Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,354 total complaints in the last 3 years.
21,616 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/12/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB, We would like to appeal the deactivation of our selling account as we have forwarded already our POA to Amazon multiple times and we have also provided the said proof such as the Invoices and Authorization letter for our FBA and seller-fulfilled listings. We wish nothing more but to allow us to sell on the Amazon platform and show our efforts following our Plan of Action. Sincerely,***********************
Business Response
Date: 12/14/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their seller account on our site. We took this action because an investigation of their account indicated that the customers seller account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 10/6/22.

Sincerely,

Amazon.com
Initial Complaint
Date:12/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was restricted by Amazon.com to digital purchases only. To begin with, I have received an email from [email protected] on Dec 5, 2022stating that I was contacted multiple times in the past regarding violations of policies and a statement saying that my account was restricted but I have only received that one aforementioned email from them on Dec 5. I have not attempted to make any sort of violation whatsoever against Amazon, and the company has failed to give me details regarding this matter, respond to my numerous emails/chats requesting a response, or given me a resolution. They have been completely uncooperative and quite frankly, this is extremely frustrating as I am completely in the dark regarding this situation. I have no other choice other than to contact Better Business Bureau to get this matter resolved. Please help me. Thank you. I am contacting from my personal email but the email associated with my Amazon account is ******************** Feel free to contact me there as well, although I use this email primarily for business purposes.
Business Response
Date: 01/11/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Based on additional details discovered during a holistic, we have decided to uphold our original decision. We are writing to let you know that we have restricted your account to digital purchases only. We will automatically cancel all non-digital orders placed on Amazon.com.

If you would like to appeal this decision, please reply to the email sent by our Account Specialist team on Monday, December 5, 2022 at 3:27 PM (PST).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************
Initial Complaint
Date:12/12/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It seems to me that Amazon is ignoring me and my requests for help. We have an issue about our inventory that is stuck at Amazon FBA centers for months after the ** complaint has been addressed and we are just trying to get our inventory returned back to us.ASIN: B06XZV7ZGC FNSKU: X002OFQIFV SKU: 7I-C60N-JUWA Total Units: **** The ** complaint has been removed from our account health dashboard, but the inventory is still stuck under the reserved status.I need your help to recover the inventory that Amazon has been holding. Amazon has refused to respond to my cases and keeps telling me to wait and it has been months.
Business Response
Date: 12/15/2022
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on December 15, 2022.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:12/12/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a disability that involves limited mobility, which I utilize mobility aides to move about. There is no accessibility at the front of my house, getting to the front door from either the inside or outside of my property. I have advised Amazon of this, and specifics that all packages/deliveries are to be left inside my back patio, by my back/rear door which is blue with glass panels, the outside of the back patio is white and clearly labeled with my townhouse number. Amazon drivers repeatedly refuse to delivery to the specified location in the instructions Ive made on my account, and have also had Amazon personnel leave additional instructions clearly describing in even greater detail. I have had photos taken of the front and back of my property/doors and shown clearly where to leave packages and where not to, since if packages arent left inside of the back patio I cannot reach them without assistance and waiting for someone else to retrieve them for me.The other matter with packages left at my front door or nearby is, because I live in a townhouse I have adjoining neighbors and not everyone is trustworthy, not to mention the fact that package bandits frequent my area and have stolen Amazon packages from right at my front door within 7 minutes of delivery at times. So for both of these reasons I have made the request numerous times and Ive called to report and have to get packages replaced as a result. Amazon even sent me a package container, which is also on the inside my back patio. It has never been used in almost a month of sitting there. Latest issue 12/11/22, no one home and a package is left on top of a dividing wall that is not even my property with a photo taken of my front door/ property in the distance, but not actually at my property. Now according to Amazon they were close enough and wont replace items gone missing again or refund & send me their terms for delivery. Ironically they state, packages will be left in a secured area, it wasnt!
Business Response
Date: 12/26/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from your order #***-4015137-9548204.

Based on the results of our investigation, we aren't able to provide a replacement or refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************
Customer Answer
Date: 01/02/2023

Complaint: 18564707

I am rejecting this response because:
I have uploaded Amazon Delivery Policy, which Amazon has failed to honestly report the specific details, which I will also copy and past next. What was last written is in ***** contrast to this policy; it also fails to address the issue of not leaving packages ok my property securely, if at all. This package was not left on my property, not even close, and is therefore not a successful delivery.
Again, not my property, and not left in any secured location out of sight. Not attempts to redeliver and Ive been repeatedly in contact with numerous communications concerning this matter. Please post for the record because I plan to pursue all recourse to remedy this matter. Something Ive taken numerous proactive measures to prevent. This will also be reported to even higher authorities, so other consumers are made aware, as well as advocacy groups and advocates for the disabled. Please see again my original complaint post, and no also read in Amazons own words their Delivery Policy right from their website:
If no one is at the address when delivery is attempted, we will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, Amazon will send an e-mail to the e-mail address on file. We'll make three delivery attempts on consecutive days. If the third delivery attempt is unsuccessful your package will be returned to Amazon for a refund.
You may find that the tracking will sometimes show that a package has been delivered, but you haven't received it. In these instances, check to see if the package was left with a receptionist or neighbor. Deliveries can occur between 6:00 a.m. and 10:00 p.m. local time. To avoid disturbing you, our drivers will knock on the door, ring the doorbell, or directly contact you for delivery only between the hours of 8:00 am - 8:00 pm local time, unless your delivery is scheduled or requires a signature. For scheduled and signature deliveries, our drivers will place a call to the phone number you provided for your order, but will not attempt to deliver the package outside the time frame of 8:00 a.m. to 8:00 p.m. unless they are able to reach you. You can visit Find a Missing Package That Shows As Delivered for more information. If you checked these places, and you still can't locate your package, please contact us and we'll be happy to look into it for you.

Sincerely,

***************************
Initial Complaint
Date:12/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon,I am facing Competitor Inventory Hold Abuse issue and an attacker is attacking ** for many days but you are not doing anything about that. We can't make any sales on Amazon because we had to close our listing for days. Because of this buyer, our days pass like a nightmare.You said that "The applicable buyer/seller accounts have been appropriately enforced." many times but it didn't happen. The orders are still in pending status also the same buyer is still attacking us with the same buyer account. So nothing changed. The necessary action hasn't taken yet.Our loss is getting bigger every day because you are not closing his account.Our case ID is *********** Please close his account urgently.I am waiting for your response urgently.Thank you.
Business Response
Date: 12/15/2022
Greetings from Amazon Services,

We understand that the complaint is regarding potential competitor inventory hold abuse.

We have forwarded the concern to the dedicated internal team.

Please be informed that the concerned team will take any actions as needed.

However, for privacy reasons, the results of the investigation can't be shared.
Customer Answer
Date: 12/15/2022

Complaint: 18564658

I am rejecting this response because:
They said the same response almost a week ago and nothing changed. We couldn't find a solution yet. They don't want to fix this issue.

Sincerely,

***********************
Business Response
Date: 01/19/2023
Greetings from Amazon Services,

We understand that the complaint is regarding potential competitor inventory hold abuse.

We have forwarded the concern to the dedicated internal team.

Please be informed that the concerned team will take any actions as needed.

However, for privacy reasons, the results of the investigation can't be shared.
Customer Answer
Date: 01/19/2023

Complaint: 18564658

I am rejecting this response because our issue was not resolved yet.
They didn't find a permanent solution also the orders that abuser placed are still in pending status. Nothing changed.

Sincerely,

***********************
Business Response
Date: 01/25/2023
Hello from Amazon,

Please inform the Selling Partner that even though orders are displaying as "Payment Pending" in Seller Central, orders are cancelled and inventory is unencumbered.
Our team is actively working to remove the "Payment Pending" status on the orders in Seller Central.
Initial Complaint
Date:12/12/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a deliver with Amazon and I asked to get deliver my package between 10 am- 6 pm He showed up at 7 am which is not through an instruction and I called two times and escalated the case because Im traveling and need my mask! They said they will refund the money and they did not. I have talked two times and Im so frustrated by Amazon and call center
Business Response
Date: 12/14/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm very sorry for the negative encounter you had with our **************************** It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced. I will make sure proper internal actions are taken on the associates and proper coaching is provided to the associates about this.

I've reviewed your email and completely understand your disappointment with the delivery. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:12/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I return the item on 11 28 22 for a $168 they have accepted return scan the return but still have not gave me my refund I keep getting the run around from this company
Business Response
Date: 12/15/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking, the e-mail address you have provided to us doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 28,2022 I placed order #***-5104517-3783410 in good faith on amazon but was sent a wrong jacket and wrong size. I started a return taking the Intelcom pick up option as a disabled person needing pick up but despite being sent notifications wasting my entire days that they were coming no intelcom showed up , called or made any attempts to pick up. My pleas to Amazon for help including ***************** himself fell on rude, deaf ears refusing to help other than giving me two numbers out of service. I tried to reach intelcom by phone and email but no response! Trust Pilot reviews mirror my concerns as does BBB reviews. This is not right and this order should be refunded and the human rights abuse, professional abuse and lack of integrity by intelcom and amazon is not acceptable considering this intelcom picked up orders like ***-1663166-9327418 were already picked up so the issue is them not me. Please refund and stop this torture. I can not spend my days receiving notice of pick up but never showing up from a company impossible to contact.
Business Response
Date: 12/14/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:

As per our policies, a return is required in order to get a refund. You can contact Intelcom at ************. **************** hours are 8:00 a.m. to 11:00 p.m. (ET) Monday to Friday, and 9:00 a.m. to 8:00 p.m. (ET) on Saturdays and Sundays

We look forward to seeing you again soon.Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 12/14/2022
From: ********************* <********************>
Sent: Wednesday, December 14, 2022 2:00 PM
To: **************************************************************
Cc: *****************************
Subject: Re: Your Amazon.com Inquiry - BBB Complaint #********

This is ridiculous, my original complaint states nobody can reach Intelcom. Call the number yourself.
Once BBB complaint finishes I am filing a human rights commission complaint.
I am contacting my credit card company as you keep passing the buck and I have already wasted four days on a delivery company Intelcom that leaves messages in the morning that they are coming but never showed up and impossible to reach them by phone or email. You can argue your asinine logic with my gold card

On Wed., Dec. 14, 2022, 1:08 p.m. Amazon.com, <***********************************************> wrote:
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:

As per our policies, a return is required in order to get a refund. You can contact Intelcom at ************. **************** hours are 8:00 a.m. to 11:00 p.m. (ET) Monday to Friday, and 9:00 a.m. to 8:00 p.m. (ET) on Saturdays and Sundays

We look forward to seeing you again soon.Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

==================================

Information received date: 12/13/2022

Complaint Details: On November 28,2022 I placed order #***-5104517-3783410 in good faith on amazon but was sent a wrong jacket and wrong size. I started a return taking the Intelcom pick up option as a disabled person needing pick up but despite being sent notifications wasting my entire days that they were coming no intelcom showed up , called or made any attempts to pick up. My pleas to Amazon for help including ***************** himself fell on rude, deaf ears refusing to help other than giving me two numbers out of service. I tried to reach intelcom by phone and email but no response! Trust Pilot reviews mirror my concerns as does BBB reviews. This is not right and this order should be refunded and the human rights abuse, professional abuse and lack of integrity by intelcom and amazon is not acceptable considering this intelcom picked up orders like ***-1663166-9327418 were already picked up so the issue is them not me. Please refund and stop this torture. I can not spend my days receiving notice of pick up but never showing up from a company impossible to contact.

Desired Settlement: Refund

==================================

Regards,

Naveen
Amazon.com
***********************************

Business Response
Date: 12/16/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I realize you're upset we've been unable to address your concerns to your satisfaction but as per our policies, a return is required for order ID: ******************* to get a refund. You can contact Intelcom at ************. **************** hours are 8:00 a.m. to 11:00 p.m. (ET) Monday to Friday, and 9:00 a.m. to 8:00 p.m. (ET) on Saturdays and Sundays

We look forward to seeing you again soon.Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 01/05/2023

Complaint: 18564060

I am rejecting this response because: see attached

Sincerely,

*********************
Business Response
Date: 01/18/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see that for order ID: ******************* refund has been issued on Friday, December 23, 2022 at 11:39 AM (PST).

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:12/12/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Delivery drivers not following delivery instructions and leaving my packages on the ground in front of my door instead of placing them in a locker in the mailroom. I travel and am often away for days. I have chatted with numerous Agents each promising me the matter is being escalated and it shouldn't happen again but it does. I keep getting refunds because my packages are missing. There is no sense in me being a Prime member if I cannot get my orders. Not one call for anyone regarding any of my complaints
Business Response
Date: 12/14/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the delivery services. To help you with this, I request you to write back with order ID's so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:12/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 7, 2022 I bought a Akaso camera off Amazon order # ***-2022863-9404240 in good faith costing $230.51 inclusive that started experiencing issues of freezing and cutting out. As a person with disability I selected the pick up option of intelcom picking up the defective item like they had done like my previous order return #***-1663166-9327418 where they rang my buzzer(on my amazon profile years) and provided text messages of being on their way. Intelcom is now refusing to ring my buzzer, refusing to call and leaving me text alerts that they are on their way but never showed up...this has happened 4 times now wasting my entire 4 days waiting for a DRIVER THAT NEVER SHOWED!!..causing me to miss appointments and lose revenue. I contacted Amazon multiple times to be given numbers for intelcom that did not work, I sent emails to intelcom but no reply? How do I deal with this? Trust Pilot and BBB are inundated with bad reviews of intelcom saying exactly what I am saying! I have spent 14 hours in phone time with a head injury contacting Amazon who are passing the delivery off as "3rd party" despite it being a OPTION ON AMAZON WEBSITE WHEN DOING RETURNS! Amazon further proves their complete lack of sense, organization and integrity by sending me a notice to return order ***-1663166-9327418 today 2022-12-12 even though it was returned and refunded long ago and I HAVE A PHOTO OF INTELCOM DRIVER PICKING UP THAT ORDER!!!! Depending on BBB results I may file a police report as many are suggesting such. I am hoping BBB will take this behavior very serious by Amazon and the delivery companies they employ! It is asinine and totally wrong that Intelcom is not ringing buzzers, not showing up, lying about making attempts with cameras everywhere here and Amazon tries to **** off on its good paying customers to contact a company that refuses communication, is abusive of accommodation set up in my delivery options and bold face lies about delivery attempts. Refund Me!!
Business Response
Date: 12/26/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-2022863-9404240. I have reviewed your previous correspondence and I empathize with your frustration in this matter. As shared in the previous correspondence, to be eligible for a refund, we ask that you return the ***** Camera you ordered by 31 January, 2023.

For more information, please review the emails sent by our Specialist team on Saturday, November 26, 2022 at 9:17 AM (PST) and Saturday, November 26, 2022 at 12:30 PM (PST).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 12/26/2022

Complaint: 18563915
See attachment
I am rejecting this response because:

Sincerely,

*********************
Business Response
Date: 01/11/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking I see that you've disputed the charge for order #***-2022863-9404240, so we are unable to take any actions further. If you want to cancel or withdraw the dispute, please contact your card issuer.

For more information, please reply to the email sent to your email address on Monday, November 28, 2022 at 3:17 PM (PST).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************

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