Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,248 total complaints in the last 3 years.
21,743 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the morning of 1/1/23, I received an e-mail from Amazon stating that one or more of my listings was deactivated and has now been reactivated. I have not sold on Amazon for close to 10 years, and never requested that any listing be reactivated. The e-mail provided a link to review current listings, but I could not access it since I do not have a selling account (I do have an Amazon account, but for the better part of 10 years, it has been used only for buying). I received similar e-mails within the last year or two, and was told at the time that action was taken to ensure the issue does not continue (so much for that!). I messaged Amazon through their customer support page on ******** and was sent a series of links, none of which worked. Some were like the one in the e-mail where I could not log in without a selling account. Others required a business name (I am an individual person and do not have a business name), others would only let me select from a few options that did not apply. One rep told me to select one of the password problem options and call the number provided. I selected the option, but was provided with no phone number. Finally, I decided to call Amazon through their main contact page on their site. I was connected with a man who did not seem to fully comprehend English. He did not tell me he was going to put me on hold, but did so anyway. Then, I heard a woman's voice. She did not seem to know I was transferred, and knew nothing of the details I had told the prior representative. I expressed frustration at being transferred without being told I was being transferred. She said she agreed that I should not have been transferred in that way, then she hung up on me. I need Amazon to assure me that the selling portion of my account is closed, and that they have not activated any items that I may have had for sale years ago. I also need Amazon to retrain their customer service reps - tell me when you will transfer me, and do not hang up on me!
Business Response
Date: 01/02/2023
I can confirm the seller's account was Terminated and there is no further access to it's contents and listings.
Customer Answer
Date: 01/02/2023

Complaint: 18668813

I am rejecting this response because:
Thank you for confirming that my seller account remains closed. However, you said nothing in regards to why I received this e-mail to begin with, despite being told previously that the issue was fixed. You also did not address the poor service I received both through your ******* page and by phone.

Sincerely,

*******************
Business Response
Date: 01/14/2023
Greetings,
Please be informed that the seller account was Terminated and there is no further access to it's contents and listings.
Regarding the inconvenience caused to you with the support you received on the *** cases, firstly, I would apologize for the same and kindly note that I have noted the feedback.
Initial Complaint
Date:01/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*******,I Brought up *********************** album called the river. I tapped on a song Hungry Hearts and i get an offensive picture of an album with a song called, ******************** Explicit ). This is very offensive. I read one of the reviews in the app store for Amazon music and he had the same problem. If you were to review the Most Critical in the Amazon music app, you will see many complaints. Email received- On Saturday, December 24, 2022, 6:36 PM, cs-****************************** wrote: AmazonYour AccountAmazon.com Message ********************* Hello *****,Greetings! This is ***** from Amazon.Writing you back to help with your query about Amazon music.As you mentioned that you've got an " Offensive Picture of the song ******************** Explicit )" and thanks for sharing the screenshot for same.I'm sorry to hear about your experience with Hungry Hearts. This is definitely not what we wanted you to experience.Also, I appreciate you bringing this to our attention, so that we can deal with this. I have passed your message along to the Music team to help with future development of our services and features.In prime music now from playlists, artists, or albums other than "All-Access Playlists" will play in shuffle mode, with customers receiving a mix of the requested music and other similar music. ******************** Explicit ) song was similar song suggested to you with the help of shuffled feature for Prime music users however I can understand that you didn't appreciate this kind of similar content. This shuffled playback was an innovation to bring the full catalog to customers and delivering playback through shuffle playback and by expanding the music catalog to 100 million songs. Also, to avoid Explicit songs, I'll suggest you to follow these steps and turn off the Explicit content which will help you to prevent this kind of content. 1. Open the music app 2. Tap the Settings icon. 3. Toggle explicit filter on or off. Open Amazon music app Tap on setting (On top gear Icon) Tap Music settingsScroll down tap on "Refresh my music"
Business Response
Date: 01/09/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I hope this email finds you well, and I thank you for your time and patience while we looked into this matter for you.

Thanks for your feedback about an offensive picture of an album with the song title ********************* Explicit )". I can tell you've put a lot of thought into this.

We appreciate you taking the time and opportunity to share your ideas. We truly value your input.

We'll consider your feedback as we plan further improvement.

Thank you for choosing Amazon.com.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
Regards,
Pratap
Initial Complaint
Date:01/01/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 23rd, I purchased a self-cleaning litterbox and bags from Amazon. My checking account was charged twice for the one order on December 27th. I contacted customer service via chat and was told one would be refunded the next day. I waited 3 days before initiating this complaint. The customer service agent had lied to most likely "get rid" of me on the chat as no refund has been issued. I am owed a refund of $466.51 as I only made one purchase, yet was double charged the amount.
Business Response
Date: 01/03/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the double charge for $466.51.

I apologize for the inconvenience that you have experience in this case.

Upon checking I see that the refund of $466.51 has been issued to your original payment method on Sunday, December 25, 2022. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 7-10 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:01/01/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 28, 2022 I purchased an item, ORDER # ***-5942338-8902656, as payment I partly used my Amazon credit card rewards of $6.10. I returned the item and the credit card rewards were never returned to me. I contacted Amazon and customer service stated the reward should be returned to the credit card. It never happen so customer service issued me a $10 credit. I used the credit on a purchase: Purina ONE Wet Cat Food Variety Pack (24) 3 oz. Cans ORDER # ***-6373832-2094666. The package came crushed the wet cat food was leaking out of the a box which was placed in another box. The food item was rotten and spilled all over the manufacturer's box, despite this, Amazon put the adulterated food item in another box and send it to the customer. I contacted ********************** customer service and requested a replacement and they said it was not possible but their would compensate me for the credit/rewards point and issued me an $18 on my gift card. I never received the $18 dollars on the gift card. 1. Amazon should not keep customers credit card money and should return the money to the customer as it belongs to the customer, it is simply theft.2. ********************** should not send obivous damaged food item, obvious, leaking, rotten, decayed through the box, placed into another box and sent to the customer, food is regulated under the *** obvious adulterated food should not be sent to customers as it can constitute a health risk.3. Amazon should take customer complaint seriously and not make a mockery out of customers.
Business Response
Date: 01/02/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the refund for the order # ***-5942338-8902656 has already been issued to a gift card balance. This includes even the reward points amount. Your order total was $21.45. In this case, there is no refund due.

For Order ID: *******************, $8.63 is the eligible refund amount. The promotional credit issued as mentioned in the help pages, isn't refundable and is for only a one time use.

1 x Purina ONE High Protein, Grain Free **** Wet Cat Food Variety Pack, Grain Free Formula - (24) 3 oz. Cans
Principal: $25.92
Tax: $0.49
Promotion Adjustments#1: $-1.30
Tax: $0.00
Promotion Adjustments#2: $-10.00
Tax: $0.00
Promotion Adjustments#3: $-6.48
Tax: $0.00
Total:$8.63

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 01/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *************************
Initial Complaint
Date:01/01/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay for Amazon Prime. As of late, Amazon has been changing the shipping dates on my orders. The orders are shipped and sold by Amazon.com. In the last month it's been a constant issue. Orders I place have sat unshipped for as much as two weeks and the date of delivery kept changing. Today I placed an order for electrolytes. It said before I paid for the order that the 4 pkgs of Amazon basic care Electrolytes would be delivered by Wednesday, January 3, **************************** the next 15 hrs. Once I placed the order the date changed to Sunday, January 8, 2023. The item is shipped and sold by Amazon. I get a discount on prime membership because I have EBT. Are they shipping later to me because of this? I'm constantly having to contact Amazon about my orders now. This feels like a bait and switch with regards to the shipping dates. I used to be able to take screen shots of my order in the cart. Now it says screenshots aren't allowed in the app. Long story short ALL my Amazon Prime orders that are shipped and sold by Amazon are not being delivered by the date initially given as I check out. My correct address is there, so it's not that I changed my address which I understand could cause the date to change. So what am I paying for? It's supposed to be 2 day free shipping and the date changed after every one of my orders that are shipped and sold by Amazon.
Business Response
Date: 01/24/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the orders shipped via Prime.

I've forwarded the feedback to the concerned team for future improvements.

The "Want it...? Order within..." date on the product page can be different from what appears during checkout if a different delivery zip code or a different shipping speed is selected during checkout. Your confirmed delivery date will be included in your order confirmation email.

If you would like to cancel your order due to a change in the delivery date, please follow these instructions:

1. Go to Your Orders (********************************************************)

2. Click the "Cancel Items" button.

3. Select the check box next to each item you want to remove from your order.

4. Click the "Cancel checked items" button.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 01/31/2023

Complaint: 18668536

I am rejecting this response because: I already know how to cancel an order. I continue to have issues with deliveries being late. My emails often say "guaranteed delivery by" but I frequently watch the guaranteed delivery day pass by.

Sincerely,

***********************
Customer Answer
Date: 02/08/2023
please close complaint Amazon took care of it. Thank you!
Initial Complaint
Date:01/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Supima Cotton Sheets from Amazon.com. They were over $100. They were fake. I called and tried to get more information on the product. I spoke to a supervisor but she couldn't give me anymore information than what was on the Website. She told me to call back the next Day. I was transferred to a Supervisor the next day and explained everything and she was crediting me and said she was giving me a 15 dollar promotional credit. That's what it sounded like. I was speaking to someone from another country so sometimes there's a language barrier. The supervisor said I don't have to return the item and she was crediting me the full amount. She said can I put you on hold while I finish the email I'm sending to you with all the information. Instead of putting me on hold she transferred me. Got another person she hung up on me or we were disconnected while transferring me to a supervisor. I called again got someone else. She transferred me to a supervisor and she put me on hold and never came back. I called again got someone else and asked for a supervisor. This one would not honor what the first supervisor was going to do for me. I'm a prime member and I purchased probably over 150 items this past year alone. I'm going to make a very large purchase within a week for almost $800. I talked to 8 people got so frustrated and the last supervisor I spoke to would not help me with what the first supervisor was going to honor me. I am so mad how I was treated. That first supervisor should have called me back and finished taking care of my issue. I want this resolved. I also uploaded a picture of the call so you can see that the one supervisor had me on hold for so long. I called back on another line to speak to everyone else Thank you.
Business Response
Date: 01/02/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I understand you believe the items are fake. In any case, if you are not satisfied with the order and is defective or wrong, you can always return the item back to us for a full refund without any questions asked.

Also I would like to know why you feel that the items are fake with any pictures if you can send so that our concerned team can investigate what you received along with what we have with us so that we can avoid this from happening in future.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************;
Initial Complaint
Date:01/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Refused refund from Amazon after speaking to personnel responsible for issuing it. Multiple items in order that were necessities and needed by the date listed when ordered, became lost and never arrived so I had purchased the needed items (including a coat for VT weather) from other stores and now need a refund for items that are delayed/lost. The Amazon page literally states to issue refund for the items as they have no set delivery date and Amazon made the mistake of promising dates for items they did not even have in stock and using a carrier ****** that is the least efficient or reliable for the area. I just need a refund for all 3 items that I've already purchased elsewhere. ***** should be the full amount for coat, body gel, and face serum.
Business Response
Date: 01/04/2023
Hello *******,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with your Order delay on Order No: 113-2244414-7780240

I've reviewed your account and see that all the 3 items were delivered late and as per **** carrier team. Delivered on: Sunday, January 1, 2023
3 days later than Guaranteed Delivery Date

I can completely understand that you received the items late, I've noted the details for internal use and a feedback on the carrier team. Also as a goodwill, I've issued a $10 promotional credit to your account to redeem at checkout page on items sold by amazon.com
Your available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.com. Eligible funds will be automatically applied to your qualifying order.

To view the Terms and Conditions for using your promotional funds, go to our Help pages:
*****************************************************************************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
*****************************
Initial Complaint
Date:01/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, because I returned an Amazon Order # on October 18th I sent the camera of 111-1996321-9994605 to Amazon, and saw that Amazon had signed for this product in the *** delivery tracking number 1Z9758R12634803705. But they did not refund me, which made me very painful. I communicated with their customer service staff more than ten times. At first, they asked me to wait 60 days before giving me a solution, and after 60 days, they asked me to contact ***, which was ridiculous, because *** told me that Amazon had signed for this product. More than 70 days have passed since they signed for this product, but Amazon has not given me a refund. they ignore my request every time, and also ignore the fact that I have returned the goods, I want to complain to them,Could you please help me solve this problem and help me get my refund pls ,thank you
Business Response
Date: 01/02/2023
Hello Lilit,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued a full refund for the order. You will see the refund in 5 business days. You will find the information about the refund once processed in your account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 01/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:01/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 25, 2022 I bought a Logitech mouse pad on Amazon.com. It's was displayed on my account that the item was delivered on December 16, 2022, but I never received it. I checked with everyone I know nearby but no one has seen it.I contacted Amazon with online chat, but the representative acts like a robot and only knows copying and pasting words from their system. They refuse to either replacement or refund. The Order# is: 112-0779525-1325067.
Business Response
Date: 01/01/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with the delivery on your order on December 16, 2022 and have reviewed it in detail. Based on the results of our investigation, we aren't able to provide a replacement or refund at this time.

Based on the information provided by the carrier, we're able to confirm that your package was delivered with the same package weight and dimensions mentioned on our website.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We advise you to contact *** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I accidentally ordered Amazon Gift cards instead of **** cards. When order arrived on Dec. 19th I immediately called ***************** Spoke to ****** she said she would issie a refund while in call order two **** cards. The I asked about returning the cards she said check my email. I did and email said AmazonYour AccountAmazon.com Message ********************* Hello *******,Your agent is ****** whom you spoke with earlier.I'm sorry to hear about the problem you've had with your Amazon.com Gift Card for any amount in a Luminary Ornament Gift Box, Amazon.com Gift Card for any amount in a Luminary Ornament Gift Box.On this occasion, we don't require you to return the original. You're welcome to keep, donate or dispose of it - whichever option is most appropriate and convenient for you.I've requested a refund for $50.00.Your refund will take 3-5 business days to reflect.I hope this helps. We look forward to hearing from you again soon.We'd appreciate your feedback. Please use the buttons below to vote about your experience today.Best regards,****** N Amazon.com I asked why would I donate cards that don't work ****** said cards can be used and will.work. So I donated them as Christmas gift at my church to a kid. When he tried to use it he got message card deactivated 0 balance. Call spoke with ******** 12/31 and she said she was sorry and asked for code and serial # and said cards will work. Then she said she have to escalate and I would hear back ***** hrs. I asked will they activate then she cuange and says upto them. Now I was told per email cards can be donated and ****** reassured me the cards are usable. I did get refund but the issue is honoring what email and ****** said . I know I got refund but I trusted your representative and email. This was donated to kids that didn't have many gifts or.might not have seen a gift. I took her word. Called back asked for supervision 12/31 person talked for bit then hung up. No return call.
Business Response
Date: 01/01/2023
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the gift card issue.

I apologize for the inconvenience.

I would like to inform you that if the gift card order is refunded, gift cards will be revoked and will be unusable.

Sorry for the statement provided in the email stating you can keep, donate or dispose, its the default statement for the order refund without return which is not applicable for gift card orders.

We'll not be able to take any action in this case from our end. Refund has been processed already.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 01/01/2023

Complaint: 18668091

I am rejecting this response because:
The Error was on your representative part. I feel when that happens any business should honor what they said and train your representative. I gave cards as a angel **** for children that wasn't going to have a bright Christmas. This is do wrong under the circumstances

Sincerely,

***************************

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Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

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