Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,392 total complaints in the last 3 years.
21,617 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used my amazon pay account for paying a purchase I made in woot.com. However, the payment method kept on failing and my amazon.com account ****************** got locked in because of this. Whenever I try to login, a page saying that I need to switch countries keep on being shown to me. I have already called customer service multiple times already to resolve the issue but there has not been any progress with regards to this.
Business Response
Date: 01/03/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 1/3/23 confirming account reinstatement.
Sincerely,
Initial Complaint
Date:12/17/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm beginning to think I'm experiencing a stalking campaign from a member of the Amazon customer service. It began with order *******************. The laptop arrived tampered with. I cannot upload voice recordings. Please see here for the full story ******************************************************************************************** - ****** arrives tampered with (see review for some evidence, and I also offered memory dump, partition copy, and WireShark protocols - Amazons support says it's ok to return late, because I wanted to give it to the police first - Horror chats, Amazon employees either don't respond, don't stick to their word - Amazon wants to hold me accountable for a 20% restocking fee, even though the laptop verifiably wasn't new - Support agents refuse to share their last name (or initial) - 12/12, *** leaves a call tag, but didn't pick up the item - 12/13 *** leaves call tag on top of parcel - 12/`14 *** leaves call tag on top of parcel - 12/15 at 4am the BBB agent (also incompetent response or taken over) says he scheduled a pickup. This would ALWAYS be the NEXT business day. The agent also apparently didn't know I already received the restocking fee, refunded towards a 10$ body lotion - 12/15 *** leaves call tag (parcel was not out, bc pickup for 12/16)- 12/16 No pickup. CS agent schedules a new pickup (so they say)- 12/17 No piickup, no tag Again, you can read the full story here ******************************************************************************************** I sound more irritated than normal, because this is going on for two years now, and I depend on Amazon.
Business Response
Date: 12/19/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Firstly, I'm sorry for the terrible experience you had with the laptop and also its return. This usually doesn't happen.

To help you, I've requested a *** pickup again. This time, please call *** and provide the tracking number so that they can help you with the time they will pickup the item. Please ignore if the item has already been picked up. Once the item is returned to our returns center, you will receive a refund.

I see that you never requested for a return label till December 2022. This means the return time is passed. Any return of this item from now will attract restocking fee. We are unable to issue refund for the restocking fee in this case. For security reasons, we are unable to visit the links provided in the complaint.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 01/04/2023
I have forwarded the stalking case to the FBI.
Initial Complaint
Date:12/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon sent me a defective laptop with a bad battery that loses charge while charging. I filed for a return, *** came picked it up and then brought it back because it has a lithium battery and said Amazon needed to send me a return label for Air shipping not ground shipping. I called amazon and they said they could not a accept a return of the product because they do not offer air shipping and they could not give me a refund for 30 days, which means I am without a working laptop or the money to get a new one when I NEED IT FOR SCHOOL.
Business Response
Date: 12/19/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble in returning the item.

I've arranged for a pickup again. *** should bring the labels and return the item to us. If there are any issues this time, please let us know and we will be happy to help you further.

An email with the return information has already been sent to your email.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:12/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon to close my account due to issues with repeated hacking of my account. I was told I had to purchase an Amazon card or Apple card for $500. I was also told that Amazon would credit me this amount prior to purchasing. I did purchase a card and sent the card info via text. I was not credited this amount. When I spoke to *******. he told me I had to buy 4 more $500 cards to block any hackers that *** be using my information. I spent over 2 hours on the phone with the gentleman trying to get $500 my money back. I did receive a code from Amazon giving me the credit information to purchase the card but it was not credited to my account. So as it stands now, I spent $500 from my checking account to buy a card to cancel my account. That sure sounds like a scam to me. Can you please contact me about this issue? Thank you. *********************************
Business Response
Date: 12/20/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im very sorry you have had this experience. We suggest you file a report with the police, appropriate authorities and/or your regional fraud reporting center such as the Internet ********************** (www.ic3.gov).

We need more information to assist you with this request. Please contact our **************** Team at your earliest convenience. You can reach us by chat or phone at the link below:

https://www.amazon.com/hz/contact-us?initialIssue=cu.cpr

Here is the link for Common Gift Card Scams web page: https://www.amazon.com/b/?node=15435487011

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RE: Amazon.com Order on October 5, 2022 Order# ***-3092991-8853006 This order was rejected and marked "return to sender." It was brought to the *** store, accepted and returned to sender on Nov 1st.Since this time over the last 6-7 weeks I have chatted with Amazon customer support. I explained the problem in full detail, that I have done all I can to resolve the problem. Tracking should show a Return To Sender. 2.5 weeks ago Amazon chat with a customer service agent promised an immediate refund. It had been the 3rd chat and it was clear, I had been bringing an obvious point and complaint for resolution to them in multiple attempts for a solution. Result: Amazon told me they will process a refund 2.5 weeks ago.Then it was false information as the refund never posted to my credit card account.2.) I called and talked to Amazon customer support last week. I explained the entire problem again. The facts and issue are obvious. I explained I was promised a refund by support. Apparently, as typical an email got sent to someone who sat on it and did nothing.-This time the person told me "they will send an email to someone and get back to me." Well we know from many years dealing with Amazon support this will never happen.3.) So this is why it is a Better Business Bureau matter at this point.-Now that I have someone's attention who may be in a position to actually solve the simple matter and follow through on promises, please do. -I'm showing the grand total for this order and refund due = $194.71 Thank you in advance for finally solving this issue.-----------------------------------For clarity of the order and the "return to sender" it included all the following items in the order number above:Adult Vikings Character Costume Men's *************** Costume ******* Sold by: HalloweenCostumes $65.99 Black Faux Fur Collar Viking Cape for *************** Sold by: HalloweenCostumes $55.99 Adult Viking ********************* $50.99
Business Response
Date: 12/20/2022
Hello,
We have reviewed the issue filed for the Order ID ******************* and noticed that the A to Z guarantee Claim was withdrawn.
The seller provided the tracking information below which shows the order was delivered to the Buyer and it doesn't reflect "returned to Sender".
-- Carrier: UPS
-- Tracking Number: 1ZE3594XYW36736432
-- Delivery Date: October 13, 2022
However, if the item was returned by Buyer, requesting Buyer to share the return tracking details. ***** has to respond with the tracking information for their return, if available. Without this information we are unable to take further action. The return details should include:

-- The shipping carriers name
-- Tracking number
In summary, we are unable to issue a refund to the Buyer as there is no proof of return made to the Seller.
Sincerely,
Initial Complaint
Date:12/17/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I noticed a charge of ***** USD on my old credit card (ending ****) which was removed from Amazon account while ago. I never made a purchase with this amount. This is either a scam or a mistake, both of which implies a huge issue with Amazon customer secure information handling. This charge was observed on a credit card of mine which was removed from Amazon accounts and there is no reason Amazon access that card or keep its info in their system anymore. This is against the law. Please move forward with full reimbursement. This makes me completely lose my confidence and trust to Amazon.com. I have no idea how many of these false charges were made on my credit cards since I am not able o check every single transaction on my credit card. Babak
Business Response
Date: 12/20/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. A payment descriptor is text that appears on your bank, or credit card, statement, and shows details for which company processed a payment. Descriptors could include information such as the company name, date of the charge, and the State where the purchase was made.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

For more information about identifying unknown charges on your statement, visit:

***********************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 12/20/2022

Complaint: 18604831

I am rejecting this response because:
this is a general copied answer and does not address my problem. None of the details on the transaction match with any of my past Amazon orders. As requested, refund must be processed and my old credit card should be immediately removed from your system to avoid fraud.

Sincerely,

*********************** ********
Customer Answer
Date: 01/06/2023
The order ID appears on the transaction of the card is: 5D9TX5D63
Business Response
Date: 01/16/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for the additional information. I was able to find the charge on another customers account but, for security purposes, I am unable to share the details with you. If you still do not recognize this charge, please dispute the charge with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:12/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My name is ***************************. I am the owner of an Amazon seller account named ***** ************************ My account was suspended, and Amazon removed access to it, so I am unable to sign in. Amazon cheated me and didn't send instructions to reinstate the access as promised. I contacted Customer Support to receive assistance in reinstating my seller account. They promised to transfer my case to the account specialist. He was supposed to contact me, but I have yet to receive a single call or message from the team. I am completely ignored. Every time I call, I get the same answer: "An account specialist will contact you and send instructions." However, no action was taken on their part. NO MESSAGE OR CALL.Because of the Amazon team, I tripled my money, and my business was shut down. My account was blocked by mistake. I did not receive any complaints or violations before blocking. My account is in excellent health. I conduct my business honestly according to Amazon's policies.But for their part, Amazon completely ignores me and does not provide any help. Standard template responses only. complete irresponsibility and indifference.I attached the following documents:Passport (confirm my identity).Bank statement (confirm my billing address). These documents help you to confirm my identity and payment account. I kindly ask you to reinstate access to my seller account ***********Respectfully,***************************
Customer Answer
Date: 04/13/2023
Greetings! My concern is regarding the disbursement of funds on Amazon. I reached out to Amazon many times with a request to allow me to withdraw funds. However, Amazon has been ignoring all of my inquiry letters for over a month. It`s been 90 days since my account was deactivated, and I want to disburse the funds from my account balance. I reached out to the Payment Team, but they did not respond to me. They did not reject my request or list the necessary points. I would like to disburse the funds, but nobody sent me points for the appeal. They do not respond to my letters. This is my first time writing a withdrawal letter, and I understand there is only one chance. But they don't give it to me. I didn't get rejected. I don't at all. I kindly ask you to provide me with the necessary points for appeal. Best regards!
Business Response
Date: 04/25/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Thank you,
Amazon.com
Customer Answer
Date: 04/26/2023

Complaint: 18604768

I am rejecting this response because: this answer does not address my problem in any way. Amazon did not properly notify me of the reason for the suspension of my account.
Let me know what information needs to be provided. I sent the necessary documents to identify me.
Amazon support promised to send me instructions many times, but they lied. I have never received a response from them either with instructions or other information. All my emails are ignored.
Please, let me know the following: what I need to provide in order to reinstate my seller account and return the access to it.
Sincerely,
***************************
Business Response
Date: 04/27/2023
Hello,

We retain the right to immediately restrict or prevent access to our site. We removed this sellers access because they may be using our site to engage in fraudulent activity.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Thank you,
Amazon.com
Customer Answer
Date: 05/02/2023

Complaint: 18604768

I am rejecting this response because: Amazon cheated me and didn't send instructions to reactivate the access as promised. Amazon ignored my messages.
They were absolutely irresponsible because I did not receive instructions, and nobody called me as they promised. Amazon specialists did not explain how to appeal the account deactivation. Nobody called me or sent a message for more than THREE MONTH.
I contacted Customer Support to receive assistance in reinstating my seller account. They promised to transfer my case to the account specialist. He was supposed to contact me, but I have yet to receive a single call or message from the team. I am completely ignored. Every time I call, I get the same answer: "An account specialist will contact you and send instructions." However, no action was taken on their part. NO MESSAGE OR CALL.
My account was suspended by mistake. I did not receive any complaints or violations before deactivation. My account is in excellent health. I conduct my business honestly according to Amazon's policies.

Sincerely,

***************************
Initial Complaint
Date:12/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been unfairly banned from writing Amazon reviews around august. I followed all the guidelines (no swearing, no **************** about the item, not writing on behalf of anyone, did not get paid). I was honest with my reviews and was banned. I sent an email [email protected] on 8/7/22, 8/12/2022, and again on 10/12/22. No one responded and I contacted Amazon help phone, they didnt know what to do. I also chatted with Amazon help 3 times and one of them gave me a work number (AZ30GHDOFCY9G). Two weeks later with no response, I contacted Amazon support chat again for an hour and they said they cannot do anything, and they dont know if community help department will ever respond. I feel that theyre doing this on purpose to not resolve the issue of my unfair ban. Or I would like to at least understand why I was banned instead of an automated banned email. Attached is the copy of the latest chat from customer service.
Business Response
Date: 12/20/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking, the e-mail address you have provided to us with isn't associated with an account. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SCAMMED BY ******************************** FOR $198.45 sent me wrong product, refuse to accept return and refund!!! I purchased a product on amazon.com (godox battery) total amount $198.45.amazon.com sent me a wrong product, when I request return and tried to return wrong item sent, amazon and their so claimed seller "adorama" refused to refund, refused to reply to my requests, then they lied about their excuses and now they simply ignore me.Dec. 8th. - I request to return product for full refund - no amazon return options, I received email with weird shipping label and info that I will have to pay for return fees = they sent me wrong product and try to scam me on some return fees Dec. 9th. - I tried to contact amazon and adorama via amazon website, but no reply, no call, no info Dec. 12th. - I called amazon CS multiple times, some of their employees either hung up or disconnected due bad training,, bad work attitude, bad connection, phone static... I spoke with manager; ******* who promised to investigate and asked for 1 MORE DAY, until Dec. 13th. to resolve this issue. Dec. 13th. no update, no refund, I called again amazon CS REP. ****** keeps asking me if I called the seller "adorama" or received updates. ***** had no clue what is going on, no updates, no refund.Dec. 15th. I tried to located amazon executive office number; ************** = ***** from amazon executive office promised to connect me with a manager that can help, put me on hold and got disconnected. Called again *************** yet this time *** got upset that he does not handle this and simply hung up...Dec. 16th. & 17. I have been scammed by amazon and wasted valuable time and at this point have no options but to take legal action vs amazon and so called adorama.
Business Response
Date: 12/20/2022
Hello,

We have reviewed the claim raised on order 111-9082318-6009845 and have asked the buyer to proceed with returning the item in order to get a refund.

Thanking you,

Customer Answer
Date: 12/26/2022

Complaint: 18604356

this vague messages from someone from amazon that is afraid to sign their name just shows lack of organization and lack of support at amazon;
Why did I have to file complaints and fraud charge to get your attention and recover my money?

I am rejecting this response because:
1. adorama / amazon is trying to charge me for return fees, including some kind of "shipping insurance"
2. I am not allowed to return via amazon but as stated by amazon "carrier of my choice" = I am not going to drive around the city trying to figure out who will take this package back... I ORDERED FROM AMAZON AND I RETURN TO AMAZON.
3. no info, no shipping label, no paid return shipping or insurance.
when the product was advertised on amazon there was no info about the return process - wrong product advertised, deceiving return fees and requests.
you have amazon trucks deliver every day to my building so I am sure they can with no problem take the package back.

***********************
Business Response
Date: 01/19/2023
Hello ******,

I am **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you received wrong item.

I've reviewed your complaint and see that a claim has been filed and a charge dispute has been requested as well.

I can confirm that our team has processed charge dispute in your favor and refund has been processed.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:12/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The idiot driver threw my package in the middle of my yard with my dog. Not parts are missing. Unsure if my dog ate them or not. Either way the driver unsurprisingly provided no proof of delivery and I am owed a refund.
Business Response
Date: 12/19/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com

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