Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,821 total complaints in the last 3 years.
21,952 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon selling account, NAPOSTORE, was deactivated on February 5th, 2022. It has been several months since my funds were held and I have not received any response from you regarding its release. Please release my funds taking into consideration it has already passed longer than you stated which were 90 days.
Business Response
Date: 10/04/2022
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 05/26/2022.

Regards
Amazon.com
Customer Answer
Date: 11/11/2022
Complaint: 18340174

I am rejecting this response because:

Sincerely, my store was not engaged in prohibited, deceptive, abusive, or illegal activity which has harmed my customers, other selling partners. I've submitted a POA in which I explained what happened and how I addressed it.

*******************
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $159.99 portable air conditioner from Amazon in June. The unit arrived and I tried it out for a day but the unit was NOT like it described in description with warm air coming out of vent. I emptied the water from the dish of unit and wiped it down and packed it back with is papers and in its original box with its parts. I returned item via *** to Amazon. I received noticed that unit was in transit and it was stalled fir a while. When I contacted Amazon to understand the delay of the return, the first associate I spoke with, after being put on hold, I was told that I would be receiving a refund. After more delay, I called back Amazon and again, after having Amazon look into it, I was told I would be receiving a refund. After more delays and again, on hold to investigate, it was brought to my attention that I would not be receiving a refund being told that the unit returned was dirty and damaged and that the item was destroyed. I asked to see the unit that supposedly was received damaged to show me it so I can dispute hiw I sent it via ***. At this point, being upset at the run around I received from Amazon, I asked Amazon that my unit, that I paid $159.99, be returned to me if I am not being refunded my money. I was told no and that it was destroyed and there is no unit to return, so I am without $159.99 and without a unit. I am left with NOTHING, as if my hard earned money did not matter to Amazon and according to them, they told me they will not be accountable of this situation. Amazon records their calls for quality assurance, so all I am saying should be on file. I am requesting either a full refund of $159.99 or my unit back that I spent money on. This idea that I am to be left without my unit or refund snd out of $159.99 is absurd to say the least and completely unacceptable. Thank you.
Business Response
Date: 09/29/2022
Hello *******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: *******************.

I've checked and see that the returned item is not the one which was delivered at your address as per the returns team.

I'm sorry, we'll not be able to take any action in this case from our end until the exact item is returned.

If there was any other alternative, we would have surely helped.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/29/2022

Complaint: 18144364

I am rejecting this response because:this is the FIRST time I am hearing that the item that was received was not the item purchased. WHY??? AND WHY was the item not returned to me if what AMazon is saying is true??? There is NO excuse or proof that what Amazon is saying is true since I was told they destroyed that evidence. Where is the evidence that NOW Im being told that the item was not the right item since up until now I was told that the item received was dirty and damaged ( which was leading me to think item was damage during transit NOT from me). I didnt spend $159.99 and to not have my unit or my money and that is robbery. I have been a customer of ********************** for quite some time now. You can look at my record. I have returned items, some expensive , some not, and I have NEVER had an issue as I am NOT a dishonest person to be accused of what I am being accused of. ENOUGH of this ridiculous notion that AMazon can think of stealing $159.99 from a customer. Its either a refund or my unit back. Nothing returned to the consumer is NoT acceptable.

Sincerely,

***********************************
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Ordered a sweatshirt (ORDER # ***-2462394-4662657), and after receiving it was not happy with the material, SO i returned it. I was given a refund confirmation the same day stating that my money had been refunded. I used a Amazon gift card balance I had on my account. By the end of the next day It had NOT been refunded. I have now contacted customer service 5 TIMES, regarding my refund...Each time being told it was being refunded, either "Manually, and will show up within 2-3 hour or "within 24 Hours", another customer service agent said It will be up to 5 days, then another again saying it was manually refunded. It has been 4 days and 5 customer support conversations and I have still NOT gotten my money back. All I want it my money refunded and not more lies or excuses. I have included screenshots from my most recent conversation.
Business Response
Date: 10/11/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand that you are concerned about the refund towards the returned 'Adult/Youth Hoodie 3d Anime Unisex Fashion Hoodie ******/****************** NO.5-Large'. I'm sorry about the delay in issuing the refund.

I've checked and see that the refund was issued on September 24, 2022 but it was cancelled due to an error. I've refunded it now. Refund of $32.16 will be processed to the original payment method used with in next 3-5 business days.

I hope this helps. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Charge Disputed for Amazon.com Order 114-0017080-0847448 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 10/16/2022
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Customer Answer
Date: 10/16/2022

Complaint: 18144284

I am rejecting this response because: reject

Sincerely,

******************** ********************
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
113-7061083-8499425 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 10/16/2022
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Customer Answer
Date: 10/16/2022

Complaint: 18144276

I am rejecting this response because: take my money

Sincerely,

***************
Initial Complaint
Date:09/28/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
112-4435073-5213803 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased
Business Response
Date: 10/11/2022
Hello,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the order delivery and account access.

I apologize for the inconvenience that you've experienced in this cased.

I've checked and see that your account has been restored and the order that you've mentioned has been refunded already to the card which was used.

Hope this information helped.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
114-3232215-1409003 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 09/29/2022
Hello,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the Order ID: *******************.

I've checked and see that your account has been restored and this order amount has already been refunded to the card used.

Hope this information helped.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

D D
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
114-3784540-3783433 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 10/02/2022
Hello,

I am ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the account and the order.

I've reached out to the concern team and they have reinstated your account. You should be able to access it now without any issues.

Regarding the order you have provided, I can see a full refund has been issued on your account on Jan 9 and Jan 10. You should have already received the refund on your card as its been more than 8 months since we issued the refund. If its still not reflecting, I request you to please contact the card issuing bank for any further help.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*******
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
112-2501585-6148242 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 10/21/2022
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
********
Amazon.com
==========
Customer Answer
Date: 10/21/2022

Complaint: 18144252

I am rejecting this response because: aaa

Sincerely,

Lights Lights
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It has already been 90 days since my account's funds are held. My Amazon selling account was deactivated on March 29th, 2022 in accordance with section 3 of Amazon's Business Solutions agreement. I respectfully ask for the release of my funds.
Business Response
Date: 09/30/2022
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 09/30/2022.

Regards
Amazon.com
Customer Answer
Date: 11/15/2022
I reject the business response because my store was not engaged in prohibited, deceptive, abusive, or illegal activity which has harmed my customers, other selling partners. I've been trying to appeal my account's deactivation via mail since I do not have access to my seller account and I'm unable to sign in to Seller central. To date I have only received automated responses from Amazon.
Business Response
Date: 12/12/2022
Hello *************************,

We do not have enough information to reinstate your account for one or more of the following reasons:
-- Evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. This may include buyer confirmation of receipt or proof-of-delivery documentation.
-- You may be missing critical business information from your account to validate positive buyer-seller history across other sales channels. Provide supporting documents that includes but are not limited to business website and email or company bank information.
-- We have observed a significant increase to your sales or an unusual change in your selling patterns. Please provide us supporting evidence that you have inventory to fulfill all of the orders placed. This includes but is not limited to copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.

How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.
If you have questions about this review or the information requested above, visit selling account reviews for seller-fulfilled orders (https://sellercentral.amazon.com/gp/help/G200320980).

You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app: https://itunes.apple.com/us/app/amazon-seller/***********?mt=8
-- Download the Android app: https://play.google.com/store/apps/details?id=*************************************************.android&hl=en_US

Thank you,

Amazon.com

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