Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,986 total complaints in the last 3 years.
21,686 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/01/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Vendor for Amazon SAKBOS sent me a 20$ gift card after a recent purchase I scanned the code To my surprise I won $40 I follow their instructions to Submit A five star review view and posted a picture and send them a copy of the email I got a return email that you will see listed asking for my PayPal information which I thought was strange I reported that Amazon they confirmed that there sellers are not allowed to ask for customer Personal Information.. As a result Im Filling this Complaint
Business Response
Date: 11/04/2022
Hello,

I'm sorry to hear about this experience.

I've forwarded the details you sent us to our Investigations team. We investigate each report received and take appropriate action. However, we won't be able to release the outcome of the investigation.

To report violation of our seller rules and ensure that our investigation team has all the necessary information, we ask that you select the 'Report questionable activity' link in the email from the seller. We investigate each report and take any necessary appropriate action. However, we won't be able to release the outcome of the investigation.

We hope to see you again soon.
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just want to cancel a damned subscription I didnt order and you cant ! You cant call ! You cant speak to anyone ! I have been trying to do this for 2 hours plus ! Im so ****** right now I could scream This is ******** ! How do they get away with this ? I cant cancel my card I cant call ! I cant cancel my subscription ! Died anyone care anymore ? Good lord !
Business Response
Date: 11/02/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the subscription on your account.

I would request you to help us with the exact name of the subscription to assist you further.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/31/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At the end of September I received an email from Amazon inviting me to join a program they have called Amazon Vine. It is Christmas come early. I am on Social Security Disability as well as living in Govt. Subsidized Housing. I am 63 & disabled for the last 20 years. In this program I choose items from a catalog of about 40K items at https://www.amazon.com/vine/vine-items?queue=encore . I write a review and in return I get to keep the items. I checked with a friend who is a CPA and he said the worst case is that I will have to pay income tax on a small portion of what I receive. So, I started ordering items and writing reviews. I live in a small 550 Sq. Ft. Apartment and dont need much so I started ordering items for neighbors here who are in the same situation. After a week & 1/2 I was talking with a neighbor who told me that I will lose my subsidized housing as well as a month or two of my Social Security Disability. At that point I stopped ordering and wrote to Amazon on Oct. 7th. asking for help to return the items I still have as the closest *** Store is in ******** over 25 miles away and my disability moving items as well as a small car. I received an email back asking for a list of the items. I replied with a list of 8 out of the approx. 70 as the wanted Date, ASIN # & a Description. I only sent the list for 1 day as my disability makes it quite hard to type. I asked if that was what they needed and if it is I will put the rest of the list together ASAP. I received a reply that they have deleted the items & related cost from my account and I can do whatever I want with the items. I replied back with the complete list and they NEVER REPLIED. I have sent at least 8 emails and have spent almost 3 hours on the phone with them since Oct. 19th. I have not received any call back or email replies. It is my mistake as I didnt realize that this would happen. Since then I have read all of the FINE PRINT and it does state that I cant return items and I am not to give
Business Response
Date: 11/15/2022
Hello ******************,
.
I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The following is the message from our team "we've cancelled all of the Voices requests without reviews and they can reference the Vine tax information section in the Account page to note the changes to their estimated yearned amount. They can continue to request items with low or zero estimated tax value to keep enjoying the benefits of being a Vine member.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/16/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank You,

Sincerely,

*******************************
Initial Complaint
Date:10/31/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 5, 2022 I purchased a camera lens from Amazon with a protection warranty which I paid for with an Affirm loan.. *********** accepted the order, but was unable to fulfill the agreement. They cancelled the sale, but not the financing. After several attempts (calling Amazon ***************** I was able to cancel the first lens, but not the (Asurion) protection plan. I ordered the lens again from another Amazon company with another protection, but cancelled and returned the order because I was being charged for two lense and several protection plans. and could not resolve the issue. The only thing I could do is return everything I purchased and cancel all billing. I was able to get refunded for the only (2) physical items received, but I am still charged $75.20 by Affirm. I am directed to Amazon by Affirm to find what I am paying for, but it does not tell me; most likely protection plan for items returned and cancelled, but I don't know.
Business Response
Date: 11/02/2022
Hello *******************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the payment and refund issues with the camera lens order.

I've checked and see that both lens order and ASURION order were refunded from our end.

I would request you to contact your bank or card issuer for further details in this case as the refund is cleared from our end.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/02/2022

Complaint: 18340529

I am rejecting this response because:There were several attempts to cancel more than one ******* warranty for the same items. As of today all if them have not been cancelled and I am still being required to make payments. I have also contacted Affirm lending and filed a complaint with BBB.

Sincerely,

*******************
Initial Complaint
Date:10/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the Chat function the representative ****** promised me a refund for my **** men's grooming clippers. I have been promised this has been escalated to a specialist team without any correspondence. Just would like Amazon to make good on their promise. Thanks
Business Response
Date: 11/13/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Ive reviewed your account, as well as our previous correspondence with you. I'm very sorry about the misunderstanding and incorrect information you received. The previous correspondence does not correctly reflect our current procedures at this time.

On this occasion we can't accept this return because more than 30 days have passed since you received it.

Our 30-day returns guarantee states that, if for any reason you're unhappy with your purchase, you can return it for a refund if it's unopened, in its original condition, and is received back within 30 days of the date you received it.

Please see the following Help page for additional information about returns and refunds:

https://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=******

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/13/2022

Complaint: 18340593

I am rejecting this response because: If I was promised something I expect that to be adhered to. I will accept an amazon gift card as well.

Sincerely,

***********************
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has closed my account falsely for too many returns. perhaps if they did not ship broken items or allow vendors to mark as they shipped something that they didnt they would not have issues.
Business Response
Date: 11/02/2022
Hello Mr. ***,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with your account.

Up on checking, I see that our account specialist team has emailed on November 1, 2022 stating the following "After further consideration, we have decided to reinstate your Amazon.com account."

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/02/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************
Initial Complaint
Date:10/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter ordered this dress from Amazon and it never came but they said they sent it. They said they have proof but my neighbor looked on her camera and stated a ***** truck never came. They told me the return will happen in 3-5 days multiple times, then they said ***** sent to wrong address as well! So this whole month I been waiting on refund. Once I told them I was recording the conversation they switch and said they dont know when I will receive my money cuz the order was through a third party through Amazon. Even though another agent said a week a two over two weeks ago. I just want my money
Business Response
Date: 11/03/2022
Hello,

We have reviewed the claim raised on order 111-7914858-0051404 and have proceeded with refund. Buyer has been notified about the same.

Thanking you,
Initial Complaint
Date:10/31/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered several Items however none had been delivered so a while later I talked to an associate asking for my money back. They said funs would be credited to my original payment source in 3-5 business days, however that time has passed and no funds have been established.
Business Response
Date: 11/02/2022
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund promised on Order ID: *******************.

I would like to inform you that we do not take any action on the old orders.

However, as it was promised by the previous representative, I've made an exception and initiated a refund for the order to the original payment method used.

Hope this helped.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This business has told me 3 times that I would get back $33.30 and have yet to receive it. Thanks for your time.

Sincerely,

*****************************
Initial Complaint
Date:10/31/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Order# ***-2052557-5242632. Placed the order on Oct 29 to use **** point to cover $20 of the order and the rest of $10.18 should be charged on the credit card. On Oct 31, The chatter from Amazon (Name is Agilandeewari) mistakenly charged my entire order to my credit card instead. I spent over 180 minutes on 2 chatters and two customer ******************** to fix this issue caused by their colleague with her name mentioned above but still have not been resolved successfully. This is unacceptable customer service. Attached is the proof I used **** point for this order from my credit card company when I placed the order. Also, attached the screen of the chat that the lady mistakenly changed my method of payment to use my credit card for the entire order. Worse thing is that the amazon system can not see how I split the payment initially on Oct 29 but only see the mistake their colleague made on the system and wasted so much of my time to explain. At the end, they still can not fix the problem as of this point after wasting almost 2 hours on phone and they just kept tell me sorry. Issue still didn't get resolved. This is so frustrated with how amazon dealing customer service. No way to compliant except using this BBB website. Hope BBB can help to escalate this to Amazon. Thanks.
Business Response
Date: 11/02/2022
Hello *********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the payment points charged for the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

As per the order, there are no points applied on it and we'll not be able to take any action on the order payment as it is confirmed already.

However, I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/02/2022

Complaint: 18340242

I am rejecting this response because 2 hours has been spent with multiple untrained customer representatives from **********************. Error was not caused by me but created by the person identified in the complaint. There are at least two representatives who can not understand English or understand the root cause. Even this resolution is not stating what was my original intent split payments with points. My intent is to use points. It doesnt matter if Amazon didnt charge me for the points or not. Apologies is not sufficient as time has spent with lot of aggravation for hours and I got many apologies from those untrained personnels. It doesnt revert the damage has been made. I am asking for $100 compensation to pay for these incompetent representatives including this person who responded to BBB.

Sincerely,

*********************
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, we are ******* merchant token A1VHFVDTSDHVOR. The Brand Uppercut Delux is using black hat tactics to shut down our listings SKU: B073VMQCCN SKU: B00OQNG8LW SKU: B005IC3C1O and prevent us from giving amazon customers the lowest price. This is the third time this has happened and every time amazon has sided with us and opened up the listing. To show that this product is authentic I have included the full supply chain documents and a performance notification opening the brand when they did this in the past. Please look into this situation so we can offer the amazon customer the lowest price.
Business Response
Date: 11/03/2022
Hello,

We have reviewed this sellers account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 03-Nov-2022.

Sincerely,

Amazon.com
Seller Performance
Customer Answer
Date: 11/04/2022

Complaint: 18340114

I am rejecting this response because: We did not get any email and I have attached the full supply chain documents. I have also provided attached the performance notification the last time the this happed and amazon admitted the error. This is not fair that amazon aproves us and we send in all the inventory and after ********** they shut down the listing for a issue that was previously resolved.

Please help me out.

Sincerely,

*************************
Business Response
Date: 11/08/2022
Hello,
We have decided to reinstate this Listings and an email was sent to them informing them of this decision on 11/09/2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/10/2022

Complaint: 18340114

I am rejecting this response because: This is false. We are still blocked form selling SKU: B073VMQCCN SKU: B00OQNG8LW and SKU: B005IC3C1O.

Sincerely,

*************************
Business Response
Date: 11/15/2022
Hello,

We have re-reviewed the details and noted that these Listings were already reinstated, and an email was sent to the seller informing them of this decision on 11/09/2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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