Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,773 total complaints in the last 3 years.
21,915 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/01/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In September, my family was here visiting. My sister wanted a **** jacket and ordered one on her Amazon account. Well, the next day, it showed up on my account. I called Amazon to report this strange occurrence. They stated this sometimes happens with two people with accounts are in close proximity. I was very upset about the safety of my card information. My sister didn't like the coat, so we sent it back to Amazon using **** I then cancelled my account with Amazon before the coat arrived back at the facility. Now, because I canceled my account, they can't give me credit for the coat. I have talked with *** (once a package is sent, they no longer have any data on it), Amazon (can't or won't help me because I no longer have an account) and ********** (can't dispute the claim because Amazon would need to be involved, and I no longer have an account), and I have received no help. What I would like is to have this charge taken off of my credit card. None of the "Desired Resolutions" fit my issue.
Business Response
Date: 11/10/2022
Hello,
We have asked the card issuer to close the dispute in the customer's favor. They should have already received a refund on their credit card.
We notified the customer of this decision on 2022-11-10.
Sincerely,
********
Amazon.com
==========
Customer Answer
Date: 11/14/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**********************************************
Initial Complaint
Date:11/01/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Re: Amazon Order #***-9669511-1060268 PureGreenOrganic Latex Mattress I have been given the run around since I called Customer Support regarding the recent purchase of a mattress. Regardless, I have been in compliance with all Amazons requests for proof of product received including photos. The mattress was left on the ground in my driveway in the rain. The driver did not alert me that it was being dropped off and it was quite far from the front door and too heavy to move into the house.. Three people had to help me bring it in the house since I am a 70 year old woman.The mattress I received was not Firm as ordered but Standard Medium. I ordered and paid for the firm mattress which was $999,00. I expect at that price I would receive what I ordered.I am told in order to return the mattress it needs to be returned in original box and packaging. In order to unwrap the mattress the box needed to be torn open to decompress mattress and there is no way to compress the mattress for a return. In addition that would leave me without a mattress to sleep on since I donated the other mattress to charity. This is not the first time Amazon has done the bait and switch. They refuse to post my reviews because they tell the story of how Amazon does the bait and switch with unsuspecting customers.
Business Response
Date: 11/04/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: *******************.

Upon checking with the concern team I see that the team requested you for multiple times to share valid photos.

I request you to respond to the emails with the valid photos and the information so that the team will work on it help you with the issue.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/16/2022
[BBB], please re-open my complaint since my original email address was incorrect. I sent multiple pictures as requested. Following is the most recent email from Amazon. I have in at least a half dozen emails explained that the mattress came compressed from the factory. Amazons condition for returning the mattress was that it was returned i. The original box which is impossible because I do not have the ability to compress it to fit the mattress in the original box because it was torn open to decompress it. Also their online order states there is a mattress trial period of 100 days to return. They said it needs to be returned in 30 days. If the mattress cant be returned I am requesting a price reduction or firm mattress topper for compensation.
Business Response
Date: 11/29/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you are facing issue with the Order ID: *******************.

But as mentioned earlier the investigation team is handling it and as per their request to take any further actions we need valid photos.

Once the team received the valid photos as per their request, they next action will be taken upon the order.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/30/2022

Complaint: 18345312

I am rejecting this response because:

Sincerely,

*********************

i sent a response directly to the email I received yesterday and ccd BBB. As I stated numerous times and included in my complaint I sent all the pictures requested that pertain to the packaging and actual pictures of the mattress. I also sent a copy of the email that just asked for me to return the mattress which explained that the mattress came compressed from the factory. The manufacturer sent a company to pick up the Medium firm mattress. It was difficult for them to handle it since the mattress is solid latex and has no handles. Please look at the previous photos I sent to see I have been compliant with requests and that Amazon is refusing to take responsibility for their mistake and have used invalid excuses to deny the return. The photos I sent were legitimate photos of the product I received. Amazon has caused me much anxiety and inconvenience and at this point I just want their business tactics to be noted so other seniors will not fall victim to their schemes.
Business Response
Date: 12/15/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As mentioned earlier the investigation team will take action based on the images shared.

In this case as you said that you shared images to the team, the team will work on it and help you with the possible options.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/15/2022
Complaint: 18345312

I am rejecting this response because:

Mahendra, Amazon has caused me considerable stress and inconvenience which as a loyal customer didnt deserve. I have at least 12 emails and phone calls back and forth to Amazon customer service representatives that were rude to me and unreasonable. It was Amazons mistake to begin with and they refused to make things right requesting over and over again unrealistic expectations. Luckily I had the initiative to find out who the manufacturer was and reach out to them to make things right. In the end they stood by their product and made things right; something Amazon refused to do.

Amazon also censored my review of what happened when ordering this product. This is not the first time Amazon advertised a product for sale and the products specifics were false and censored my review. So ****** learned Amazon says things they dont back up. Technically according to the product ad I had ********************************************** continuously and lying that I missed my opportunity to return the mattress is a falsehood.

Also this trouble could have been settled a while ago if you just either discounted the mattress or sent me a firm topper as requested. This experience proves what they say that Amazon is a powerful company and not to cross them.

Shame on Amazon and their treatment of the elderly.

*********************

Sincerely,

*********************
Initial Complaint
Date:11/01/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had a late delivery on a guaranteed delivery date was told to cancel and reorder and they would refund me the difference when I contact customer support when I recieved the order I did that they said there was nothing they could do I was given a 20 percent discount plus 8 dollars for a trade in they said they don't return trade ins they also gave me a 15 dollar courtesy payment for the delayed package when I reordered they took that too from cost of new one so I am out ***** that I want back or they can return my trade in because to me that's theft.
Business Response
Date: 11/16/2022
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you didn't receive your Order No: 113-0426280-1683462

I can completely understand that the representative asked for a cancellation of Order and requested to re-order.

However upon reviewing, I see that 2 x $10 promotional credits were already issued and $8 Gift card has been issued for trade-in and a full refund has been issued for the item.

Unfortunately, we will not be able to offer additional promotional credit for Trade-in.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/16/2022

Complaint: 18345175

I am rejecting this response because I feel like I was wronged I didn't get what I was promised from another customer service agent

Sincerely, *****

*****************************
Initial Complaint
Date:11/01/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed Order# ***-9336752-4378625 on October 24, 2022. Order was delayed and not delivered. Asked for a replacement. That was also delayed and cancelled. ******* from customer service is telling me there is nothing else to do. I paid for an item that y'all failed to deliver twice so far. That's not what is supposed to happen when an item is ordered from you. You've got my home address. Make it happen.
Business Response
Date: 11/03/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order **********************.

I understand that you want to get the item delivered, but as this item is sold by seller and shipped by amazon, we don't have control over seller inventory.

Due to that the only option is to issue refund for the item. The refund of $11.81 is issued to your gift card balance on Tuesday, November 1, 2022 at 2:50 PM (PDT).

I request you to place new order for the item to get delivered.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/01/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
During August 2022 I purchased several items from Amazon, Order number: #***-0652627-2029861 many of the items arrived but a $400 set of frying pans the Hexclad frying pan set by ************************* did not arrive. This item was specifically requested to deliver to our door and required a signature. A signature was not secured and the delivery did not arrive. I desputed with Amazon directly, they told me they would do nothing until I filed a police report. Not wanting to waste the time of our law enforcement I disputed with my bank, and closed my Amazon account. (closed my Amazon account because they have repeatedly now refused to refund for missing items (delivery delivers but items are missing) they refuse to follow instructions that they require you to enter on large orders and are not abiding by their own policies. HexClad 6 Piece Hybrid Stainless Steel Cookware Pan Set with Lids - Metal Utensil and Dishwasher Safe, Induction Ready, PFOA-Free, Easy to Clean Non Stick Fry Pan with Covers **********************
Business Response
Date: 11/17/2022
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email.The seller of your order confirmed that the order 114-0652627-2029861 was shipped by Amazon logistic on 2022-08-12.. The tracking ID is *************** and it was delivered to 2022-08-13.

If you have not received the package yet, check with your neighbors or family members. In some cases, parcels are delivered to neighbors or the caretaker, or placed on the veranda, in the garage or even behind a ****.

Reply to this message within next 5 calendar days and provide more information. You can provide any information that appears helpful to you.

Once you have received the item, you can pay for this order following the steps below.

If you authorize this transaction, the charge can be submitted to any valid card that is registered to your account. To pay for the orders, please reply to this email with the following:
-- A list of all the order numbers that you would like to repay now.
-- The type of credit or debit card that you would like us to charge and its last two digits.
-- Your statement allowing us to charge the card.

We cannot charge any cards not registered to your account. If you want to use a card that is not registered to your account, add it to your account before replying. To add a card, visit the page: www.amazon.com/cpe/yourpayments/wallet.

You can also use any gift card balance you have to pay for this order.

For your security, do not send full card numbers by email.

Here are the transaction details:
-- Order number: 114-0652627-2029861
-- Order date: 08/11/2022
-- Disputed amount: ****** USD
-- Items in order:

HexClad 7-Piece Hybrid Stainless Steel Cookware Set with Lids and Wok - Metal Utensil and Dishwasher Safe, Induction Ready, PFOA-Free, Easy to Clean Non Stick Fry Pan with Covers

If you have returned the merchandise, please respond to this email with the date, method of shipment, and the tracking information for the merchandise you have returned to the seller.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

*****
Customer Answer
Date: 11/17/2022

Complaint: 18344915

I am rejecting this response because: as stated several times, to about ***** amazon representatives, this was not delivered. The package required a signature. Amazon noted that this item would require a signature, amazon logistics did not deliver that package or if they did they failed to deliver it to the right location, they failed to obtain my signature which was an Amazon requirement. Additionally we have an Amazon secure hub locker on the premise that also could have been used an an alternative place for the order to be securely delivered to however this was not used either. Thie above shows that Amazon logistics failed to deliver within their own requirements, failed to obtain a signature at time of delivery, and additionally failed to deliver to a locked safe hub on site. I do not know where this item was delivered too, family and neighbors do not have it nor should I need to go searching all over creation and requesting a refund for the undelivered item for two months when amazon has an A-Z guarantee policy which states Amazon's liability for the situation because they have no proof of delivery. No signature, no photo, did not deliver to a hub... It's been months of dealing with this amazon error, and my complaint stands.

Sincerely,

********************
Business Response
Date: 12/22/2022
Hello,

We have denied the customers request for a refund as customer already raised a chargeback dispute on this order 114-0652627-2029861 for USD ****** on November 04, 2022. This chargeback dispute was closed in buyer's favor by buyer's card issuer on December 13, 2022. Kindly request buyer to reach out to their card issuer for more information in regards to this disbursement.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 01/06/2023

Better Business Bureau:

Due to my complaint here, Amazon finally resolved my issue with my charge back claim. It took them 5 months to resolve and they did not resolve my charge back claim with the bank until 6 weeks after I filed a complaint with BBB. Without this complaint it is unlikely I would have received my money back.

have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for your help.

Sincerely,

********************
Initial Complaint
Date:11/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase items and ask for partial payments. I question their **************** as to practice of charging the full amount instead of the option of paying for the partial payment. I receive their answer that it was not an option when it was. This happens all the time.
Business Response
Date: 11/04/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the equated/installment payment option for your orders. I'm sorry for the inconvenience caused.

Upon investigation, I can see you were eligible for Financial Offer: 12 Equal Monthly Payments, but the payment was declined due to insufficient funds on the account. When Equal Pay is selected, the whole purchase amount is charged to the customer's credit card. The purchase amount is divided into equal monthly payments post the full charges for a set time period. Once done, you receive 0% APR during the selected period.

I request you to please keep the sufficient funds on the card before you select the financial offer for the payment so that it will be processed and you will need to repay accordingly. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/01/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 14 year old daughter has an Amazon account that she uses to search for items; then sends the link to me to make the purchase using my prime account. For her birthday in September she received a $100 electronic amazon gift card. She intended to purchase an Xbox gaming console. The unit cost ~$250. She also received (2) $25 (physical) gift cards. We initiated the purchase using her account since it was the only way to access and use the electronic gift card. We apply 4 forms of payment; 1 electronic gift card; 2 physical gift cards, and 1 of my personal cards to pay the balance. Her account was placed on hold due to my card being attached to the purchase. They requested a copy of my driver's license (or other acceptable ID), which I provided. The next update we received by email indicated that the information was received but the account was still on hold. After nearly 2 dozen phone calls and discussions with various agents, and providing additional information, her account is still locked and the $100 electronic gift card can not be accessed (since it's tied to the account).I do not care if the account remains locked. I do, however, care about the $100 electronic gift card that is being held in this suspended account. None of the customer service agents have been able to offer a resolution. Re-entering the same information to validate the account is all they do and the email that follows again tells us that the account is on hold.I have asked multiple times to speak to a supervisor, and for any other way to get these funds released, and the agents are not able to help at all.I purchase from Amazon very regularly and have been extremely disappointed by this experience.
Business Response
Date: 11/15/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 11/15 confirming account reinstatement.
Sincerely,
*********
Amazon.com
Customer Answer
Date: 11/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate your assistance in getting this resolved.

Sincerely,

*****************************
Initial Complaint
Date:11/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 18, 2022, I placed my order on Amazon.com with a promo code that I had for a while but haven't used before. I received my order, and I really loved the product, so I decided to leave a review to support a small business seller. The moment I clicked on "Write a Product Review," I received a notification saying: "We apologize, but this account has not met the minimum eligibility requirements to write a review. If you would like to learn more about our eligibility requirements, please see our community guidelines."While reviewing the Community Guidelines, I couldn't find anything that would restrict me from writing a review. To get clarification on this unexplained restriction, I've reached out to Amazon Support, and while having an online chat with a representative, I received absolutely no answer to my question about why I was restricted from writing my opinion on Amazon.com. So I called Amazon Support to speak to a dif representative, but unfortunately, I was told that they don't know the reason for this restriction and that they don't see anything on their end that would show the reason for this. I requested to speak to a Supervisor and even she didn't know the reason so she forwarded my complaint to a Community Guideline.When the Community Guidelines representative got back to me (******************** Amazon.com Seller Support) the response was: "When we detect unusual reviewing behavior on a product detail page, we place limits on review submissions. We place limits to preserve trust in customer reviews. While we are unable to determine when the limits may be removed, customers are free to try submitting reviews later." I would like to mention and emphasize that in 2022 I placed only 2 orders on Amazon, and I never wrote any negative reviews not I wrote any reviews this year at all.I requested a detailed explanation but didn't get any clarity. I've tried everything with no success, and I'm asking the BBB to help to resolve this issue.
Business Response
Date: 11/08/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the ban on reviews. I'm sorry for the inconvenience caused.

I've checked on it, to write a Customer Review, you must have used your account to make at least $50.00 in purchases in the past 12 months on Amazon.com with a valid credit or debit card. Upon checking the account history, you have placed the orders however there was a promotional discounts used on it and it did not qualify to meet the requirement. Once you place an eligible order, you'll be able to write the reviews. (Promotional discounts don't count toward the $50.00 minimum.)

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My seller account was deactivated due to sanctions of the ** Government against ****** and occupied territories. It was deactivated in error. On September 29, I received the notification that my account was successfully reinstated. But the Amazon system can't find my seller account. When I log into my account, I see the text: "NOT AUTHORIZED. You do not have access to merchant A2XN040SZT7YMU. Please pick a different merchant or marketplace". I attached the screenshots of the account reinstatement and my problem to this complaint. I request that Amazon Support double-check my reinstated account in the internal system. Please, note! I log in from the primary email that is linked to the account. I do NOT log in with User Permission. Therefore, as the account owner, I am authorized to enter ******** Nova account. Please fix this system's error as soon as possible so that I can log into my account without problems. Thank you so much for your attention and participation.
Business Response
Date: 01/20/2023
Hello ,

We have reviewed the documentation you provided. Following a review of your account details and our decision, we have decided to reopen your account.

We appreciate your understanding and regret any inconvenience this may have caused.
Initial Complaint
Date:11/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1: Date of transaction: 10/28/22 2: Spent: $25 amazon giftcard, $1.60 debit *****: Hasn't committed to provide anything 4: On 10/28/22 at 1:02 PM my account was locked because they detected unusual activity on the account. For the last 4 days I've attempted 6 times to resolve the problem, each time getting shut down. I've contacted customer support multiple times as an attempt to get in contact with an Account Specialist and the support personnel either closed the chat, said there was nothing they could do, or told me i would be referred to the specialist in the next 24h. Nothing has happened, and i have provided what information i could. All i want is to be able to spend the $25 gift card from Fetch Rewards on a present for my nephew for his very late birthday.5: They have not attempted to solve my problem 6:No Account/Order/Tracking number as i am locked out of my account.
Business Response
Date: 11/12/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 11/12/2022 confirming account reinstatement.
Sincerely,
***
Amazon.com

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Complaint statuses

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Complaint statuses

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Complaint statuses

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