Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,442 total complaints in the last 3 years.
21,579 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had 2 email accounts and Amazon was taking a payment for both email accounts when it actually was the same account with a back up email. I called to request a refund in 10/2022 after calling in 12/21/2021 to advise of this and they didn't even offer me my refund until I called in October of this year. *** in CS supervisor took the time the second call and refunded some and the rest went back on the debit cards I had at the time of the transaction, when 2 had expired and that's where they still owe me $154 the amount that couldn't go back on a expired card. I called several more times until I reach ****** and sent the first email last week and got no response. I have gave them plenty of time to resolve this and I just want my money owed to me. I don't even know how this was possible of them taking a double payment just because I had another email listed on my account. The charges were for my Prime member ship. Amazon customer service is horrible and they don't care and not about the customers and I don't have money to just give away to them. The billing department or whom ever refunds the money isn't responding to my rest. **** noted that a check was requested back in October and still no check so I requested a gift card last week thinking that would be faster and Amazon still hasn't responded to my refund request either way. Check or gift card. I'm a single grandmother trying to have my granddaughter a Christmas and the way Amazon is going she wont have one. I just want my refund period. I have attached the transactions email from ****** the Amazon supervisor, of the payments that were taking from me that were suppose to get refunded back and hasn't. Thanks
Business Response
Date: 12/21/2022
Hello *********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with your Prime charges and have tried researching the matter in detail. Based on the information you have shared, we were not able to find an active account. We will not be able to issue any refunds.

In this case, we need the email addresses you are referring to in order to research the issue further.

In the absence of this information, we will not be able to take any action or offer a response.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/04/2023
Good morning,

I have provided both of my email addressed on 12/21/2022 and still have received my refund or heard back anything from Amazon.

*********

Thank you,

********* ******************
Inbound/Outbound Queue Associate
CS OPS Admin Support Dept.
Region-4
Overturn Appeals, Letter writing and Letter Auditing
Utilization Management
CESI Culture Advocate Member

Aetna Better Health
Phone: ************
Email: **********************
I am a Culture Advocate Learn more
This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank You!
"NOTICE TO RECIPIENT(S) OF INFORMATION:
Information disclosed to you pertaining to certain conditions, such as treatment for alcohol or drug abuse, HIV/AIDS and other sexually transmitted diseases, behavioral health, and genetic marker information is protected by various federal and state laws which prohibit any further disclosure of this information by you without the express written consent of the person to whom it pertains or as otherwise permitted by such laws. Any unauthorized further disclosure in violation of state or federal law may result in a fine or jail sentence or both. A general authorization for the release of medical or other information is NOT sufficient consent for release of these types of information. The federal rule at 42 CFR Part 2 restricts use of the information disclosed to criminally investigate or prosecute any alcohol or drug abuse patient."

From: Earsery, Shontelle
Sent: Wednesday, December 21, 2022 4:06 PM
To: '[email protected]' <[email protected]>
Subject: RE: [EXTERNAL] Your Amazon.com Inquiry - BBB Complaint # ********

Hello,

I do have an active account.

****************** and the other one was ******************.

Thanks!

Thank you,

********* ******************
Inbound/Outbound Queue Associate
CS OPS Admin Support Dept.
Region-4
Overturn Appeals, Peer to peer, Letter writing and Letter Auditing
Utilization Management
CESI Culture Advocate Member

Aetna Better Health
Phone: ************
Email: ******************
I am a Culture Advocate Learn more
This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank You!
"NOTICE TO RECIPIENT(S) OF INFORMATION:
Information disclosed to you pertaining to certain conditions, such as treatment for alcohol or drug abuse, HIV/AIDS and other sexually transmitted diseases, behavioral health, and genetic marker information is protected by various federal and state laws which prohibit any further disclosure of this information by you without the express written consent of the person to whom it pertains or as otherwise permitted by such laws. Any unauthorized further disclosure in violation of state or federal law may result in a fine or jail sentence or both. A general authorization for the release of medical or other information is NOT sufficient consent for release of these types of information. The federal rule at 42 CFR Part 2 restricts use of the information disclosed to criminally investigate or prosecute any alcohol or drug abuse patient."

From: Amazon.com <[email protected]>
Sent: Wednesday, December 21, 2022 9:39 AM
To: Earsery, ********* <**********************>
Subject: [EXTERNAL] Your Amazon.com Inquiry - BBB Complaint # ********

**** External Email - Use Caution ****

Hello *********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with your Prime charges and have tried researching the matter in detail. Based on the information you have shared, we were not able to find an active account. We will not be able to issue any refunds.

In this case, we need the email addresses you are referring to in order to research the issue further.

In the absence of this information, we will not be able to take any action or offer a response.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Business Response
Date: 01/05/2023
Hello *********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with the Prime charges on accounts linked to 2 separate and distinct email addresses; we have reviewed the issue in detail. The information we provided you was correct, we will not be able to issue any refunds for Prime at this time.

An account is linked to a single email address, when you use separate email addresses you are referring to unique and separate Amazon accounts. When you choose to sign up for Prime on each of the accounts, you would see charges for Prime on each of the accounts separately.

You can cancel your Amazon Prime membership and receive a refund of the membership fee if you or your registered guests haven't used the membership benefits. To cancel your membership, please visit the membership cancellation page to check eligibility and for options: **************************************;

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:12/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 32oz oribe shampoo and returned it right away because I didnt want that size. I have the the proof of return and have been getting ahold of Representives through the chat and they all dont help. I need help resolving this matter as I have returned this. Order# ***-4910432-8133043 Return Reference # D4t3Mdjdrrma
Business Response
Date: 12/21/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with your return and have looked into the matter in detail. We will not be able to issue a refund at this time.

While we see the receipt that was shared with us, we need the item to reach us and confirmed before a refund can be issued. In this case, the tracking on the Return Authorization shared did not show the return scanned in by the carrier, leave alone being received at our processing center.

We recommend you reach the carrier to ask them to locate and return the package to our fulfillment center for a refund to be processed.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:12/20/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 6th I placed an order for a gift for a teacher and it was a amazon prime item since I pay for the amazon prime service extra money. I was promised the item by December 13th. Yesterday on December 19th I reached out to see why I had not yet received the item and it said 2 day shipment once shipped. I spoke with a representative on the phone and was told they do not have the item in stock and it is coming from somewhere in ******. Amazon has not yet received it and did not know when they were going to and it was only going to be 2 day shipping once they did. This was promised before the holidays and I have to give this as a gift to a teacher on Thursday. I asked for them to do something to compensate or help me and I was told I would get a credit in my account and an email with the phone number to the place in ****** to call and see if I can find out the status. Why should I have to contact their seller myself and why are they selling an item they know they dont have access to or is not even in stock? I never received the credit or the phone number since my call and had to cancel the order and find another item. Why am I paying for a special membership when they are not treating me as a special member or respectfully? My own mother had the same problem last week with an order of airpods and tried to cancel the order and they would not let her. She had to then order them somewhere else and go out of her way to return the amazon order when it showed up late.
Business Response
Date: 12/21/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologize for inconvenience you have experienced related to the order #***-5337379-3287449. This is definitely not what we want our customers to experience.

I do understand how frustrating this must have been to you, being a prime member you expect the item to be delivered with two day shipping and the same is not achieved once the order is confirmed.

We are working hard to improve the service and selection we provide to you. Ill take this as a feedback and will pass it on to the concerned department for further improvements.

To compensate for the delay, I've issued a $10 promotional credit to your account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.

You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from seller Bestcustom. Order number 111-8432142-4580231. The seller is listed as a "local business to ** zip code". It also says the item usually ships within 2 days.The reality of the situation is that the item is shipping from ***** and the order date is pending because it went through customs.I contacted Amazon several times and they only tell me to contact the seller and wait until my package is delivered. I ordered this item for Christmas. Amazon is offering no guarantee to me about their website listing and will refuse to acknowledge that I was deceived. Every interaction with customer chat has ended with ********************** customer service stopping the conversation. When I request the address of the seller, Amazon gave me information in *******. The information says the seller address in *****. I even paid shipping charges.
Business Response
Date: 12/21/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with your Order ID: ******************* and reviewed the matter in detail; this was sold and shipped by a third party seller "Bestcustom". We will not be able to offer any adjustments or refunds at this time.

We regret any misunderstanding on this issue and share the link to the Seller's home page. You would find the complete seller information including their ***** address here.
***********************************************************;

We would appreciate if you could share the link to the description you have shared with us. This would help in locating and forwarding your feedback for research and appropriate action.

We look forward to hear from you. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:12/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-0881345-5349855 is late. You contacted me and said if it was not delivered yesterday that you would refund my order upon request. Please do so as promised.
Business Response
Date: 12/31/2022
Hello ****************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with your Order 111-0881345-5349855 and have looked into the delivery details referencing the original estimated dates in comparison with the deliveries. We regret any misunderstanding, but we will not be able to issue any refunds on this issue.

I see the order was shipped as 3 packages, with original estimated delivery dates between 12/3/2022 and 01/18/2023. While two of the packages show they were delivered successfully, the shipment originally scheduled for delivery on or before Wednesday, January 18, 2023 shows it is in transit and the estimated delivery date has not yet passed.

I would request you to allow 4-5 days more to receive the package, if it is not received by then, we will be more than happy to review options and take action as appropriate.

Considering the holidays and the current inclement weather events, we appreciate your cooperation and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/06/2023

Complaint: 18615129

I am rejecting this response because Amazon specifically emailed me prior to filing this BBB complaint. The email specifically stated that if I don't receive the shipment by the following business day, that they would refund my purchase upon request. I requested, and they refused. WTAF?

Sincerely,

****************
Business Response
Date: 01/15/2023
Hello ****************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the delays and looked into the matter. We will not be able to issue a refund at this time; we regret any misunderstanding in this matter.

I see all the 3 of the shipments were delivered to your correct address, albeit 1 was later than expected. Considering the delivery confirmation, we cannot refund.

We need the item to be returned for a refund to be issued, if you wish to return the item, please look into the options on the Order Details page to request a return label.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/23/2023

Complaint: 18615129

I am rejecting this response because it seems as if "Raman" did not even read the complaint. There is nothing to "return," this is a service. It failed. Repeatedly. They should refund my charges for it.

Sincerely,

****************
Initial Complaint
Date:12/20/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11 Dec I placed an order for an iphone charger; order number #***************** 1. before I placed the order amazon stated on the web site that I would receive the product between dec 16th and dec 18th 2. on 13 Dec my delievery date was changed by amazon without my knowledge or OR NOTIFYING ME EITHER BY PHONE TEXT OR EMAIL I DID NOT KNOW AND DID NOT GIVE MY PERMISSION TO CHANGE THE DELIVERY DATE the delivery was changed to dec 20th -dec 22 3. On 19 DEC I called Amazon customer service and WAS TOLD THE **** WAS IN TRANSIT DESPITE GETTING TO THE ******* HUB AND WHICH POINT IT HAS BEEN SITTING SINCE 4. ON 20 DEC I contacted Amazon customer and the computer automated voice stated to me that the post office needed more info and texted me a link to **** 5. When i clicked on the text link I SAW AN ERROR SESSION TIMED OUT,,,,AMAZON TEXTED ME A NON WORKING LINK STATING **** NEEDED MORE INFO 5. I CALLED **** AND WAS TOLD THEY DO NOT NEED INFO THEY DID NOT KNOW WHY AMAZON TEXTED ME THAT LINK THAT IT IS CHRISTMAS AND I WILL RECEIVE ON THE 26TH BECAUSE THAT IS HOW AMAZON SHIPPED IT AMAZON SHIPPED MY ORDER KNOWINGLY TO HAVE IT DELIVERED AFTER XMAS NOT BEFORE XMAS AS ADVERTISED 6. THAT MEANS AMAZON LIED TO ME AND SENT ME A NON WORKING TEXT LINK TO GAS LIGHT AND GIVE ME THE RUN AROUND 7. WHEN I ASKED FOR A REFUND AND I STATED I NEEDED THE CHARGER BEFOR THE 26TH I WAS TOLD NO I WOULD NOT GET A REFUND AND DO I WANT TO BE TEXTED A LINK TO THE ****,,,,,AFTER **** TOLD ME THEY DID NOT NEED ANY INFO FROM ME AND AMAZON KNOWS THIS BECAUSE OF THE SHIPPING SPEED CLASSIFICATION 8. I PAY 16 BUCKS AND SOME ODD CENTS FOR A MEMBERSHIP FOR FREE SHIPPING ON 1 ORDER FOR THE ***** OF DEC THAT AMAZON IS GAS LIGHTING ME ABOUT, THIS IS NOT FREE SHIPPING I PD OVER 16 DOLLAR MEMBERSHIP ON A 16 DOLLAR ORDER THAT AMAZON REFUSES TO SEND TO ME...9. I WANT THE CHARGER I ORDERED WITH NO LIES OR FAKE TEXT LINKS FROM AMAZON MY PRODUCT IS NOT LOST AND THE **** DOES NOT NEED INFO FROM ME YET AMAZON IS ONLY OFFERING ME A TEXT LINK TO **** FOR MORE INFO,,,I DO NOT WANT A REFUND I WANT THE PRODUCT I BOUGHT. I DO NOT WANT ACCOUNT CREDIT BECAUSE I CANCELLED MY AMAZON MEMBERSHIP IF AMAZON CANNOT FULFILL THEIR PRODUCT PURCHASE PROMISE I WANT A REFUND FOR THE CHARGER CHARGED BACK TO MY CARD ENDING IN **** AND DEC AMAZON PRIME MEMBERSHIP OF 16 BUCKS AND SOME ODD CENTS 10.AMAZON IS A MAIL ORDER COMPANY THAT HAS TAKEN MY MONEY AND REFUSED TO GIVE ME THE PRODUCT I BOUGHT
Business Response
Date: 12/21/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding the order ID: *******************. I can certainly understand your request for item delivery and no refund. Upon checking I see that order is still in transit, If not delivered by Thursday, December 22, 2022. Please contact us back we will check for replacement or refund as per the option available.

Also for the inconvenience caused, To make this right for you I have issued the refund of your prime subscription for the month of December without cancellation. Refunds typically process within 3-5 business days and appear as a credit to your payment method.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 12/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/20/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased some last minute items for Christmas based on Amazon's products advertising as "Arrives in time for Christmas" days later, the delivery dates change to 12/28 delivery, which is clearly not in time for Christmas. I contacted Amazon customer service to request that the items get expedited shipping (at Amazon's cost) to fulfill their "by Christmas" advertisement, as items have not shipped yet. I was offered no resolution at all, just that the items would arrive as soon as possible. I asked for, and was given a floor supervisor, who gave me the same information with no resolution. I asked for the next supervisor up the ladder and was told that there were no further supervisors to go to, that he was the last point of contact. I just don't understand how they can bait and switch by advertising as "arrives in time" and offer no resolution at all when items will not, in fact, "arrive in time"Order numbers: 112-5935375-4598669; 112-3718394-2432206; 112-2695479-3551408
Business Response
Date: 12/30/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We see the concern that you have shared with us and sincerely regret any inconvenience due to the delays caused. I see the orders have already been delivered, and we are not able to make any changes to the orders at this time.

While we try our best to ensure packages are delivered on time and safely, at times there are events beyond our control that cause delays and disruptions.

I see the concern and confirm that we have issued you a promotional credit of $10.00 to your account. This would apply to qualifying items shipped and sold by Amazon as a discount. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

The promotional credit doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.

If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged. The promotion will not apply to digital game and software download orders from Amazon.

For more information about promotional credits, including the terms and conditions of use go to:
************************************************************************************

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:12/20/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased several items from Amazon and have been a customer of theres for over ten years. I chatted with an associate and a supervisor requesting either a replacement if one of the smaller items that was missing and was denied. I was one of the lowest dollar amounts in the package and I save all of my packaging for gift wrapping for the holidays and to make sure I did not miss any items that *** still be in the boxes or plastic delivery envelopes. I rechecked all of them several times and did not receive the earrings I purchased. They are refusing any type of help with this error and I am requesting a refund or a replacement as they are a gift to come one close to me. The item was a total of $13.97 plus shipping.
Business Response
Date: 12/30/2022
Hello Chyenne,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with your order and have looked into the issue in detail. I see a refund was already issued on this item to your gift card balance.

You should see the refund of $15.09 in the next few hours on this order, and can use it for placing a replacement order or for any other item.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:12/20/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 18th 2022 it said my package was delivered and when I check in the morning of 19th I didnt see anything so I contacted Amazon and they told me I have to wait until 7:00pm because some deliveries will said delivered and dont be dropped off yet which is stupid so I did and still no package I contact them and they stated that they can not give me a refund or replacement because I need to contact the carrier which I did and they stated if I didnt received it I need to contact Amazon so I want my money back this is one Christmas gift for my child and I can get a refund and look else where I am not going to allow them to keep my money and I dont have the item .
Business Response
Date: 12/21/2022
Hello Jahnia,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us on the delivery of "LankyBox Foxy Collectible 6" Plush, for The Biggest Fans " on your Order ID: *******************. We have looked into this matter in detail.

Based on the results of our investigation, we aren't able to provide a replacement or refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We advise you to contact **** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:12/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon does not want to refund or replace an order that appears as delivered but I did not receive, I see bad faith because I have paid with a Gift Card, I cannot request my card issuer a charge-back for items that I did not receive. They wrote:"Based on the results of our investigation, we aren't able to provide a REFUND for this order at this time.At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information."I request Amazon a refund or replacement of the items that did not arrive before Xmass.
Business Response
Date: 12/31/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern shared regarding your order delivery to the freight forwarder location; I have looked into the matter in detail. While we can relate to your apprehension, we have reviewed the delivery in detail and the response was correct.

We will not be able to issue a refund or send a replacement at this time.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:
- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

We recommend you reach your freight forwarder to look into the matter and see if they can offer any further assistance. You may wish to contact your local police authorities to pursue this matter further.

We also recommend that you consider selecting a more secure shipping address, such as a workplace or an Amazon Hub Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/10/2023

Complaint: 18614906

I am rejecting this response because the package was not received by Aeropost.com Since I have authorized Aeropost to receive the packages on my behalf and the package was never received, I have requested to my bank issuer a chargeback by writing a Letter for Disputing Credit or Debit Card Charges taken from ***********************************************************************************. The Office of Consumer Protection in ***** is also reviewing the case.

Sincerely,

***************************

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