Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,990 total complaints in the last 3 years.
21,686 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an Amazon selling account called Cyber Goods LLC and it was deactivated on February 14th, 2022. Ive been appealing my case via email but I have had no response from them so far. Besides, my funds remain on hold and I do not know its status. These are the email addresses Ive been using: [email protected], [email protected] and [email protected]. Amazon has only replied with automated responses. I need to know the last status of all the topics that were previously mentioned. Thank you so much for your time, I appreciate your time and your willingness to review my case.
Business Response
Date: 11/03/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 03 November 2022.

Sincerely,
Amazon - Seller Performance.

Best regards,
Amazon.com
Customer Answer
Date: 02/16/2024
My name is *******************************, I am the owner of the Amazon account Cyber Goods that was deactivated in February 2022, under section 3 of Amazon's Business Solutions Agreement.

I have been following the appeal process through email since I do not have access to my Amazon seller account, ********************** removed my access to the account which has made the reactivation process much more complicated. Every time that I send an appeal to them I am ignored, they never reply with feedback or a response that I can use to guide myself to gather the necessary information to reactivate my account.

This has been very frustrating since I have been trying to reach out to Amazon through various platforms such as case logs (***********, ***********) and calls to get some kind of information that could help me to reactivate my store, however, the answer is always the same, silence on their part.

I have attached my last 2 appeals so they can be reviewed and I can be guided accordingly.

Thank you so much!
********************************
Initial Complaint
Date:10/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased children's shampoo, which was returnable during purchase. I decided I wanted to return it because it wasn't a combo; shampoo and conditioner in one. It states talk with customer service for refund or exchange. I called Amazon 2 weeks ago from October 31, 2022, due to end of return date being November 5, 2022. I tried to refund again on October 31, 2022 and to no success.
Business Response
Date: 11/02/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order **********************.

I understand that you want to return the item to get the refund but as we can see this item comes under non returnable. In this case we can't issue any refund or accept any return for the item.

For safety and legal reasons, we cannot accept returns of potentially hazardous products. Such products may require additional labeling and packaging before being transported, and therefore to ensure the safety of our customers, carriers and employees, we cannot accept returns of such items.

We apologize for any inconvenience and ask that you donate or dispose of the item. Please comply with any state or municipal regulations if you are disposing of the item.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an Amazon selling account called Wholesale Distro and it was deactivated on December 24th, 2022. Ive been appealing my case via email but I have had no response from them so far. Besides, my funds remain on hold and I do not know its status. These are the email addresses Ive been using: [email protected], [email protected] and [email protected]. Amazon has only replied with automated responses.I need to know the last status of all the topics that were previously mentioned. Thank you so much for your time, I appreciate your time and your willingness to review my case.
Business Response
Date: 11/02/2022
Hello,

The evidence we have indicates that the seller engaged in fraudulent activity while selling on Amazon.com.au. Due to the nature of the violation, the account may not be reopened and funds have been reserved to cover customer disputes, chargebacks, or other claims.

They may contact our legal department directly with further questions at the address below.

Amazon.com
Legal Dept.
P.O. *************************************** 1226

Thank you,
Payments Specialist
Amazon.com
Customer Answer
Date: 11/15/2022
I reject the business response because my store has not been engaging in fraudulent activity. I've been trying to get in touch with Amazon since my account was deactivated. I've sent a couple of emails because I'm currently unable to sign in to my selling account on Seller Central. To date I have only received automated responses and no accurate information which may help me address this issue.
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I logged into my online Amazon account with the username, "RandomZ5" in mid March 2022. I went to make a product review but noticed it was suspended from making reviews. It claimed it was suspicious behavior but wouldn't specify. I am certain there were none so I contacted CS on 3/25/22. I received an email response that it was disabled because I didn't purchase enough. Amazon had never had such a policy. I have tried on multiple occasions but have not had a resolution.
Business Response
Date: 11/02/2022

Hello RandomZ5,

Amazon previously sent you an email explaining that we had detected unusual review and rating activity associated with this account, leading us to remove all of its reviews and ratings, and restricting it such that it is no longer able to contribute reviews, ratings, customer questions and answers, and other related Community content. As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. We will not restore this account's ability to contribute with Community content.

Why is this happening?
Customer reviews and ratings are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews and ratings that are in violation of our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for the following reasons:
-- Reviews, ratings, and votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.

To learn more about this policy, go to "Community Guidelines":
https://www.amazon.com/gp/help/customer/display.html?nodeId=*********

We cannot share additional information about this decision.

Amazon Review Moderation team
Customer Answer
Date: 11/02/2022

Complaint: 18339766

Good Afternoon,

I am rejecting this response because:

I have never had my reviews, ratings, and votes in exchange for compensation on my account. I have never made a positive review for a sponsorship, money, etc. All my reviews, ratings, & votes were based on my sole & honest beliefs on the products. It is why I suspected it to be a glitch. It was confirmed by the chat customer service when I contacted around April 2022. I had been receiving conflicting responses. The attachments were from when I was assured that it was a glitch. It's conflicting why I would be told this if it is wasn't true. There has been no clarification on which specific review was deemed suspicious and I believe it's because none exists and my account should be eligible to make reviews.

Sincerely,

*****************************
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *************************, an Amazon seller, and my company ******************* LLC. owns the Amazon store MVG LLC registered with the email address *************************** (Merchant ID: ***************. On July 22, 2022, I received copyright infringement complaints from ******** Legal ******************************** relating to ASINs B07T39VPVS and B07T28NH2W, thereby causing the suspension of these listings. The costumes sold under the listings are the Halloween uniforms of a ******* in overalls by the brand Maxim Pary Supplies, which is a trademark registered to and owned by ******************* LLC under U.S. Trademark Reg. No. *********. In the past months, I have appealed for my listings through the appropriate channels without success. Currently, I am unable to submit a plan of action through the Account Health Dashboard since it only accepts a DMCA Counter-Notice as a submission. As a result, I am filing this complaint because Amazon is not providing a reasonable course of action to remedy this issue through the appropriate internal channels.
Business Response
Date: 11/14/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/13/2022.

Sincerely,
Amazon.com - Seller Performance Team
Initial Complaint
Date:10/31/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My seller account was deactivated in error on Amazon. My account was deactivated due to related to ELTEX.STORE seller account. The real owner of ELTEX.STORE seller account is ***********************. She was my business partner from December 2021 to March 2022. But I stopped working with her a long time ago due to the threat of violating Amazon Policies on her part. I and my company have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated my association with ELTEX.STORE account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same.Amazon is ruining my companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you may see from the attached documents, I created partnership with *********************** on December 14, 2021 (see Partnership Agreement). On March 16, 2022 I notified *********************** about termination of our partnership (see Termination Letter). According to Partnership Agreement, I was obliged to notify *********************** in advance 3 days before the partnership termination. On March 19, 2022 we conducted a partnership meeting to sign and notarize all the necessary documents to terminate partnership (see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. According to Section 3 of Amazon Services Business Solutions Agreement, Amazon has the right to terminate agreement for one of three reasons. None of these reasons apply to my account. Amazon's actions are in violation of the Amazon Services Business Solutions Agreement. Therefore, I request Amazon Support to review my Plan of Action, documents that I attached, and reinstate my account.
Business Response
Date: 11/02/2022
Hello
We have reviewed your request and are unable to reinstate your account at this time. Please see previous email communication received on your appeal options.
Thanks,
Seller Performance Team
Initial Complaint
Date:10/31/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 31st, 2022 I have an Amazon selling account called From Us to You LLC and it was deactivated on February 3rd, 2022. Ive been appealing my case via email but I have had no response from them so far. Besides, my funds remain on hold and I do not know its status. These are the email addresses Ive been using: [email protected], [email protected] and [email protected]. Amazon has only replied with automated responses, I need to know the last status of all the topics that were previously mentioned. Thank you so much for your time, I appreciate your time and your willingness to review my case.
Business Response
Date: 11/02/2022
Hello,

The evidence we have indicates that the seller engaged in fraudulent activity while selling on Amazon.com. Due to the nature of the violation, the account may not be reopened and funds have been reserved to cover customer disputes, chargebacks, or other claims.

They may contact our legal department directly with further questions at the address below.

Amazon.com
Legal Dept.
P.O. *************************************** 1226

Thank you,
Payments Specialist
Amazon.com
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/17/22 Amazon music charge to my account for *****. 10/11/22 Amazon digit charge .86 8/30/22 Amazon digit charge .86 7/29/22 Amazon ***** skills charge .86 I have closed my credit card 3 times because of fraudulent charges. My bank reimburses the fees and told me to contact Amazon. I do not have an Amazon account so there for it has been completely impossible for me to contact Amazon customer service for help. I know these are minimal charges but Im not making the purchase. Someone keeps accessing my new credit card number every month and Im in a pickle on how to solve this problem.
Business Response
Date: 11/02/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the unexpected charges on your card and have reviewed your complaint in detail. We were not able to locate the charges referred to on your account.

Since we were unable to find an account with the information you have provided, I recommend you dispute this charge directly with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

In many cases, you may want to check if you have shared your card with a friend or relative to use on an Amazon account. They may assist by locating the charges for you.

In case you believe your card was compromised, you could reach out to law enforcement for assistance as well as disputing the charges.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a wig that was ordered for my birthday on 10/24/2022 and Amazon received the product back 10/28/2022 per the tracking number that was provided. I contacted Amazon today about the status of my refund so I can get the correct wig for my birthday celebration and one customer service representative stated they did receive the product back and transferred me to the refund department.I spoke with ******************, she stated that even though Amazon's refund policy is 7 days after receiving the returned item, I would have to wait 30 days to have my money refunded. I requested to speak to a supervisor multiple times and ******* refused to get a supervisor on the phone while also stating "A supervisor will tell you the same thing." After requesting to speak to a supervisor for several minutes and being denied, ******* said "Have a nice day." and proceedes to hang up on me.
Business Response
Date: 11/02/2022
Hello ********,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand that you are concerned about the refund towards a return that was delivered to us.

The e-mail address you contacted us with doesn't have an order matching what you described. We only provide information and make changes when the request comes from the e-mail address associated with the account.

If you know the e-mail address your account is under, write from that e-mail address with the order number as the screenshots you mentioned doesn't show an order number.

Once we were able to find that account, we will **************** requests to ******* for inappropriate disconnection of the call and the customer service behavior.

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/02/2022
My email address is
********************* my order number is 113-0935528-0862635
Business Response
Date: 11/08/2022
Hello ********,

I'************* from Amazon.com. I'm writing in response to the additional information received on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. .

I've reviewed the order and I'm sorry about the extra processing time towards your return.

After the carrier receives your item, it can take up to two weeks for us to receive and process your return. Certain items can take up to 30 days. We typically process returns within 3-5 business days after the carrier delivers the item to our *************** When we complete processing your return, we issue a refund to the selected payment method.

You can find that information here:

https://www.amazon.com/gp/help/customer/display.html?nodeId=******

I've forwarded a coaching request to the ******* for inappropriately disconnecting the call and refusing to transfer to a supervisor. Her managers will review the phone call and take appropriate action.

Regarding the refund of this return; I've requested a full refund of $128.54 to the original payment method used. This refund will be processed with in next 3-5 business days to your **** Card.

Once processed, you'll also be able to see the refund request here:

https://www.amazon.com/gp/css/summary/edit.html?orderID=113-0935528-0862635

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/31/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item needed to complete some orders. I was told the item would be delivered on 10/30/22. At 7:20 a.m., I was advised that the package left an Amazon facility in ********, ** (72 miles away from its destination). Thereafter the item was no longer trackable. It is allegedly delayed in transit. I spoke with a chat agent this morning who stated the item had made it to the fulfillment center; thereafter, all of the agents have said that it is delayed in transit. There is no way that an item that arrived in ********, ** at 9:45 a.m. on Saturday, October 29, 2022, should not have arrived 72 miles away in almost three days. All of the agents advise me that there is no way to follow up on the location of the package although they are between Amazon centers. I have lost over ****** for my orders today and will lose an additional ****** tomorrow and the fact that ***** is trying to locate my package is unbelievable and definitely not part of customer service that should be expected by a prime member.
Business Response
Date: 11/02/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the package did not arrive. I've shared the feedback with our team to get this checked and avoid it happening again.

I see a replacement order has been created on your account. Estimated Delivery Date: Thursday, November 3, 2022 - Saturday, November 5, 2022. This order is now arriving by this delivery date. I understand this is longer than expected. If this is too late to be received, I request you to please reply back to this email, we can cancel this order for a refund instead.

I appreciate your understanding and patience on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/03/2022

Complaint: 18339051

I am rejecting this response because I reached out to ******************** with the following email:

One of your chat leaders gave me a gift card on Sunday/Monday. Today I received my item but it was defective. When I chatted today, I was told that I was being given a gift card so that I could place an order for a replacement item from a different vendor. When I went to place the order, I noticed that the first gift card was deleted. At this point Im confused at how your company handles business this unethically. Please advise.

******************** has ************* me off.

Sincerely,

***********************
Business Response
Date: 11/04/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience caused.

I've checked on it and I can see the gift card balance is still available on your account. The team have created a replacement order for you to receive the item as well as added the gift card balance on your account too for the entire order value. That means you were going to receive this gift card balance in addition to the replacement order however I see that you have now canceled replacement.

I understand you wanted to expedite the delivery, I wish we could do that for you but that option is not available. The latest delivery date possible was between Thursday, November 3, 2022 - Saturday, November 5, 2022.

Since you have now canceled that replacement order, I can now issue a refund on your account as Amazon gift card balance again. That will bring you a total balance of 2 x $53.74

Please note that the previous gift card balance is still accessible for you and is currently available on your account. As of this time when I'm sending this email, the current available Gift Card Balance on your account is: $53.74.

Please confirm if you would like me to add another refund to your gift card balance as you have canceled the replacement order. Looking forward for your confirmation.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/07/2022

Complaint: 18339051

I am rejecting this response because at 7:39 am on Friday November 4 I told ******************* to add the additional card which I was advised had been added. As of today, he still has not done this. He continues to lie and drag this matter out.

*********************************************
Business Response
Date: 11/09/2022
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us. I sincerely apologize for the inconvenience caused and for the late response.

I've added another $53.74 gift card balance on your account. Email confirmation was sent on Tuesday, November 8, 2022 at 3:30 AM (PST).

I'm sorry again for the hassle you had to go through. I appreciate your time and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/09/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

**********************************************

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