Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,829 total complaints in the last 3 years.
21,952 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this item on Amazon and the company is claiming they delivered this to me, however the product was not in the package. The website does not offer customers the option to file this type of complaint and the only was to get a refund is to return the product. I am unable to return the product as I never received it. Essentially, I am being robbed by this company. The refund I am looking for is $7.69 which isnt an obscene amount of money, but it is whats fair. If this is happening to me, I am sure it is happening to others.
Business Response
Date: 10/26/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you haven't received the item in the box.

I've shared the feedback with our team to avoid it happening again in future and issued a full refund on your account for this missing item. This refund should reflect back in original payment in next 3-5 business days. you will receive an email once the refund is completed.

In future, you may report this issue by selecting "Missing or broken parts > Entire item was missing ", it will allow you to get a refund or a replacement or will connect you with a live associate to get help on the missing item.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account has been suspended for no reason at all. I used a prepaid card, and those always have worked for me, but now they suspended my account. Since the card is digital, they won't accept a screenshot, and even though I have provided proof, they won't unban my account. I need to be able to use my account again, and soon.
Business Response
Date: 11/21/2022
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Initial Complaint
Date:10/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unable to utilize a Pay by invoice feature made available to me as the principle agent for amazon services. Company has closed off option to pay by invoice stating terms they never made clear upon signing up. Company has been discriminatory in practice by failing to provide proper disclosure before closing and suspending account limiting the use on the account. By closing the account several items within my shopping cart have also suspended. Company is demanding the principle pay balance prior to validating the debt. Company has used coercive measures to ensure payment which was not stated in the terms. These are only things you see after signing up. Amazon marketed the service by invite only and upon applying canceled the pay by invoice option 3 times since creating the account for no fault of the customer and still proceeds to suspend the account.
Business Response
Date: 11/10/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern about the unavailable option for pay by invoice feature on your account. I'm sorry for the inconvenience caused.

Upon checking on it, your account has been suspended due to a non payment behavior. Payment reminder has been sent on Nov 08 by our collections team however we haven't received a response on it. As of today, due to payments failure, the balance on the account is $16,325 vs a *** Line of $9,000, meaning, there is an over utilization of $7,325. The amount past due is $10,261 and no payment has been received.

Once all the outstanding balance is cleared, the account will be reviewed for the eligibility of this option again on the account. I request you to please refer to the email sent on Tuesday, November 8, 2022 at 9:20 AM (PST). I appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned $86.89 smartwatches and $173.25 robot vacuum cleaners via *** on October 6 and confirmed they arrived at Amazon ************* on October 12, but they have not refunded even though the policy is to refund within 7 days after arrival to the Amazon. So my money over $250 has not refunded over two weeks. The customer center said that the electronic product takes longer time to approve to be arrived and there's another 30 days policy which I never read and could find on the Amazon platform so asked me to call back if the refund is not approved by 9 a.m. on November 7. That means Amazon is holding my over $250 money for a month and it obviously affects to customer's life. The weird thing is the status of my refund is still showing my item is on the way back even though it was already arrived. So Amazon avoid to refund systemically. I think this is the tyranny of large corporation, Amazon, using the system, and I think BBB should step in to protect consumer rights. It is consumer rights that refunds should proceed as soon as they are received, and Amazon is avoiding them on the grounds of tricky system. This is not only one time issue so it surely happens to other customers too. I have prove of pictures so if you contact me via email, I will give them to you.
Business Response
Date: 10/26/2022
Hello Hada,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

https://www.amazon.com/gp/help/customer/display.html?nodeId=******

If you don't hear from our ************** by November 7, 2022, please write back so we can find out what happened.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/31/2022

Complaint: 18307491

I am rejecting this response because:
Customer's duty is returning the item. Whatever Amazon does after getting it(returning to the return center from the carrier), that is Amazon's business, which is not related to my job(even I cannot track any process after the item's arrived). So, there's no reason to hold my money for a month! This is unreasonable term for hold. Plus, one of the item is Amazon' halo. So I don't think it should take a month for returning to Amazon.
Other brand like ******* and Lenove, electronics company has a period for checking the condition up to 7 days, but this is maximum, usually takes 2~3days. It is understandable reason for hold and they notify customers what they are doing, like got the item, checking the item, done, refund issued.
However, Amazon didn't notify me anything even though my item arrived by *** tracking and nothing changed on my return process, still on the way to return. So, I really don't know what's going on and why it should take so long.

Therefore,
Issue my money back immediately and Amazon should amend the policy.

Sincerely,

*****************
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a white ceiling fan on 10/11 during this year's second "Prime Day" sale. Amazon.com was both the seller and shipper. I received the fan on 10/13 and noted the label on the box indicated "white fan." After receiving all items required to hang the fan and opening the fan box on 10/23, I saw the fan color was black.I contacted Amazon customer service online, by phone, and through multiple emails during the next 24 hours. Amazon's website shows a "Return or Replace Items" option, but Amazon refuses to replace this fan. They say my only "replacement option" is to return the black fan for a refund of the Prime Day sales price and buy another white fan at the current non-sales event price of $679, even though the new price is $85 more. They refuse to guarantee I could purchase a replacement fan at the original $594.30 price upon receipt of their mislabeled black fan.In my experience, every reputable retailer honors requests for the replacement of unused items in the original boxes unless the items are otherwise marked, e.g., "as is" or "all sales final."
Business Response
Date: 10/27/2022
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Unfortunately, as our customer service department mentioned, we are unable to issue a replacement in this case.

I would like to offer you a discount of $64.21 (10%) as a refund to your original payment method. If its acceptable, please let me know so that I can proceed further.

Otherwise, the only option is to return the item for a full refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a honey through Amazon in June. It is still showing as running late. I called customer service, but they said they cant do anything about it because its been longer than 120 days. They dont seem to understand that I never received the product I paid for. I spoke to a gentleman over chat, ***** over the phone and a supervisor name ******.
Business Response
Date: 10/27/2022
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a special case refund was issued on another order when you contacted recently via phone. You might have already received a refund email.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a multiple order return for Amazon all sent back according to their directions in 1 box dropped off @ *** Store on Sept. 9th. I had only gotten a partial refund so I called in to ask about the rest. I was told to wait 30 days and call back for status. I called after the 30 day period and was told to email in an incident report for each order number that was missing a refund. I did so and per email it should be addressed in 1-2 bus days (One of the emails said I should get a call within 6 hours). I still gave it a few weeks until finally I called and a representative was able to refund with 1 order number (2 items) but said I would have to resubmit another incident report for the other order number. I resubmitted as told and called in today asking for a supervisor and was told by a supervisor that I had to wait 60 days and that he would not allow me to speak to a manager and would disconnect the call. Even after trying to explain to him that I had spoken to 10 people over the course of this issue and no one (not even the emailed response) gave a 60 day timeline. I again asked about speaking to someone above him and he refused and never attempted to understand nor resolve anything on the basis of my call. I even added in there about a ten dollar credit one of the reps said would be on my account that I didn't receive for the inconvenience and he ignored it all. I was rightfully upset and encountered a rude unhelpful supervisor.My order #***-3297680-4156201 3 missing items: (2) Large & XL white with red mens tracksuits $54.99 (1) XL November's Chopin black with red Mens tracksuit $53.88 I expected a $177.59 refund as well as a $10 credit at least. If the **************************************************************************************************** her call? Why didn't he at least follow up with the incident report that had been submitted twice? Even trying to complain to the company internally was an issue.
Business Response
Date: 11/16/2022
Hello Stephenie,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us regarding the return on your Order ID: ******************* and have reviewed the issue in detail. We regret the aggravation you shared when you reached us on the issue.

The response you were provided was correct, we are not able to issue a refund as the item were never received or processed.

We need to receive the item and confirmed in processing before a refund can be issued. Please locate the items and use the labels for a return as per available options.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/24/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 2 issues that have not been addressed. The below order number is for reference we were advised after reporting to Amazon that this diffuser we purchased leaked all over our family air alone it's a table that's what our family came here from ***** it survived World War II I provided customer service with ********************** photos as they requested the customer service agent stated he would need to escalate this I never received a response I know that it had been refunded but they were going to review The amount for credit after seeing the stains on the table and my wife and I are truly devastated We don't have family air looms they lost a lot of veterans in terms at this table may seem like an ordinary item but thi know but this is not just an antique but it has sentimental value regardless regardless this should have never happened. The other issue is with another order we had issues with 2/3 party sellers basically they fraudulently were selling items at ridiculously low rate We didn't know what a 3rd party seller was after having 2 issues of not receiving items which I don't understand how Amazon can allow this on their platform $20 courtesy credit the supervisor that day told So long as it ships and sells by Amazon the $20 currency credit will apply what we had to return the item because it was defective when we received it received it we purchased a replacement however we didn't get the $20 courtesy credit reapplied for the next order and the next item we had purchased to replace the defective one was shipped in sold by Amazon but we'd never got the $20 courtesy credit. I reapplied part of the conversation by chat as well as the photos of the damage with the product Order date Oct 19, 2022 Order # ***-1000307-0229833
Business Response
Date: 10/27/2022
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Oil Diffuser and the order issues with third party seller.

I apologize for the inconvenience that you've experienced in this case.

Upon checking I see that the refund of $30.05 for Oil Diffuser has been issued to your gift card balance on Sunday, October 23, 2022. You can view your gift card balance and activity here:

https://www.amazon.com/gp/css/gc/balance/

I've issued a $20 promotional certificate to your Amazon.com account as promised previously, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

We'll make sure that this is not repeated.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 10/28/2022

Complaint: 18306774

I am rejecting this response because:
I can't see the promotional credit and why does it currently show my gift card balance ID $92 of $54 available I do not see what is on hold..

Yes Amazon refunded the item that I returned but is it understand that this is a family heirloom from 3 generations - My family SURVIVED the atrocities from WW|| & this is the ONLY, THE ONLY priceless table we have. It is not cheap to repair from the businesses that I contacted. Clearly as Amazon states they strive for customer satisfaction then please for a moment put yourself in my shoes and think of what and who went through the one of the darkest money's from history. I appreciate the courtesy credit. My refund is a given regardless as I initiated the return prior.
Amazon I ask you to please consider this amount insufficient. I'm not asking to pay the entire repair cost but meet me half way or help me find us both a satisfactory resolution.

Thank You,

***********************

Sincerely,

***********************
Business Response
Date: 11/01/2022
Hello *****,

I'm Pratap from Amazon.com.

I'm sorry to know about the issue regarding the diffuser that leaked all over the table. Unfortunately we will not be able to provide compensation for this. I'd suggest you to please contact the manufacturer of the product.

We have issued $20 previously for any inconvenience caused. I see that you account still has an active promotional credit $19.27. You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

Upon checking I see that your current Gift Card Balance is $23.73. These funds will be automatically applied to your next order.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 11/01/2022

Complaint: 18306774

I am REJECTING this response because:
Amazon,

The balance you refer to has nothing to so with this CURRENT SITUATION. YES you did provided me with what I am fully aware of - MY GIFT CARD BALANCES, What do you mean that's going to be applied? I PURCHASED and reloaded my balance. It's been applied because I returned an item and I reload my balance so that it's not something you can use to resolve this issue because you didn't apply that I return an item you refund that's it...

You fail to understand how much it's going to cost to get the table restored? This isn't aerial it's priceless I don't think you understand what my family went through in World War II being locked up and interned because they were thought to be spies this is the only thing that I have left! I cannot emphasize this enough! Repairs are above $400 I am NOT asking for that entire amount HOWEVER t you can do more than that period that's my gift balance on my account I don't know why you're trying to use it as something that you apply it you haven't applied to anything but courtesy credit that limits to Amazon only. Amazon needs to do better. This is unacceptable
We have been loyal customers for a decade plus so you refunded me for an item I return and you're telling me my gift card balance that still doesn't do anything for me you would need to refund the item regardless and the courtesy credit was for an issue a month ago so technically you haven't done anything at all to help build solve this situation I need $100
Credit NOT courtesy credit. Everything is difficult as far as getting in contact with the seller on your site this one was sold from I don't know who. You can at least reach out to them like Hey guys have done so in the past. However this was shipped by Amazon so there is responsibility there as well.

Looking forward to hearing for me soon.

Thank You,

***********************
************

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Sincerely,

***********************
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Speak with Chat, and they were not able to help, ***********, and she was not able to help she did not understand what i was talking about ( language barrier, since she from ***** ).Supervisor Sudhir ( supervor ) said he cannot help Amazon Basics RJ45 - ORDER # ***-3690388-7655410 ORDER # ***-4241449-***6609 ORDER # ***-4370688-6814613 ORDER # ***-9402205-9576264 These item are amazon basic product and are not able to be remove from my computer. It is permantly stuck! If i remove, it will break my computer, or computer socket.This seems to be a common issue with this product This item is stuck in computer, and cannot be removed,https://www.amazon.com/gp/product/B07ZTQXQ39/ref=ask_ql_qh_dp_hza?th=1
Business Response
Date: 10/27/2022
Hello,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding amazon basic products.

Upon checking, I see that the return window was expired. Unfortunately we will not able to send the replacement or issue the refund in this case.

Our returns policy state that the item can be returned within 30 days of delivery

Ive included below the link for the Amazon return policies

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Pratap
Customer Answer
Date: 10/27/2022

Complaint: 18306678

I am rejecting this response because:
I would like to speak to a *** rep and contact me back. this product is defective, as it ruin my computer ehternet port. this cannot be removed from the computer anymore without damage,.
I would like to get a wireless usb for each of the cable i purchase. this should resolve this issue, or have a usa person call me back at ************
I will have no choice but to report this item as a defective item with the consimer safely commission ( https://www.saferproducts.gov/ ).
acknowledge this email as my non accept of your response.

Sincerely,

*****************
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an Apple Watch Series 8. (Order #: 113-5994811-0857058) and the package didn't show up.I thought it would be an easy thing that Amazon would immediately reship another one to me.But it is not!1. I was asked to report the case to the police and had to wait until the case is closed/completed by the police.2. After spending quite some time with the police and the case finally got closed, Amazon refused to reship me another one but only refund me. (I bought it with a $50 promotion and it is gone)3. I was also treated badly by the customer service manager saying it is not ********************'s responsibility and I should be satisfied with the money I can get from the refund ( but the package is shipped by Amazon logistics, and I didn't get any shipping notification(bell/door knock/phone call) at all even though I added them in the delivery instruction.How dare I order some expensive stuff from Amazon again with so insecure delivery and awful customer service?
Business Response
Date: 10/26/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the bad experience you had with us regarding the missing order. This is definitely not what we expected to have happened. I've shared the feedback with our team to get this checked for necessary action to avoid it in future.

Upon checking on the order details, I can see a replacement order is created on your account. Replacement is arriving on Guaranteed delivery by: Thursday, October 27, 2022. You will be notified once this order is shipped.

If you still get any issues, Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com

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