Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,788 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned items listed below on 11/21/22 & Amazon received the delivery on 11/23/22 and process a refund for only one item in the package. Im still waiting on the refund for ******. Ive attached the full details and tracking below. Order number:113-9948646-9063440 113-7927521-9180217 113-4869076-3877001 111-5309615-8053009 111-4663242-8993001 111-4663242-8993001 111-5633113-1188211 111-5492585-3542653 3. Date shipped: 11/14/2022 4. How did you ship back your return? **** 1Z6E55407849994285, delivered to Amazon on 11/23/22.5. Description of the item returned Womens **** Casual Tassel 2 Piece Outfits Tracksuits Fawjsais Women **** T Shirts Graphic Print ECUPPER Women's High Waisted Skinny Jeans **** Lift Stretch Pants Curvy Denim RAMISU Womens Casual Faux Leather Shorts MIBOLT Clip in Hair Extensions Real Human Mini Chainsaw, [2 Battery] 4-Inch 36V Cordless MODRSA Nose Rings Nose Piercings CARSINEL Moissanite Engagement Ring Solitare JewelryPalace Classic 8mm 2ct Moissanite Solitaire Engagement Rings Eternal Jewelry Coating, RAMISU Womens Casual Faux Leather Shorts High Waisted Wide Leg Shorts Flare PU Shorts
Business Response
Date: 01/05/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and completely understand your disappointment with regards to return on refund for orders 113-9948646-9063440, 113-7927521-9180217, 113-4869076-3877001, 111-5309615-8053009, 111-4663242-8993001, 111-4663242-8993001, 111-5633113-1188211, 111-5492585-3542653.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon checking the orders we see that the return hasn't processed yet. The concerned department has requested you to provide them additional time to process the return.

Usually once the carrier receives your return package, it can take awhile to arrive at our *************** In most situations, returns are processed by Amazon in 30 days. In some situations, it may take longer.

This additional time allows our ************** to find and process the item.

Although the return has been marked as delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation.

Fore more information refer to our Refunds page for more information:

***************************************************************************************

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 01/05/2023

Complaint: 18681391

I am rejecting this response because: Amazon has received this item over 30 days ago and processed the refund for one item in the same returned package which mean all other items has been received and should have been processed

Sincerely,

*********************
Business Response
Date: 01/17/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to returns.

Usually once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 30 days. In some situations, it may take longer.

This additional time allows our ************** to find and process the item.

At this moment we are unable to refund the orders, the ************** has to complete the return processing before the refund is initiated.

Fore more information refer to our Refunds page for more information:

***************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding.

Regards,

*********
Initial Complaint
Date:01/04/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 27 I made an order with Amazon order number 114-4377462-2593061 This was a wireless Bluetooth headset due to me working at home Amazon delivered the package on January 4 per the photo that was taking from the Amazon driver. That was not my house. I contacted Amazon and was told theres nothing that they can do for me. Total cost of what I paid for this package was $79.59
Business Response
Date: 01/05/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to order#***-4377462-2593061.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon checking the details, we see the issue has been reported to our logistics team and they've advised to wait till Thursday, January 5, 2023 7:00:00 PM Eastern Standard Time for further options.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 01/05/2023

Complaint: 18681412

I am rejecting this response because: why as a customer should I have to wait when clearly Amazon cant follow directions and deliver a package properly to the correct address. So as a customer, youre telling me that I have to be inconvenienced because it was delivered to the wrong address. This is poor customer service.

Sincerely,

*******************
Business Response
Date: 01/17/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-4377462-2593061.

Upon checking, we see the refund has been processed on the order in gift card for $75.59, you can view the gift card balance using the below link

*************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in these regards.

Regards,

*********
Customer Answer
Date: 01/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi. My Amazon account is ********************* My amazon account was on hold and I have not got the refund of one returned item. I placed one order on Sep. 25th. 2022. This order is about $299. The order number is 114-0033781-2744220. It was new when I returned the item on Oct. 13th and it was delivered to Amazon's warehouse 3 days later. However, I did not get a refund. I chatted with their representatives. They said they had already issued the refund on Oct. 26th but the refund was stuck and asked me to wait 2 months. So, they can process the refund again. It is so ridiculous. Why I need to wait such a long time. Why the refund was issued but stuck. Although I am mad at their response, I still choose to wait. However, they closed my account two weeks ago and asked me to submit my bank statement. I submitted all the required documents like my driver license and bank statement and got the email that they will reply me within ***** hours. However, they never reply my email. I want to ask what are you doing Amazon? Please issue me refund and retrieve my account.
Business Response
Date: 01/25/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 23 January, 2023.

Sincerely,

Amazon.com
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a portable washing machine oct 8 2022 In May of 2022 the item did not spin or rinse I try to communicate with seller an for several months I had send videos an pic I get two weeks u will get refund or exchange am stuck with it no answer am disabled cant go out to do laundry please help
Business Response
Date: 01/05/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the disappointment caused due to the issue with your Washing Machine Nictemaw Portable Washer **** Cu.ft/17.6Lbs Capacity Full-Automatic Compact Laundry Washer With Drain Pump, 10 programs Selections.

As a retailer Amazon only offers a 30 day return policy. While we are responsible for fulfilling your order, and making sure you receive it, problems caused by the actual item need to be handled by those who make the product.

As per the product detail page of this item, the manufacturer is Nictemaw, you can reach out to manufacturer support using the below link for further options

************************************

We appreciate your understanding in this matter. We hope to see you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a credit of ******** with my Amazon synchrony store card. I requested that the credit balance be sent to me as a check. I called on 12/7/22 requesting my balance be sent to me as a check. They "processed the refund" and said it would take up to 10 business days. Ten business days later no check arrived, I called and they said no check was mailed and be patient. Now it is 12/31 I have not received my check and my statement closed on the 21st and there is still a credit balance on my account. I called today and it is nearly impossible to get to a representative and then the representative tells me that claim has not even been reviewed yet, and I need to wait another ***** business days bribing me out until the 10th of January. Now how do I even know this time it will happen? I want my check it is a lot of money I was depending on that money by the 21st of December and now it is uncertain on when it will or if it will arrive. I called today and closed my down my account this way they will eventually have to send me my check. But I'm disappointed it is taking so long and there is so much uncertainty. I thought creditors by law needed to send out credit balance checks within a certain amount of time since requested. Please help. I feel they should pay interest and a late fee because that's what they would do to me if I didn't pay up in a timely matter!
Business Response
Date: 01/05/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to synchrony store card.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Since the Amazon Store Card is issued by *************** their *************************** is in the best position to help you on questions pertaining to:

Bill ********** style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: *****px; background-color: rgb(255, 255, 255);">
Lost/Stolen Card or unknown account number

Account closure requests

Billing statement inquires

Changes of personal information on accounts

Disputes of charges

Please contact Synchrony Bank's Amazon Store ********************* at ************** or via chat at *****************************************; click on the Chat for Help logo on the top right corner (24 hours a day, 7 days a week).

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I receieved an order today and the box was wet. My book i ordered inside was wet as well. I chatted with amazon and they said they would refund it as a giftcard. It would take up to 4hrs and i would get an email. I get an email saying that I had to return both items in my order when only one was damage. And then the rep earlier didnt say i needed to keep the book that was damaged so i threw it away. I chatted just now and they want the item returned now that I threw it away. They wont refund it even tho they never said earlier i had to keep it. So now im out $17 for the book and no book. They expect you to pay for something that you cant use.order number 113-7465487-4557033
Business Response
Date: 01/05/2023
Hello Devante,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with your order 113-7465487-4557033 and have looked into the issue in detail. We sincerely regret any misunderstanding on this issue.

A refund has been issued on the book on Wednesday, January 4, 2023 at 8:00 PM (PST), you should see this refund in the next 3-5 business days. You need not return the book, we have waitved the return requirement on this item.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to place an order on 1/4/2023. When I went into checkout step. There was an error message that stated Canada Dry Ginger Ale , 12 oz, cans cannot be shipped to my address. I went to the sight and put my phone number in, and a customer service rep called me. I told her my issue, and she simple said the Canada Dry Ginger Ale cannot be delivered to my address. I feel like this is discrimination. If the item is in stock in my basket I am untitled to it!
Business Response
Date: 01/05/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to placing an order.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon checking the details, we see you are trying to placing multiple items through checkout. We need to know, if this happens when placing the item individually.

We request you to try placing the order for single item and check if the issue persists.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 01/12/2023

Complaint: 18681084

I am rejecting this response because:

Sincerely,

***************************
It does not explain why the item in question could not be delivered to my residence?! Yes I did buy several items! That's what the platform is for! Answer the question, "why the item in question could not be shipped to the selected address"! This had nothing to do with how many items there were.
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an Iphone 11 pro from an Amazon seller Stone Digital on 10.24.2022 for $540. What I received was a refurbished phone with a battery that would not hold charge for more than 5 hours and it was slow and sluggish. Definitely not what I expected from an Amazon seller. I initiated a refund procedure and returned the phone to the Amazon Hub location in **************** as directed.(Address: ********************************************) on 11.06.2022. I took pictures returning the phone at said location including the box with the shipping address label on it being put into one of the lockers. This is over two months ago and I still have not received the refund. In fact I have been informed by an Amazon customer rep that the phone has not been returned and when I checked my Amazon account it shows a return has been initiated and nothing beyond that. It has been showing that from the day I dropped the phone off at the Amazon Locker. No change in status for the past two months. I have also contacted the seller STONE DIGITAL and they replied as follows:"I am very sorry for the inconvenience caused to you. because you returned it to amazon, could you contact Amazon directly? They will provide you with professional guidance. Thank you for your understanding and support!"The bottom line is, I dropped off the phone at the Amazon locker with a proper Amazon return label and that's where my responsibility for the returned item ends. What happened with the phone later is not my responsibility. I just want my money back. Can you help?Thank you and best regards,********************
Business Response
Date: 01/15/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I see that your return was received over 14 days ago and no refund has been issued.

We've requested a refund of $527.87 to your original payment method.

You'll see the refund on your **** statement in the next 3-5 business days.

Once processed, you'll also be able to see the refund request here:

***********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ton of items (too much to count) over the holidays. Out of those items, Amazon fulfillment sent the WRONG yoga pants, men's shorts that were too small and defective headphones. I requested Amazon credit because typically it takes 1-2 hours to apply versus 5 to 7 business days. Out of the 3 items returned, only 1 was credit to Amazon account, while the other two were not. The order number for both items, the last 4 digits, is ****. I would like the $61.87 applied to my Amazon balance so that I can purchase the other items in the cart. This is frustrating because Amazon chat was unhelpful and the supervisor on the phone was unhelpful. Ironically, the supervisor stated that even if I spoke with her manager, they could not help me. Great selling point. "We sent you defective headphones and the wrong yoga pants, but we don't want to help you."
Business Response
Date: 01/05/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with us regarding the return refund mode on your Order ID: ******************* and 111-4075273-0109855. We are not able to issue a refund right away, and request you to wait till the return is received and verified.

We need to physically receive an item and have it verified before a refund can be issued. In this case, a refund was issued on your Order ID: 111-1162962-5971430. In case of the Order ID: *******************, I see the carrier received the package on Jan 4, 2023 and is in transit.

It can take upto 30 days for a return to be received and processed, I would request you to allow till Feb 04, 2023 for the processing of the return. If you do not hear from our processing center before Feb 03, please write us so we can look into the issue.

Let me assure you that your refund would be issued to the mode that you have selected when returning the request, and we would try to get the process completed as soon as possible.

We appreciate your patience. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/13/2023

Complaint: 18681080

I am rejecting this response because $61.87 has not been credited to my Amazon account, and secondly, I have not received a phone call from an executive customer service rep. *** regular customer service rep continue to argue and make the most odd claims about this dispute. ***y first acknowledge that the items have been received but claim that the return was cancelled. Why would a customer return items and then cancel the funding for the returned items? Nothing will be satisfactory until $61.87 has been credited to my Amazon account so that I can purchase the other items in the cart, the items that will replace the two returns. One, the headphones were defective, and two, the yoga pants sent were the wrong product from Amazon warehouse. *** only credit received is the $16.96 because 3 items were returned and Amazon has only credited one out of the 3 returns. My next step is to file with the ************************* for FRAUD and False Advertising.

Sincerely,

***********
Initial Complaint
Date:01/04/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have reduced vision due to a brain injury and was in need for a powerful computer to work. Had a lot of offers during Christmas. 26th December I saw this graphic card deal on Amazon, which is the key component for my work. I placed an order and paid for it. It was supposed to be delivered today 01/03. It was not delivered and seller, The Fire Goods never shipped it, just created labels as per ***** The purchase price was 500$+ tax. I saw same product for 600$ next day. I believe they sold my product which I already paid for more profit. Which I feel is unfair, amazon would refund my money and they can say it's a 3rd party vendor. But this is what I loose, 1) I could have bought something during that holiday sale period and now I have to pay a lot more. 2) I have ordered all rest of components for my pc and some of them I can't return or use( can share bills). I have a fair and humble request. Just give me the product I already paid for. It's already late and I am forgiving that. I don't want a refund because I have ordered rest of components already. I insist amazon take the responsibility of getting me my product. Even if it's a 3rd party seller. It's a clear and simple request, just give me what I already paid for more than a week ago, I am even willing to wait. I have already reached out to Amazon support, they said they are forwarding this to seller, I should get a reply or I can request for refund. Which is unacceptable for me. I need the product I paid for. If you don't have stock, don't sell, even if you did, cancel the order in a day or two. It's over a week and not now. The effort it takes for me to browse through these components was immense due to my medical condition. And I don't wish to do it again.
Business Response
Date: 01/05/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that you've already been issued a full refund for the order by the customer service department.

Unfortunately we can neither replace the item nor force the seller to do it. I hope you would understand our limitations in this case.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************;
Customer Answer
Date: 01/12/2023

Complaint: 18680844

I am rejecting this response because:

Sincerely,

***************************

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