Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,354 total complaints in the last 3 years.
21,616 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The idiot driver threw my package in the middle of my yard with my dog. Not parts are missing. Unsure if my dog ate them or not. Either way the driver unsurprisingly provided no proof of delivery and I am owed a refund.
Business Response
Date: 12/19/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/17/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon cant keep their platform secure I have had my account hacked many of times after changing my password
Business Response
Date: 12/20/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

If you have concerns regarding your account security, the best action you can take is to choose a strong password for your account or enable Two-Step Verification, a feature that adds an extra layer of security by asking you to enter a unique security code in addition to your password.

To sign up for Two-Step Verification, follow the steps from this Help page: https://www.amazon.com/gp/help/customer/display.html?nodeId=****************.

For more information on choosing a strong password, please review the following Help page:
http://www.amazon.com/gp/help/customer/display.html?nodeId=********

Also please refer to the email sent by us with subject line "Lookout for online scammers" on Friday, December 16, 2022 at 12:11 AM (PST).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/17/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is committing fraud. I have returned items. I then receive the email that amazon has received the return items and have refunded the money. 2 month go by and amazon has recharged me for the product saying they have never received it. I call the customer service, they will only refunded a lesser amount then that wrongful charge. that is stealing from their customers.
Business Response
Date: 12/18/2022
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the amount difference in the refund processed.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that there is $9.44 difference in the refund.

I've initiated refund for the above amount to the original payment method which was used.

Hope this helped and solved the issue.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an 2 robes from Amazon they both showed to be delivering on the 14th one arrived the other did not it showed shipped in **** tracking I called Amazon they said it was not shipped I said it shows that snd they argued until he called or got out of there system and looked in **** system like I did . He then told me the item would be here by Friday I called back on Friday they said item was delivered I said no one was one was not they told me to check with my neighbors it was delivered I finally after a hour convinces someone to look and they say it has not shipped give it 48 hours I asked them to cancel refund and reshoot the item there s problem with that order I told him I needed it by the 21st if I did not get it by the 21st I was expecting a huge refund I said do we have a understanding he said no worries yes you will have it I still do not have the item
Business Response
Date: 12/20/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-4037730-3781858. Upon checking I see that your package has been delayed in transit. To help you with this, I've created a replacement order #***-8587509-7879432 which will be delivered by Thursday, December 22, 2022.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/17/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/15/2022, I placed an order on Amazon.com Order #***-1506288-2999444 and was charged $194.96. I was then again charged $196.96 for the same order number on 12/16/2022. With my bank even pending charges are made not available and withdrawn from my account. When I contacted Amazon, they informed me that I would not be charged twice. I tried to explain to them that both of the $194.96 charges had already been withdrawn and my checking account is short $196.96 because of their duplicate charge. They again said not to worry because I won't be charged twice. I again stated that my account had already been charged twice. Their response was per their business policy the funds should be refunded in 3-5 business days. So, 7 days before Christmas my bank account is missing $194.96 because of their duplicate charging and I may or may not have the money back in my checking account 2 days before Christmas.
Business Response
Date: 12/20/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-1506288-2999444. Upon checking I see that the second authorization $194.96 made on Friday, December 16, 2022 was reverted back after successfully authorizing $11.81. You will see $183.15 posted in your account within 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the second complaint about the issue of sharing my personal information with a third party seller, and the third party seller contacted my at my personal email address, attempting BRIBERY, to encourage me remove or modify the negative feedback!1. I'm EXTREMELY concerned about my personal information, being shared at amazon. with the third party seller!According to the amazon leadership team, when an order is fulfilled by amazon, no personal information from the customer is supposed to be shared with a third party seller!2. Why the seller contacted me at my personal email and attempted BRIBERY to have me remove the feedback left?Amazon MUST be held accountable for sharing my personal information with a third party seller and the seller must be held accountable for contacting me at my personal email!!!!!!!!!--------------From: cfuking <*******************>Sent: Monday, November 14, 2022 2:38 AM To: ******************** <********************>Subject: Free $50 Amazon Gift Card for Black Friday Sale Hi Pejman,Sorry for the trouble. I'm Macky, an Amazon seller for the CFUKING brand. We sincerely apologize that our Probiotic Supplement did not meet your expectation.We see that you left a negative review for our product on November 3, 2022, and we understand that you've required a refund. Have you received a refund? Do you need further help? Please let me know what to do.As you know, ratings are very important to our small business.Would you consider removing or modifying the review? We will provide you with an Amazon GC worth $50 as compensation.(We would appreciate it if you could send us screenshots after making the changes.)You are also welcome to contact us with your suggestions and any concerns.Thank you for your understanding on this issue, and we apologize for any inconvenience this could have caused.Hope you can give us this chance. Thank you in advance! Waiting for your reply.Best Regards,CFUKING Team *******************
Business Response
Date: 12/20/2022
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint details and would like to inform you that the sellers don't have option to view the personal information of our customers. However, they may send any order related correspondence using Amazon as platform. I'm sorry that the seller has emailed offering $50 gift card credit to modify the feedback left on the item.

The account information is saved in encrypted format and our employees or the sellers won't be able to see the information.
Even the employees assisting you on an order won't be able to view the account information unless the account has been authenticated by you.

With regards to the email sent by the seller, we have escalated the issue to the concerned team and see that they have sent an email correspondence on the issue. I request you to kindly reply to the email so that the request will be reviewed by the concerned team directly.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
Regards,

******
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/17/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 17, 2022 Amazon took ***** out of my account that I did not Authorize I have no unpaid orders with them or Prime they had no reason or right to take my money this is the second time they have done this
Business Response
Date: 12/18/2022
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with the charge you did not recognize and I have reviewed the issue in detail. We will not be able to issue a refund on this issue.

The Order ID: ******************* was placed from your account on Thursday, December 15, 2022 for delivery to your location. You could refuse or return the item for a refund as applicable.

You could select the options from the order details page from your account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,

Raman R.
Amazon.com ****************
Initial Complaint
Date:12/17/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On, Nov 28th, 22 I purchased an Amazon $40 gift card based on an $8 Promo listed on the page.However, the promo was never applied.I called Amazon on Dec, 2nd asking about the promo. The Amazon rep asked me to provide a screenshot of the Promo to this email address: [email protected]. I did so immediately. The automatic reply for the email says that they will respond within 6 hours. However, it has been more than 2 weeks, and this is still a no-go.I expected better from Amazon.
Business Response
Date: 12/18/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with us on adding Gift Card funds on your Order ID: ******************* and have looked into the matter in detail. We regret any misunderstanding but are not able to issue any promotional credits on this issue.

While funds were added to your account, this is not the same as a Gift Card purchase. You could, however, purchase a Gift Card and then add the funds to your account to avail of this offer.

I refer you to the terms and conditions of the offer available using the link on the page you have shared.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,

Raman R.
Amazon.com ****************
Customer Answer
Date: 01/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account for no valid reason (their claim is that I have returned too many things but my returns are a small fraction of the purchases I have made). Im have to no longer do business with them but the problem is that I had $341 in gift card credit that I had stored in my account, which theyre now not letting me use on anything but digital purposes. I would have been happy to even just use it all on buying a gift card to another service from Amazon and emptying my account but theyre not letting me do that and cancel any purchase I attempt to make there. The email on the account is **********************
Business Response
Date: 12/18/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

As we informed you earlier, we have closed this account. This is because you have not met the terms of our Conditions of Use agreement. Learn more about the Conditions of Use by following this link: *****************************************************************************.

After a thorough review, we have decided not to restore your full access to this account. Your account is restricted to digital purchases only due to multiple violations of our returns and refund policy. We will automatically cancel all non-digital orders placed on Amazon.com and if you have been charged, a refund will be processed.

As our investigations are proprietary, we will not be able to share our findings or methods.

If you have any digital content on this account, you can access the content by clicking the Manage Your Content and Devices link on the "Your Account" menu on Amazon.com.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,

Raman R.
Amazon.com ****************
Customer Answer
Date: 01/05/2023

Complaint: 18603360

I am rejecting this response because: I did not violate the policy and was not given any warning to retrieve my assets ($341 in gift card balance) in this account before the account was shut. If this account will be deemed inactive, I demand to at least receive my money back first.

Sincerely,

*****************
Business Response
Date: 01/17/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for writing to us, we reviewed the information you provided on appeal and have confirmed that the original decision was correct. You will not be able to place non-digital orders on the Amazon site. In this case, the gift card balance can still be used to place digital orders for Kindle Books or other digital purchases.

As we informed you earlier, we have restricted this account. This is because you have not met the terms of our Conditions of Use agreement. Learn more about the Conditions of Use by following this link: *****************************************************************************.

As our investigations are proprietary, we will not be able to share our findings or methods.

Regarding the Gift Card balance, we will not be able to transfer or reissue to a card or cheque from your account. I share the terms and conditions from the help pages for reference.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Customer Answer
Date: 01/24/2023

Complaint: 18603360

I am rejecting this response because:
I did not break your policy and will *** if I don't get my $341 BACK

Sincerely,

*****************
Initial Complaint
Date:12/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #***-8944726-0219444. Item, sword Fort Handmade Cosplay Japanese Anime Sword. Total $97.82 I ordered an item for Christmas present for my son on dec 8. Recieved notification on 12/12 that item was damaged in transit and was deemed undeliverable. Have spoke with Amazon customer service multiple times and they are refusing to refund me until I wait for item to be delivered?! Which im not sure how when Amazon has stepped in and said its undeliverable. I've asked for a gift card refund to expedite the process so I can use money for another gift. Im told I have to wait 30 days for refund. Unacceptable considering the item never made it to my possession. They charged my card on 12/8 I also believe I should be compensated extra for all the time I've been out of my funds through no fault of my own.
Business Response
Date: 12/28/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with your order being delayed on account of the packaging being damaged; I have reviewed it in detail. We sincerely regret the inconvenience caused.

In this case, I have requested a full refund of $86.95 for this shipment to your original payment method. You should see it within the next 3-5 business days.

At times, the carrier may still attempt delivery of the package, which is a rather infrequent occurrence. If this happens I would request you to return it using the courtesy return label. If the item is delivered, you could be retrocharged for this refund.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/04/2023

Complaint: 18603341

I am rejecting this response because:
Initial answer from Amazon stated 3-5 business days to recieve my refund. It is now day 6 and I recieved 2 separate emails. I stating 2-3 business days and the other 3-5 business days. My card was charged on 12/8. We are approaching almost 30 days since you have taken my money. I keep getting told different time frames to recieve my money. There is no guarantee that I will be receiving it back at this point.
Sincerely,

***************************

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