Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,392 total complaints in the last 3 years.
21,598 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased items from Amazon that were expected to be delivered one day. That day nothing comes, the next day ** told I can request a refund. But I shouldnt have to because I was told its only an authorization hold until items are shipped. Now Im telling them I want my money back and Im being offered an Amazon gift card. I paid out of my pocket and Thats it.
Business Response
Date: 12/19/2022
Hello *******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and apologies for the inconvenience with Order delivery Order No: 111-7692755-3244239

Rest assured, I can confirm that the refund has been processed
Amount $91.77 to Original payment method on Sunday, December 18, 2022
Refund will be credited back to Original payment method in next 3-5 business days from date of issuance.

We look forward to seeing you again soon.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon charged me for Amazon prime for 11 months but I did not sign up for Amazon prime. I contacted Amazon and they agreed to give me a partial refund of $59.96. The amount I was charged was $167. But as of today 12/18/22 I have not received any refund.
Business Response
Date: 12/21/2022
Hello *****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the recent experience you had with your Prime charge and refund.
I could see that you have uploaded a document but I'm sorry to say I'm unable to view it, please share a pdf document to view.

Upon reviewing your account, I see that our team had issued refund for $14.99 4 = $59.96 but the refund got failed as there is an issue with your card or your card might have blocked by your bank.
We request you to please contact your bank to resolve this or we can help you with Prime refund as Gift card balance on your account as an exception. Please confirm if this works or would you like to proceed with your bank to re-issue card so we can try refunding again.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been locked out my account for fraudulent activities that I am not aware of. I have contacted Amazon regarding this matter because they are taken money from my bank account and I cannot see what am I being charged for. Amazon keep saying they will contact me with24 hours but I have been waiting a whole week and still being charged for things that I cannot see. The only thing that they are saying is my account is locked and an Amazon specialist will contact me. I am trying to get my account so that these charges can be disputed. I also have an email with me telling them my account was hacked. No response
Business Response
Date: 12/30/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint details and see that you are concern regarding account issue. Im sorry for the trouble you had with this.

We want our customers to enjoy stress free shopping and stellar customer service and we fell short of that standard. Thank you for taking to time to share your experience and I completely understand why you'd be frustrated.

As per the new update from accounts team we see that the issue has been fixed and account has been re-instated.

We apologize for the time taken to fix the issue. Rest assured we are here in case, if there are any further issues.

Your association with amazon is highly valued. Thank you very much for your time and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/18/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent hours on their website over several days looking for what I wanted; adding things to my cart, then removing them. (They're not clear or transparent about whether they will apply taxes & shipping charges is always a question.) They seem to expect people to just put in their credit card information and hope amazon doesn't charge too much! When I finally decided on what to get on December 14th 2022, at checkout they canceled my order and suspended my account, citing suspicious activity! This would have been the first order I ever put in with them! They wanted me to send scans of my driver's license, proof of current address and a banking statement! I think not! I refused and told them to close the account, figuring it was some kind of scam. Nobody else I order stuff from needs such intrusive information. Amazon has my secure email address, home address, and phone number, that's all they need (and that is too much as far as I am concerned now)I was going to pay with cash at a ************* pay point nearby with the code they texted to my phone before they canceled the order and suspended my account. On the 15th they emailed, from a no reply email, that my account (that I had only recently opened) was now closed! No reasonable explanation and no phone number for me to call to get some answers from them.I'm glad I didn't waste my money on an Amazon gift card. I consider myself lucky. I spent $2 more and got what I needed at Walmart.com instead. Its already being shipped to me now.Amazon has turned into the worst kind of scum company.I can't believe they have an A rating here. They don't deserve it. It should be an F.The big problem might occur that I may, someday, have need of something only Amazon has that can't be found on Walmart.com or newegg.com
Business Response
Date: 12/27/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 27th December, 2022 confirming account reinstatement.

Sincerely,

Amazon.com
Customer Answer
Date: 12/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

They have reinstated my account and I can now login to access my account information.

Sincerely,

*****************
Initial Complaint
Date:12/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed order 114-2787110-8767435 with Amazon on December 10th. Many of the products were shipped separately which was no big deal. However, after all items were marked delivered I quickly noticed I was missing a number of times including object permanence box with 4 ***** and puzzle, 24 piece wooden stacking stones, and wooden rainbow stacking toy 27 pieces. However, I did receive two items I did not order from Amazon ever. I messaged customer service and I was told to supply a photo of the items, and I did. After this I was told the photo was not enough evidence and I need to supply a photo of the shipment boxes. The shipment was in four different boxes, delivered on four different days between the 10th and 17th of December. I do not keep the shipment boxes, as Im sure most people do not. However, I do believe that I am still entitled to a refund for the three items I did not receive, even if I received two items I did not order. This is amazons mistake, not mine. Yet when I contact customer service I am treated as if I did something wrong, they are not helpful and will have you jump through hoops just to receive answers or they will deny you simply for not keeping the shipping box. What they are doing is unfair and their customer service is not being helpful at all, instead they are acting as if I work for the company. I have to **** down my mail, I have to keep shipping labels and boxes, I have to contact multiple times. Due to their inability to help me with these three items out of the five that the order contained I knew I needed to file a report.
Business Response
Date: 12/26/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-2787110-8767435. Since the correct item shows as delivered, as previously requested we require a photo of the wrong item that was delivered by the carrier. We're unable to take action until we receive the photo.

If you haven't done so already, please take a photo of the shipping label on the package, the wrong item received, the condition of the box, and any other barcodes that *** be present on the wrong item received. The information can be visible in one photo, or sent as multiple photos.

We are unable to take any action until we receive the images of the shipping label.

Next, please reply to this email with the order number and photos in .jpg file format.

Your photos have to be submitted before 1/1/2023 to be considered for review.

Please note that the email has to come from the email address belonging to the account that made this order.

Please allow 3 days for us to review once you have submitted the photo.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RE: Merchant Token AEXU9XGYJQJY7 Amazon is holding $5,127.00 and have asked for appeals for account reinstatement and we have provided them repeatedly. We have provided, in detail, all the information they needed and requested. We even retained a ************************** which reviews accounts and if they can't make sense of it. They have offered to proceed in small claims court for losses but I'm really trying to avoid that. I think if Amazon actually reviews the information I submitted they will see that our account did not violate policy.We understand amazon will respond with "due to nature of our business we do not release investigative methods" and that they have a right to suspend accounts. We understand that, but we are asking for a final review of all documents we submitted before proceeding further.
Business Response
Date: 12/22/2022
Hello,

Due to the seller's account status, we are reserving their funds until we are sure all items have shipped and no A-to-z Guarantee claims are received against their account. The seller will be evaluated 90 days after the initial date of block or closure request, which was 2022-10-19.

Their funds will be disbursed to the bank account on file after the *************************************************** A-to-z Guarantee claims. The seller's account will be reviewed for funds release on 2023-01-17.

Depending on the account status and activities, the seller may be required to complete an additional review before funds can be released. Amazon may withhold payments if we determine that the account was used to sell inauthentic or prohibited goods, commit fraud or engage in other illegal or abusive activity.
Customer Answer
Date: 12/22/2022

Complaint: 18606510

I am rejecting this response because: the account is still deactivated for bogus reason. We have provided all documentation to support the contrary.

Sincerely,

*****************************
Initial Complaint
Date:12/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon charged me $147 for a prime membership that was previously a 3 month free trial, which became shortened to a 1 month trial. I canceled it immediately when I received the charge and that was on November 6th. They have assured me 3 or 4 times over that I would be receiving a refund in 3-5 business days. I still have not received a refund. Its been over a month now, and still nothing.
Business Response
Date: 12/21/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. We've tried to process the ************ but it wasn't accepted by your bank. Since your refund was for $147.83 we can either refund you via a gift card or by mailing you a check refund. Gift Card funds can be added almost immediately, whereas check refunds can take **** weeks to process in some instances. Please let us know your preference so we can proceed further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $500 gift card, added it to my account and made a purchase. Then Amazon closed my account. I never received the $500 gift card back nor did i receive my items. Everytime i call amazon they tell me someone will call back in ***** hours and no one does!! They stole my $500
Business Response
Date: 01/03/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 12/18.
Sincerely,
*********
Amazon.com
Initial Complaint
Date:12/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This order was delayed in shipping and then returned to sender and marked as undeliverable and never received by me.. I have record of this and the agents keep telling me it hasnt shipped yet and that it has not been canceled but I am looking at it with my own eyes and they wont refund my money
Business Response
Date: 01/02/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-4342170-2625826. Upon checking I see that a full refund of $85.14 has been issued to your original payment method on Thursday, December 22, 2022 at 8:56 AM (PST).

Refund confirmation email was sent to your email address on Thursday, December 22, 2022 at 12:22 PM (PST).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************
Initial Complaint
Date:12/18/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for free tier of Amazon Web Services to use their ***** text to voice services 10/3/2022. I immediately stopped using this service and had no interest in continuing. Since it gave me a year of free service, I did not immediately close my account. Secretly this organization decided to sign me up for a bunch of services I did not EVER enroll in, and recently took $257 from my account and is still billing me for services I do not use before I have had a chance to close my account. I had to call my bank to reverse the transaction, but they are still investigating and AWS is making me go through convoluted, impossible security protocols and steps that I cannot even do since it requires me to fully register with them and I do not want to because it requires giving them my updated payment info (I changed my debit card just because they are stealing my money). This to me seems like fraud and theft and they are not helping me. I chat with them, call them, no matter what they tell me they can't help me. I am not paying them a dime for services I never used, and I believe not only their theft (not asking if I wanted services they charged me for, or falsely advertising them as "Free Tier," but their lack of proper response to theft (making people sign up for additional services, free or not, but convoluted and impossible to do without submitting up-to-date payment information) is also fraudulent, oppressive, and should be illegal. They should be reported for what they have done. I can document everything. When I call they say don't worry we can help and then hang up!
Business Response
Date: 01/22/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the aws account.

On 21-Dec, you were refunded for the $257.61 of unauthorized usage on your account and the your account was closed on on 24-Dec.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************

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