Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,586 total complaints in the last 3 years.
21,721 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 5 items. The items were never delivered and the driver claimed they put the items in my hand when I never received them. Now Amazon is trying to say I symbols the items
Business Response
Date: 10/31/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I would request you to please help me with the order numbers so that I can help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/31/2022
113-6323129-3077000
Business Response
Date: 11/10/2022
Hello,
I'm sorry for the inconvenience caused by missing items.
However, the Incident Report you provided is incomplete.
Please correct name of items missing and resubmit the report.
Thank you for your understanding.
Regards,
Praveen M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have sent them this information numerous times and the situation still havent been handled.
Sincerely,

***************************
Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the month of August I made a purchase from Amazon totaling $129.46. Upon tracking the item the last status stated it had been delivered and left at my front door. When I reached my apartment there was no package to be found. I contacted Amazon whom informed the package was delivered and a photo was taken by the delivery staff. I asked Amazon to provide the photo so I can follow up with the management of my building for them to further investigate and run the camera which is directly above my apartment door. When I received the photo from Amazon it turned out the delivery staff delivered the package to the wrong apartment. I then contacted Amazon again and informed them, the call was further escalated to a supervisor whom informed that there was nothing they can do on their end being that this is a third party seller. At this time Amazon still has not issued me a refund, and continues to deny my claim holding me liable for items not received.
Business Response
Date: 10/31/2022
Hello Diahema,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I'd request you to contact us using your account email address with the order number for security reasons so that we can help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 11/02/2022
Email used to place order: *************************
order # 11280383410583439

above information was also sent via email
Business Response
Date: 11/05/2022
Hello Diahema,

Unfortunately for the shipment which says delivered, we are unable to take any action. I see that our concerned team asked for a police report when you contacted them in August.

Its too late to take any action.

We look forward to see you soon.

Regards,

Praveen M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/07/2022

Complaint: 18330825

I am rejecting this response because:
Amazon never requested a police report, that is a false statement. Also the package was delivered to the wrong apartment, a picture was received from carrier showing apartment package was left. Why would a police report suffice in this case? The package was not stolen, it was delivered wrongly by fault of delivery personnel. Amazon refused to follow up on this case and now is stating that it is too late to process a refund. If a refund cannot be issued back to my card which is original form of payment I would like a gift card with balance owed.

Sincerely,

Diahema Heron
Initial Complaint
Date:10/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Ipad from Amazon.com and recieved it on 10/18/2022. I very quickly realised it wasn't the correct one, so ordered the correct one and been trying to return this one ever since. They refuse to send me a label which would allow me to drop the Ipad off at **** Instead, they continue to insist *** will pick up the item the next day. We have tried this FOUR TIMES and *** has NEVER shown up to pick up the item, and they claim to have no knowledge of it. I'm well within the return timeframe, but Amazon has made it impossible to return the item. I spend THOUSANDS of dollars with Amazon every month as can be seen in my account history. I've never had this happen before.
Business Response
Date: 11/01/2022
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that several pickup attempts were made to pickup the item. However, they all were unsuccessful. As many as four labels were created along with several attempts with each of the label. I would request you to please let me know what exactly is the problem so that I can help you further.

If you can contact *** and agree for a certain time, I hope this would resolve the issue.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 11/01/2022

Complaint: 18330969

I am rejecting this response because: As stated MANY MANY times, *** NEVER attempted to pick up the item. Your customer support team also promised me a label so I could drop off the item, which never happened either.

Sincerely,

***********************************
Business Response
Date: 11/05/2022
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a full refund has already been issued for the order after the return was scanned. I hope your issue is already resolved.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 11/07/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. There is no resolution to what they have put me through. I will take my business elsewhere.
Sincerely,

***********************************
Initial Complaint
Date:10/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
in August 2022, I went to Physical Therapy and my therapist suggested purchasing a moisturized microwaved neck and back heated pad order #. 112-7887576-2696217 and in the middle of September, I purchased a USB C Hub Multiport Adapter order # ***-9285259-4625839 The heating pad was horrible and did not do me any good, so I requested to return it. I sent the item at the end of August and by September 6, and the Amazon warehouse received the item on September 6, 2022. I contacted Amazon millions of times and first, they asked me for 2-3 business days, then 10 business days, and then wait 30 days. The Amazon employees asked me to wait and after 30 days, they told me there was nothing they could do and they had to escalate the issue. After a few days, I got a response from the Business Unit team asking me to wait 30 days and no reply was possible. I contacted customer service and they escalated the issue and the same thing, after a couple of days I got an email asking me to wait 30 days knowing that the ****************************************************** September 6 when they received the item gone and nothing yet.The same thing is happening with the Type C multiple adaptors. I purchased it and it got delayed so I placed another order both were delivered on the same day so I returned the other one immediately.
Business Response
Date: 11/01/2022
Hello Ebrahim,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued a full refund for the order. You will see the refund in the original payment method in 5 business days. Once processed, you'll also be able to see the refund request here:

https://www.amazon.com/gp/css/summary/edit.html?orderID=112-7887576-2696217

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 11/01/2022

Complaint: 18330817

I am rejecting this response because:

Sincerely,

*****************************

First of all, you only refunded me for one order only, not for two
You refunded ORDER # 112-7887576-2696217 and did not refund ORDER # 113-9285259-4625839

Second,
I need compensation for the time I spent calling, texting, emailing and chatting with you to solve my problems since September 6, 2022. i have contacted you almost twice a week and spend hours trying to solve the issue you guys caused

Business Response
Date: 11/05/2022
Hello Ebrahim,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any misunderstanding regarding the other order.

I see that the order # ***-9285259-4625839 is a replacement order. You weren't charged for the order. Hence no refund is due.

Further, I understand you have contacted us several times regarding the order. I've issued a $15.00 Gift card to your account. While I understand this may not make up for the inconvenience this has caused, I hope you would consider this as a good will gesture.

You can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 11, 2022 I ordered a 2022 MacBook Air from Amazon.com for two day shipping. The item was delivered but I received AirPods Pros instead and called immediately. The Amazon delivery photo clearly shows a box that is not the size for the computer. The item was immediately returned to Amazon and they confirmed receipt of the ********* days ago. They refuse to refund my money ($1,151.28) for thirty days to process the return. They claimed it was an Apple policy. I spoke to Apple and they said Amazon sets their own policies. I am seeking immediate refund of my money, as I did not receive the correct item and the incorrect item has been returned.
Business Response
Date: 10/31/2022
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear that you have received an Apple Airpods set instead of a Macbook. I understand it was a terrible mixup.

I see that your return package was delivered already on October 19, 2022. However, it usually takes upto 30 days for investigation to complete. I would request you to please wait till November 14, 2022. You should receive a communication from the returns center. If you do not hear from them by that time, please let us know we will assist you accordingly.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 11/01/2022

Complaint: 18330722

I am rejecting this response because:
I should not be forced to wait 30 days to receive my refund because Amazon made an error sending me the wrong item. I have paid over one thousand dollars three weeks ago and do not have the item purchased or my money back. The wrong item is back in Amazons possession and I am being forced to wait for my refund while they investigate their own error. This is affecting my ability to purchase the item originally needed (amazon couldnt send the correct item for over five weeks and I needed the original item for work sooner) and my credit score as they take unnecessarily long to refund my money.

Sincerely,

*********************;
Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon promised a product to be delivered in 2 days, it has been 7 days. I ordered it for my business and i am missing out on hundreds a dollars a day being late. I have not received any information about the product being late. I called and all they keep saying is it is coming on Monday which is 10 days date. They refuse to take responsibility and only can offer 10 discount on there products, which is was less than losing HUNDREDS of dollars a day for your business!
Business Response
Date: 10/31/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your order when placed, showed an estimated delivery date of Sunday, October 23, 2022 - Wednesday, November 2, 2022 for both the packages.

This means the package could be delivered at any date between the time frame.

While I understand this wasn't expected as you are a prime member, this usually happens due to the availability of the item. However, this is always displayed at the checkout for customer to be aware before placing the order.

Your order is expected to be delivered on October 31, 2022. If you do not receive the order by then, please let us know, we will be happy to investigate.

In addition to free delivery, Prime members can still enjoy entertainment benefits, including unlimited streaming access to thousands of movies and TV shows on Prime Video; two million songs with Amazon Music; a free rotating selection of more than ***** books; magazines and comics with Prime Reading; free games and loot with Twitch Prime; and more.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mother purchased me a $200 Amazon.com gift card for my birthday a few years ago. I moved, and the gift card went missing. A few years later, I found that gift card. I went to scratch the gray strip off of the claim code and the last part of the strip was damaged so I cannot make out the last digit of the claim code. I spoke to Amazon customer service via chat and then spoke to escalation on the phone. I was given the email address [email protected]. I have emailed them 3 times now with pictures of the gift card and the info, and no one replies to my my emails. So today, 10/28 I chatted with Amazon and spoke to management again. The manager said she would email someone about it. Can someone please help me?
Customer Answer
Date: 11/01/2022
Can you please attach the following photo to my complaint this is what Amazon is asking for proof of. Thank you, *************************

Business Response
Date: 11/01/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I would request you to contact us using your account email address with the pictures of the card so that we can help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 11/01/2022
I have contacted Amazon customer service three times now. One time I spoke to a manager. Each time Im told I have to email there Amazon gift card escalation department at [email protected]. I have emailed that email address with pictures of the gift card. Over the last ten days or so I have emailed them four times and no one responds.
Please have Amazon contact me at ************************** or ************ and I will gladly get them a photo of the gift card.
or if the bbb has away of me emailing you a copy and you sending it?

Business Response
Date: 11/05/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

From the email address associated with the Amazon account, I would request you to please send the pictures of the card so that we can investigate further.

Which means, you have to login to your email account associated with the Amazon account and send an email to [email protected] attaching the pictures and mentioning the complaint number.

Once I receive the information, I will check and help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 11th or 12th of 2022, I purchased an iRobot vacuum from Amazon on sale for $399.00. The money was taken from my checking account of October 14th, 2022. The item was supposed to be delivered on October 16, 2022. When the item didn't arrive, and I hadn't heard anything from Amazon about why I contacted Amazon. I was told the item was "undeliverable" due to being damaged in transit. I was then told a replacement item would be shipped out that day. The replacement was supposed to arrive on the 21st of October and once again it didn't arrive, and again I was told it was undeliverable due to being damaged in shipping. After spending over an hour with Amazon customer service I was told they could not send another "replacement" because one had already been ordered. I could however begin a new order for the same item, but Amazon would not honor the sale price. My question, how can this item be available to me and anyone else, at the same time Amazon tells me they can't honor the sale they made to me? In addition, I was told I would receive a refund in full in 3-5 business days, yet once again I have not received a refund. I contacted Amazon for a third time today (October 28th) and was once again told I "Should receive a refund in 3-5 business days." How can Amazon keep my $399 for almost a month when they never sent out the item I ordered? Why is it Amazon doesn't have to send me the item I ordered at the price I paid if the item is available? Why is it the only time I can find out any information about this problem is when I jump through all of Amazon's hoops and spend hours of my time trying to get my money? Do I have to accept a refund when what I really want is the product at the sale price it was advertised at? These are my questions and my problem with Amazon.
Business Response
Date: 11/01/2022
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the robot isn't in stock with Amazon but with third party sellers. Unfortunately we are unable to price match with them. The sellers set their own price and we are not able to control them.

I see that a full refund was already issued for the order in this case.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 11/02/2022

Complaint: 18330353

I am rejecting this response because:

Sincerely,

*****************************

I don't understand how Amazon can state this is a "price match." I ordered an item from Amazon; Amazon took the money from my account and never provided the item. At the same time Amazon continues to have the exact same item for sale. Why/how can Amazon continue to have this item available but not honor sales they made to customers? I didn't purchase this item from anyone else, the item was purchased from Amazon. In addition, why is Amazon sending me emails stating they received my returned item so they can now process my refund, when I NEVER received anything? It appears Amazon is advertising products at a sale price with no intention of ever actually providing the item, then in order to receive the item purchased and paid for you're forced to purchase again at full price. I would like an explanation of how this is a legal or good business practice.
Initial Complaint
Date:10/28/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has locked me out of my account after restoring my account which had been hacked. It will not restore my account which has a $615 balance as it is unusual and as I can not answer the ordinary security questions. I have spent weeks and weeks trying to resolve this and tried to get to a higher level than the ACCOUNT CHANGE **** to address my problem.
Business Response
Date: 11/07/2022
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 11/07.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 11/10/2022

Complaint: 18330378

I am rejecting this response because: many, many times I have tried to reestablish my account using the ACCOUNT CHANGE TEAM: however my account is so unusual that I can not pass the Account Change Protocol. I have a remailing gift card balance in my account of approximately $615 and I have used my gift card balance to pay for all my purchases for many years. As such the Account Change verification questions do not apply to my account and I have never heard of the future item **************.
I do have some of my last purchase item numbers and a series of emails regarding my account original account restoration before I was locked out.
I want to either have my original account restored or be able to create a new account with my $615 gift card balance included!

Sincerely,

***********************
Customer Answer
Date: 12/01/2022
out of the blue AMAZON just restored my account. It might of been do to your great efforts!
Initial Complaint
Date:10/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got an email stating that I had some suspicious review activity and they removed all my reviews and wont let me leave anymore! I didnt do anything wrong. I didnt do anything suspicious. That doesnt even make sense to me. I was bored one day and reviewed like 10 of my previous purchases but thats the only thing I can think of. I would like them to reinstate my ability to leave reviews. I have spent thousands and thousands of dollars on Amazon and I think reviews are very important for transparency and integrity of the sellers. For instance I just got one item in the mail today that is extremely poor quality and I would like to leave that in a review so others can heed that info.
Business Response
Date: 11/08/2022
Hello Crystal,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I've reviewed the compliant and reached out the to the appropriate team regarding this issue.

I've received an update from that team stating we have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews, ratings, or votes.
-- The account was created for the primary purpose of writing reviews, ratings, or votes that violate our policies.
-- An unauthorized party may have accessed this account to write reviews, ratings, or votes.

To learn more about this policy, go to "Community Guidelines":
https://www.amazon.com/gp/help/customer/display.html?nodeId=*********

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our policies.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Pratap

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