Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,245 total complaints in the last 3 years.
21,737 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Prime Video advertisement The Advertisement I selected is a charge for $1.99 for 2 months of Paramount +I decided to cancel so as to not start the full subscription of Paramount + full charges.But I was charged the $1.99 as advertised but only got 1 month The paid for amount is for 2 months and should have ended at the end of January 2023 At the time of this complaint, I cannot access the 2 months paid for as advertised Amazon (unexpectedly) canceled immediately I should be getting the last month of the Advertisement on Amazon Prime Video and then cancel as requested Please either provide the 2 months as advertised then cancel or refund half the paid amount for only 1 month
Business Response
Date: 01/16/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. I have reviewed your account and see that the reason for you only receiving one $1.99 per month promotion of Paramount+ Premium is because on Saturday, March 19, 2022 a free trial was started, then on Saturday, March 26, 2022 it was cancelled due to auto renewal being turned off. This setting remained active, so when Paramount+ Premium was reactivated, it automatically cancelled itself after one month.

In this case I will refund you the one charge of $1.99 for Paramount+ Premium as a One Time Exception.
Here are the details:

- 1 charge of $1.99 refunded on January 2, 2022 for Paramount+ Premium.
- Total refunded: $1.99

You will see these refunds reflect on your account within 3-5 business days of the date they where issued.

Here is a link to our help pages for Auto-Renewal for Digital Amazon Subscriptions: ************************************************************************************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************
Customer Answer
Date: 01/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The Previous (Free Trial of Paramount +) was only that (a free trial) it should not have been included in the offering in December 2022
The **** offering should have been honored for 2 months as advertised from December to January
Because Amazon refunded me (with a gift card balance for ****), I accept this as a resolution.

Sincerely,

*************************
Initial Complaint
Date:01/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im an Amazon prime Membership subscriber , I have not subscribed any of the channels but Amazon automatically subscribe and take money from account with out any notice . I noticed my credit card bill increasing eve. I checked I have 5 subscription from Amazon and renewing automatically which Im not subscribed or authorized for automatic payments . Amazon is cheating customers with hidden charges . I talked to customer care , they were able to help to cancel the subscription and they cannot help for the refund of my unused subscription . Amazon is cheating customers with hidden charges and automatic subscription . Please help me to get all the refund which they have taken from my credit card with out my authentication. My Amazon subscription email : ******************
Business Response
Date: 01/02/2023
Hello *******************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the automatic charges on your account for the subscriptions.

I apologize for the inconvenience that you've experienced in this case.

I've checked and couldn't find any automatic charges on your account.

However, I would request you to get back to us with the charge and charge ID in order to assist you further.

Also, I've forwarded this issue to the appropriate team and they'll make sure that these charge issues are not repeated if any.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Aurn

Amazon.com
*****************************
Initial Complaint
Date:01/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been experiencing repeated problems with Amazon recently. The most recent problem is failing to properly apply the 30% discount to one of the food orders I placed. Their online system advertised 30% off the first subscribe and save order for *****'s fruit snacks. When I complained through chat, the chat representative told me to contact them and ask for a refund when it is delivered. That is not acceptable. Amazon should be properly processing advertised discounts at checkout. Why should have I to repeatedly waste my time over an extra $5 that they should have applied at checkout? They also did something similar on a prior order which I quickly cancelled out. I complained about it through chat the other day as well. Finally, there are two books that I ordered in November that were listed as delivered to my doorstep. Neither of these books were delivered to the doorstep. Moreover, we have a Ring camera and can demonstrate they were never delivered. There is no photo history on Amazon, either. They claim it is because they were delivered through individual sellers.
Business Response
Date: 01/02/2023
Hello *******************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the order discount and delivery issues.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that as you've mentioned that the discount was not applied, refund will be the only option.

However, I'll surely take this as a feedback from you in this case and will forward it to the appropriate team.

Also, regarding the order delivery, the order tracking shows delivered and we'll not be able to take any action on it as we completely relay on the order tracking.

If there was any other alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
*****************************
Initial Complaint
Date:01/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon ***** is happy to sign you up for things that cost money like subscriptions to their music service but to cancel it you have to go through a completecated process and ****** simply tell ***** to cancel the subscription.This is obvciously done to inconvience customers in the hopes they will get frustrated and fail to *****.
Business Response
Date: 01/02/2023
Hello *********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Amazon music subscription cancellation through Alexa.

I apologize for the inconvenience that you've experienced in this case.

I've checked and canceled the subscription as requested.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 01/03/2023

Complaint: 18669396

I am rejecting this response because it does nothing to address the issue. I still cant cancel through ****** Amazon is still making it easy to subscribe but hard to cancel. This is unacceptable.

Sincerely,

***************************
Initial Complaint
Date:01/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two items through Amazon. The tracking information for the shipment eventually showed that they were delivered to an address in AR, not my address in AZ as correctly shown on my order. They refused to replace these items at the price I paid for them, even though they were still available on their site. They forced me to accept a refund, but I do not find that acceptable, because they have the ability to replace the items, but I cannot get them at that price on my own anymore.
Business Response
Date: 01/15/2023
Hello ***********,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item from Order No: 113-0324703-0546650

I can confirm that the refund has been processed on Wednesday, January 11, 2023 at 2:55 PM (PST)
Refund amount $169.42 to Original payment method

Refund will be credited back to Original payment method in next 3-5 business days from date of issuance.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

We look forward to seeing you again soon.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
*****************************
Initial Complaint
Date:01/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a computer off Amazon.com middle of November 2022. I ordered the 1st Computer in middle of Nov. 2022. *** needed to return it due to software issues. I dropped it off at *** store to be sent back to Amazon. And like all of my past Refunds, Amazon processed my Refund the very next day. I purchased another Computer & the day I received that Computer (Nov. 30th, 2022), I was about to open box but I saw the writing on the Computer stating it had 4GB of Memory. The problem is I ordered computer w/ 8GB, which is twice the memory.I started 2nd return the day I Received it & dropped it off at *** store the next day, Dec.1st, 2022. The following week I used the "Track Refund Status" (TRS) on Amazon.com. *** TRS showed *** has Sent the Computer back to Amazon & still no refund after a week. I called Amazon **************** (1st call of 6 calls). Representative (Rep.) said she was having problem finding my ************* was an issue on my account & I needed to call back. A couple days later, and still no new updates on the ***** I spoke to Rep. Dec. 10th, 2022. And the Rep. was able to find my order. I asked why no refund or TRS updates. Rep said Amazon recieved Comp. on Dec. 8th. The Rep said she would start the refund process for me & should go thru in 3-5 days. A full week later (7 days) I noticed no refund yet & TRS shows no new updates. I spoke to 3rd Rep. *** they now cant find my order again & said to call back AGAIN! I'm irritated now. I called 4th time & asked for Supervisor. Rep came on and dropped my call. I called back 5th ********** stated refund was not started but He started it & need to wait another 3-5 days. A full week later I called for 6th time, Rep stated I have an issue on account & need to call back. This is Ridiculous! Now 1 full month after I no returned comp. no refund & only a ton of aggravation! That's why i need BBB Help.Refund Total should be $437.40 to orig. payment. $234.08 to Gift Card Bal & $203.32 back to my Amazon Credit card.
Business Response
Date: 01/03/2023
Hello ****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and I apologies for the inconvenience caused with return and customer service. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

Rest assured, I've processed your refund for the item HP 15-inch Touchscreen Laptop
Refund amount : $437.40 to Original payment method on Tuesday, January 3, 2023 at 3:54 AM (PST)

Refund will be credited back to Original payment method in next 3-5 business days from date of issuance.

View return & refund status here :
************************************************************************************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
*****************************
Customer Answer
Date: 01/03/2023

Better Business Bureau:
I will accept this However I do feel I should get some kind of credit for calling 6 times only to get the run around and i only got the refund processed after contacting BBB. I should not have to waste this much time and effort. I am very disappointed that I had to make a complaint to get a refund!

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account was opened over 5 years ago. The account is under ********** that's account ID with my name *************************** and same address listed. My account was closed back in December 2022. I've called Amazon to see what was the issue and I was told giftcard fraud misuse . I asked them for more details as I haven't done anything wrong . I was told you're account was randomly flagged well look into it and get back to you with in 24/48 hours. Everytime I've contacted them daily for 3 weeks I'm told my account will not be reopened. I have attached proof of all of the gift cards being purchased and sent to me. I've provided this to Amazon as well with no results. My bank information and credit card info is stored in my Amazon account that I have no access to. I've done nothing wrong I'm providing all supporting order documents and I want my account reopened. If my financial information gets hacked and used off that account who will be responsible as i have no way of removing the information??? I also had all my orders canceled and Amazon has stated they were keeping all of my giftcard balances as well as all contributions that people sent to my account. That is theft in my opinion on Amazon's part as those were legally sent to me for me to be able to purchase items off my registry which I have done many many times. The items that I had I purchased with giftcards were canceled and Amazon has kept the gift card money's as well. If there's any questions in regards to this matter please contact me *************************** via phone **********.
Business Response
Date: 01/10/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 01/09/2022.
Sincerely,
Ann
Amazon.com
Customer Answer
Date: 01/12/2023

Complaint: 18669054

I am rejecting this response because:I have not done anything wrong. I have provided the proof of gift card purchases that I used. I'd like Amazon to please reopen my account as I still do not believe anything was done wrong with my
account on my part. I have had that account for many many years and hope you see that I have sent the proof needed for the gift cards. If any more proof is needed please let me know so I can submit it. Thank you.
My ba k and. Redit card information is also stored in my account and I have no access to it. If someone uses said information on my account who will be responsible
Sincerely,

***************************
Initial Complaint
Date:01/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 Roku Express from Amazon in December 2022. When the package was delivered it contained only 1 Roku. I have called multiple times to get this resolved and Amazon refuses to refund my money stating the package weighed correctly when they shipped it. The weight they are claiming is correct was 5 oz and something one associate told me. I researched the weight on 1 Roku Express package and it is .62lbs approx. I also showed them a picture of the delivery and clearly, the dimensions show only 1 box in the envelope. However, they continue to refuse to refund my money. Either they failed to send it or their driver stole it. There was no one else who could have touched it. I want my money back for the entire purchase now since I have had to go through all the trouble.
Business Response
Date: 01/05/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that one quantity of Roku Express 4K+ | *************** Player was missing from the package.

I apologies for the inconvenience that you have experienced in this case.

I've issued the refund of $32.73 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:01/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered products on Amazon.com in July of 2022. I received notification that my packages were delivered, but I never received any packages. I stayed home from work to ensure I was there for delivery. The delivery driver never rung my bell even though I left a note on the downstairs door. When I contacted Amazon about the issue, they asked me to to prove I did not receive the delivery. Since there is no way to prove it, I had to file a police report with the ************************************ here in ************, **. Once I obtained a police report, I sent it to Amazon. I have still yet to receive a refund or the products I ordered. Each time I contact Amazon, they give me the run around on why I havent received a refund or the products.
Business Response
Date: 01/02/2023
Hello *****,

I am **********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had package delivery.

I've reviewed your complaint and I'm unable an Order or account with the **Mail address filed on this complaint. If you are referring to an account under different email address then I request you to write to us from that email address the exact same subject line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*****
Amazon.com
*****************************
Initial Complaint
Date:01/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My refund is not issued more than one month. Based on previous contact, multiple agent told me to contact back on Jan. 1 and I will get my ************* is Jan. 1. 2023, I come to contact. first the agent told me to wait till tomorrow without any reason (clearly is is already 32nd days but he/she said it is not yet 30th days). After I request he/she to ask a supervisor, he/she strangely asks me to fill out an incident report so that I can get my refund, which is never mentioned by previous agent. Most ridiculous thing is that the package is shipped by *** picks up on 12/1/2022 and delivered on 12/2/2022, which is clearly shown by *** tracking history (1Z67561Y2600699576), but he/she keeps saying that amazon did not receive the package. Anyway I have fill out the report and let't see.
Business Response
Date: 01/02/2023
Hello Han,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint regarding return and refund on Order No: 113-7579279-7141841

Rest assured, your return is now complete and I can confirm that the refund has been initiated.

Refund amount : $796.27 and added to your Amazon account.
The same information has been shared to your E-Mail on Sunday, January 1, 2023 at 12:44 PM (PST).
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
*****************************.

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