Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,583 total complaints in the last 3 years.
21,695 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/29/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
they closes my account stating to many refunds i have made 4 refunds in 1 year they said they had a mailed me about it and they never did just froze my account and when talking to customer service they were rude and refused to help
Business Response
Date: 10/31/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the account closure.

I apologize for the inconvenience that you've experienced in this case.

However, as per the update from the team, its the final decision to close your account and we'll not be able to take any action on it from our end.

If there was any other alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/29/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has unnecessary closed my account They claimed they were correcting the issue but never did making me unable to access **************** books during end semester while I have exams and still tied to take money from my account for items that werent specified I HAVE NOT RECEIVED ANY OF THE ***** I PAYED FOR BEFORE THEY CLOSED MY ACCOUNT which I payed for out of my personal bank account they have nothing to do with whatever withdrawals Amazon has attempted recently. They have just been an unnecessary unexplained mess. I want the items I paid for before my account was closed no I was not refunded. I need my text books I payed for some Ive owned them for a long ti e already what they did was ridiculous. Specially when my account was not supposed to be deleted by them in the first place.
Business Response
Date: 11/10/2022
Hello,
We are currently working with your card issuer to resolve this dispute.Card issuers usually resolve chargeback disputes within 30 days, but sometimes it can take longer. If you need more information or wish to cancel any disputes, please contact your card issuer.
Sincerely,
********
Amazon.com
=========
Initial Complaint
Date:10/29/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Once again Amazon lied to me about the delivery date of the following orders:Order # ***-5610220-3173034 Order # ***-4082031-1263464 When both orders were placed, the "Order by (specific time) and receive your order on (specific date)", stated clearly that both order would be at my house on the 10/28. The tracking information for both orders show that the items were "Handed to the resident" on 10/28, which is an outright lie. The packages never arrived. Not only that, when I contact Amazon's ******************* all I got was "Oh, the carrier MISSCANNED the items and that the expected delivery date would be anywhere between 10/29 and 11/1". No other explanation and no recourse for me as the customer. What's more, this is not a "one off".This is the 3rd order out of the last 5 or 6 that Amazon lied about when packages would arrive, rendering their claim of specific delivery dates worthless and misleading. At the very least Amazon should remove their "Order by (specific time) and receive your order on (specific date)" promise/statement because they are incapable of living up to their claims.
Business Response
Date: 10/31/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon orders #***-5610220-3173034 and #***-4082031-1263464. To help you with this, I've issued a full refund to your original payment method for both the orders. We would request you to reorder the items and we will deliver them without any further issues.

Customer feedback like yours is very important in helping us continue to improve our website and services. We will continue working hard to ensure that you receive accurate service, and to minimize the chance of any issues like this occurring again for your future orders.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/31/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/29/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear, It has been about a month since my account was stolen and locked. My seller accont is also unable to log in and I owe Amazon $465.26. I transferred $480 to Amazon's designated bank account on October 17, 2022. After that, I got an email from Amazon, they claimed to have received the money, but my account was still locked. Please unlock my account as soon as possible, otherwise I am afraid that my account will not be able to log in again due to arrears. Please process my account as soon as possible, I need to log in to my account, thank you.My Amazon account is **********************
Business Response
Date: 10/31/2022
Hello!

At this time, I was unable to locate any seller accounts using the email addresses ****************** or ********************** For security reasons please know that I am not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account. Please ensure that all future contacts are sent from the email address used to register the seller account.

If the issue is still unresolved for your Seller account, they will need to send a new email from the email address used to register the seller account.
Customer Answer
Date: 10/31/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
Initial Complaint
Date:10/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The amount was $151 it was four items that they were supposed to deliver to my front door and I only received one it was Property 1 Description:Nike Men's Court Vision Low White/Electro ****** (DM1187 103) $87.26 Property 2 Description:Men's 8 24 ****** Mamba Baseball Jersey Hipster 90s Hip Hop Stitched Sports Fan Shirts Clothing Black/White $32.31 Property 3 Description:'47 Los ************** Bering Cuff Knit ****** and Gold Beanie $31.61 I was told that would receive my received my refund within 2 days then was told that I had to file a police report and then I would receive my refund when I filed the police report I was then told that I called too late call back within business hours and I'm not sure what the laws in ******* Washington but you cannot call and verify a police report over the phone and that's another obstacle that I'm pretty sure that none of us going to be able to resolve and this is just getting ridiculous I have clear delivery instructions and the picture shows that not only they didn't follow my delivery instructions on top of that that's not even my house I would like my money back
Business Response
Date: 10/31/2022
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

As per the order tracking update, the order shows delivered and we'll not be able to take any action on it from our end.

I would request you to submit incident and police report to the appropriate team for further investigation.

If there was any other alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/29/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 25, 2022 I placed an order with Amazon (ORDER # ***-4315627-2742662) in the amount of $349.63. I received the order in the mail. However, upon delivery the box was torn to bits (bad packaging). Rather than try to open it and find something broken, I decided to return the item. The return was to be picked up by *** at my home address, and amazon provided the return label. The next day Sept 21,2022, the item was picked up by *** and I was given a customer receipt. This paper had a tracking number provided. After sometime I checked on the status of my return, and there was no updates on tracking (1Z9758R37805825672). I contacted Amazon first, who stated they had not received the item. I then contacted *** who stated they did have the item and that I should give it a few days for the system to update,.One week later, there was still no update. I contacted *** again, who then stated since there was no further update, the package would be considered lost. With this information I contacted Amazon to inform them of the issue. Amazon stated the package did not show it was ever returned and to send my customer receipt as Proof of Return. I then emailed amazon the requested information but was told to contact *** again since the tracking number didnt show it was picked up.Another call to *** resulted in them stated they did in fact scan the item as return but the system wasnt updating on tracking. I asked for a form to verify this to amazon to which I was told amazon could simply call them for verification as they could not provide anything since I didnt purchase the label. I couldnt even fil a lost package form since Amazon is the purchaser of services. Further contact with Amazon ended in repeated requests for customer receipt which was previously given. I was going back and forth between both companies with no solution. I would like my purchase refunded and for amazon to actually investigate the issue instead of forcing me to manage this problem.
Business Response
Date: 10/31/2022
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order return refund.

I apologize for the inconvenience that you've experienced in this case.

As per the update from the order return tracking, there was no return picked up and we'll not be able to take any action on it from our end.

Refund will be processed automatically only when the return tracking is updated as delivered.

If there was any other alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/29/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I WILL NEVERRRRRRRRR EVER EVER EVER ORDER ANOTHER DIGITAL ***** FEOM ANAZON EVER AGAIN! I'll stick with the hard copy!!!!!!!!!!!!!!ITS A SCAM! WHEN YOU PURCHASE A ***** FROM AMAZON YOU ARE NOT ACTUALLY "BUYING" THE ****** YOU ARE JUST RENTING IT UNTIL SUCH A TIME THAT THEY FEEL THEY SHOULD TAKE IT AWAY! 6 *****S THAT I PURCHASED OVER THE ***** ARE JUST GONE NOW BECAUSE THEY FELT LIKE REMOVING THEM! OH AND I ALSO CAN'T GET A REFUND BECAUSE THEY WERE PURCHASED ***** AGO! THEY NEGLECT TO TELL YOU THAT WHEN YOU "BUY" THE ****** I WOULD HAVE RENTED THEM FROM THE ***** STORE HAD I KNOWN THAT!!!!!!!!! APPARENTLY THE ONLY WAY TO "KEEP IT FROM HAPPENING IS TO " DOWNLOAD THE ***** AND PUT IT ON A DISC, ORRRRRRRRR GET AN EXTERNAL HARD DRIVE TO PUT ALL YOUR DIGITAL *****S ON! WELL ALL I CAN SAY IS IM GOING BACK TO DVDS! I'm also canceling my Amazon and I'll just go back to buying things at stores because at least then I ACTUALLY GET TO KEEP WHAT I PAID FOR!!!!!!! IM NOT OK WITH PEOPLE STEALING FROM ME AND THATS EXACTLY WHAT AMAZON HAS DONE! I'M MAD AS H*** RIGHT NOW!!!!!!!!!! ANYONE WHO KNOWS ME AT ALL KNOWS HOW I FEEL ATTATCHED TO MY ***** COLLECTION! WELL AMAZON JUST STOLE *****S FROM ME! WHEN I CALLED TO TRY AND GET HELP WITH THE ISSUE I WAS THEN LIED TO AND TOLD THAT A REFUND WAS ISSUED (WHICH IT WASN'T) AND THEN THEY CHARGED ME AGAIN FOR THE SAME ****** SO THEN THEY STOLE FROM ME AGAIN! I CALLED BACK AND GOT YET ANOTHER PERSON WHO THEN CONFIRMED THAT THE PREVIOUS PERSON LIED TO ME AND THEN WHEN I WAS TEYING TO GET THINGS RESOLVED SHE HUNG UP ON ME! I OWN A BUSINESS! THAT IS ABSOLUTELY NOT HOW YOU TREAT CUSTOMERS! SO NOW THAT I'M OUT HUNDREDS OF DOLLARS WORTH OF *****S AND I'VE JUST HAD THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE! I WANT RESULTS!
Business Response
Date: 11/10/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm very sorry for the negative encounter you had with our **************************** It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.

I've forwarded your message along to the appropriate supervisory department for their consideration.

As a gesture of goodwill, I'd like to offer you a $50 Amazon.com Gift Card to your account. It will apply to your next order, and you can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

In order to receive this Gift Card, we ask that you please send us a confirmation via email.

As soon as you reply to this email with your confirmation, we will apply a Gift Card to your Amazon account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon disabled my ability to write reviews for the products I ordered without valid reason. I tried contacted them on 4 accounts (3x via email and 1 time via chat on their website) and all times I either got no response or the representatives were unable to help with the matter. I didn't go against the community guidelines with the reviews I have written so I would like my ability to write reviews on Amazon to be reinstated
Business Response
Date: 11/09/2022
Hello ******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I've reviewed your complaint and understand your concern relating to not able to post reviews.

We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews, ratings, or votes.
-- The account was created for the primary purpose of writing reviews, ratings, or votes that violate our policies.
-- An unauthorized party may have accessed this account to write reviews, ratings, or votes.

To learn more about this policy, go to "Community Guidelines":
https://www.amazon.com/gp/help/customer/display.html?nodeId=*********

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our policies.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 11/11/2022

Complaint: 18331257

I am rejecting this response because: The business has not provided any proof that I have violated any community guidelines for writing reviews. It us my reason to believe that I was falsely flagged by a computer system due to he fact that I leave reviews for all products that I recieve from Amazon after I have had my experience with the products which is not a violation.

Sincerely,

***********************
Business Response
Date: 11/20/2022
Hello ******,

We have provided complete and correct information pertaining to this issue.

We'll not be able to take any further action on these matters, and any inquiries on this matter won't receive a response.

Regards,
Pratap
Customer Answer
Date: 11/21/2022

Complaint: 18331257

I am rejecting this response because: Amazon failed to provide proof of the violation that ultimately lead to Amazon's automated system to trigger or flag my account. Amazon has failed to be thorough and use their better judgement in addition to not providing proof which can indicate prejudice.
Initial Complaint
Date:10/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered product October 13 and was returned on October 17 the item I ordered was 34 inch wig human hair wig I received a 26 inch synthetic wig the app shows my item was received should receive refund 7 days I called about refund today guy said I have to wait 60 days and he didnt care about what I had going on and nothing nobody can do tht is rude and very inappropriate to be talking to customer like dat I would like my money back asap per the app says 30 days
Business Response
Date: 10/31/2022
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

While I understand your disappointment, I would like to confirm that the waiting time till December 11, 2022 is correct. You will receive communication from our returns department within this time on the status of the return.

Unfortunately there is nothing we can do in this case.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/31/2022

Complaint: 18331205

I am rejecting this response because:

Sincerely,

*****************************
Per the Amazon tracking said they have 7 days shows nothing about 70 days on this website regarding my tracking info
Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 5 items. The items were never delivered and the driver claimed they put the items in my hand when I never received them. Now Amazon is trying to say I symbols the items
Business Response
Date: 10/31/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I would request you to please help me with the order numbers so that I can help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/31/2022
113-6323129-3077000
Business Response
Date: 11/10/2022
Hello,
I'm sorry for the inconvenience caused by missing items.
However, the Incident Report you provided is incomplete.
Please correct name of items missing and resubmit the report.
Thank you for your understanding.
Regards,
Praveen M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have sent them this information numerous times and the situation still havent been handled.
Sincerely,

***************************

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