Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,354 total complaints in the last 3 years.
21,633 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a TYC ***** Replacement Evaporator order #***-5246356-0656249 on 5-14-22. It had a lifetime warranty as stated in the item description. I contacted TYC/Genera Corporation on 12-12-22 and was told the warranty is lifetime thru the original supplying wholesale distributor which would be Amazon.com. I purchased this directly from Amazon.com not any third party seller. I contacted Amazon.com on 12-22-22 and was told Amazon.com has a 30 day return limit and can't manually credit my account $53.00 Amazon Gift Card.
Business Response
Date: 12/14/2022
Hello ***,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that the item "TYC 97039 Replacement Evaporator " purchased in the order #***-5246356-0656249 isn't working as intended and you would like to have the item refunded. I'm sorry for the trouble caused with this. It's important for us to understand how situations like this directly impacts our customers, and we're grateful for the time you took to share the details.

I've checked the details and see that the return window on the item was expired on June 17, 2022. As this is outside the return window, we won't be able to replace or accept return on the item. If the item is still under manufacturer's warranty, I'd recommend consulting the owner's manual and/or contacting the manufacturer to see if the problem in question is covered under warranty.

Most manufacturers list contact information on the product packaging. If there isn't any information available, you may try doing a web search to find their phone number or website.

Further, on the item details, you may refer the Warranty & Support section for more information here: https://www.amazon.com/dp/B0087UJTA2

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/14/2022

Complaint: 18566255

I am rejecting this response because:

Sincerely,

************************* First let me inform it is a lifetime warranty product. TYC is a
lifetime warranty product. I first contacted Amazon and I was told to
contact TYC in which I did. Tyc informed me that it was purchased by
Amazon and therefore it is Amazon product and amazon is responsible for
the warranty. Will you please refund my account . Thank you
Initial Complaint
Date:12/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon delivered my packages to someone elses house. I have attached pictures that show what my porch looks like and what the porch that the packages were delivered to looks like. When I called them to get a refund they told me that I had to file a police report. I tried to explain that this was not delivered to my house and stolen it was delivered to the wrong house by their driver. I should not have to jump through hoops to file a police report for an error that was made on their end. But because they were being so insistent that they could not do anything until I filed a police report I called my police station. When I called the person I spoke to said that I can not file a theft report when the amazon driver did not deliver it correctly. He told me to call amazon and have them resolve it. So I called back and they again said they can not do anything until I file a police report that the police said I cant do. When I kept trying to tell the lady from Amazon this she talked over me and then hung up on me.
Business Response
Date: 12/14/2022
Hello Meagan,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you haven't received the item from the order #***-2758891-0322651 as you claim that the delivery address isn't correct. I'm sorry for the inconvenience caused with this. It's important for us to understand how situations like this directly impacts our customers, and we're grateful for the time you took to share these details. I've passed the details of the delivery to the carrier team as a strong feedback.

With regards to the order, I see that our internal team have already reviewed the details and emailed the correspondence to you on December 10, 2022 with the subject line "Your Amazon.com Inquiry". For your convenience, I'm providing the details below:

Based on the outcome of our investigations, we believe the item was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:

- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.

Were unable to accept Police Reports that are in pending or any other incomplete status.
The Police Report must be filed before 17 January 2023 and provided in English or Spanish to be considered for review.
Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened.
We will happily cooperate with the police as part of any investigation.

Thank you for your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/14/2022

Complaint: 18565843

I am rejecting this response because: if you read my complaint is stated that I did contact the local authorities and they said I cant file a police report because the driver delivered It to the wrong address they told me to file a complaint with Amazon which indid and you are still telling me to contact the authorities no one stole this package Amazon delivered it to the wrong address they said you can not file a police report because someone didnt do their job correctly so again I am asking that this be refunded since your driver delivered it to the wrong address and wa snot stolen from my porch

Sincerely,

*********************
Initial Complaint
Date:12/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
for order 112-2523311-3022624, we purchased the shipping label with amazon shipping service however amazon refunded the buyer using our refund after customer did not receive the item. We appealed the amazon az case but still they denied our appeal. Per amazon policy, if the seller used amazon shipping service, amazon would cover the lost of the package. amazon policy link is https://sellercentral.amazon.com/help/hub/reference/200202220 The policy should protect us is below. so amazon needs to cover the cost of this claim. Please reimburse us the full amount.
Business Response
Date: 12/15/2022
Hello,

We have reviewed seller's appeal and decided to uphold the decision on claim since the merchandise was not shipped in a timely manner. The tracking information for the Order 112-2523311-3022624 shows that the item was not shipped.

Sincerely,
Customer Answer
Date: 12/15/2022

Complaint: 18565868

I am rejecting this response because: **** is part of your shipping service program. They did take the package after they scanned the scan sheet. This is why they lost it during the transition since there is no tracking number update. so per amazon policy, amazon should be cover the lost. please appeal this in our favor.

Sincerely,

Zhe Xing
Initial Complaint
Date:12/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding order #***-5265728-8360247. I have documented this entire ordeal so far and Im not sure if I can continue shopping with amazon because theyve destroyed my trust. My order was supposed to arrive same day and required a signature. I was very clear in the delivery instructions for the driver to bring my package to my apartment or to contact me if they couldnt get in, and at the last resort to leave it with my leasing office staff. Instead the driver sent me one text, and I responded right away to no avail. The driver left the package outside of the apartment buildings on the ground, as seen in the delivery picture. As soon as I realized he left it in a random spot I went to find it and of course the package was missing. This could have and shouldve been avoided. The first agent I spoke to said I would need to wait until the next day to receive a resolution so Ive reached out again. Now Im getting the runaround. I just need my money back because all this is causing me additional stress.
Business Response
Date: 12/14/2022
Hello Mia,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you haven't received the item from the order #***-5265728-8360247, though the tracking says it's delivered. I'm sorry for the inconvenience caused with this.
It's important for us to understand how situations like this directly impacts our customers, and we're grateful for the time you took to share the details.

I see that our internal team has already reviewed the details and sent an email to your registered email address on Tuesday, December 13, 2022 with the subject line "Your Amazon.com Order #***-5265728-8360247". I request you to kindly refer the email correspondence on this.

Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."
See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/14/2022

Complaint: 18565747

I am rejecting this response because: Amazon will do anything to avoid responsibility. Theres no reason this should fall on me as the customer. Im disputing the purchase if they cannot be civil about this issue.

Sincerely,

*********
Initial Complaint
Date:12/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Drivers are delivering my packages to the wrong location. & most of the time it gets stolen.Ive tried to contact Amazon but they keep stating my packages has been delivered . Pictures show it not my door . They are not willing to help me . I spent over 200 for gift and Im not getting any help attached are the photos they take . And everytime its a different place . When i enter my instruction on the delivery every time
Business Response
Date: 12/14/2022
Hello ******,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry you haven't received the items from the order #***-1701486-7591436 that you claim the driver delivered to incorrect location. I'm sorry for the trouble caused with this. It's important for us to understand how situations like this directly impacts our customers, and we're grateful for the time you took to share these details.

I see that the details of the delivery has been already reviewed by our internal team and sent an email to your registered email address on Wednesday, December 14, 2022 with the subject line "Your Amazon.com Order #***-1701486-7591436". I request you to kindly refer the correspondence sent and take appropriate action for further assistance.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction at this time. However, we'll not be able to offer any additional insight or action on this matter without providing the police report as requested in the correspondence sent.

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
*****************************
Customer Answer
Date: 12/14/2022

Complaint: 18565703

I am rejecting this response because:

Sincerely,

*****************************
Business Response
Date: 12/17/2022
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry you haven't received the items from the order #***-1701486-7591436 that you claim the driver delivered to incorrect location. I'm sorry for the trouble caused with this.

I see that the details of the delivery has been already reviewed by our internal team and sent an email to your registered email address on December 16, 2022 with the subject line A Message from Amazon **************** requesting you to contact us back during the police department's normal business hours as we're unable to reach the police department.

To contact us, visit ******************************************************************* follow the prompts.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,

******
Amazon.com
*****************************
Initial Complaint
Date:12/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was given Amazon gift cards for my birthday this past September. I added the funds to my account and all was correct with the $125 in funds. I've made several purchases over the past few months. But, a few weeks ago I noticed a 'pending' charge amount on my gift card for an order that 1) didn't use a gift card and 2) was canceled by me. So, I waited a few days and saw the 'pending' gift charge did no go away. I reached out multiple times to Amazon support who basically kept telling me to 'wait a few more days'. By this time it had already been more than a week with the 'pending' charge still showing. After many attempts of working with support they finally escalated the issue saying 'there is a problem in our system' and the pending charge finally went away the next day.This brings us to the present. Again, I have an order which was paid for on Dec 7th with a combination of awards points and Amazon Store Card. Yet, again I see a pending $18.95 charge against my gift card. I did not at any time select to use my gift card with this order. Just like the previous times I've chatted with Amazon support multiple times now and they say..."We don't see any charges on your gift card. Don't worry.". But, I try to explain that with 'pending' charges it effectively takes $18.95 from my gift card balance and prevents me from using the full value of the gift card balance. It's December 13th and I still see the same pending charges. So they've tied up my funds (in a fraudulent manner) for nearly a week now, forcing me to use my own money rather than a gift card which was already paid for.I've wasted hours trying to get help from support and emailed the gift card escalation team (as the last support person told me, since they had no interest in helping me). It's frustrating and wrong to treat customers like this. Amazon's system is broken and their support doesn't care to fix issues. They took the money for the gift cards but they're preventing proper use.
Business Response
Date: 12/14/2022
Hello ******,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you notice a pending charge of $18.95 on your gift card balance. I'm sorry for any inconvenience caused with this.

I've checked for the details of the gift card balance on your account and can confirm that there isn't any charge pending on your gift card balance.

You can view your balance and usage history in Your Account here: https://www.amazon.com/gp/css/gc/balance/

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page.
Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

http://www.amazon.com/help/gc

If you still notice any pending charges, I request you to kindly help us with the screen shots of the pending charges to get the details reviewed further. Further, I'm sorry as the option to apply promotional credit to your account isn't available in this case.

I hope you find this information helps! We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/14/2022

Complaint: 18565476

I am rejecting this response because:
This is a recurring problem which has happened to me twice now and involved way too much of my time.The 'pending' charge tied up my gift card balance for more than a week and the previous time it happened it also took close to $30 away from the balance in a 'pending' state for more than a week. I was told after multiple discussions with Amazon support the prior time this happened that Amazon would put some one-time courtesy credit on my account. This was not done and now I've spent even longer with yet another issue with using my gift card. It isn't acceptable to me to say 'this is no longer an issue'. It's happened 2 times now with the same gift card and I've wasted at least 2-3 hours of my time going back and forth with Amazon support and finally filling a BBB claim. Thank you for your reply.

Sincerely,

*********************
Initial Complaint
Date:12/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/13/22 My prime video stopped working on my television so I went to my email to see what happened and it said my account was locked I also saw alerts of orders I did not place with a name that is not me. Someone has hacked my account and changed my information. I tried talking to customer service but they keep asking for payment that I never made. I signed up for Prime through Sprint.
Business Response
Date: 12/21/2022
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com

Customer Answer
Date: 12/21/2022

Complaint: 18565436

I am rejecting this response because: they have not addressed someone hacking my account. What decisions they have not decided anything.

Sincerely,

***********************************
Initial Complaint
Date:12/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an airborne VC with coupon, the original price was $15.31, and I got it for $9.18.But the package was delivered to another state, so I contacted costumer services to have it shipped again. But the agent wrongly processed a refund instead of replacement, she then transferred me to a different agent to fix this mistake.So I ended up being transferred 4 times, spent 1 hour and 20 mins waiting for the agents to figure it out. The 3rd agent **** told me as the refund already been processed, they cannot do replacement. Then she transferred me again saying shell find me someone to restore my coupon so I can purchase it again.Then I waited another 20, being told all I was told were wrong. Theres nothing they can do.Its hard enough my package was lost, now I have to pay extra for their agents wrong doing, and wasted 1 hour and 20 mins for all agents were telling me wrong information. All I want was my lost package to be re-delivered. I never requested for refund. Why I need to pay for the agents wrong doing?
Business Response
Date: 12/14/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the re-delivery of the missing order. I'm sorry for the inconvenience caused.

Since its already refunded, we have no option to reverse this action. I've shared the feedback with our team for necessary action for the coaching of the associate who processed the refund when you have not requested the same.

To get this resolved, I've added $7 credits on your account. Please proceed to place a new order, this $7 credit will be applied at checkout and you will effectively pay the same value with the refund. If you place any other order for the item sold and shipped by Amazon before ordering that Airborne item, then the credits will be applied to that order. I appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/14/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:12/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently purchased a espresso machine off of Amazon. On the listing price it says price I would be paying $799 ($159.80/item) . Unfortunately, when I received it, I only received 1 when I thought I would be receiving a total of 5 hence the ($159.80/item) right next the price I would be paying. Once I contacted Amazon seeking the machines I was told that I would not be getting them. I was told numerous times by multiple agents that there was a confusion or that I read the description wrong when it clearly says it. I was even told that by support I would be receiving the other 4 machines, but it was lie because I never gotten the email confirmation for tracking which they said I would and thus I proceeded to contact support again where they would proceed to tell me the same stuff again. Moreover there was no way for me to know that I would be receiving only 1 of the product when the page says that it would ($159.80/item) in addition I should have paid $159.80 for the one that I did receive, leading me to believe Amazon is intentionally using misleading descriptions to defraud their customers. Despite me continuously contacting support about this issue, I was unable to get a clear response, most of the time getting a copy and pasted script that repeated what I had already been told by previous agents. At this point, there isnt a point in me returning because that would just mean I would missing 1 more espresso machine that I need. Thus I also unable to receive any refund.
Business Response
Date: 12/14/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the order ID: ******************* reviewed by our internal team and got an update on the request as below:

Checking on this and see the item price and quantity is correct and included one item not five.

I'm sorry to hear about the problem you've had with your order, To be eligible for a refund, we ask that you return the PHILIPS **** Series Fully Automatic Espresso Machine w/ LatteGo you ordered within 30 days of the date you received it.

You can mail your package back using the return label provided in our ********************* (http://www.amazon.com/returns) In most cases, after the carrier has received your return package, it takes about two weeks for us to receive and process your return. Please note that international returns take longer. Once the return process is initiated, you can track your return here: https://www.amazon.com/gp/orc/returns/track

Please note that were unable to further assist without first receiving the return.

We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 12/14/2022

Complaint: 18565205

I am rejecting this response because: In the screenshots that i have provided indicates that I would be receiving a total of 5 hence the ($159.80/item). In addition I was also already told that I was going to receive my other 4 units (shown in the screenshots), but now everyone is unwilling to help. I also cannot return the item for refund because as stated in my previous statement I need the item, so why would I return an item that I need and when I'm also in need of the other 4 machines.

Sincerely,

***********************
Initial Complaint
Date:12/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon ***** ordered audible for me I never used the service or ordered it yet they keep charging me. I've call several times to cancel yet they won't do it. You owe me $58 a cancellation and an apology. You are liable for discrimination against the handicapped.
Business Response
Date: 12/24/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the Audible membership reviewed by our internal team and got an update on the request as below:

My name is ******* and I am a member of the ************** Team here at Audible. I received your email from our team at Amazon regarding your Audible membership.

On July 7. 2022, a 90 day free trial was started with Audible and the audiobook "Blacklist," by *********;*************;was purchased with the free credit. Memberships are not something that can be started automatically. Our members must go through a process that includes setting a default payment method for membership fee charges and agreeing to the Terms and Conditions before the membership can start. Since the membership was not canceled within the 90 day time frame, you were charged $14.95 starting October 7, 2022. The credit for this month was used toward the purchase of "Good Will," by Tiffany ********.

Based on your email, you are requesting to be refunded for the membership fees that you were charged. The total amount of the refund will be $29.90 and will automatically go back to the credit card that was charged within 7 to 10 business days depending on your bank. I can also cancel the membership effective January 7, 2022 to allow you to finish utilizing any membership benefits such as the Plus Catalog and discounts and sales for credit card purchases. Please let me know how you would like to proceed. I am here to help.

We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 12/24/2022

Complaint: 18565157

I am rejecting this response because:

Sincerely, amazon ****** ordered this I didn't order it I didn't read it and your company is scamming quadriplegic who really on ***** to perform daily tasks. Shame on your shady p
Operations

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