Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,392 total complaints in the last 3 years.
21,612 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered on Amazon early morning of December 14th. When the payment took it said that their wasnt enough funds after taking ****** from my account. I immediately called and told them that the system kept trying to update and pull money that was already taken from me and that it is something wrong with my order. They informed me that it was fixed and later that day I found out it was indeed not fixed. So I called again and was told by an supervisor after speaking with 4 people that she had fixed the problem. The address on the items wasnt the original address I put but since their was issues it didnt process properly. They told me on the email they updated the address it still went to the wrong place and then they blamed me even after they lied and said they updated and fixed the issue in email! When I informed them that it was sent to my old home they said it wasnt and that I couldnt get a refund even after calling **** themselves and finding out that they did in fact deliver to the old address Amazon still refused to give me my refund for my item and even made matters extremely worst. My address is **** colony blvd not *********************. Tracking id number **********************
Business Response
Date: 01/02/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-3982619-3195463.

Based on the results of our investigation, we aren't able to provide a Replacement/Refund for this order at this time.

Based on the information provided by the carrier, we're able to confirm that your package was delivered with the same package weight and dimensions mentioned on our website.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************
Initial Complaint
Date:12/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon lied and swindled me into spending money with them ..I was provided a credit for their negligence this credit is only used in one form , buying directly from them . They do not have the items I forced myself to buy Was promised to be to spend said credit in any form all I had to do was continue the transaction normally and the credit would be re-embursed when realized I was lied to the supervisors that represent Amazon told me theres nothing they can do and hang up the phone on me .. I have yet received an packages or refunds
Business Response
Date: 01/03/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry, but I wasn't able to determine exactly what kind of help you need from your complaint details that is copied below. Please help me with more information so we can check and help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************
Initial Complaint
Date:12/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i bought a hp pc pavilion gameing desktop pc it came form amazon and it stop working called amazon they cant see were i bought from them on the shiping label bit sad from amazon i want it replaced i dont want to pay for some thing i cant use
Business Response
Date: 12/20/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order. Upon checking, the e-mail address you have provided to us doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/18/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted them back in August about being charged twice a month. They refunded my money for an apparent second account I had, and they were supposed to delete the second account. They never did and have still been charging me twice a month and refused to even talk to me. They disconnected our conversation.
Business Response
Date: 12/20/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with Prime Membership charges on your Amazon account. To help you with this, I've cancelled prime and issued refund for September and October charges.

Refunds will reflect in your account within 3-5 business days. Please reply back with email address of the account you would like to close so we can help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our account was locked by Amazon and we are unable to resolve issues with past orders. When contacting by phone, we are told to contact our credit card company, but cannot due to the time period in which the below orders were placed. We were sent a refund email by Amazon on the below orders but did not receive the amount expected. If Amazon sent a refund, we'd like to clarify the amount and, if it is less than the purchase price, why there is a price difference. The refund may not have reached our credit card for some reason and we need to clarify that a refund was issued, the amount, any changes to the amount, and the date of refund (if available):111-1573533-6335445 114-6974720-7677864 111-8672230-9717012 111-4348595-6836259 114-1521384-9803460 114-9671633-2897038 Multiple 111-5336298-1869850 111-5000598-2789831 111-5797176-6277817 114-0704505-7184256 111-6958475-5133813 112-9226821-1727423 114-5663792-6382646 114-1757008-2629049 114-8703911-5047468 114-8360544-7604214 114-9018774-1865850 111-0869277-8416261 112-8307017-1590645
Business Response
Date: 01/12/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 12/12/2022.
Sincerely,
***
Amazon.com
Customer Answer
Date: 01/12/2023

Complaint: 18602371

I am rejecting this response because:

This complaint is not in regards to terminating accounts, it is in regards to unlawfully holding money that is not Amazons. We need Amazon to ensure refunds were issued on the mentioned orders, as already agreed to by Amazon prior to account closure.
Sincerely,

*********************************
Customer Answer
Date: 01/20/2023
Please note that we have found additional orders that have not been refunded that we need Amazon to confirm were refunded. As we cannot access our account, we need the refund amount and payment method used on each of these orders confirmed by Amazon in case that is causing us not to correctly locate these refunds. Please see below for the order numbers, associated amounts, and the expected credit cards in which we were expecting these refunds so that we may locate them:

Order Number Amount Payment Method
113-8024151-9993860 $133.90 AmEx 92000
113-0958955-2622623 $179.60 Discover 1550

As we did not include the expected amount and credit card number on the orders in our original complaint, please see below:

Order Number Amount Payment Method
111-1573533-6335445 $206.65 Mastercard 0150
111-5797176-6277817 $104.45 Mastercard 4445
114-8703911-5047468 $149.99 Mastercard 4845
114-1521384-9803460 $100.46 Mastercard 4845
114-6974720-7677864 $109.97 Mastercard 4845
114-0704505-7184256 $159.99 Mastercard 4845
114-1757008-2629049 $147.74 Mastercard 4845
111-5000598-2789831 $111.05 Mastercard 5968
111-6958475-5133813 $219.99 Mastercard 5968
111-8672230-9717012 $87.50 Mastercard 5968
114-9671633-2897038 $149.99 Mastercard 6478
114-9018774-1865850 $96.06 Mastercard 7994
114-8360544-7604214 $80.99 Mastercard 7994
113-9747431-3987418 $325.00 Visa 2288
113-2848419-5055427 $291.70 Visa 2288
113-1556742-3544243 $231.94 Visa 2288
113-5673484-1525052 $119.56 Visa 2288
113-5397810-3228250 $129.90 Visa 2288
112-9226821-1727423 $180.47 Visa 2288
111-5336298-1869850 $112.95 Visa 2288
114-5663792-6382646 $692.10 Visa 2288

Business Response
Date: 02/03/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 12/12/2022.
Sincerely,
***
Amazon.com
Customer Answer
Date: 02/14/2023
We need a csv export of our Amazon sales from 2022 for tax purposes but are unable to access our account and are unable to get in contact with Amazon as our account has been restricted. Agents also say they cannot access our account.
Business Response
Date: 02/16/2023
Greetings from Amazon,

We understand your concern with regards to the csv export of your Amazon sales from 2022 for tax purposes.

Please note that, we will not able to download reports on your behalf. Only the **************** or the assigned users of the Selling account are allowed to download the reports.

Therefore, kindly appeal for your Amazon Selling account and then you will be able to download the report.
Business Response
Date: 03/02/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
The funds in your account will not be disbursed to you.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
*********
Amazon.com
Customer Answer
Date: 03/03/2023

Complaint: 18602371

I am rejecting this response because:
Amazon, you are able to terminate accounts at any time. However, if merchandise was returned, a refund needs to be issued. Furthermore, we require our transactions for tax purposes as previously mentioned. We are not looking for our account to be reinstated or for any information as to why our account was removed. We simply need our refunds confirmed and our transactions provided. We will have to escalate this with the *** if we are unable to receive information to file our taxes.

Sincerely,

*********************************
Business Response
Date: 03/14/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Business Response
Date: 03/16/2023
Hello,

While we appreciate the customers interest, we are unable to proceed with customer's request.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Amazon.com
Business Response
Date: 03/20/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

********
Amazon.com
==========
Business Response
Date: 03/22/2023

Greetings from Amazon.com,
We are reaching out to our Tax teams to see if there is a way to get the sellers tax documents for their account.

We are unable to download specific transactions as the seller or approved parties are the only ones that have access to download reports.

I will respond to the complaint when I receive more information from our Tax Team.
Business Response
Date: 04/04/2023
Hello,
Greetings from Amazon.com,

We are reaching out to our Tax teams to see if there is a way to get the sellers tax documents for their account.

We are unable to download specific transactions as the seller or approved parties are the only ones that have access to download reports.

I will respond to the complaint when I receive more information from our Tax Team.
Thanks & regards,
Amazon.com
Business Response
Date: 04/05/2023
Hello from Amazon,

We have already responded to the Selling Partner on the case:12309273361 with subject: Your BBB Complaint ID: ******** RE: Tax Documentation.

Please ask them to refer the case.
Business Response
Date: 04/28/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We are currently unable to take the actions requested.

Sincerely,

Amazon.com Seller Performance

Customer Answer
Date: 05/02/2023

Complaint: 18602371

I am rejecting this response because:
Please clarify what further information you need.

Sincerely,

*********************************
Business Response
Date: 05/08/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 05/20/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 12/12/2022.
Sincerely,
***
Amazon.com
Customer Answer
Date: 05/22/2023

Complaint: 18602371

I am rejecting this response because:
Again, this complaint has nothing to do with terminating our account. We are owed refunds by Amazon, as clearly explained multiple times, and these are to be completed regardless of account status. We will need to seek legal action if Amazon does not reply to our clear concern, aligning with their Terms and Conditions.

Sincerely,

*********************************
Initial Complaint
Date:12/18/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business has locked my account 8 times over the past year, each time due to me making a purchase and them needing to verify my card, ive sent them the info the last 7 times, and have told them they are prepaid debit cards, as i dont feel safe leaving my banking information on amazon due to having an account hacked in the past and purchases made. there is nothing in their terms of service stating that you cannot use prepaid debit cards or cash app cards. the past 7 times they have unlocked my account no issue. this time they are being extremely difficult to deal with, im having supervisors laugh at me, customer service agents hanging up, and telling me that prepaid debit cards nor cashapp cards are allowed on amazon and they have every right to block my account due to using one. ive been a prime member for over 8 years, have tons of purchases on my account, that im now locked out of as well, movies, music, games, my 6 amazon alexas, my 4 amazon fire sticks, my amazon eero router. all because i use a prepaid debit card. they want bank statements but its a prepaid debit card, which does not have bank statements. ive been using prepaid cards for years as they are a safer alternative to putting your actual bank or credit cards on amazon. but yeah your supervisors are laughing and telling me sorry we dont care you used a cashapp card so thats your problem. ive lost tons of orders from prime day and amazon sales because they close the account and all orders made. even though ive submitted proof i own the card which is basically my name on the card and id. this absolutely makes no sense and should be resolved. whole amazon ecosystem in my house and they block my account for purchasing items. please fix this.
Business Response
Date: 01/13/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-01-04 confirming account reinstatement.
Customer Answer
Date: 01/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on October 3 and the tracking I received is that it was delivered in the 5th. I paid ****** for my order. I was trying to get some assistance for the package as I stayed home from work for this delivery and nothing Never came. The representatives have been rude and very unhelpful now that the window has passed as I have been busy with business they are telling me that due to the age of the order they cant help, they were never helping in the first place. This is very frustrating and inconvenient to me. This was an item for my birthday and I never got it and they have my money. This is the second time I am writing because I received no response the first time. I just needed my item to be delivered buy at this point I want my money back. I will never shop again at Amazon. Theyre stealing customers money and not delivering .
Business Response
Date: 12/19/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that this is an old order and we'll not be able to take any action on it from our end.

Its out of return window.

If there was any option, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 12/20/2022

Complaint: 18605765

I am rejecting this response because:I was trying to seek assistance while the order was within the return timeframe and no body helped. Everyone was being rude and sending one automated message all the time. There is nothing to even be returned as I mentioned my item was never delivered. I cant accept this that I paid for this item and have been texting and calling all this time for help and was pushed around and now they are telling me its too late. I cant let my money go to waste. I dont have my money nor the product I purchased. This needs to be fixed either have my money sent or my item.

Sincerely,

***********************
Initial Complaint
Date:12/17/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have reached out to Amazon multiple times in reference to two orders that's were placed on 12/12/2022. Upon placing these ordered we were promised delivery by Wednesday 12/14/22. 3 days later we have yet to receive these orders. When inquire with Amazon they claim the order has been delayed in shipping however, the shipment originated in the same location as the delivery hub for my neighborhood. When reaching out to Amazon via the contact us option through the app I am sent to a center in ***** where they are very unhelpful and unsympathetic to my issue. These orders contain health items for my family. As well as Christmas present. When trying to contact them I received multiple responses responses claiming they shipment was lost or the shipment will be arriving today please come back tomorrow and we can address a possibly refund. They seem to be kicking the can down the road to the next day. These orders are totaling an excess of $80 without these being refunded i have no way of purchasing new products. Here are the order numbers as well as the tracking numbers of the shipment. My confusion is why Amazon would offer a service that is beyond there control as well as why I am getting lackluster responses from there customer service even after I have requested to be moved to a domestic representative.Order numbers:112-2669489-9930667 113-9098807-3439468 Tracking number:TBA304312573513
Business Response
Date: 12/19/2022
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the order delivery issues.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that the two of the items from the Order ID: ******************* were replaced and they are yet to be shipped out.

Refund has been processed for the remaining items.

I would request you to wait for the refund as it was processed on 18th December and it will take 3 to 5 business days for the refund to be credited.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, we are merchant token A1VHFVDTSDHVOR. Amazon has paralyzed our account and stopped letting us sell our best-selling product during the busiest time of the year. They have shut down all our Wet Brush listings claiming they cant verify our documents for ASIN B01GTR6164. I have attached the full supply chain documents for ASIN B01GTR6164 linking this product back to the manufacturer. Please review these documents so we don't have to lay off more people during the Christmas season.
Business Response
Date: 12/20/2022
Hello,

We have reviewed this sellers account and require more information to complete our review.

We have requested the necessary information from the seller via email on 12/19/2022.

Sincerely,
Amazon.com
Customer Answer
Date: 12/21/2022

Complaint: 18605180

I am rejecting this response because: On December 19 2022 the reply from amazon was "we cannot accept this Invoice because:-- It does not cover your accounts sales volume" I replied with the all the documents to cover the last 365 days of sales. Because this covers the sale of over 565,764 Units of Wet Brush the full documents validating the supply chain are over 400 pages. I sent them to amazon and on December 21 I got another email naming two different bands saying I have to send in the documents again. Amazon placed the brand "Crocs" in the title when the items in question are Wet Brush (please see attached) Selling on amazon is my entire life and I use it to support my family. Amazon is not reviewing any of the information I am sending ad is getting my case confused with other brands. Because of this I am going to suffer major economic hardship and will but me into bankruptcy.
*************************
Business Response
Date: 01/28/2023
Hello,

We have reviewed information provided and unable to accept invoices

We cannot disclose details of our investigation methods.
Initial Complaint
Date:12/17/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone's packages that were ordered through Amazon.com are being delivered to my address. I have contacted Amazon multiple times and have received absolutely no resolve in this issue. I do not know the person that the packages are addressed to.
Business Response
Date: 12/19/2022
Hello ************************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the unknown/unwanted packages delivered at your address.

I apologize for the inconvenience that you've experienced in this case.

I've escalated this issue to the appropriate team and will make sure that this issue is sorted.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/29/2022
My issue with Amazon has not been resolved. I am still receiving someone else's packages at my address.
Business Response
Date: 01/04/2023
Hello ****************;A. *****,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience.

I've once again escalated this issue to the appropriate team for further review.

I will get back to you once I have an update.

Regards,

Arun
Amazon.com
*****************************

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