Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

49,566 total complaints in the last 3 years.
16,372 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon DBA5, Warehouse in Hytassville, MD. What is the reason for not providing drivers with flat beds and dolley, they are hauling and dragging Amazon bags across our expensive ************* across DC. This is causing damages to our front doors and floors. We seek immediate resolution.
Business Response
Date: 01/17/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. In this case, we would request you to share more information or attach relevant images regarding this issue so we can check and help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I am the owner of The store Goodsales77/Amzsales77. I'm contacting you because my store was blocked and deactivated on December 9, 2021. This is my second appeal. I am still waiting to receive any information in response to my requests or doubts.Calls to Amazon have not been responded to with certainty as to why they had taken my permissions or the documentation I needed to attach.Case logs: (***********************************************************) with automatic answers saying the same thing in all case logs.I've come to you because I can't take it any longer; my patience is becoming non-existent and I keep getting no results or solutions. Thus, please exercise control so that Amazon will genuinely consider my issue and provide me with a solution.I appreciate your assistance, and if you require any documentation of deliveries or the number of appeals I have filed to Amazon, I can provide it.Please review this case and respond.
Business Response
Date: 01/06/2023
Hi Team,

We have decided to reinstate this account and an email was sent to them informing them of this decision on December 6, 2022.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a order with Amazon and was told the item was delivered and it wasnt, I was then told that my refund was going to be placed on the gift card and it WASNT I then called multiple times and cant get the issue resolved
Business Response
Date: 01/06/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order. Upon checking, the e-mail address you have provided to us doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

****************************************************************;

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************
Initial Complaint
Date:01/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I continue to have delivery issues with Amazon logistics. I am a customer that lives on the 5th floor of a building with no elevator; this seems to be the reason I'm having these constant problems receiving my orders. As per company policy, pictures of deliveries are taken and sent to the consumer and Amazon as proof of delivery; even though the picture taken and sent does not match my apartment door, hallway and/or building (sometimes) I call to make the complaint and I'm penalized. I made a complaint a few weeks ago that was resolved when BBB got involved. This new complaint has gotten my Amazon account suspended and I can no longer order from Amazon. As per the picture sent and marked delivered with order #***-3119930-1601842 it was not delivered to my apartment. I received 2 deliveries that day, the pictures sent for proof of delivery is clearly 2 different pictures that I sent to Amazon logistics to plead my case but not only was the situation not resolved; I was penalized. I was told to find a secure location or use a different address for my deliveries even though I told Amazon logistics I have a ring camera on my door for my safety and for my deliveries. This issue is still unresolved and I do t feel the consumer should be penalized for the constant mistakes, errors or oversights done by the delivery team and/or Amazon Logistics.
Business Response
Date: 01/14/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 14th January 2023.

Sincerely,

********
Amazon.com
Customer Answer
Date: 01/14/2023

Complaint: 18681755

I am rejecting this response because:

Sincerely,

*********************

Hi,
The delivery on the 27th was never doubted; the problem was it was delivered to the wrong apt as seen in the proof of delivery pictures taken and sent by Amazon logistics. When I asked the occupants of that apt they said the did not have it.

My account did not have an overwhelming amount of refunds; there was a lot of returns and/or exchanges. I was ordering almost everyday and sometimes my measurements were off and sometimes I just didn't like the product when it arrived. Sometimes the product didn't look the same as in the photo on line, sometimes the color was off, some was to big, some to small; the quality and/or condition of the product when it arrived; there was various reasons for my returns / exchanges. All of my request was not for refunds as stated in previous emails about my account.

I've asked to have my delivery disputes to be compared to the deliveries that were successful by using the photo's taken by Amazon Logistics. This has not happened because there is a difference in the hallways, doors, apt numbers and areas that they were left at which is beyond my control. I have specific instructions (as directed to do by Amazon) to bring ALL my deliveries to my apt door; this is not happening every time because I live on the 5th floor of a building with no elevator.

I ask again to review the photos taken and sent to the consumer as proof of delivery; the pictures are not consistent and I'm confident this will be proven that I am not at fault for these discrepancies. Photo's can be provided of all discrepancies if necessary.
Thank you
*********************

Business Response
Date: 02/15/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 15 February, 2023.

Sincerely,

********
Amazon.com
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB; As I previously indicated, the account was prohibited in accordance with Section 3 of Amazon's Solutions Agreement, notably for failing to complete orders after confirming the shipment. Hence, the a true need for me to explain to you the action plan for my store. If I'm being completely honest with you, there was a brief moment when I considered firing my team, but Amazon is an excellent company. According to your seller conduct, my knowledge has been strengthened. Together with my team, we have combined efforts to improve our account health daily. We sincerely appreciate the chance you are giving us to share how we intend to operate our store while learning from our past mistakes to avoid making them again.I'm here to ask for your assistance because you are the only people I know who can listen to me and provide me with a clear answer to what is going on with Amazon. Amazon hasn't listened to me, and there is no way for me to appeal the removal of my store from the marketplace. I've tried to resolve this issue, but Amazon hasn't provided me with a solution.Please I need your help because I dont know what else to do.Sincerely,Mele Graphics.
Business Response
Date: 01/05/2023

Greetings from Amazon.com,

Hello, my name is ******** and I'm a member of the Amazon.com Executive Seller Relations Team. The Executive Team has received your email and requested that I research this issue and respond on their behalf.

Unfortunately, I was unable to relate a selling account for the email address from which you sent your message, **********************.

We understand that people use multiple email addresses, but for account confidentiality reasons we cannot release account information to an email address other than the one associated with your Amazon account.

Resend your message using that email address so that we may assist you better. If you no longer use the email address associated with your account, we ask that you update the email address on file for your account. As a security precaution, we ask our sellers to change their email addresses directly on our website. This ensures that the user requesting the change knows the current login credentials for the existing seller account, preventing any uninvited changes.

To change your email address, follow these step-by-step instructions:

1. Log into Seller Central.
2. In the Settings section, select "Login Settings".
3. On the Login Settings page, in the Password Settings section, click "Change".
4. On the Password Settings page, enter your old password and new password, and click "Submit".

Thank you for selling with Amazon,
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Amazon is stating that my seller account 1 Click PickkLLC is deactivated and my listings were deleted. My claim is that it is impossible to validate such a statement because for the past six months I have not been able to access my sales center on Amazon. It has been so long since the Amazon review team manifested itself it seems unfair and negligent. I have tried several different methods of communication with Amazon and am still waiting to receive a response. However, I would like to show you my stores management while it was in operation. Evidence demonstrating that my orders were shipped and delivered.-- Tracking information for recently shipped self-fulfilled orders. AZ ORDER ID TRACKING NUMBER CARRIER 113-7327716-5610661 ************ ***** 113-9021437-8042613 ************ ***** 112-0260222-4290645 ************ ***** 111-3948772-1983446 ************ ***** 113-1519871-5777806 ************ ***** 114-9304063-3191412 ************ ***** 111-6775978-0262653 ************ ***** PLEASE ASSIST MY ACCOUNT ISSUE!
Business Response
Date: 01/05/2023
Hello,
We have reviewed your submission and are unable to reinstate your account at this time. Please see prior email communication on appeal process.
Thanks
Amazon Seller Performance
Business Response
Date: 02/10/2023
Hello *************************,

We do not have enough information to reinstate your account for one or more of the following reasons:
-- Evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. This may include buyer confirmation of receipt or proof-of-delivery documentation.
-- You may be missing critical business information from your account to validate positive buyer-seller history across other sales channels. Provide supporting documents that includes but are not limited to business website and email or company bank information.
-- We have observed a significant increase to your sales or an unusual change in your selling patterns. Please provide ** supporting evidence that you have inventory to fulfill all of the orders placed. This includes but is not limited to copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.

How do I send the required information?
Please click on the View Appeal button on the Account Health page (***************************************************************************) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.
If you have questions about this review or the information requested above, visit selling account reviews for seller-fulfilled orders (***********************************************************).

You can view your account performance (***************************************************************************) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app: ****************************************************************************
-- Download the Android app: ********************************************************************************************************

Thank you,

Amazon.com
Customer Answer
Date: 03/13/2023
The last time I communicated with amazon was a few days ago and they asked me for information about proof of shipping which was not easy to get because I repeat I do not have access to my market place and the store has been totally eliminated. The proofs of delivery are as follows: 113-7327716-5610661 ************ ***** 113-9021437-8042613 ************ ***** 112-0260222-4290645 ************ ***** 111-3948772-1983446 ************ ***** 113-1519871-5777806 ************ ***** 114-9304063-3191412 ************ ***** 111-6775978-0262653 ************ ***** Attached is my EIN document which is my business registration number. Please review this case and respond.
Business Response
Date: 03/15/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 3/15/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 05/02/2023

Complaint: 18681716

I am rejecting this response because:

I am trying to explain that despite an exhaustive review of my inbox, I have not yet received the email from Amazon that was expected on March 15, 2023.

I would greatly appreciate it if you could relay this information to Amazon, as I have not received a response. Thank you for acting as an intermediary.

Thank you for your kind consideration. If you have any more questions or concerns, feel free to contact me.

Business Response
Date: 05/04/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 5/4/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 05/25/2023
Better Business Bureau / Complaint ID: ********

I am the owner of 1 Click Pick, LLC. I'm contacting you because you sent me an email on May 15 to inform me that Amazon required additional information to validate the reinstatement of my deleted Marketplace account.

In the email requested the following information:
-- Evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. This may include buyer confirmation of receipt or proof-of-delivery documentation.
-- You may be missing critical business information from your account to validate a positive buyer-seller history across other sales channels. Provide supporting documents that include but are not limited to the business website, email, or company bank information:

We have observed a significant increase to your sales or an unusual change in your selling patterns. Please provide ** supporting evidence that you have inventory to fulfill all of the orders placed. This includes but is not limited to copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days:

I would greatly appreciate it if you could relay this information to Amazon, as I have not received a response. Thank you for acting as an intermediary.

Thank you for your kind consideration. If you have any more questions or concerns, feel free to contact me.

*******************;
Business Response
Date: 05/30/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 5/30/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 06/13/2023
First of all I want to say that before I opened a case with BBB but I received a reply from Amazon with the following description: "Hello, We have reviewed this seller's account and need more information to complete our review. We have requested the necessary information from the seller via email on 5/30/2023. Thank you, Amazon.co.** - Seller Performance." but I have yet to receive any email from Amazon on this date, and I am aware that Amazon only sends the information to the email that belongs to the Amazon account, but they still haven't sent anything to the store's linked email which is ********************** Thank you so much for take your time to read this case.
Desired resolution:
Billing Adjustment

Business Response
Date: 06/15/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on June 15, 2023.
Thanks, Amazon.com Seller
Performance
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My seller account was deactivated in error on Amazon. Amazon is completely inactive. They declined my documents and the appeal without any valid reasons. When they rejected my documents, I lost my money due to their negligence. I do not have any other accounts because it's prohibited. My account PracticSale was deactivated due to related to "Ivano+Colonnelli" seller account. The real owner of this seller account is *******************************. ******************************* was my ex-business partner. But I stopped working with him a long time ago due to the threat of violating Amazon Policies on his part. I have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated association with ******************************* in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same. Amazon is ruining my companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you may see from the attached documents, I started cooperation with ******************************* on June 13, 2021 (see Partnership Agreement). On August 9, 2022 I notified ******************************* about termination of our partnership (The Notice of Dissolution of Partnership is enclosed). ******************************* and I conducted a partnership meeting where we signed and notarized all other documents to finally terminate our partnership (please, check Partnership Dissolution Agreement and Letter of Settlement Payments). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. Therefore, I request Amazon Support to review my Plan of Action, documents I attached, and reinstate my account.I kindly ask you to reactivate my seller account PracticSale.Best regards!
Business Response
Date: 01/07/2023
Hello,
We have decided to reinstate this account and an email was sent to them informing them of this decision on 01/07/2023.
Thanks, Amazon.com
Seller Performance
Customer Answer
Date: 01/17/2023
Better
Business Bureau:

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Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is for star hills, a seller through Amazon. I was trying to report this but it keeps sending me to the app. This should be done via the web. This was beyond a mistake on their part. It was gross negligence. They mislabeled the item online. Wrong item. After I got it the first time, I emailed them. They wouldnt respond. So I noted as a return to reship the correct item and returned it. After several emails they sent an incoherent response finally. So they shipped the wrong item again. If they had simply said they mislisted it, it would have saved everyone work. But they didnt. So a second incorrect order went out. I cant just return to Amazon Whole Foods kohls store. I have to print off a shipping label and ship *** myself. My printer isnt working. I had to go print somewhere else. As far as I am concerned, once was a mistake. After about 10 emails and 2 wrong shipments they finally responded they had the wrong item. At this point my time and print costs are not free. At least they got back to me before i started ordering it a 3rd time. Please have star hills reimburse me from their account (not Amazon) for $10 for shipping costs.
Business Response
Date: 02/08/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with the item purchased with the 'Star Hills', a seller on our website. Thank you for letting us know the issue to resolve.

I've reviewed the details of the order and see that you have already returned the items from the original and replacement orders for a full refund that was processed on December 14, 2022 back to your original payment method.

I understand that you want the seller to refund the $10 return shipping charges incurred to print out the return lable and to dropoff the item. As the option to process refunds on the seller orders isn't available, I've sent your inquiry about your order to the seller. You can view the email that was sent to the seller in Your Account at the following link:

*******************************************************************

Give sellers 48 hours to respond. When they reply, you can respond directly to their email.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 02/08/2023

Complaint: 18681597

I am rejecting this response because:

They sent a request. Im not approving until we have a resolution.
Sincerely,

*****************
Customer Answer
Date: 02/15/2023
This is for printing and running to a *** box multiple times when they never had the correct product to begin with The seller was contacted multiple times about sending the wrong product and never responded or did so with incoherent responses They shipped the wrong product multiple times and every tome I couldnt return to Amazon I had to get a *** slip printed off somewhere and then head to *** box The mistake the first time is understandable After multiple emails and wrong shipments, and having to return multiple items that were not standard returns, printing and return fees are being assessed.
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned item below on 11/27/22 & Amazon received the item on 12/30/22 at 7pm but I haven't a refund for the item ******. Ive attached tracking or order details velos Order number: 113-0660784-2497020 2. Today's date. (MM/DD/YYYY):1/3/2023 3. Date return item was shipped. (MM/DD/YYYY): 12/27/2022 4. How did you ship back your return? ( For example: *** picks up, *** drop off, mailed with ***** or ************* *************** etc.): *** 1Z9WX3422623424457 & delivered at Amazon on Dec 30 7:00 PMShepherdsville, **, ************* 5. Description of the item returned (item name, color, size, quantity, etc.)Sorel Women's ************ Sport Wedge Boot, size 8 and 1 pair 6. Have you experienced prior issues with returning items to Amazon? Poor over the last 3 months. Thank you for your cooperation.
Business Response
Date: 01/05/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and completely understand your disappointment with regards to return on refund for order#***-0660784-2497020.

Upon checking the return tracking DLyKT5JkRRMA, we see the return was received on December 30, 2022.

We request you allow us 30 days for the returns team to complete the process, which will end on January 30, 2023. As soon as the return process is complete we shall notify you with an update on refund.

I know your wait has been frustrating and for that, I truly apologize. Please allow us till 1/30/2023, so we make sure the matter is taken care of properly.

Fore more information on return, you can visit the below link:
*************************************************************************************

Thanks for your patience and understanding in this regard.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 01/05/2023

Complaint: 18681430

I am rejecting this response because: I followed the process and Amazon has the package at their Facility. I would like my refund ASAP.

Sincerely,

*********************
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a kid craft bookcase on November 2, 2022, with a Pocahontas blanket. I never received these items. I call and they said they canceled the blanket but they never informed me about it! Now they did charge me for the bookcase that I never received. They told me that it was lost in transit! I honestly do not believe this lie and they have unprofessional customer service. I want my credit refund of $72.02. I do not believe what they tell me and I want to make sure I get my refund. Lately, I am having bad service from Amazon shopping online and I do not appreciate this at all! I have been a loyal customer ever since 2013! Please help me resolve this problem. I am suffering from chronic condition, homeless during this pandemic crisis and I do not need any more stress in my Angel ***** I think that for being a loyal customer for over nine years I deserve better.
Business Response
Date: 01/06/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you have purchased an item 'KidKraft Dollhouse Cottage Bookcase' along with a Pocahontas blanket that you haven't received. I'm sorry for the inconvenience caused with this.

I've tried to locate the orders with the information available in your complaint. Unfortunately, I'm unable to locate the orders you are referring to as the last 2 digits of the order were missing in your screenshot attached. Hence, I request you to please share the order number(s) so that we can review the details to assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

****** K
Amazon.com
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