Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,637 total complaints in the last 3 years.
21,513 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 14, 2022 and October 14, 2022 Amazon charged my card for relatively small amounts for transactions I did not make. I have disputed the charges and Amazon says they will refund; however the complaint is that Amazon refuses to remove my charge card from someone's account. They are saying that someone can steal a credit card and continue to use it because of "privacy". So *** ***** puts ********************* card on his account and can steal with impunity? Amazon says my bank can remove the card; don't see how an outside bank can delete a card from Amazon's accounts.
Business Response
Date: 10/27/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I can understand the inconvenience caused due to the unexpected/unauthorized charges on your credit card from Amazon. I'm sorry about that.

An Amazon.com account holder can add any credit card to their Amazon.com account if they have the whole credit card number and the expiration date, regardless of who the card holder is. Due to account security and privacy reasons, we do not have an option to remove a card from that account if the card belongs to someone else.

In such cases, the card holder needs to contact the card issuer/bank and report the card as stolen or lost and request the card to be replaced. The bank will deactivate the old card and replace it with a new one. This will avoid additional unauthorized charges.

While I cannot promise an immediate change to the process, I've forwarded your suggestion regarding the option to remove stolen credit cards from the account to the higher management. Customer feedback like yours is very important in helping us continue to improve our website and services.

We look forward to seeing you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/29/2022

Complaint: 18309959

I am rejecting this response because:
This response misses the point that Amazon allows known thieves to utilize another person's stolen credit card and puts all the burden on the victim of a crime. The ***** receives protection from Amazon's "privacy" policy, while the victim has to go through the burden of contesting the charge, cancelling the card, and being inconvenienced while awaiting a new card to arrive via US Mail. How a huge company, such as Amazon, can look the other way with known thievery going on is beyond the pale. Most honest persons would agree that someone caught in the act of stealing should be punished, not the person whose property has been stolen. What kind of people think up a policy that says: if a customer uses a stolen credit card, they can continue to steal and Amazon is OK with that? The other overlooked problem is how secure is one's credit card at Amazon? Are internal controls sufficient to snuff out fraud? Oh, wait, Amazon knows this fraud is occurring but is cool with it. Instead of tossing blame and remediation on the honest customer, what about a policy warning a customer who has committed fraud with a stolen credit card that they will have consequences? This isn't rocket science, and Amazon should have enough in house expertise on cybercrime, law, fraud detection, and customer service to create policies and procedures that pass legal muster and root out the cancer of fraud and theft.
The only acceptable resolution shouldn't be tough: Amazon will not allow stolen credit cards to be used to purchase its goods and services and will remove those card numbers from offending accounts.

Sincerely,

*******************************
Initial Complaint
Date:10/25/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my second complaint in two days. I was told yesterday by a manger that they were issuing me a $20 promotional credit and that it would be available to use within 2 hours of the. Call I was on with them. I placed 2 orders yesterday and there was no promotional credit on my account. I called in the morning at 9:45am to inquire about the missing $20 credit and was told I used it. I informed the customer service representative that I had not used it, she then put me on hold for a full 10 minutes and told me it was used in 2021. SMH. She then placed me back on hold for another 5 min and said she would be issuing me the credit now. This went on for another 18 minutes. I was on the phone with this representative in *************** for a whooping 53 minutes to get a $20 promotional credit.I am also having issues with my orders being shipped a week late. I also asked the representative about why this is occurring when I am a prime member. I havent had any problems in the past with being given options to select prime items for shipping within 2 to 3 days from the inception of the order. I need someone to look at my accounts and let me know why this is happening.
Business Response
Date: 10/27/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the disappointing customer service experience when you contacted our supported.

I see that my colleague ******** is already handling the issue related to the customer service representative's behavior. Please wait for a response from him.

Regarding the $20.00 promotional credit; I see that the credit was removed or unredeemed. I've issued the credit to your account. This will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

I've filed a coaching request to the associate for removing the credit. Their managers will review and take appropriate action. Unfortunately, we're unable to disclose the nature of the action taken. I'm sorry about that.

Regarding the Prime deliveries; Firstly, I would like to inform that we calculate delivery estimates by adding the transit time to the estimated shipping date. An order placed Prime Two Day Shipping is expected to be delivered with in 2 business days after it is shipped out. Selecting One-Day or Two-Day shipping reduces the transit time to one or two business days after we've shipped your order, but won't impact the time it takes to obtain the item or prepare it for shipment. The shipping method time starts when the item ships. For example, it takes up to two business days after an item ships to reach you with Two-Day Shipping.

We appreciate your understanding in this matter.

I've reviewed your recent orders and I do not see any delayed deliveries or delayed shipping. The orders are shipped as per that particular order's shipping schedule and delivered on the promised delivery date.

However, if you have any specific orders that has been delayed or not delivered on promised delivery dates, please do revert to this email with the order numbers. I will check if there is any pattern that is causing the delay and try to resolve the issue.

I hope this helps. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/27/2022

Complaint: 18309804

I am rejecting this response because: I need to speak with some about another issue that arose from this same issue with a different representative.

Sincerely,

*************************
Customer Answer
Date: 11/02/2022
I was told by a Amazon Manager that I would be issued a $20 promotional credit due to a two week delay on a previous order. Instead of issuing the $20 promotional credit, I was issued a refund on a previous order that I had no issue with. I am now afraid that my account will be debited for a non-return of the item. Again I have the item and didn't have a issue with the item and never told the customer service rep anything about the item. I would like this reversed and the $20 promotional credit issued directly from Amazon as promised.
Business Response
Date: 11/03/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to additional information received on your behalf from Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you'd like to speak to someone else regarding another issue that arose due to another representative. However, all the BBB Complaints are handled via email.

Please let me know the issue and the date it happened.

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Business Response
Date: 11/07/2022
Hello,
The $20.00 promotional credit which was removed and issued in the form refund towards gift card balance on a different order was reissued to their account by me on October 26, 2022.
$13.00 from this $20.00 I've issued was used to pay for Design Essentials ******** & Mint Stimulating Super Moisturizing Conditioner for Dry, Brittle Hair, 11 Fl Oz. they ordered on October 31, 2022.
Regards,
**************
Customer Answer
Date: 11/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/25/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After today Im done shopping with Amazon the delivery drivers keep delivering my packages to the wrong house this happened two times in the row I talk to a customer service associate and he said its nothing they can do h*** just take it as feedback and maybe I should get my packages delivered some where else like what why is it my fault they cant look at addresses and verify its correct its unfair after today Im no longer ordering from them why should I be out my money and packages
Business Response
Date: 10/27/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the packages are getting delivered to a wrong address instead of the one you have provided.

I've checked on your recently reported orders and have escalated it to our Amazon logistics team. I've shared all the required details with them to ensure a proper action is taken to avoid it happening again in future. Our team will check on those orders, the address and the issue why this kept repeating for necessary and immediate action on this matter.

I hope you will allow us another chance in future. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/27/2022

Complaint: 18309595

I am rejecting this response because:Im still not offered a refund nor a replacement order but its fine Im done ordering with Amazon going to delete my account and take things up with my bank

Sincerely,

*************************
Initial Complaint
Date:10/25/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon delivery driver said he handed the package to a resident outside on 09/26 marked as delivered at 7:57 pm and it wasnt handed to me. This is a house so other people shouldnt have been mistakenly given the package. I discovered the package was not delivered around 9:30 PM 09/26. The package was said to be handed off outside of the residence, they did not confirm it was me by asking for ID or anything so that do not know who they handed it to. This was an almost $300 item that for whatever reason amazon didnt require a signature. I filed a police report and provided it to Amazon and they are still giving me the runaround saying the report is invalid (when it isnt I made sure everything was correct) and making things up just so they dont have to assist me all because it said it was delivered like that means I am the person who received it. This was a birthday gift for someone and I already had to go out and repurchase it elsewhere so at this point I would like my money back.
Business Response
Date: 10/27/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the order did not arrive and said delivered on tracking.

I've checked on it and I can see the team have received the police report you have shared and tried contacting the department for verification however it was closed. In this case, I request you to please call us at ************** from your registered phone number during the working hours of the police department where the report is filed. So that our team will be able to contact them and help you further.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/27/2022

Complaint: 18309531

I am rejecting this response because: I contacted the phone number in which they called police department who CONFIRMED the report but they are requesting a URL of the same report ive already given which was a copy of the report sent directly from LVMPD. Once again, giving me the run around and saying I now need to contact the police department which will do nothing.
I will have to just handle this with my bank because this is on Amazon for not requiring such an expensive item have a verification signature or even a picture showing the item was properly delivered!?

Sincerely,

*****************************
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On your Friday 21,2022, I order gift cards from Amazon after 1 in the afternoon, Order# ***-1319296-4632233. After 5 that same evening I got a notification that the drive can not access my building. My building is not gated or need any access code, I contact Amazon immediately confirm my address and everything. No other delivery was attempted. I called Saturday and inquire, nothing was updated so I cancel the order, on Sunday the 23 I was told the cards where used by an employee and I will not be refunded. I have been calling and speaking with supervisors and no one can give me a direct answer. I need my money to be refunded back, I never received a order.
Business Response
Date: 10/27/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the bad experience you had with us.

I've shared the details with our team to make sure a proper coaching is done to avoid this happening again and to help you on this, I've issued the refund for the gift card order back to your original payment method. This should reflect back in 3-5 business days. The refund was issued into 3 different amounts due to system limitations.

Refunded : $4.47 + $44.82 + $448.00 = Total refunded:$497.29; I see the order value was $497.80; unfortunately due to some error, I wasn't getting the option to refund that difference that is $497.80 - $497.29 = $0.51; in this case, I've added $5 promotional credits on your account beside the refund of $497.29. The credits will be automatically applied on your next order for the item sold and shipped by Amazon and will be visible at checkout when placing an eligible order.

The refunded amount may appear in three parts ($4.47 + $44.82 + $448.00) on your billing statement or may appear as single amount ($497.29). I appreciate your understanding and patience on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/25/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order based on their promise to get it to me by 19 October, as I had to leave town on 20 October. They failed to fulfill that promise, and refunded the purchase price as a result. They're now threatening to charge me if I don't return the order that I didn't receive. As I did not receive the product I cannot return it. I attempted to contact the company, but they won't accept my email reply and will not let me contact them through the web without downloading their software.
Business Response
Date: 10/27/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the missing order.

Thank you for bringing this to our attention. I've shared the feedback with our team to get this checked and avoid it happening again and I've taken care of that return. You will not be charged again for this missing blink camera order. I appreciate your time and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/01/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
We won't know for sure, however, until 4 December. This is the date the the merchant threatened to charge me.
Sincerely,

*****************
Initial Complaint
Date:10/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My seller account was deactivated in error on Amazon. My account was deactivated due to related to ***************************** seller account. The real owner of ***************************** seller account is *****************************. He was my business partner from February to April 2022. But I stopped working with him a long time ago due to the threat of violating Amazon Policies on his part. I and my company have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated my association with ***************************** account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same.Amazon is ruining my companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you may see from the attached documents, I created partnership with ***************************** on February 18, 2022 (see Partnership Agreement). On April 16, 2022 I notified ***************************** about termination of our partnership (see Termination Letter). According to Partnership Agreement, I was obliged to notify ***************************** in advance 3 days before the partnership termination. On April 19, 2022 we conducted a partnership meeting to sign and notarize all the necessary documents to terminate partnership (see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. According to Section 3 of Amazon Services Business Solutions Agreement, Amazon has the right to terminate agreement for one of three reasons. None of these reasons apply to my account. Amazon's actions are in violation of the Amazon Services Business Solutions Agreement. Therefore, I request Amazon Support to review my Plan of Action, documents that I attached, and reinstate my account.
Business Response
Date: 10/28/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 28-Oct-2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/31/2022

Complaint: 18309298

I am rejecting this response because: On October 28, 2022, I received a response from Amazon through the internal system. Amazon Support is able to reinstate my account, but they required additional information in order to reinstate my seller account. Therefore, I would like to provide the following additional information and documents to clarify my problem.

Additional documents:

-- Partnership Agreement;
-- ************************************ Dissolution Agreement
-- Statement of the ***************************** *** (owner of the "related" account) - additional evidence.

I attached the Confirmation Statement of the ***************************** *** from the Legal Entities Registry of the **************. This document confirms the existence of the ***************************** *** who is the real owner of ***************************** account.

Please, note! All the documents contain the necessary signatures and seals of both parties. All the documents also have the signature and seal of the notary public of the **************.

I want to remind Amazon Support that my account was deactivated in error due to being "related" to ***************************** account. The real owner of ***************************** account is ***************************** ***. ***************************** *** was my business partner. I have always been the owner of only one account. I have found that ***************************** *** intends to violate Amazon Policies. Because of this, I terminated our partnership in advance so as not to be implicated in violating Amazon Policies.

I stopped ************** with the owner of ***************************** account a long time ago. I want to describe the chronology from the beginning of the partnership with the owner of ***************************** account to the final termination:

-- On February 18, 2022, I and ***************************** *** created a partnership (please, see Partnership Agreement).
-- On April 16, 2022, I notified ***************************** *** about the termination of our partnership (see Termination Letter). According to Section 11 of the Partnership Agreement, I was obliged to notify ***************************** *** three days before the partnership terminated.
-- On April 19, 2022, three days later, we conducted a partnership meeting to sign and notarize the Partnership Dissolution Agreement.

The reason for the erroneous "related" between my account and ***************************** account was the following:

-- The same address of the preparation center in the Business Address Section in my account and ***************************** account. ***************************** *** and my company used the same preparation center because it was profitable. We agreed with the preparation center's owner on a good discount due to the large volume of goods on behalf of the partnership.
-- The same email address of the bookkeeper's user permission who operated the financial part on my account and ***************************** account. My company added together with ***************************** *** the same email address of bookkeeper's user permission. The bookkeeper handled the financial part of our partnership on my account and ***************************** account.
-- The same phone number that was used on my account and ***************************** account. My account and ***************************** account used the same phone number to speed up work processes of the partnership.

I broke all of these connections to ***************************** account. Amazon Support can make sure of this by reviewing my Plan of Action, which I submitted through the Amazon internal system.

Therefore, my seller account was deactivated in error. I request Amazon Support to review additional information and documents and reinstate my account. I really appreciate any help you can provide.

Sincerely,

***** Baidekov
Business Response
Date: 11/04/2022
Hello *****,

You have been found to be related to an account beginning with ******************************

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our Selling Policies and Seller Code of Conduct" (https://sellercentral.amazon.com/gp/help/G1801).

If you need additional information on requirements for appealing, watch the following videos available on Seller University:
-- Understanding Multiple Account Policy (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=1e699b06-7a02-49f7-a155-4642280a63d0)
-- Addressing Multiple Account Policy Violations (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=56cdec0f-e196-49bd-aa26-e02440f70885)

You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app: https://itunes.apple.com/us/app/amazon-seller/***********?mt=8
-- Download the Android app: https://play.google.com/store/apps/details?id=*************************************************.android&hl=en_US

Thank you,

Amazon.com
Customer Answer
Date: 11/11/2022

Complaint: 18309298

I am rejecting this response because: On November 4, I received the response from Amazon that I had to provide additional information in order to reinstate my seller account. Therefore, I would like to provide the following information and supporting documentation:

-- Partnership Agreement;
-- ************************************* Dissolution Agreement - additional evidence.

My account was deactivated in error due to being "related" to ***************************** account. The real owner of ***************************** account is ***************************** **** ***************************** *** was our business partner. My company has always been the owner of only one account - Glassetti. I have found that ***************************** *** intends to violate Amazon Policies. Because of this fact, our company terminated the partnership in advance so as not to be implicated in violating Amazon Policies.

We stopped the partnership with ***************************** *** (the real owner of ***************************** account) a long time ago. I want to describe the chronology from the beginning of the partnership with ***************************** *** to the final termination:

-- On February 18, 2022, our company and ***************************** *** created a partnership (please, see Partnership Agreement).

-- On April 16, 2022, I notified ***************************** *** about the termination of the partnership (please, see Termination Letter). According to Section 11 of the Partnership Agreement, I was obliged to notify ***************************** *** three days before the partnership terminated.

-- On April 19, 2022, three days later, we conducted a partnership meeting to sign and notarize the Partnership Dissolution Agreement.

The reasons for the erroneous "related" between my account and ***************************** account were the following:

-- The same address of the preparation center in the Business Address Section in my account and ***************************** account. ***************************** *** and my company used the same preparation center because it was profitable. We agreed with the preparation center's owner on a good discount due to the large volume of goods on behalf of the partnership.

-- The same email address of the bookkeeper's user permission who operated the financial part on my account and ***************************** account. My company added together with ***************************** *** the same email address of bookkeeper's user permission. The bookkeeper handled the financial part of our partnership on my account and ***************************** account.

-- The same phone number that was used on my account and ***************************** account. My account and ***************************** account used the same phone number to speed up work processes of the partnership.

I broke all of these connections to ***************************** account. Amazon Support can make sure of this fact by reviewing my Plan of Action, which I submitted through the Amazon internal system.

Also, the fact of the final termination of relations between my company and ***************************** *** (the real owner of ***************************** account) is confirmed by supporting documentation. Documents signed by both parties of the Partnership Agreement. Also the documentation notarized by a public notary in the **************, where the principal office of the partnership was located (according to paragraph 2 of the Partnership Agreement).

Therefore, my seller account was deactivated in error. I request Amazon Support to review additional information and documents and reinstate my account. I really appreciate any help you can provide.

Sincerely,

***** Baidekov
Business Response
Date: 11/17/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 17 November 2022.

Sincerely,
Amazon - Seller Performance.

Best regards,
Amazon.comTell us why here...
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 11, 2022, I ordered a set of electrical switches (Order# ***-6495979-8629838) from Amazon. Two days later, I received an empty envelope that obviously has not been sealed before it left the shipping facility (i.e. the switches fell out during shipping). I immediately contacted Amazon via chat and explained the situation. A replacement set was ordered (Order# ***-9164186-4756265), and I was told there is no need to return the empty envelope. On October 4, I received an email advising that I would be charged if I did not return the defective set of switches. I again contacted Amazon via chat and explained that I never received the switches, and therefore could not return them. Once again, I was assured the problem was taken care of, and I would not be charged. Well, surprise, surprise, surprise...yesterday, I received an email stating that my credit card was charged for the switches that were not returned.Okay...I give up. Let's have the BBB try to explain the problem to Amazon. I'm tired of dealing with overseas service centers that tell you what you want to hear just to get you offline...and to think that I gave the customer service reps good reviews. In the future, I will correspond only with U.S. based personnel. An acceptable solution would be to refund the total amount of $8.58 I was charged for the non-existence switches that I did not return.
Business Response
Date: 10/27/2022
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the bad experience you had with us.

I've shared the details with our team to make sure a proper coaching is done to avoid this happening again and to help you on this, I've issued the refund for the retro charged amount back to your original payment method. This should reflect back in 3-5 business days.

I'm sorry again for the hassle. I appreciate your patience on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This has been very ridiculous how you guys treated me during this process on Order#:114-0428698-0783459. First you told me once it returned unopened it take 7 days overall to refund money. I return it successfully by method amazon pick of ************ I drop it off at one local *** stores. It was successfully deliver to return center October 11 2022 on Tuesday. Tracking #1z9e80489039162391 UPS.Week later on Tuesday October 18 2022 . No refund no nothing . I keep getting message saying check your refund status you will get your money in 7 days when we get item. That was lie.This was when the hellish insult to my intelligence and as value customer would start. I talk to 4 agents each with different lie and time. All concluded main idea that the item been back successfully 7 days ago. At end all lies , my 7 days now 14 days as of Oct 25 2022.This make no sense i sent item back since it was over priced . It was unopened so why is there no refund ? I have never ever heard this long.Didn't take amazon that long take my money from my account smh.I submitted evidence and you guys acknowledged it back in your hands since Oct 11 2022 . I want what owe to me my refund as promised . As of this complaint Oct 25 2022 Tuesday , it been over 2 weeks since item been successfully in Amazon possession . You guys try cover up the return by reset the data to reflect as original deliver information instead of tracking return refund status . Amazon you have it reflecting like I never did return process but it won't work. I have all documents show it been there .I just want what owe to me as valued prime member. Did everything your agents said but no refund has been issued going on two weeks later knowing the item been successfully there . It over due time to issue out my full refund .
Business Response
Date: 10/26/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned item. I'm sorry for the inconvenience caused.

Generally the refunds are issued within **** days form the date we receive your returned order however certain items can take upto 30 days as updated on our website.

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

I can see the order is still being processed and is within 30 days timeline. The team have already escalated it to expedite the process and have requested to wait until 11/6/2022 for this refund to be completed. You will be notified via email once it is done.

I request you to please wait until the 11/6/2022, if you do not see any updates on this order by this given timeline, please let us know, we'll be happy to help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/27/2022

Complaint: 18307900

I am rejecting this response because: There has been no reason or information provided why it would take 30 days to process refund. All Amazon agents have agree it been returned successful going on over 16 days now 10-27-22.
I was provided by Amazon 7 days then latest it take is 14 days where did this month shenanigans come from? I'm starting to believe I'm being involved in racial situation hate say that knowing this is 21st century.
i been on all my blogs **************** no one responding has ever heard or gone threw 30 days of processing. BBB keep copy of this because this company is advising in certain processes it take 30 days in code that only applied to certain races which very slimy and horrific to me in this day . This scares me as consumer to do business with Amazon this shouldn't be happening.
Agent told me return unopened in brown box . I did my part. Item was overpriced by over $200 . If you can find a better price anyone would go for cheaper options. You can't be angry and discriminate for your business tactics. I'll make sure all my social media see all this so my followers can be cautious about lies they will go threw with Amazon . This makes me weary concern for future dealing with Amazon . BBB watch this company .
I provided Tracking #1z9e80489039162391 *** shows it been there do honorable thing to keep promise made it over 16 days return . Why would 2 more weeks of Amazon procrastinating change the facts and truth ? Don't be bitter. It not my fault your third party deliverer is slow so won't be penalize when my part was done.
I was promised 7 days then 14 days latest. It over that time do right thing you see tracking, documents showing the fact. All I want is promised refund.

Sincerely,

***************************
Initial Complaint
Date:10/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a amazon customer for 7+ years now, however in the last 2 years i have had numerous issues with items they have delivered to me. Either items have been damaged, lost or even not as described. i spoke with their customer service representatives and they just keep telling me to return the item for a refund, which i did, however due to this happening many times and customer service representatives not giving me any other solution, amazon have decided to close my account. I have simply followed what the customer service representatives have told me and returned the item, i had asked many times for a different solution but still no avail and always a return for refund. Due to this my account has now been closed and is fully their CS teams fault! Even speaking with their accounts specialist team its just a automated response with no help. They said they have done an investigation but it seems to be all auto generated.
Business Response
Date: 11/02/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 25 October, 2022.

Sincerely,

******
Amazon.com
Customer Answer
Date: 11/02/2022

Complaint: 18309057

I am rejecting this response because: The response they have given is not an answer to why they originally decided to remove my account. Also what i do not understand is that i have been given a corporate credit card by Bullhorn Internation which has NO AFFILIATION with my personal account, the billing address is all to Bullhorn, why has Amazon decided to close accounts down if i use this card, especially when this card has never been used or any association with a consumer amazon account. BULLHORN INTERNATIONAL own the corporate credit card and we have a Business Amazon account as well, we are afraid to use our corporate card on this business account now as Amazon might shut it down. If i have broken any policies I want evidence of this, every time i contacted Amazon customer ******************** they kept starting returns, so how is this my fault and how am i the one who has to suffer? Amazon customer ******************** is the issue here and reason my Amazon returns skyrocket, why is Amazon not answering this question, if they did a investigation why are they not looking at any of the photo evidence i have sent several times along with the returns i did? Amazon is clearly giving a standard script response and do NOT have a true answer on why my account was shut.

Sincerely,

*************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.