Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,839 total complaints in the last 3 years.
21,959 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for books from Amazon.com on 9/22/2022.I opted for 2-day shipping and when given the option to have order sent in as few shipments as possible, I agreed.On 9/27/2022, I reviewed the status of the order.I decided to keep the 2-day shipping speed for my order, but considered to no longer require that the order be sent in as few shipments as possible. There is a button available to make this choice, but there is no indicator of what the exact cost might be should I decide to take this option. Since the initial shipping charge for the entire order was approximately somewhere around $50, I figured that the possible additional cost for shipping if additional boxes/shipments were needed, would be somewhere near that $50 price as well. Once I selected that button to accept the order in multiple shipments as items become available, I was taken to another screen and saw that the price increased by nearly $600 in additional shipping charges!!!$600!!!!I immediately decided that the price increase was BEYOND excessive and that I did not want to go with that option after all, as it was insanely unaffordable. I quickly found out that there was no going back and there was no way to "un-do" that selection. Within minutes, I contacted customer service with ********************** via the chat option on their website and requested immediate assistance in updating the shipping details/preferences for my order, especially since it had not yet shipped and there was still time. Also considering that the button was just selected minutes prior. After an extended period of time chatting with TWO reps (and frustrating to say the least), I was advised that there was no going back and there was supposedly nothing that they could do to remove that shipping selection. I advised that this was not fair, as no price was disclosed for the additional charges I would face for shipping and they should not blind-side customers with such an astronomical, unaffordable fee. Please refund ASAP
Business Response
Date: 10/01/2022
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the shipping charges associated with your recent order.

However, I was unable to locate any shipping charge of $600.00 on your order #***-5115708-1997007.The shipping charges on this order is $69.15.

I see that there was an initial authorization of $1,559.80 on September 27, 2022. However $637.62 was dropped on September 28th and you were charged only $922.18. If you see the additional charge on your statement, it could be authorization and will be dropped by your card issuer as per their policies. Ideally in **** business days. If you do not see the dropped charge, please contact your card issuer.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has been taking money from my account with out me making purchases and when I ask them they act as if the bank /debit cards don't let us know when our cards are used and by whom they keep charging my account the first was my cash app card second was my unemployment card now my chime card they never have an answer that relates to why this keeps happening not have they returned any of the money
Business Response
Date: 10/01/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I did a live chat and a phone call with customer service ********************** regarding a pair of earphones. They were stolen from a delivery and I asked the customer service rep if they can refund the account because it was the worst shipment it was supposed to arrive between two and six it did not arrive and I believe it was stolen because I never ever received it. Customer service for created a lot of problems for me it was very unprofessional. I believe that the customer service reps are involved in money laundering, trafficking, and stealing products from Amazon. I have been getting fake emails from various Amazon maps and I would like to see my earphones refunded for the amount of $22.39.
Business Response
Date: 10/26/2022
Hello *******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and your previous correspondences with our customer service team regarding the delivery of "Apple EarPods Headphones with Lightning Connector. Microphone with Built-in Remote to Control Music, Phone Calls, and Volume. Wired Earbuds for iPhone ".

Firstly I would like to confirm that this order was not marked as delivered or stolen. A stop and return request was placed with the reason, "Customer cancelled the order". We take all incidents, feedback, and suggestions very seriously.

I have filed this incident to the relevant team. We appreciate the feedback and look forward to delivering a better experience next time.

I've checked and see that a full refund of $22.39 was issued to the original payment method on September 27, 2022. This refund will be processed with in next 3-5 business days.

We hope to see you again soon.

Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Teams:On November 28, 2021, I received notification that the account got deactivated due to authenticity complaints, and I needed to submit invoices for the **** B07XM8RYWG.We received a complaint from a customer that the product detail page is not matching. I bought these products from ******* and sent them to the customers.I submitted several Plan of Actions, on August 3, 2022 Plan of action was accepted and Amazon asked for a Future Supplier Invoice. (Screenshot attached)I tried my best to submit the Future supplier invoice and details but my appeal doesn't have an appeal button.I request you please review my attached submission. activate my selling previlages and activate my submission button if need anything else from my side. Please find attached below:1.Detail of Future Supplier 2.Screenshot of Notification on August 3 asking for Future Supplier 3.Supplier Invoice 4.proof of delivery 5.New Updated September - Plan of Action SAMBRE LLC." *************************,"
Business Response
Date: 10/01/2022
Hello,

We have decided to reinstate this sellers account.

We sent an email to the seller informing them of this decision on [insert date].

Sincerely,
Amazon.com
Customer Answer
Date: 10/01/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Third party seller refuses to submit a refund after showing proof I didn't receive my order. Amazon sees the messages of seller soliciting me in order to submit a refund. They keep adding time for this to be investigated but there no one assigned to invest. More time keeps passing by and nothing is being done
Business Response
Date: 10/11/2022
Hello *******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the disappointment caused due to your order for ZUQIEE Mini Microcurrent Face Lift Machine Tightening Rejuvenation Facial Wrinkle Remover Tool Spa ************ Massager USB Charging (Color : Pink).

I've checked and see that the A-Z Guarantee claim filed for this order has been granted and full refund of $18.40 to the original payment method on October 7, 2022.

I hope this helps. We hope to see you again soon.
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order#***-6238045-3722658 I return a android screen that I paid $499.99 plus tax=$514.04.. I drop off the item at a *** store on 09-16-22 and got delivered back to them on 09-19-22 but they still haven't issue my refund it clearly says that they will process my refund within 7 days of receiving the item which its been more than 7 days.. I called and email them several times getting different answers like once the carrier scan your package or to call *** to have them update the tracking info.. all the tracking info its there they don't even bother to look up the tracking info.. Its my first time from all the years I been buying at Amazon never have I had any issues with getting a refund and that's all I want with this return for my refund to be processed
Business Response
Date: 10/11/2022
Hello *******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the delay in refund the returned "PEMP Android 10 *****" 1920x720 Screen, Qualcomm 8core 4+64GB Carplay Android Auto, for *** F30 F20(2012-2017) NBT".

Usually once the return is handed over the carrier, refund is expected to be processed with in 2 weeks. However, for certain returns it may take up to 30 days. You can find that information here:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Regarding this particular return; I see that our returns center processed the return on October 8, 2022 and issued refund on the same day. This refund is expected to be processed to your Amazon Store Card with in 3-5 business days from the issued date.

We appreciate your understanding and cooperation in this matter. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase an item on August 23, 2022 and I returned it on August 29, 2022 item was delivered back in to Amazons warehouse September 6, 2022. It is now September 28, 2022 and I have not been refunded I contacted Amazon and complained about the refund being late multiple times and they told me to contact them after 14 days i did then they told me to contact then on September 28 and I would get a manual refund I contacted Amazon on September 28 and they told me that I have to fill out an investigation form and wait an additional 15 days for a result not guaranteeing me a refund I talk to a manager and the manager told me to wait 30 days from now, 6th September I keep on getting bad information from Amazon on when Im gonna get a refund almost like they want to steal my money. I want a refund and I also want some sort of compensation for the time Ive wasted contacting them, and being on the phone or chat with them for hours at a time.
Business Response
Date: 10/10/2022
Hello *******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand that you are concerned about the refund towards your return of Amazon eero Pro mesh WiFi system - 3-Pack.

Usually, refund processing may take up to 2 weeks once the return is handed over to the carrier. In some rare cases like yours, it may take up to 30 days. You can find that information here:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

I've checked and see that a full refund was already issued on October 6, 2022. This will be processed to the original payment method with in 3-5 business days from the issued.

You must have received a refund confirmation regarding the same.

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Complaint: 18144618

I am rejecting this response because:
Ive had to call several time to get this refund including making a ridiculous incident report waisting more of my time just to get this refund when this is well documented with the contact Ive made to you guys (which I havent received this refund yet) and you guys charged my moms credit card without her consent. I need addition compensation for my waisted time.
Sincerely,

*********************************
Initial Complaint
Date:09/28/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed order on 9/20 for dog treats at Amazon for prime delivery guaranteed for sat 9/24. Item didnt arrive so I checked order and messaged seller for tracking. No tracking was provided but seller fraudulently marked item shipped and when i contacted him he said item lost and so he will reship and i will get it in **** days. I urgently needed treats and purchased from local Target (after getting this problem) and asked seller to cancel since he had no proof of his story. No tracking showing item in transit or lost. ****** refused called me scammer and told me to get list. Contacted Amazon several times and they refuse to cancel. Sller feedback shows several other buyers complain of not receiving item and a]Amazon covers that bu stating it is not seller fault. New delivery updated date showed after missed guaranteed sat 9/24 which was pushed to wed 9/28 at which time I would have opportunity to file refund claim since I didnt receive order and no tracking ever since. Today Amazon updated delivery date (mind there is no tracking to back it) pushing it to October 4 making it impossible for me to get out of broken agreement except maybe calling my bank for chargeback which I want to do at last resort. In addition to Amazon protecting scammer and making it impossible for me to get my money back and cancel this order they state that I will be able to return it. Guess what seller refused to cancel. And it is seller who declines returns or he actually may accept return and make partial refund (restocking; A-Z guarantee)! I am attaching proof of how Amazon manipulated]s order delivery dates and customer is not given option to back out or is asked if they willing to waiit since terms changed.
Customer Answer
Date: 09/30/2022

Order nr was in the documents attached with the complaint Order ID: *******************

amazon told me to ask seller to cancel and I was since 9/24 (guaranteed prime delivery). ****** refused and told me to go away. Amazon was asked for hekp numerous times and they prevent me fro. Filing no ]t received claim by pushing expected delivery date into the future when the previous delivery date ]approached. Seller stated he ****** this ite (larger 1 lb) with *** but didnt provide tracking even after being asked. There is no evidence item was shipped lost delayed by carrier. My miney is stuck and Amazon and this seller put me through a lot of stress .
I have more documents but can;t upload as it turns error here stating too large.

Business Response
Date: 10/12/2022
Hello ******,

I am **********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and apologies for the inconvenience caused with the Seller Order No: 111-8383295-4674625 We have taken a feedback on Seller and make sure this is passed on to our internal team.

Rest be assured, when a seller isn't helpful we always have a back up of A to Z claim, where you can claim a request from this below link

https://www.amazon.com/gp/help/customer/display.html?ref_=**************&nodeId=GSZAYH7K2C2NVNC9

Also we can confirm that the Refund for the Order has been Granted and processed
Refund amount :- $31.49 and will be credited in 3-5 business days back to your Original payment method

We appreciate your business and hope to have the opportunity to serve you again in the future.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I just want to mention that this deceptive practice by Amazon is not acceptable to move the delivery dates to prevent custo er to file not received claim. And that I had to file complaints with federal and state government os to get help is abominable. Amazon customer support never followed up with me on the case. I]refund was processed after I logged into account after filing complaint with bbb the button to cancel miraculously showed up. I should be able to get customer support when I asked and instead I got customer support to further complicate and moving dates spitefully. Getting customer support attention to the messages that seller sent me was 0 and I was treated as scammer when in fact was a victim. I am positive that if BBB wasnt around I would never get my refund and getting my bank to help is impossible as well. What is going on? More and more scams and less help to resolve it from businesses. Trust is undermined.

Sincerely,

*************************
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon selling account, NAPOSTORE, was deactivated on February 5th, 2022. It has been several months since my funds were held and I have not received any response from you regarding its release. Please release my funds taking into consideration it has already passed longer than you stated which were 90 days.
Business Response
Date: 10/04/2022
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 05/26/2022.

Regards
Amazon.com
Customer Answer
Date: 11/11/2022
Complaint: 18340174

I am rejecting this response because:

Sincerely, my store was not engaged in prohibited, deceptive, abusive, or illegal activity which has harmed my customers, other selling partners. I've submitted a POA in which I explained what happened and how I addressed it.

*******************
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $159.99 portable air conditioner from Amazon in June. The unit arrived and I tried it out for a day but the unit was NOT like it described in description with warm air coming out of vent. I emptied the water from the dish of unit and wiped it down and packed it back with is papers and in its original box with its parts. I returned item via *** to Amazon. I received noticed that unit was in transit and it was stalled fir a while. When I contacted Amazon to understand the delay of the return, the first associate I spoke with, after being put on hold, I was told that I would be receiving a refund. After more delay, I called back Amazon and again, after having Amazon look into it, I was told I would be receiving a refund. After more delays and again, on hold to investigate, it was brought to my attention that I would not be receiving a refund being told that the unit returned was dirty and damaged and that the item was destroyed. I asked to see the unit that supposedly was received damaged to show me it so I can dispute hiw I sent it via ***. At this point, being upset at the run around I received from Amazon, I asked Amazon that my unit, that I paid $159.99, be returned to me if I am not being refunded my money. I was told no and that it was destroyed and there is no unit to return, so I am without $159.99 and without a unit. I am left with NOTHING, as if my hard earned money did not matter to Amazon and according to them, they told me they will not be accountable of this situation. Amazon records their calls for quality assurance, so all I am saying should be on file. I am requesting either a full refund of $159.99 or my unit back that I spent money on. This idea that I am to be left without my unit or refund snd out of $159.99 is absurd to say the least and completely unacceptable. Thank you.
Business Response
Date: 09/29/2022
Hello *******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: *******************.

I've checked and see that the returned item is not the one which was delivered at your address as per the returns team.

I'm sorry, we'll not be able to take any action in this case from our end until the exact item is returned.

If there was any other alternative, we would have surely helped.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/29/2022

Complaint: 18144364

I am rejecting this response because:this is the FIRST time I am hearing that the item that was received was not the item purchased. WHY??? AND WHY was the item not returned to me if what AMazon is saying is true??? There is NO excuse or proof that what Amazon is saying is true since I was told they destroyed that evidence. Where is the evidence that NOW Im being told that the item was not the right item since up until now I was told that the item received was dirty and damaged ( which was leading me to think item was damage during transit NOT from me). I didnt spend $159.99 and to not have my unit or my money and that is robbery. I have been a customer of ********************** for quite some time now. You can look at my record. I have returned items, some expensive , some not, and I have NEVER had an issue as I am NOT a dishonest person to be accused of what I am being accused of. ENOUGH of this ridiculous notion that AMazon can think of stealing $159.99 from a customer. Its either a refund or my unit back. Nothing returned to the consumer is NoT acceptable.

Sincerely,

***********************************

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