Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,848 total complaints in the last 3 years.
21,993 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/19/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern my name is ************** was charged this dollar amount unknowingly to my knowledge when I received the notification I was baffled I called right away to cancel the order to which it says still processing a few hours later I called and a middle eastern man told me discard the vitamins and you will be credited a few weeks later I noticed my account wasn't credited and I went over the credit limit when I reached out to Amazon I was placed on hold and disconnected and was confused to see how rude and disrespectful Amazon staff treat their Prime customers I explained to a young lady that my doctor told me to not take anymore of these vitamins and was making my blood levels out of whack I explained that to her verbatimally upon telling her that the young lady was extremely rude why would I order 28 bottles of vitamins that I cannot take as per my doctor's ****** all I want is my money back my account to be credited and not to deal with Amazon anymore reason being they are honest customers out there and mistakes do happen I did not Place 28 ****** of vitamins and if you look at the history I haven't ordered these vitamins in a long time so why would I order 28 bottles to go through this aggravation then to be harassed and to be blamed by Amazon employees I have received several packages and I never ordered them shame on Amazon all I want is my money back and I don't think I'm going to do business with Amazon again as it stands I never discard the vitamins they are still in the box never opened I'm even willing to ship these vitamins back but yet your representative told me to throw them in the garbage the service is lousy and the representatives are rude I want my money back and never to do business with Amazon again
Business Response
Date: 09/23/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the mistaken order on Order ID: ******************* and have reviewed it in detail. We will not be able to issue a refund on this issue.

Since the item is not damaged or defective, we're unable to accept the return of Nature Made Vitamin B12 **** mcg, Dietary Supplement for Energy Metabolism Support, 90 Softgels, 90 Day Supply for Order 111-7171797-3220265.

You may also consider selling this item on our Amazon Marketplace. For more information, visit: www.amazon.com/seller-help

For more information about the Amazon.com return policy, including those items which cannot be returned, please visit the following link to our Help Pages:

https://www.amazon.com/gp/help/customer/display.html?nodeId=*********

We appreciate your understanding.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had a nightmare dealing with Amazon.com over the past few weeks and I am hoping you may be able to help.Firstly, my order # ***-3792234-3501868 (Aug 6 2022) was damaged in transit. I received no notification of this and only found out when I checked the tracking to see where it was. I paid for this order using my credit card.When I contacted customer service to see what had happened to the order they advised me the item had been damaged and returned to the sender. They told me to refund the order to a gift card, as this was the quickest method of refunding and I would then be able to re-order the item immediately. As it was required quite urgently I did this, on their advice. Second order reference is: # ***-6904554-9709800 (Aug 17 2022)However, the item was too small when it arrived and I had to return it. I initiated a return/refund and was told that the refund would be sent to my original payment method. I thought this would be my credit card as this WAS my original method of payment - it was Amazon that transferred this payment to a gift card NOT me but Amazon have refunded my money to a gift card balance which is now locked in Amazon.com. I have been told by two of their operatives that I cannot have the money refunded back to my credit card or to my bank - it is impossible for them to do this. I also cannot have it transferred to Amazon **.Amazon.com have put $81.97 on a gift card that I basically cannot use as I do not order things from the US normally - and I have a credit card that I cannot pay as the refund I was expecting has not been paid back to it nor any spare money. Amazon ** cannot help me either.I know this amount is quite small but it is a lot to me - I cannot afford to just buy something else with the gift card balance (as I have been constantly advised to by all of Amazon's CS agents) and even if I did the shipping and tax would use up most of that anyway.I am desperate and I am emailing you as a last resort - can you help ?
Business Response
Date: 10/11/2022
Hello,

I am ******* from Amazon.com.

I've checked with our team and confirm that we are unable to process the refund to your original payment method as refund is used on different order.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Customer Answer
Date: 10/11/2022

Complaint: 18044486

I am rejecting this response because:
As I have already stated - Amazon were originally at fault for my money ending up on a gift card NOT ME. They could not send me the original item which was purchased with my credit card and they returned it to the retailer NOT ME. I did not receive any notification that this had happened and it was only when I checked the tracking detail a week later that I found out it had been sent back to the retailer, within a day of sending it, because it was 'damaged in transit'. I contacted Amazon and told them this had happened they checked and said 'oh yes it must have been damaged in transit so it has been sent back to the retailer'. They asked me if I wanted to re-order the item - I told them that I would re-order but I did not have funds to pay for it until the first order was refunded. They told me that they could not send me my refund immediately back to my credit card but if I put the refund balance on a gift card it WOULD be immediate and I could then re-order within a couple of hours. They persuaded me that this was the best course of action and as this was their advice and as a direct result of that my original credit card payment was transferred to a gift card, I feel it is their responsibility to pay me my money back and NOT leave the balance on a useless gift card that I can't use !!! I am very angry about their response to you as it is exactly the same rubbish I was told when I spent hours on their chatline trying to BEG them to give me my money back and they flatly refused over and over again for the SAME REASON.
Do Amazon really need $81.95 that much !!! I know I do !
Yours sincerely,

*****************************
Initial Complaint
Date:09/19/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an Aumate Air Fryer Oven from Amazon ****** (sold by QDBP) on June 1, 2021. The product was advertised as coming with an after sales worry free two year warranty from the manufacturer, Aumate. After a little over a year the product stopped working. I contacted Amazon.ca to make a warranty claim and was told by the representative that they would have the seller contact me directly. I never received any contact from the seller despite several additional calls to Amazon.ca. Becoming more frustrated, I contacted Amazon customer service and had a lengthy conversation with an Amazon.ca representative. The representative informed me that I needed to deal directly with the manufacturer. An email was provided for contacting Aumate. I received no response, not even an automated acknowledgement receipt, after sending several emails to Aumate. I contacted Amazon again to explain I was getting no response from the manufacturer. I stressed to the Amazon representative my frustration and that I feel that Amazon.ca has a responsibility to its customers for ensuring credible vendors and partners. Its become apparent to me that the product I purchased was falsely advertised and I consider it fraudulent behaviour. My expectation is that Amazon.ca resolve this issue through product replacement or refund of the purchase price.
Business Response
Date: 10/04/2022
Hello,

I am ******* from Amazon.ca.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon order # ***-0908407-5048213. I've looked at your order details and see you received the AUMATE Air Fryer Oven, 19QT Air Fryer Convection Toaster Oven on Monday, June 7, 2021 and the return window for the order has been expired.

If you return items outside the posted return window, we'll issue you a partial refund as outlined in our Help pages:

https://www.amazon.ca/gp/help/customer/display.html?nodeId=*********

Since your item is defective post the return window, you may also want to contact the manufacturer. Many manufacturers offer warranties that extend past 30 days. Most manufacturers list contact information on the product packaging. If you can't find the information there, you might want to try doing a web search to find their phone number or website.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Customer Answer
Date: 10/04/2022

Complaint: 18036779

I am rejecting this response because:

The response from Amazon does not address my concern which is that I am left with defective product and no way of making a warranty claim on a product that was advertised through Amazon.ca as coming with two-year worry free warranty from the manufacturer. It is my opinion that Amazon should be responsible for ensuring the credibility of its sellers and partners. There is no way of contacting the manufacturer. I receive no responses to numerous emails to the manufacturer through an email address provided by an Amazon customer care representative, there is no telephone number for the company, and I cannot find any physical address for the company. I have dealt with many product manufactures over the years and they have had very visible contact information and I have generally been satisfied with service I received. However, this manufacturer is impossible to contact and I wonder if it exists at all.. I find it very troublesome that I have brought this matter to the attention of Amazon and yet this product continues to be advertised on the Amazon website as coming with a two year warranty from the manufacturer. To me this shakes my confidence in online shopping and I feel that consumers should be made aware of such unsavoury practices.

Sincerely,

*************************************
Customer Answer
Date: 10/20/2022
Hello.
Although BBB has closed my complaint #******** filed with the ********* office, I would like to report that the proposed resolution (I.e., that Amazon would offer a partial refund on the item as per correspondence dated October 4) is not being honoured by Amazon. After contacting customer service at ********************** for instruction to claim the partial refund, I was advised that the company knew nothing about the commitment made by its representative. While a partial refund was not the desired resolution, I was willing to accept it as a compromise.
Is there anything BBB can do to help me with this?
Thanks.
*************************************

Business Response
Date: 11/16/2022
Hello,

I am ******* from Amazon.ca.

I've checked the information on this issue. I can see that we have issued a full refund for the order as a exception.

In future if the product is defective post the return window, you can contact the manufacturer. Many manufacturers offer warranties that extend past 30 days. Most manufacturers list contact information on the product packaging. If you can't find the information there, you might want to try doing a web search to find their phone number or website.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Customer Answer
Date: 11/16/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************
Initial Complaint
Date:09/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ordered 3 items: Order #: 112-5503416-7065803 and they were retuned as Defective and was rec'd by Amazon on 09-09-2022 and email states refund issued 09-10-2022 for $52.73 and NEVER rec'd - have contacted Amazon numerous times and they REFUSE to refund the $52.73 even thought they have the 3 defective toys
Business Response
Date: 09/29/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter. After reviewing they've confirmed that refund were successfully issued to you.

We request you to reach out to the payment issuer in this matter. They've will be able to locate the funds in your account.

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased chairs from Amazon which has a app on their website that shows you if the chairs fit which it looked like it did. After receiving the product and putting them together I noticed then the chairs didnt fit and asked for a return. The seller kept trying to negotiate with me keeping the chairs for 50% off or return them which would cost more than what I bought them for. So I reported this to Amazon which you can see in the pictures I attached on here that they representative ****** who was a sweetheart and ******* helpful state that Amazon would now take over and have a carrier pick up the product from my house due to the package being to big to fit in my car. After talking to her a couple of days went by and I get an email from Amazon saying I need to purchase a postage and mail it myself. So I contact Amazon again today and this representative who basically told me his co worker lied to me on the chat which I attached on here as well saying they dont send a shipping carrier to pickup the product. So my question is how do I return these products that are to big to transport and dont need because of false advertisement.
Customer Answer
Date: 09/21/2022
Order date
Aug 25, 2022
Order #
112-6170029-9575453
Order total
$248.39 (1 item)
Business Response
Date: 09/28/2022
Hello,

We reviewed the information provided and asked the buyer to work with the seller to arrange pick up of the item since the seller agreed for it. As far as additional shipping cost is concerned, we issued a refund of USD 80 to the buyer to cover it.
Customer Answer
Date: 09/28/2022

Complaint: 18039711

I am rejecting this response because: I sent over a email to the seller and waiting response. I will close out case once order is picked up from my house.

Sincerely,

*******************************
Initial Complaint
Date:09/19/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an author and have written 4 books through amazon kindle and all was well until last book. They kept sending manuscript back to fix and i mistakenly sent a home copy where pages were shrunk down to 2x3 sections I realized and sent 3 emails asking them to not print that. I sent in the corrected one and they said they did not need it. They published it. I asked if they used the test version and they said they used a good one that they had. When it arrived, it looked like they cut the little pages and glued them in a book. I shipped them back and they sent another same thing. sent those back and gave them a great ms and they printed it and I saw the preview and approved it. I ordered one book to make sure and it was good. I ordered 30 more and they arrived today and the same thing. I have spent $1500 dollars putting ads in magazines and other places and no books to sell. someone changed 1 of my books from live to unpublished. September 4 and 11. I believe the person who printed the bad books is doing this. They also made copies and have them listed as separate books and are identical. No one can reach someone with authority. They just keep saying you have to publish it again. They have caused me to lose the ad money. and I owe them 200 dollars fo advertising in 2019 and they never sent a bill or email I offered to send a check and they said they have to take it out of bank cannot even get them to send an itemized bill. I do like amazon products and during all this I have met some very nice people but their hands are tied.
Business Response
Date: 10/03/2022
On September 27, 2022, we received ********* BBB complaint. The Executive Customer Relations team reached out to the publisher on September 28, 2022 and informed him about available stock inventory of the title and how the inventory works. We are currently in the process of destroying any available copies of the authors outdated version of the book. Author have been informed about the situation.

Customer Answer
Date: 10/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:09/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***************************. My Amazon account is S&A Accessories(***********************). I am writing in order to reactivate my ASINs B09GZLBVKB, B09H1BKYJ7, and B09H15LRBG. My ASINs were deactivated in error. Here I left the explanation why It was a mistake: -According to Amazon's Policy Intellectual Property Policy for Sellers - FAQ about Trademarks (https://sellercentral.amazon.com/help/hub/reference/external/ZUQ6GBBXQVHQKF2?ref=efph_ZUQ6GBBXQVHQKF2_cont_201361070&locale=en-US): For example, if you offer a cable that is compatible with the Kindle e-reader, you can use the brand name Kindle to indicate that compatibility in the text of your detail page. One of my bullets was, If you own a Snuggle Me Organic longer, then you must have a couple of spare covers for it. Its very convenient to have multiple covers, so you can wash and switch when they get dirty.As you can see, I don't advertise that I sell the product under Snuggle Me Organic, I pointed out that my ASINs (spare covers) are compatible with a Snuggle Me Organic longer. -I attached my invoice to confirm authentication and the source of my ASINs. Pay attention that my invoice is in Ukrainian; that is why I did the translation for better understanding. (page. 1 - Ukrainian, page. 2 - translation into English). -I sell my products under my trademark "SA Accessories"(Serial number: *********. It isn't necessary for me to use the Snuggle Me Organic, as I have my own. -The website of my supplier - https://amber-valley.com.ua/body-care/.I hope that my letter could confirm that there aren't any reasons to deactivate my ASINs. My product page was made in accordance with Amazon's Policy. Consequently, I sell my own products which are compatible with Snuggle Me Organic longer. It doesnt breach the Policy, and there isn't any reason to block them.
Business Response
Date: 10/19/2022
Hello,

We have decided to reinstate the ASINs and an email was sent to them informing them of this decision on 29-Sep-2022 and 5-Oct-2022.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:09/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB, I have used my Amazon.com account to buy many things. However, recently, my friend asked me to buy him some things on Amazon.com. I did not have enough money on my card, and we added his credit card to my Amazon account. After that, Amazon locked my account. I cannot access it or make purchases. I did not understand adding my friend's card to my Amazon account was prohibited.Now, Amazon asked me to provide the bank statement for the last card used in my account. I have provided it. However, the card is not in my name or address, as it was my friend's card. Now, I called Amazon customer service several times and still have not received any response from them, despite their assurance they will contact me within 24 hours. I am eager to provide them with my credit card statement. That card was used upon registering my account, and I was using it to make purchases on Amazon.com in the past. It is in my name and with my actual billing address.
Business Response
Date: 09/28/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 28 September confirming account reinstatement.

Sincerely,

Amazon.com
Initial Complaint
Date:09/19/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/9/2022 I received a call from unknown source telling me I had a charge of $900.00 on Amazon. I immediately hung up and tried to go to my Amazon account but was locked out. I spoke with at least 5 different persons at Amazon and the only thing that I learned was they questioned me about orders that I could not remember as I am close to 80 yrs old and my memory isn't that great! The last one I spoke to said Amazon would call me in ***** hrs. That was on 9/11/2022. I am still locked out of my account for no reason that I did and I am totally confused about this problem.I want to make a complaint about Amazon and the way it treats SENIORS!
Business Response
Date: 10/06/2022
Hello *******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint. We apologies for the inconvenience caused with the account being locked.

We have re-activate your account and you can access it to update your account. You haven't been charged such amount as described in the complaint and thank you for hanging up such calls.

If you receive a suspicious call, or encounter any other uses of the Amazon.com name that you think may be fraudulent, please don't hesitate to report it by following the guidelines from our Help page:

https://www.amazon.com/gp/help/customer/display.html/?nodeId=*********

If you ever respond to a suspicious call, email, or visit a forged website and enter your Amazon.com login and password (or any other personal information), unauthorized individuals may have collected that information; we recommend that you update your Amazon.com password immediately. If you provided financial information, you may want to contact your bank or credit card provider.

To read more about ways to protect yourself from phishing, visit our Help pages:

www.amazon.com/phish

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to use my *** card to purchase groceries. I have used it many times and have never had an issue until now. There is no issue with the card or the items I am buying- they are approved for ***. I can not use my card. The option to use my card is greyed out. I have called Amazon and been transferred to a total of 4 reps, none of which has even tried to help me. They just transfer me to someone one else. I keep telling them this is a technical issue they need to fix, but they do not want to help at all. I am trying to buy groceries! Amazon makes a lot of money off the government monies through the *** program. But their lack of willingness to help a customer with an technical issue is disgraceful. All I want is for someone to fix this apparent glitch on my account. Again, there is nothing wrong with the card, funds or the items I am trying to purchase. Their complete disregard of the customer's needs I appalling.
Business Response
Date: 09/20/2022
Hello ********,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your concern and apologies for the inconvenience caused with EBT card. I can understand that you are trying to use it on eligible items however, at checkout the payment method is grayed out though you have the option of selecting Debit card.

We want to investigate it further and identify technical issues behind it, could you please share the screenshot of EBT payment grayed out? so we can review it and take actions accordingly.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com

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