Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,610 total complaints in the last 3 years.
21,745 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a new phone. Within a couple weeks the phone turned off and could not get turned back on. Reached out to amazon, the only return option was for then to schedule a *** pick up. I complied. I returned the item sept 30 via ***. The item was received on 10/4. On 10/6 got email stating wrong item was returned. I responded and informed I sent the correct item. On 10/8 I received another email stating to disregard the 10/6 email, that the item was received and refund being processed. To wait 4-6 business days for it to credit my account. 6th day came and went. Reached out again, was told to give **** days. I asked specifically that the imrefund was being issued and that it would be in my account by 10/28. They confirmed. Not in account on this date. Reached out again and was told to wait for email, but that the item has been received Emails now say the item needs to be scanned in, and then to fill out a form for refund issue. Was then told to wait til november 30. Reached out again had them call. **** spoke with reverted back to the 10/6 email and told me to disregard the 10/8 email, at the same time denying that specific email, then confirming it was a real email. But that they could not do anything in regards to the refund until I returned item. I did return item. Everyone spoken to after 10/8 confirmed item returned and refund was being issued. Now it's like none of that happened or mattered. **** spoke to claim she had mo trace of the 10/8 email but that it could have came from the returns department. But there was nothing she could do
Business Response
Date: 11/22/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us on your return and have looked into the matter in detail.

On review, a full refund was issued on your Order ID: ******************* on Sunday, October 30, 2022 to your **** card originally charged to the order. You should see the refund in 3-5 days of issue.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/28/2022
the accept the response as i did get a refund. Does not account for the massive inconvinence just to get it. Not to mention the confusion and headache and the runaround. I am appreciative of the refund, but a still very unhappy with the overall issue. Thanks again
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon locked me out of my account due to payment verification I tried placing a larger order with medical supplies for my mother who is in an assisted living facility. **************** said it was because I have not used the account in a while (within the past 3 months) and this was for my own protection. The Representative also suggested I make smaller purchases (break it up into several purchases instead of placing one big order). This is absurd. First, they lock me out of my own account because I haven't shopped for a while and then they advise me on how to shop? Next, they I received message asking me to upload by bank statement or credit card statement for the method of purchase I'm using on Amazon. I am to make visible the last four digits of my account on the statement but my name and billing address must be visible. I was also instructed to upload a photo of the credit card I was using for the purchase but have only the last four digits of the card visible. When I asked my bank about this ***** of America) the immediately put a fraud alert on my account and strongly advised me to change my account number and bank card. They told me ********************** and any other merchant in that line of work would never ask for such things and this was a scam. But the emails from Amazon appear to be legitimate and I receive the same information every time I contact their customer service. But it does seem very fishy. This just doesn't seem right.
Business Response
Date: 11/10/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2022-11-10 confirming account reinstatement.

Sincerely,
********
Amazon.com
==========
Initial Complaint
Date:10/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear respected members: Merchant Token Number: A3UNC757AHPC1C Registered Email: ******************** I received notification on July 7, 2022, that my account got deactivated due to violating Amazons Seller Policies and Seller Code of Conduct.I have not done any fraudulent activity on the account and always did fair business practices. I did many submissions and explained everything with supporting documents. Please note, I dont want FBM activated, I just wanted to activate FBA as my future whole business consists of FBA Private label.I am a small business owner and all my earnings are withheld by Amazon. I am unable to do any further business My total balance stuck in the account $43,381.91 Please find below EXPLANATION and PLAN OF ACTION below: I request you please review the whole Explanation and Plan of action. I have also attached all supporting documents including: 1.LG Supply ********************************* ************* 2.Plan of Action 3.LLC Original Document 4.FBA Supplier Invoices 5.LG Supplies Order Numbers and Tracking ********* Proof of Deliveries ******* 7.LG Supply Contract - Virtual Assistant Please allow me to do FBA Private label and release my funds. Thanks & Regards!LG SUPPLY LCC "************************"
Business Response
Date: 11/10/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct and Drop-shipping policies.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on July 7, 2022. We notified the seller of this decision by email on that day.

The seller can write to us at [email protected] to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com Seller Performance
Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My name is *********************** and on October 25th my order, 113-3521787-3555447 arrived at the incorrect unit. After looking at the picture, I noticed that it was delivered to another complex that had the unit 3D. I have a welcome mat at my door. The one in the picture of delivery does not. I reached out to Amazon the next day and three agents told me something different. The first email told me to wait until the following day at 8pm to reach back out if I have not received my items, which I did. Then, I was told to wait three days for an investigation. I do not see where it states to wait three days on Amazons policy. All agents seemed to have not been trained the same and I reached back out to them but no response. My package was delivered to the wrong place and the people who received it never returned it to me.At this point, its frustrating to have a company as big as Amazon but continuously have packages go MISSING. Most of my packages are now placed at other peoples home. I just want my money back or I will have to go to my bank since Amazon wants to put the blame On customers. Thank you,***********************
Business Response
Date: 11/02/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the delivery issue you have shared with us on the Order ID: ******************* and have looked into the matter in detail. We regret the inconvenience caused.

We have reviewed the matter and a refund has been issued on the order on Monday, October 31, 2022 to your **** original payment method.

We appreciate your feedback on deliveries and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Two packages ordered from Amazon were set to be delivered with nearly 200$ worth of baby items I needed for my baby who is due soon. On the day of delivery, it had not arrived- I waited until the next day- since I had another a few packages due to deliver with the same carrier as the previous packages. The 2 that I was still expecting did not come with the others. So obviously- Im missing out on a big majority of items I needed. I put in a request for a refund- so I can pick other items instead since I wasnt sure about some of them to begin with. I was rejected a refund or even a replacement because I had returned/refunded items in the past that were also missing- as if thats my fault. I am 9 MONTHS pregnant,, and told to go to the police department and start a whole case. I have been IN AND OUT OF THE HOSPITAL HAVING COMPLICATIONS WITH MY PREGNANCY and expected so do that- with what time or energy! No one even asked my situation and immediately just denied me of my money back that was given to me by family to get stuff for my child. I am EXTREMELY UPSET AND DISAPPOINTED AS WELL AS DISSATISFIED WITH HOW THIS WAS HANDLED Order number:112-4946467-9669807 Items:- 8 pack large burp cloths -Meckior Toddler baby boy high top sneakers Order number:112-1331192-7255411 Shipment 1 Items:- Baby Colic Tummy Band (Panda)- Elephant Warmies -Funbliss mirror -Amazon basic care saline -HOUCAE stroller fan -**** Moisture Eucalyptus and African water lint chest rub Shipment 2 Items:-Little Me Brown **** slippers 0-6 months
Business Response
Date: 10/30/2022
Hello Jazzmene,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed the complaint as well as the delivery issues you reported in detail. I share your concern and can relate to your situation. We regret the aggravation when you contacted us to report the issue.

We have issued a full refund for the missing items considering your situation, we wish you the very best and hope you have a uneventful recovery. We will be reviewing the deliveries carefully considering your feedback.

You should see the refunds within 3-5 days of issue, but it should be sooner.

I wish you the very best and hope this helps resolve the issue. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/31/2022

Complaint: 18329335

I apologize, I am rejecting this response only because of a mistake I made on my behalf :
I apologize for having to write again. I received some of my refund but did not receive a full refund for order #***-1331192-7255411

I did not make sure to double check and make sure all items were listed correctly from order number (***-1331192-7255411). I was refunded for the items listed below but not the rest of the items in the same order number group

Please let me know if this can be corrected
Refunded Items:
-8 pack large burp cloths
-Meckior Toddler baby boy high top sneakers Baby Colic Tummy Band (Panda)
-Elephant Warmies
-Funbliss mirror
-Amazon basic care saline
-HOUCAE stroller fan -**** Moisture Eucalyptus and African water lint chest rub
-Little Me Brown **** slippers 0-6 months

Items missing for due refund are
-Burts Bees Baby Sweatshirt
-YIVEKO nail kit baby
-Puma Baby 6 pack infant sock
-**** Moisture Baby Wash
-VTech DM111 Baby monitor
-I love you like no otter book
-Gerber Baby 5 pack black onesies
-Mommys Bliss Gripe Water

Sincerely,

***************************
Business Response
Date: 11/10/2022
Hello Jazzmene,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for writing about the rest of the items you were missing, I have reviewed the matter and see a refund has been issued on the items you shared.

You should see the refunds on your order details page and the refund should reflect in the next 3-5 business days.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 3-pack of ****** *********** says it was delivered to my home Tuesday October 25, 2022. I asked for a replacement or a refund and they refuse without reason or explanation. Drivers usually take pictures of the delivered package but ** told no picture was taken for this delivery.
Business Response
Date: 10/31/2022
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the ****** razors.

I apologize for the inconvenience that you've experienced in this case.

I've issued a refund of $5.40 to your original payment method. Since the order was paid for by gift card, refund amount will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made purchase for Order Number ORDER # ***-0807720-1046628 for a Columbia Men's Penns Creek II Parka, Collegiate Navy, Large. The item is marked on the Amazon site as delivered on October 26th 2022. The problem is that it was not. I contacted on the app, they said wait 24 hours so I did. Then I contacted again. I was passed around several times only for them to tell me that I have to make a police report and go through all of that again. One issue is that I have cameras and this simply did not arrive, it wasn't stolen. I can't make a false police report saying a crime happened when it was simply that Amazon messed up. I explained that to the agent on the phone and he said there was nothing he could do. I told him I would make a complaint but it would be on the BBB and not with the police because I can't do that. I would rather just get a gift card or credit because this was clearly the fault of Amazon. Attaching invoice for order and email I got from the phone representative.
Business Response
Date: 11/01/2022
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from order #***-0807720-1046628. We will not be able to issue a refund or replacement at this time.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Lost items are inconvenient for you and costly for Amazon.

While we expect the occasional problem with an order, we can't continue to issue refunds or replacements to you at this rate.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:
- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:
- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.

Were unable to accept Police Reports that are in pending or any other incomplete status.
The Police Report must be filed before 45 DAYS AFTER THE DELIVERY DATE and provided in English or Spanish to be considered for review.
Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/02/2022

Complaint: 18328992

I am rejecting this response because:
order #***-0807720-1046628
Your lack of proper customer service protocol and improper use of police resources is appalling. I spoke with the local officers today and they gave me a report number, however they are absolutely NOT happy that you have conducted business in this manner and did state that a report for a matter such as this is not legal. The report number is 22-42977. I demand you issue a refund onto my Amazon account immediately and I will be making further complaints.
Sincerely,

***********************************
Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An Amazon driver ignored our instructions on their website to leave packages at the front door. The driver also ignored in plain sight No Trespassing signs and entered into our private personal space. Walked into our home, uninvited going against our instructions, signs, and permissions given. My family was put in risk and the driver put himself at risk too as ************ is a Stand Your Ground state. Contacting Amazon has been a nightmare from being unable to reach an actual person to the absolute horrible customer service that we have experienced as if Amazon wanted to show us how much they hate their customers. The ** system is set up to make it as hard as possible to speak to someone so you give up. We are not giving up.They trespassed into our home. We asked for their legal department and were given a non-functioning email address. They have done absolutely nothing at all to help us move past this invasion into our home. They have continually over days shown us that they do not care and believe they are above the law.
Business Response
Date: 11/01/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Im sorry to hear about your poor delivery experience, and I appreciate you making us aware of it. Our Executive Customer Relations Team is working with you on the issue.

We expect our delivery partners to conduct themselves in a professional manner, and we handle this type of situation seriously. A specialist is engaged with investigating this matter further and they will take appropriate actions.

We take any allegation of this type very seriously and are investigating this matter as a priority. We request you to share further information to support with that investigation (including any CCTV footage) with our specialist team. You can send any images by replying to their email and attaching them in jpg, mov, or png format or providing a link to the footage.

We will not be able to share our findings or the outcome of our internal investigation due to Amazon's policies and laws on personal safety and employee privacy. That being said, please know we take these matters very seriously and this is addressed swiftly, objectively, internally, and appropriately.

If you have any further questions of a legal nature, they do not have an email currently available for you to reach on. You may contact our legal department directly at:

Amazon.com
Legal Dept.
P.O. Box 81226
*******, ** **********
Fax: ************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/01/2022

Complaint: 18328972

I am rejecting this response because:
It is just a form letter that they send out. Means nothing and does nothing for what is going on and now the harassment happening from Amazon with the phone calls who won't say why they are calling or who they are calling. I just want a resolution and they are making it difficult. It shouldn't be this hard for a corporation to resolve a situation when one of their workers broke the law. This is a multi-million dollar lawsuit at this point with the obstruction and run around trying to prevent us from feeling safe. They are harboring a criminal who invaded our personal space and put my family and themselves in danger. It has been impossible to get a straight answer from them. It could have been solved day 1. They have shown me how little they care about their customers. Usually companies do something to make their customers feel valued. Amazon is too big to care and if they are too big to care then they should not exist as a corporation as that is not how retail works. Looking to speak with someone that will help with this so we can get to a mutual place of satisfaction. A law was broken. How are we making me out to be the bad guy here?? I'm just trying to keep my family safe.
Months ago I contacted Amazon and asked them to leave all packages at the front door and they said it would never happen again. It happened again and even worse as this time they truly came into our private personal space even with being instructed in the delivery details to leave the package at the front door. Confused as to why I'm not being helped with this.

Sincerely,

*********************************
Initial Complaint
Date:10/28/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the vac master professional wet/dry vacuum on September 4, 2022. It was supposed to be delivered by the 6th as I had Prime at that time. It was not. I contacted them via chat on the 6th in the evening and they said it would now be there the 7th by 9pm and if not to contact them. It still did not come so I contacted them again and asked for another one to be sent and if the first one came I was instructed to send it back. That second one also did not arrive. I contacted them again and asked for a refund this time, which they said would be 5-7 days. They also said if it did end up coming I could keep it free of charge (still havent received anything as of 10/28). I noticed when I paid my credit card bill that the refund still hadnt been given, but I figured it hadnt been long enough. I logged in today, 10/28, and noticed still no refund after several weeks so I contacted Amazon again! Today I spoke to 2 employees and 2 supervisors who told me they cannot do anything for me because it is over 30 days and after the return period! What? I never received anything and was supposed to get a refund, but didnt! *****, the first supervisor told me that it said it was delivered on the 6th. Funny, my Amazon account still has this item listed as running late and I have a picture. Also, *****, tried to tell me that I only contacted them only once and that I should have reached out to them if it didnt arrive. Ummm, I did multiple times! Shouldnt they have a record of when customers contact them!? Well anyway I went back through my chats and found them all, copied and pasted them to him. Then he mysteriously had technical issues and I got connected with ******, another supervisor who also couldnt do anything. For a multi million/billion dollar company this is ridiculous!! This is their mistake and Im not going to be out $100 something because of their issues!!
Business Response
Date: 10/30/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared and reviewed the complaint in detail. I see you refer to the delivery on the Vacmaster Professional on the Order ID: *******************.

We have requested a full refund on this shipment on Sunday, October 30, 2022 to your original payment method. You should see the refund within 3-5 days of issue.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,

Raman
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/31/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:10/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I refused delivery of a package I had purchased from amazon.com. The next day the package was delivered to a neighbors house. I spoke to the neighbor who said they returned the package. I've filled claims with the seller as well as amazon and both are denied. I then filed a claim with ***** who requested specific information that only the seller can provide. The seller refused to provide any information whatsoever. I've been working with amazon to try to find a resolution under their a to z claims which is denied. ***** won't honor the claim without proper documentation that they won't provide. Additionally, I've been lied to numerous times by agents telling me that I would surely receive my refund but that never happens.
Business Response
Date: 11/01/2022
Hello,

We have reviewed the claim filed on order 113-9766280-9883469 and have decided to uphold our previous decision as we have a proof of delivery that item was delivered to buyer's address. Buyer has been notified about the same.

Thanking you,

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