Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,838 total complaints in the last 3 years.
21,959 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/19/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had a few packages stolen from the entryway of my Apartment Complex, because Amazon Drivers continually just throw my package on the floor, only to be stolen. I have specific instructions and have spoken to **************** several times about this problem. What I don't understand is that the Driver only has to dial #*** and tell me my package is there. Not only do they not follow my specific directions, the don't even bother to notify me by email, until they have driven away from my building, only for me to run down 3 flights of stairs to discover my package stolen once again. Then the driver straight up lied that the package was handed directly to me! My order # was 1112-4950094-8651446, the amount charged was $19.97. The tracking number was TBA058044033204. This is the 2nd that it's been stolen. I USED to have a subscription for the Blood Pressure Support Supplement that I CANCELLED after the 1st package was stolen. Amazon STILL has it active, so when I called ****************, they kept insisting that the package wasn't going to be delivered until October 4th. That is the subscription I cancelled, yet, it's still there. The Drives are beyond irresponsible, what do they care, it's not coming out of their pockets. I'm surprised that a company this size treats it's customers with the level of disregard, as they've shown me.
Business Response
Date: 09/21/2022
Hello ***********************,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm so sorry for the inconvenience you've faced.

Upon checking, I see that refund has been issued for the order mentioned on the complaint and completed from our end.

Further, Issue has been escalated, we will make sure not to happen the issue again in the future.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*******
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/19/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon will not refund me for a returned item, upon requesting the return it said i would be refunded within 2-4 hours of them getting the item, every refund i get is usually right after a *** pickup scan, this return has been delivered back to them as of 9/15, however they will not give me my funds back...to make it worse, i used an amazon gift card so i can not even call a credit card company to complain, shame on amazon, thieves, they are becoming worse and worse by the day, maybe ***** is mad they would not let him get his yacht out of *************** by taking apart a piece of history, spoiled bezos, amazon, return my money, hey if it helps, here is my order number----ORDER # ***-2830443-2593043
Business Response
Date: 09/21/2022
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn you did not receive refund for the item that you returned.

However, upon checking the latest update, I found that a full refund of $64.91 was issued on September 20, 2022. Refund shall be processed to your original payment card within 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/22/2022
refund received, unreal i had to reach out to the BBB and it magically appeared
terrible service of late from amazon
Initial Complaint
Date:09/19/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First of all, the reason why it took me so long to find out about this issue was because I was going through a bad divorce. Since 2016 my relationship with my ex-wife has been escaladed with lot of sour feelings until we ended up divorcing. Anyway, I bought the *** tracker in January of 2019 from Amazon and Spy Tech was the reseller to activate it. When it stopped working in May 5 of 2019, I sent an email to let them know about that and they were no response. When I talked to **** he told me; if I re-activated it, they would have to charge me until I cancel, therefore I chose not to reactivate it. And because of my situation at that time, I totally forgot to check my bank statement regarding this issue. Until lately I started to be on my feet after the divorce and I realized that Amazon Spy Tech or Prime Tracking has been charging me $25.00 every month. Although they can see that the *** has not been using, they kept charging my bank account. I tried to contact them for a full refund it is with no success. I put a claim with my bank, and they said they can only go for the last 3 months to get me a refund. Therefore, I need a full refund from May 2019 till July of 2022 which is a total of $975.00. If you are not the right institution, please refer me where I can get the help.
Business Response
Date: 09/21/2022
Hello *****************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the unexpected charges associated with your purchase for the *** tracking sold by "PrimeTracking" from the order #***-6698511-5921847.

I can confirm that these charges are not made by Amazon. The charges are made by third party seller who is providing the services. We request you to contact the seller/manufacturer for the same.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/03/2022

Complaint: 18045461

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:09/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 07/26/2022 I have requested a return for a total amount of $12,811.79 for a REFUND. I was denied a refund and my account was closed for no reason at all. I order hundreds of items from amazon all the time and have never had a problem like this before. I cannot login to my account or I will get an error message saying my account is closed. I respond back to the email and they do not change the response or help me. I need to be able to login to my account for TAX purposes. - ORDER #***-3923584-7879466 - I am still missing OVER $12,000 in returns for items I have set back already. This business is not trying to assist me anymore or resolve any of my concerns. I get the same automated response via email with no avail. I have proof of the returns and I have no idea what to do.
Business Response
Date: 10/17/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 17 October, 2022.

Sincerely,

Rupsa
Amazon.com
Initial Complaint
Date:09/19/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a refurbished iPad pro from amazon.com on August 24th, 2021 and paid $374.45. The order number is 113-1128656-2789803.It was not clear when I ordered, but the listing apparently was sold through a 3rd party on amazon.com After around 9 months, the unit was having problems and in month 10 it completely died. We went to apple and see if it could be repaired and what the problem was. Apple told us it was completely dead.I thought 10 months use for an iPad was unacceptable so I contacted amazon. When I contacted them it was about 11 months after purchase date.An amazon associate I talked to through their chat support agreed and told me to return it. It was then I was informed that the unit was actually through a 3rd party but they would tell them to accept the return and to contact back if they didn't. After a few days the 3rd party refused to replace or refund and said they only will do that within 90 days.So I contacted amazon again and they told me that they will honor the return under the A-Z guarantee. The amazon associate sent me a return label and gave me instructions to return. Which I did. The third party received it and told me they wouldn't do anything and for me to pay them to ship it back. So I contacted amazon again. Which they said they would escalate it and then get back to me. They never did. So I contacted again and they said there is nothing they can do or will do.I followed the amazon associates instructions each time, and now I don't have a refund and I don't have the item either which even broken I could have traded in to Apple for a discount on something else.It is unacceptable that I followed the instructions of the amazon associates and now have no recourse.I would like a refund or even amazon credit of $374.45 or for amazon to work with the seller on their website to ship my item back without me having to pay.
Business Response
Date: 09/28/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your request regarding the iPad order. I apologize for the inconvenience caused.

I've escalated this to our team to make sure this is not repeated and we have issued a full refund on your account back to the original payment method on Wednesday, September 21, 2022 at 7:15 AM (PDT). It should be reflecting back on your billing statement by now.

I appreciate your time and patience and I apologize again for all the hassle.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:09/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My account was deactivated due to Amazon thought I submitted fake invoices. But deactivating of my account was a mistake because my official supplier and the OneDayBundle preparation center confirmed that our invoices are original. In attachements you can find detailed information of my situation and invoices. Please review them carefully and help me reinstate the account.Thanks in advance!
Business Response
Date: 10/03/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Customer Answer
Date: 10/04/2022

Complaint: 18046018

I am rejecting this response because:

Greetings,

My account was deactivated because Amazon Seller Support accused me of submitting fake invoices. I understand Amazon's concern and express my gratitude for Support's work.
But I want to assure you that the official supplier *************** and the ************ preparation center (official Amazon partner) confirmed their invoices are original and legal. It means invoices contain all necessary information about parties; please check the attachments to find the invoices.
A brief description of the situation:
The item was originally purchased from *************** by the prep center ************. After this purchase was confirmed, the prep center received a confirmation e-mail where they could download an invoice (see #********.pdf).
After that, I purchased the item and was given these invoices that were automatically generated on the suppliers website previously. Thus, I am attaching several invoices to this letter. Please check them.
I uploaded the invoices when gating on ASIN: B083KNYPT2. But as time passed, I received a notification that said:
We made a final attempt to reach you at the phone number ending in ****, ****. You have 24 hours to contact us before your account will be deactivated due to Falsified Invoice.
I immediately contacted Support, to which I received this response:
We have checked and see that, currently there are no issues with your account and account health page, . We request you to ignore the email that has been sent since there are no issues has been found in your account.
Next, my account was put at risk of deactivation. I contacted ************ (Amazon's official preparation center) to ensure that my documents were valid.
I checked the invoices addresses and additional information and ensured they matched:
The supplier's address: WebstaurantStore, ************************************* ************************* Door #**, ****************************** ************.
The supplier`s website: https://www.webstaurantstore.com/******-8791-dishwasher-thermometer-plate/9138791.html
Preparation Center Address: ***************, Phone: **************, email: ***************** *********************************************************************, ******
My company's (Trade Impire LLC) address: ********************************************************, **.
So I put together a chain of invoices from the supplier to the preparation center (invoice_1) and from the preparation center to my company (invoice_2). I am attaching them as additional proof that the invoices are legitimate.
Since I only work with ************, which is Amazon's official prep center, I am confident in the accuracy of their invoices. And I don`t understand why my appeal are rejected due to fake invoices.
Therefore I didn`t provide any forged or manipulated documents. Before submitting documents to any party, my lawyer checked the power of these documents and contacted the second party of the document (agreement or invoice). I also regularly examine all Policies and Guidelines to ensure that we are current.
Once again, the supplier *************** and my preparation center ************ confirmed that the invoices are original, so you can contact them by contact information in this letter to ensure.

Sincerely,

*************************
Initial Complaint
Date:09/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Monday, September 19, 2022 (Spoke with ***************************************** is changing/modifying Prime benefits to customers it has sold Prime benefits without notification. They have changed coverage policies and are unwilling to state whether the customer has "**********************" benefits any longer but that it varies based on location. I have been receiving Prime benefits (delivery of 2-day shipping) for over 5 years in my area and over the last few months items are now taking over a week, or more, to arrive. I spent over 40 minutes on the phone with representatives trying to figure the issue out and they had no ability or access to tell me anything about my account and would neither confirm nor deny that I was eligible for two-day shipping. I tried to walk through a medley of items with them, and look at my previous orders. If coverage in my area has indeed changed there was no notification of a change to my benefits or acknowledgment to change in benefits originally purchased. I requested a partial refund and was told they were unable to provide a refund as Benefits had been used.
Business Response
Date: 09/22/2022
Hello,

I am ****** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the delivery of recent order. I understand your concern and would have felt the same if I were you. Considering the current situation, we are taking highest possible measures to make sure the packages are delivered to the customers in time. However, due to unforeseen reasons we are still experiencing some issues delivering them in time.

Im personally collaborating with the team to investigate this matter further and take the appropriate actions.

Regarding the Prime Refund, I see that you have used the prime benefits on your previous orders. I'm afraid, due to which we won't be able to process any further concession.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/28/2022

Complaint: 18045376

I am rejecting this response because: this was, and is, not a one time order. There is almost nothing on your website that offers 2 day delivery to my area although it says Prime. In fact the local news company just posted an article today calling out the exact same issues that your company is saying is not an issue (article below). Amazon is blatantly lying and changing terms of service without notification to customers.
https://www.wect.com/2022/09/27/some-amazon-prime-customers-upset-with-lack-2-day-shipping-**********-area/

Sincerely,

*********************************
Initial Complaint
Date:09/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been playing Amazon's recently released game Lost Ark for months now since launch. I have over **** hours in the game and have spent over $2000 in the steam store for in game currency. On 9/14 my account was suspended until 1/14/2023. The reason Amazon gave me was that I was cheating but I have not cheated in the game according to ToS/Code of Conduct.I'm very upset at what happened as I've invested a lot of time and resources in the game.I enjoy Lost Ark very much, after moving across the state, Lost Ark is the only means of interacting with my childhood friend from my hometown.
Business Response
Date: 09/21/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the restriction on the LostArk game.

We reviewed the information you provided on appeal and have confirmed that the original disciplinary action was merited in your case. We take instances of Cheating - Real Money Trade - Buying seriously as it is harmful to the community and violates the following section of our Code of Conduct (https://www.amazon.com/help/ags/coc):

3. Play fair

Do: play within the rules of the game.

Do not: exploit bugs or other unintended uses of game features.

Do not cheat, bot, hack, or use other software or services that give you an unfair advantage through, for example, unattended gameplay or game modifications.

Do not engage in real-money trading of in-game items and in-game currencies.

We reserve the right to determine what constitutes unfair play and to take corrective action we deem appropriate.

A specialist has reviewed the account and found that it had received ****** gold from RMT sellers. The account is suspended until 1/13/2023 and any remaining gold has been deducted from the account.

We are unable to share any further information about our decision, and we wont reply to further emails about this issue.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon does not stand behind their sales of the third party products they market. I ordered a Bissell pet dash carpet cleaner that took me 13 emails and numerous phone calls to get my money back. They say they don't charge your debit card til the item is shipped which is false because they took my money off my card before the item was shipped. The employees are hard to understand and refuse to transfer to a **** that can help they give inaccurate information the items that are received are nothing like what's advertised on site. They are impossible to work with.
Business Response
Date: 09/22/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the pet dash carpet cleaner order.

The A-to-z Guarantee protects you when you buy items sold and fulfilled by a third-party seller. It covers both the timely delivery and condition of your items. If you're not happy with either and cant resolve the issue directly with the seller, you can make a claim directly to Amazon and our team will decide if you're eligible for a refund.

I've checked on the order and I can see a refund was issued on your account on Monday, September 12, 2022 at 10:07 AM (PDT) back to your original payment method. I understand the experience you had in getting this refund wasn't smooth. I've shared the feedback with our team to get this checked and avoid it happening again.

For the payment on the orders, please be assured, we do not charge your card until we ship the item however you may see an authorization placed on your funds by the bank. This is done to reserve the funds on your account to settle the same to Amazon but not controlled by Amazon. We only request for settlement after the order is shipped. We have charged you for this order on Sept 6 when we shipped this order while Order Placed: Friday, September 2, 2022 at 9:41 AM (PDT).

I appreciate your business and cooperation with us in resolving this issue.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
my account was recently suspended for 'repeated violations' of the amazon return policy.i admit that i have made returns recently, however disagree that i violated the policy. i had legitimate reasons for returning and am not doing so with a malicious intent. for example: 1. some of the returns i made were for used items that were either broken or missing pieces. because of that i had to return and reorder the brand new unopened version of the item. you can see that history on my account most recently with the kasa smart camera. initially ordered from amazon warehouse but was missing mounting hardware and had to reorder, i even added a note on the the return request.2. some of the items i bought new and were still defective or didnt fit. examples are the audio and usb cables that didnt work or earbud that didnt fit my ears. also added notes on the return request 3. most recently, i thought i would be able to one type of security camera and mounts for a project. but realized it wasnt right and requested a return. in place of it, i ended up buying more cameras from you at a higher cost. you can see that purchase history with the 4k color bullet camera and the 4x 4k turret cameras i most recently bought. original cost $250, subsequent cost almost $1000 4. last as a KDP Amazon author, i have published books on Amazon, that i can no longer order author copies for because my account is restriceted. at the very least, asking for a way for me to order author copies of those books if at all possible.those are just a few examples and i can provide many more. this is not to make excuses because as a small business owner i know returns can be costly and some people take advantage of the system. this is not me and i don't believe this is a fair way to treat a customer who orders regularly and had a few regretful purchases.i do believe this is a mistake and wanted to request my account be relooked at and reconsidered for reinstatement.please and thank you
Business Response
Date: 10/13/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your request about the account's ability to place physical delivery orders. I'm sorry for the inconvenience caused.

I've checked on it and I can see an appeal was made to the team to reconsider the decision however I regret to inform you that we aren't able to reverse this decision. Your account is and will be restricted to digital purchases only.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com

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