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Business Profile

Ecommerce

Amazon.com
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BBB Accredited BusinessNRRated by BBB

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 125 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

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    • Amazon.com

      2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

    • Amazon.com

      1150 S Columbia Ave Campbellsvlle, KY 42718-2465

    • Amazon.com

      1245 E Washington Ave Ste 300 Madison, WI 53703-3040

    • Amazon.com

      1516 2nd Ave Seattle, WA 98101-1543

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    Customer Complaints Summary

    • 59,637 total complaints in the last 3 years.
    • 21,620 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase with Amazon and I regret it already.It's bad enough the customer service is ****% GARBAGE.But now I have to be over charged?A billion dollar company being ran into the ground by these agents and supervisors.I made a purchase for $46.14 and later amazon removed $9.75 from my NFCU account and then $36.39.Sounds perfect right?THEN EXPLAIN WHY THEY CAME BACK THE FOLLOWING DAY TO REMOVE AN ADDITIONAL $36.39.Not having enough money in that account, it made my account go into NEGATIVE!Their error or greed has turned into my problem and the only way to fix it, is to STOP purchasing from AMAZON since they clearly can't be trusted.Now I am told I have to wait days for that additional fee to either post or get released which holds up my money even longer.WHEN I MADE A PURCHASE WITH AMAZON, I NEVER THOUGHT THAT IT WOULD CAUSE ISSUES.Otherwise MAYBE I WOULD HAVE PURCHASED WITH A PREPAID CARD SINCE AMAZON CAN'T BE TRUSTED WITH MY NFCU ACCOUNT CARD NUMBERS.If I don't see my money soon in my NFCU account. I will be returning every item I purchased once it arrive.

      Business Response

      Date: 10/26/2022

      Hello Princess,

      I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I'm sorry for the trouble you had with the order charges.

      I would like to confirm that there were no additional authorizations in your latest order. If you find any, you can directly dispute the charges with the bank so that they can help you further. If its an authorization, they will let you know how long they hold the funds.

      Please be assured that we do not charge any amount in addition to the order cost. 

      Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

      We look forward to see you soon.

      Regards,
      Praveen M
      Amazon.com.
      http://www.amazon.com

      Customer Answer

      Date: 10/26/2022

       
      Complaint: 18308917

      I am rejecting this response because:  I sent my complaint to BBB after contacting Amazing and running into poor customer service from the Supv.

      The agent who answered my call stated, she saw three transactions 1-$9.75, 2-$36.39 and 3-$36.39 and my purchase was only for $46.14.  

       

      Since you haven't realized yet that I was over charged, I will repeat it.

      A charge for $36.39 after I paid for my purchase was REMOVED from my NFCU account.

      I do not like being over charged and I especially do not like people playing with words.

       

      YOU OVER CHARGED ME!

      It put my account that I used to make the payment in negative. 

      I don't want to be put in that situation where I need to double check my account due to AMAZON not being trust worthy.

      I don't want to have to rush and transfer money to a now already Negative account due to AMAZON.

      This would have prevented me from paying a bill that was scheduled and had I not checked my NFCU account, the bill would not have been paid and it would have caused me LATE FEES 

      do to AMAZON.

       

      I want to be clear and honest with you.

      If that over charge happens again, I will be filing another complaint with BBB, adding a review on Trust Pilot, Yelp and ******* filing a dispute with NFCU and closing my Amazon Account.



      Sincerely,

      Princess ******

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