Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,442 total complaints in the last 3 years.
21,588 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I received a notification from Amazon Support that they are able to reinstate my account but need additional information. I made a call to Amazon seller support. They informed me that my appeal was rejected because they were unable to verify my supplier. My invoice has all the required information about my goods and the supplier's contact information. After I found out this information, I contacted my supplier. He informed me that the company had not received any inquiries by mail and had not been contacted by phone to confirm cooperation with my store.In turn, Amazon does not contact my supplier to check on our cooperation and the originality of my goods, but rejects my appeals.Therefore, I attached the following documents:- Plan of Action, which includes detailed information regarding my suspensions;- Invoices from my supplier Farfetch;I want to remind Amazon Support that my account was first deactivated for unsupported sales volumes. Later I received an additional notification about account deactivation for inauthentic items.I request Amazon Support to review my Plan of Action, Proofs of Delivery, and screenshots from the official website of *** to understand that my account was deactivated in error. All my sales are supported by Proofs of Delivery from the *** tracking service. It means that all my sales were not bogus and delivered to customers.Also, I attached invoices from Farfetch to prove the authenticity of my goods. Invoices contain all the necessary contact information of the seller. Thus, I provided evidence that my sales are supported and legitimated by proofs of delivery and are authentic, as they were purchased from a reliable vendor. I sincerely request you carefully review all the additional information in the Plan of Action that I attached to my complaint to ensure that my account was deactivated in error.Sincerely,*******************************
Business Response
Date: 01/02/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Initial Complaint
Date:12/20/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 carports from Amazon on 8/1 (order number 113-3827117-9697853) for $336.94. Delivery was promised 8/4 or 8/5. I needed the carports for 8/6. When they did not arrive on time I was forced to go to a store and buy them. Carports arrived on 8/6. I initiated a return on 8/7. Amazon sent me a shipping label that postage was not included. Shipping costs were $328.78 almost the price of the item. On 8/17 and 8/23 Amazon directed me to ship the items back and provide receipt and my postage would be refunded. I shipped item back on 8/23. I sent the receipt on 8/23. I sent the receipt again on 8/26. **************** requested the receipt again on 9/7. I sent it again. A decision on my return claim was reached on 9/14. My return was approved, a refund on the product was issued. At this point I had still not been reimbursed for shipping. On 9/16 I was told I had to deal with the postage team and they had no phone number email only. 10/3 I was told team was working on a resolution. On 10/3 they asked for the postage receipt again. I sent it. 10/12 received apply for delay in reaching decision. Received exact apology on 11/11. On 11/30 am promised he would look into it. No response since 11/30. I have been dealing with Amazon customer service from day one. They told me last time that this was purchased from a secondary seller. The phone number and email that Amazon provided for the secondary seller is not valid. I just want my shipping cost of $328.78 refunded like Amazon promised they would be on 8/23.
Business Response
Date: 12/22/2022
Hello,

We have issued the return shipping costs to the payment method used to place order 113-3827117-9697853

-- Shipping Credit Amount: USD 328.78
-- Shipping Credit Date: December 21, 2022

Sincerely,
Customer Answer
Date: 12/23/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:12/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two packages from Amazon they were four packs of hotel Morphin pans for a food cart they were the wrong size the *** guy brought them to my apartment on November the 30th he let me open one pack and I noticed it was too big so I refuse the other pack he took that one back I went to *** store on the 10th and I sent the other package back I've been calling Amazon everyday since November the 30th speaking with numerous supervisors and numerous customer service representative everybody's telling me something different they have not sent me my money back they don't want to give me my money back every time I call them it's something different regarding why they haven't sent my money back all I want is my money back they got their products back and I still have not received my money they said the carrier lost a product somewhere that doesn't have anything to do with me they I sent it back I've done everything that they've asked me to do and they still refuse to send me my $210.66 back I need my money and I want my money and if I can I would like to file a lawsuit against Amazon Amazon took my money but the packages came from a third party vendor I didn't order from a third party vendor I ordered from Amazon and that's who sent my order out so Amazon is the one that took my money Amazon is the one should return my money I'm very upset I'm stressing I've been going through this since November the 30th this year and I still have not received my money back can you please help me we get my money back
Business Response
Date: 12/21/2022
Hello ******,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
*****************************
Initial Complaint
Date:12/20/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 28/2022 I noticed a charge of $114.35 charged August 26/2022 to my credit card. I had recently thought to try a business account but was not aware that they would be charging this fee, they did so without my knowledge or consent. I called on August 28 to ask them to cancel my business account and to refund the $114.35 that they charged me. They said they could not cancel my account and that I had to do so myself. 3 or more phone calls later and emails I was finally walked through the steps to close my account. I was promised that upon confit of my account closure that I would receive a full refund for the amount of $114.35. I waited weeks and no refund came.I recently called in again on this matter, they located the charge and said that they will issue the refund as we spoke and that I should receive it back to my credit card within 3-7 business days.I have still not received my refund and fully believe that they have no intention of doing so.This matter has been going on for nearly 4 months, I kindly request your assistance in resolving this matter.
Customer Answer
Date: 01/03/2023

Complaint: 18613112

I am rejecting this response because:

The response from Amazon is not acceptable and is another delay tactic to not refund my money.
As shown in previous emails etc I have amready spoken with them and they located my account and the charge to me and promised that they had submitted a refund which was false.
They simply need to refund the charge to my credit card, information they also have, and to which they had promised the refund would appear in 3-7 business after the call with them.
Amazon is using any means/excuses not to refund my mo et.
Please help further with this issue.

*************************

Business Response
Date: 01/03/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding your Business account and Prime charge. Upon checking, the e-mail address you have provided to us doesn't have any charge matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

****************************************************************;

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************
Customer Answer
Date: 01/05/2023
The email address is ********************
Business Response
Date: 01/08/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking I see that your Business Account was found on Amazon.ca. To help you with this, we've cancelled your Amazon Business Prime Membership and refunded $114.35 to the original payment method. Refund will reflect in your account within 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************
Initial Complaint
Date:12/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
REQUESTING A FULL REFUND ON ORDER #***-5466489-6223446. PLEASE MAIL CHECK TO ADDRESS LISTED ON FILE.
Business Response
Date: 12/21/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We have received your request and have looked into the matter. We will not be able to issue any refunds on this issue at this time.

The order was placed Monday, January 18, 2021 and shows delivered normally. We would need more information along with the reason for the request to see if the refund request is admissible.

We look forward to hear from you.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:12/20/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After I placed an order Amazon froze and closed my account without any reason. I still have a gift card balance of over $250 in this account and have a return order pending.
Business Response
Date: 12/28/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 28/12/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Initial Complaint
Date:12/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pur hated an Christmas tree off of Amazon prime on their website/app November 26th 2022. It's now December 20th 2023. The item says it was delivered today which it was not after being delayed and delayed. So I contact Amazon support and 30 seconds of the agent looking she says she sees that the tracking number provided is a fake number. I have been contacting Amazon about this tree now for over a week when it was originally suppose to be delivered. And no other Amazon agent noticed it was a fake tracking number. Then they offer no help because it's third party. How are the going to have some one on there site selling products and then when this happens offer no help. Anyways all they are doing is filing a claim to attempt to get my money back which I won't get till after approved and then wait anotherb5 to 7 business days to process. I have waited a month for a tree to get delivered that they knew was never coming . So here it is 5 days before christmas and still no tree just to find out that amits not even safe to shop on a number 1 website in the world anymore be abuse they just let whom ever on there to sell and scam people like me. This is a joke and little poor people like my self get walked all over by big companies like this because well we r poor and can't get a attorney. Why these scam artist t get away with it everyday and the agent even ****** wlits a scam and just kinda laughed at me and like I'm sorry there's nothing I can do it's a third party. Well I didn't buy it third party I bought from amazon. My bank charge is from Amazon bought off Amazon app . So why isn't Amazon dealing with it. Someone please help stop this Amazon is getting out of control and knowing they are scamming people and not having any repercussions
Business Response
Date: 12/20/2022
********************,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
*****************************
Customer Answer
Date: 01/05/2023

Complaint: 18614469

I am rejecting this response because:

i wrote them **** the account they processed a refu d and dismissed me. Im higly upset becasue they pretty much ruined ****** n as and didnt care i waited a month n a half for a tree and was scammed and they new it was a scam and did nothing about it. I had no tree on Christmas my son was devastated. They are becoming just like everywhere online shopping market full of scams

Sincerely,

*********************************
Initial Complaint
Date:12/20/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a product through Amazon. They say the product was delivered but it wasnt, and now they refuse to refund me my money.
Business Response
Date: 12/25/2022
Hello *****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Were sorry to hear that you havent received your packages from Order No: 114-4659173-4679455
Based on the results of our investigation, we aren't able to provide a replacement or refund for this order at this time.

Based on the information provided by the carrier, we're able to confirm that your order was delivered to same shipping address provided on the Order.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
*****************************
Customer Answer
Date: 12/25/2022

Complaint: 18614358

I am rejecting this response because: I have been dealing with Amazon all this time and never have Ive been refused a refund because of package that was never got to me. If need be, the news media will be very interested in this.

Sincerely,

*******************
Initial Complaint
Date:12/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They closed my first account do to suspicious activity a month ago. they asked for the last four numbers on my bank card I sent it they asked for my bank statement I sent it. They did nothing and have done absolutely nothing. Then they closed my daughters and my boyfriends account because they look ve at the same address. I have called messaged and emailed them over ten times and absolutely no one does anything. I have over 300$ on my account from gift cards and gift contrabution on my wedding registry. They have cancelled orders on me and a month later I am still getting changes from Amazon on my bank statement but yet I can't log into my account. The only thing I can think of is they closed it because I was using my virual bank card
Business Response
Date: 12/28/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 12/28/2022.
Sincerely,
***
Amazon.com
Initial Complaint
Date:12/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
9 April ********************************************************************* my account on amazon.com email of my account is ******************** of 200$ and i tried to place the order #***-3758865-0984247 and then amazon hold my account.. After that they told me to submit the giftcard image which i did.. But still they haven't open my account back. I have added the giftcard screenshot which i received. Kindly unlock my account back.
Business Response
Date: 01/24/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the account. I'm sorry for the inconvenience caused.

I can see the team have requested to share the account related details by following the prompts on the page you get after you login to your account. The **********'t received that information yet, this is the reason your account is still on hold.

I request you to please sign in and follow on-screen instructions. Once you have provided the required information, we will review it and respond within 24 hours.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Customer Answer

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Amazon.com is BBB Accredited.