Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm already reached out to Amazon three asking them for a refund for my seller account because they make it impossible to actually sell your stuff on their website without going through hoops and battles to get there. I've asked for a refund because I don't want to sell my stuff on their website. They've given me the runaround and then finally they said they were going to give me the refund and I haven't gotten it yet and then trying to contact Amazon seller customer service is harder than trying to contact the dead. They make it so difficult to talk to someone, do difficult just to create and get verified, then so difficult to sell on their platform, it's one thing after another and before u know you, they want another payment from you and you haven't even been able to sell anything. This company is horrible to sellers. No ********* states are suing them. Amazon eventually got around to cancel my account but they have yet to issue my refund.

  Business Response

  Date: 11/06/2023

  Hello,

  You may no longer sell on Amazon.com. As a result, we are not able to assist with this request at this time.

  Please review your performance notifications for information on how to resolve your account status.

  You can view warnings and notifications we previously sent you about your violations via email by viewing the Notifications page in the Performance section of Seller Central:***************************************************************************************.

  Once you have addressed the issues on the account, you may resubmit your request by emailing ***************************************.

  Thank you,
  Payments Specialist
  Amazon.com

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20820136
  
  I am rejecting this response because:

  Thank you for finally reinstating my account butC

  Consideringthe fact I had to email for over 50 times in 5 months with no response at all I should be compensated for my time and the damage this has done to me..... 

  
  **********************************************

  Business Response

  Date: 12/20/2023

  Hello,
  We have reinstated this customers buyer account. We sent an email to the customers registered email address on 12/20/23 confirming account reinstatement.

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a wig order number 113-0797085-0795406 using Sezzle via Amazon. The day the wig was supposed to be delivered the driver came while I was at work so I couldnt give him the deliver pin. For the next two days I waited at home for the wig every agent I spoke to kept saying it was going to be delivered. Never delivered. Canceled the deliver and requested my money back this was august 7th I placed the ordered august 10/11 I canceled delivery. Amazon refused to give my money back until august 21st so I filed a chargeback with my bank. Filed the chargeback but it affected my Sezzle account so I had to pay the $113 to get my account reopened. Reached out to Amazon today telling them to refund the order now they cant refund it Ive been hung up on, lied to over $113. For all the money people spend on Amazon the service is terrible and at this point I want to close my account and be done with this company. I want my refund for the item amazon never delivered three months ago. Amazon also needs to issue some type of compensation for the stress theyve put me through and the withholding of my money for three months!

  Business Response

  Date: 11/04/2023

  Hello *******,
  
  I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I reviewed your complaint and apologies for the inconvenience you have experienced with Order ID: *******************
  
  I see that the refund of $113.09 is processed on Friday, November 3, 2023, request you to wait 3-5 business days for this refund to reflect on your statement.
  
  I will take a ***** feedback to mitigate such instances in future.
  
  To make up the hassle, I issued $15 promotional credit and it will automatically apply at the checkout page when you add items sold and shipped by Amazon to the cart. It will not appear anywhere on your account but at the checkout
  
  Thank you for your cooperation.
  
  Regards,
  
  *****************************.

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! I just received the reply from the amazon agent. They claim that I have been reimbursed by the chargeback claim I issued on June 9th. However I have never been reimbursed. I showed that  through the attachments I sent with the first complaint. I need them to see clearly that I have never been reimbursed, and if they really want to be sure, they need to contact my credit card issuer, although I was told by my credit card issuer, which is ************ to send them my statement, which I did. It seems like amazon is continuing to ignore my proof/attachments that are showing that I never was reimbursed, and that the funds were sent back to amazon, so they have the ability to give me a refund. I need them to look at what I sent and correct the erroneous information they have that I have been reimbursed.

  n June 26th, I lost the chargeback case, and the temporary credit was taken away from me, and I was left with the charge.Since then until the end of September, I had been re-opening the dispute case to try to get my refund. I went to amazon many times, but they didn't help much.On October 6th, several days after closing the last dispute with ************ I called amazon and was told I would get a refund and even got sent an email to confirm it. I was told it would take 3-5 days.I emailed amazon's billing department after 5 days when I saw no refund. They replied that no refund was actually processed and they wouldn't refund me since it seemed I was already reimbursed through the chargeback case. I explained that what I got was temporary credit and that it was taken away, but they replied that they couldn't help me, even when they confirmed they had the credit.I'm in touch with an executive agent who is looking into the situation but he hasn't responded for several days.

  Business Response

  Date: 11/04/2023

  Hello ***,
  
  I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I reviewed your complaint and apologies for the inconvenience you have experienced with Order ID: *******************
  
  We confirm you've been reimbursed for this transaction through the charge dispute filed with your credit card issuer, however we do not know when the bank credited those funds back to your account.
  
  Please contact the issuing bank of the credit card used for this purchase for more information regarding the outcome of your charge dispute.
  
  For future reference, please do not dispute the charge with your credit card company if you have any problems associated with a merchant order. We provide the A-Z Guarantee to protect you from non-receipt of items or other problems related to orders sold and shipped by 3rd party merchants.
  
  We hope to see you again soon.
  
  Regards,
  
  *****************************.

  Customer Answer

  Date: 11/06/2023

  I understand that you have closed this case, but is it possible to get in touch with the same person from amazon who answered me?

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20819761
  
  I am rejecting this response because: I have reviewed the response made by the business in reference to complaint ID ******** and it is not providing any resolution to my issue.
  
  As I mentioned I don't have access to my European marketplaces so I am not able to contact Amazon support team in Europe marketplace. I emailed Amazon Europe marketplace teams but no response from them.
  
  I am providing some cases numbers relevant to my  Europe marketplaces so it will help Amazon team to look into my account details.
  
  Case ID: **********
  Case ID: **********
  Case ID: **********
  
  Note: I request Amazon team Please forward my case to the Amazon's Europe marketplace team. MY Amazon European marketplace account is locked an and I am not able to contact Amazon's Europe marketplace team
  
  Sincerely,
  
  Iqra *************************
   ation of my account is an error.To resolve this error with Amazon, I submitted many appeals to Amazon via their provided email address "seller-enforcement-*********************************** and described them in detail about this error. It's been more than one year, and I submitted more than 50 appeals with all the required documentation to Amazon via this email "seller-enforcement-*********************************** email and via different emails, but they are not giving me any response. I'm filing this complaint because it's my right to receive responses to my emails from Amazon. According to Amazon's policies, sellers are *********** appeal, and Amazon should reply to these appeals. However, in my case, it has been more than 1 year, and Amazon's team hasn't responded or replied to **** request BBB to resolve this issue, and I request that Amazon please respond to my emails or restore my Amazon ** marketplace ******** seller account.Thank you, Account Owner: ******************************, Storefront Name: KITCHEN COMMERCE ***

  Business Response

  Date: 11/06/2023

  Hello,
  
  The seller account created under ************************ for which this complaint was raised, is an account for a European Marketplace.
  
  We recommend that the seller sends their information to the support team in European Marketplace.
  
  
  Sincerely,
  Amazon.com Seller Performance

• Initial Complaint

  Date:11/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20819718
  
  I am rejecting this response because:
  First off your (1) one day earlier than estimated delivery is a false statement and was proven false by the picture of the the actual order. You meant to Amazon finally actually got it delivered on the day it was supposed to be delivered! After causing anxiety, abuse, and trauma for ALL the other over 85% failure rate of getting orders to me on time and/or at all!

   

  completely disgusted, abused, and traumatized,

  *****

  Business Response

  Date: 11/04/2023

  Hello *****,
  
  I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry to hear about the trouble you've had with Order # ***-XXXXXXX-XXX9804.
  
  Upon reviewing the details of your order, I see that the order was placed on Thursday, November 2, 2023 at 4:43 PM (PDT) with 'next-1dc' shipping and that the item was delivered on Friday, November 3, 5:13 PM at 5:13 PM, 1 day earlier than Guaranteed Delivery Date.
  
  We calculate delivery estimates by adding the transit time to the estimated shipping date. Transit time is based on your chosen shipping speed.
  
  If the item you order is out of stock or unavailable to ship immediately, you may not receive the item in one or two business days.
  
  Selecting One-Day or Two-Day shipping reduces the transit time to one or two business days after we've shipped your order, but won't impact the time it takes to obtain the item or prepare it for shipment.
  
  The shipping method time starts when the item ships. For example, it takes up to two business days after an item ships to reach you with Two-Day Shipping.
  
  You can learn more about how our shipping and delivery dates are calculated on our website here:
  *****************************************************************************************
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Best regards,
  Priyanka
  Amazon.com

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not about pricing structure. This is about being charged brand new price for an item that had already been opened before I purchased it. 

  Business Response

  Date: 11/07/2023

  Hello *******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us that the item A-Premium HVAC ************************ with Fan Cage that you have received is not as expected.
  
  While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.
  
  We look forward to hearing from you soon.
  
  Please feel free to contact us directly by replying to ***********************************************.
  
  Regards,
  Pratap

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! I am a professional seller on Amazon, and recently I have launched a new product. However, after a few days, I realized my product was not in the incorrect category browse node. Amazon has listed it as a board game, when clearly it is a toddler toy. I have check other seller's listing and they all have the correct browse node. I have opened various cases, called amazon but still, all I receive in response is automated messages. It feels like a real human being is not seeing my emails. Without this change, customers are unable to find my product, and it also confuses customers. I ask BBB to send this email to Amazon so they would recognize the issue and help me to finally resolve it.The correct category browse node is: ********************* & ************************************************************** Toys Case ID: *********** Attached are the photo of my listing and it's browse node, and the same product browse nodes from my competitors

  Business Response

  Date: 11/04/2023

  Greeting from amazon.com,

  After reviewing the seller's request, we were able to find the case ***********. The seller requested through this case the change of the browse node for the **** B0C8SWP4RM, and it was completed successfully.

  Currently, the **** is under the browse node: Toys & Games > Learning & Education > ***************** & Activity Toys > Sorting & Stacking Toys
  

• Initial Complaint

  Date:11/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 23th October 2023 Amount of money charged: $795.95 Details regarding the situation:Misinformation and Undelivered Package: My order, with the reference number 111-8058890-8000227, was marked as "Delivered" on October 24, yet I have not received it. The tracking information provided by **** (Tracking Number: **********************) indicates that the package has been sent to a PO Box in ********, ** *****. This delivery location is different from the shipping address I provided during the order placement. Importantly, there is no PO Box associated with my delivery address. Refer to attached image.Proof of Delivery and **************** Interaction: I have reached out to your customer service team numerous times seeking assistance and clarification regarding this matter. However, the responses have been less than helpful, and I have not yet received a resolution to this issue. I have also been repeatedly directed to information about "Freight Forwarders and Hand Carry," which is not relevant to my situation, as the package was never delivered to third party at the first place. As stated from their customer service, there is no Proof of Delivery for the order. Refer to attached image.Given the circumstances, I kindly request that you take immediate action to resolve this situation as soon as possible. My preferred outcome is to either retrieve the package and have it delivered to the correct address, or have a refund or, at the very least, provide me with proof of delivery. This proof of delivery will be crucial in the event that I need to report the package as missing or undelivered.

  Business Response

  Date: 11/04/2023

  Hello ****,
  
  I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I reviewed your complaint and apologies for the inconvenience you have experienced with delivery of your order#***-8058890-8000227.
  
  As we check the order is marked as delivered by **** on Tuesday, October 24, request you to once check with local post office to get more help on this concern.
  
  Since this item was sent to a freight forwarder, we are unable to replace or refund the item.
  
  Thank you for your cooperation.
  
  Regards,
  
  ******************************
  

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/12/2023 I returned two items to Amazon via **** Both items were scanned and placed in one bag and sealed by the *** employee. Tracking #D2sQyMdzRRMA. One item was a pajama set for ***** and the other item was WIHOLL two piece outfit for *****. Amazon sent an email acknowledging the items had been dropped off and issued me a refund for both. The pajama set shows received by Amazon on 9/25/23. I received an email from Amazon stating that I needed to return the other item, WIHOLL outfit, or my account would be charged again for *****. I have contacted amazons customer service and cant get past the automated system to talk to anyone. I then emailed Amazon explaining that both items were in the same return bag and they had acknowledged receiving one so they would have received both. I received a response referring me to the same automated links with the same standard answers as I had received online. This is the third time Amazon has reversed a refund for an item I returned via **** Their instructions clearly state the process for returning items, which I followed. I searched online to see if anyone else was experiencing these problems. There are several sites with lots of complaints describing the very same problem Im having. Its not right for Amazon to treat customers this way. They fully acknowledged that they received the package by issuing me a refund on 9/12. Then again acknowledged they received the package containing both items by saying they received one returned item as both were in the same package. I want my refund reissued in the amount of *****.

  Business Response

  Date: 11/04/2023

  Hello ******,
  
  I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I reviewed your complaint and apologies for the inconvenience you have experienced with return of order# ***-7952138-0902647.
  
  As we check the details, we found out that our fulfillment center has not received "WIHOLL Two Piece Outfits." 
  
  But as a one time exception, a refund of $39.56 is processed and it will reflect on your original payment method in 3-5 business days, request you to wait till then.
  
  Please not that we charged $39.56 and same is refunded to you now.
  
  We will take a ***** feedback to mitigate such instances in future.
  
  Thank you for your cooperation.
  
  Regards,
  
  *****************************.