Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

50,375 total complaints in the last 3 years.
17,469 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are Nispira, reseller on Amazon Online Marketplace. Every 2 weeks we receive a disbursement payment from Amazon for selling on their platform. On 1/2/23 Monday, as usual we were supposed to receive the disbursement of **$ $115,857.96 from the company At 3:19 pm (PT), we received a notification from Amazon.com that our deposit bank info got updated and then 2 mins later we received another 2 the same content from Amazon. At 3:25 pm, we received a notification from Amazon that disbursement transfer was initiated and going to bank account ending in 192 location in *****. We rapidly reported to Amazon seller support the incident that someone has changed the bank info without our authorization. That was at 3:31 pm with case ID ***********. We have called Amazon's seller support and messaged them every day since then to escalate the case for immediate assistance on cancellation/ blocking the transfer but as of today we have yet to receive any resolution or solid response from the company. The money transfer was initiated by Amazon on 1/2/23 3:20 pm and successfully went to an unknown 3rd party bank account with trace ID ************** and it was acknowledged by Amazon's bank provider on 1/3/23 5:24 pm according to Amazon payment dashboard.Amazon policy states that any changes to bank account information must be held for 3 days before they will take effect. Funds transfers cannot be initiated until after this period, which begins on the date submitting the new bank account information in our seller account. It's absurd that this transaction was still able to go through even though the bank account info was just updated. The whole transaction completed within 26 hours. How/why? We have already done all the security measures we could to prevent the internet crime from happening again but still we fell victim. When will this end? How do we continue our business?We demand Amazon.com to re-send payment of $115,857.96 to the correct account ending in **** immediately.
Business Response
Date: 01/25/2023
Hello,

This issue is currently being reviewed and the seller will be updated on status once investigation is completed.

Sincerely,

Amazon.com Seller Performance
Customer Answer
Date: 01/27/2023

Complaint: 18683600

I am rejecting this response because: We still don't know when the investigation will complete with our money reimbursed.
*****************
Business Response
Date: 02/14/2023
Hello Hillbright

Funds for the amount of USD $137,142.80 were transferred to your bank account on file. These funds should arrive on 02/21/2023. If you do not receive these funds by that date, you can contact us at ***************************************.

**** you,
Payments Specialist
Amazon.com
Customer Answer
Date: 02/16/2023

Complaint: 18683600

I am rejecting this response because: The correspondence from Amazon.com was perfunctory. It wasn't even responding to the lost amount of $115,857.96 that we reported to the company on 1/2. Disbursement of USD $137,142.80 was for the payment period 1/30/2023 2/13/2023. It's been almost 2 months since the incident on 1/2 that our disbursement of $115,857.96 was scammed away but the company hasn't done anything yet to investigate and provide the resolution. The disbursement was incorrectly transferred to an unknown third party bank account in ***** by ********************** on 1/2. We did report to Amazon immediately (few minutes later after the incident) after we found out that our deposit bank account info in our Amazon selling account was changed and the money was going to an unknown bank account. ********************** policy states that any changes to bank account information must be held for 3 days before they will take effect. Funds transfers cannot be initiated until after this period, which begins on the date submitting the new bank account information in our seller account. It's absurd that this transaction was still able to get through even though the bank account info was just updated. The whole transaction completed within 26 hours. How/why? This is an internet fraud and crime. We demand Amazon.com take a serious step to investigate and immediately provide a resolution for the lost amount or we will have to escalate this.

Sincerely,

*****************
Business Response
Date: 03/30/2023
Hello from Amazon,

We have contacted our concerned team, and they will reach out to via email regarding the progress.
Business Response
Date: 04/28/2023
Hello,
Our team is working on the issue and we will provide a response in a week's time.
Thanks
Amazon - Seller Performance
Business Response
Date: 05/18/2023
Hello from Amazon.com,

Hello Team,

There is no account found under the email address ****************** please indicate the seller to contact us with a valid email to be able to verify the information.
Customer Answer
Date: 05/19/2023

Complaint: 18683600

I am rejecting this response because:
The response from the business was perfunctory. Our seller account can be found under login email ****************************************** It was under ******************************* when our money got stolen. We received policy warning notification from Amazon to ask for changing the login info due to suspicious activity so we have changed it to ****************************************** Merchant token is A2BYTFJZOUPNVA. Although we have tried many different ways to escalate the problem to the business, we never receive a response from the company. We have tried to escalate through the company's seller support and we have also emailed the company's CEO directly for assistance. It has already been 4 months and we never get a resolution.
Sincerely,

*****************
Business Response
Date: 05/24/2023
Hello,

This issue is currently being reviewed and the seller will be updated on status once our investigation is completed.

Sincerely,
Amazon.com Seller Performance
Business Response
Date: 06/06/2023
Hello,

The funds for the amount of $115,857.96 has been processed to your bank account on file. These funds should arrive on or before 13th June 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 06/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon.com account ********************* has been locked for no reason. They said I had a credit card dispute on it but I never did. Please reopen my account or refund my remaining balance.
Business Response
Date: 01/15/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 01/15/2023

Complaint: 18684113

I am rejecting this response because: Amazon does not offer any resolution for my case

Sincerely,

*********************
Business Response
Date: 02/22/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Business Response
Date: 03/22/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 03/23/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item. They had me return the item when it broke on me. This is something I need to reorder back its for medical necessity and very urgent. They have never made this big of an issue before. The return window goes from a couple days to 14 days to 21 Days and from 21 to 30. I just dont know what to do. ??
Business Response
Date: 01/06/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the delay in the refund for the returned order.

Generally the returns are processed by Amazon in 14 days. In some situations, it may take longer. Certain items can take up to 30 days. This additional time allows our ************** to find and process the item you have returned.

Upon checking on the order details you have provided, I can see the item is still not delivered at our return center. It is currently in transits. As soon as your return is delivered and processed, we request a refund to your payment method and send you an email confirmation. Refer to our Refunds page for more information:

************************************************************************************************************

If you don't hear from our ************** within 30 days from the time of return, please contact us through chat or call so we can find out what happened and help you further.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Customer Answer
Date: 01/09/2023

Complaint: 18683923

I am rejecting this response because:when this has happened before, your company has accommodated me so I do not have to wait THIRTY days.

Sincerely,

*********************
Initial Complaint
Date:01/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My seller account was deactivated in error on Amazon. My account was deactivated due to related to Erknarbek seller account. The real owner of Erknarbek seller account is ****************. **************** was my business partner. But I stopped working with him a long time ago due to the threat of violating Amazon Policies on his part. I and my company have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated my association with Erknarbek account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same.Amazon is ruining my companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you may see from the attached documents, I created partnership with **************** on May 16, 2022 (please, see the Partnership Agreement). On July 4, 2022 I notified **************** about termination of our partnership (please, see the Termination Letter). According to the Partnership Agreement, I was obliged to notify Nurlan Erknarbek in advance 3 days before the partnership termination. On July 7, 2022, three days later, we conducted a partnership meeting to sign and notarize all the necessary documents to finally terminate the partnership (please, see the Partnership Dissolution Agreement and the Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. According to Section 3 of the Amazon Services Business Solutions Agreement, Amazon has the right to terminate the agreement for one of three reasons. None of these reasons apply to my account. Therefore, I request Amazon Support to review my Plan of Action, documents I attached, and reinstate my account. Thank you in advance and happy holidays!
Business Response
Date: 01/05/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on January 5, 2020.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was banned from leaving review from early 2021. I tried all the methods to contact Amazon (talk to agent, send emails to community-****************************** but none of them works.I am a good user who uses ********************** for more than 10 years. All items I purchased on Amazon are for my personal use.
Business Response
Date: 01/16/2023
Hello *************,

We previously sent you an email explaining that we detected unusual product review or product rating activity associated with your account that violated our guidelines. As a result, we removed some of the reviews or ratings youve left in the past and restricted your account's ability to contribute reviews, ratings, customer questions and answers, and other Community-related content. After thoroughly reviewing the recent information you provided, we have decided not to restore this account's ability to contribute to community content at this time.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Product reviews, ratings, and votes that violate our Community Guidelines and our Customer Product Review policies are not allowed.

This account can no longer contribute content for the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, and votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews and ratings.
-- The account was created for the primary purpose of writing reviews and ratings that violate our policies.
-- An unauthorized party may have accessed this account to write reviews and ratings.

We are here to help.
If you believe this action was taken in error, or if you have additional information you would like us to consider, respond to this email or contact us at ***************************************.

To learn more about this policy, refer to the following resources:
-- Community Guidelines:
*****************************************************************************
-- Anti-Manipulation Policy for Customer Reviews:
*****************************************************************************
-- About Promotional Content:
***********************************************************************************

Amazon Review Moderation team
Customer Answer
Date: 01/17/2023

Complaint: 18683676

I am rejecting this response because:
Amazon doesn't provide any evidence that I violated their rule and doesn't provide any meaningful channel for appeal. They only reply with a machine generated auto response.
It is purely a biased and discriminated decision.

Sincerely,

*************
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Between 12/3 and 12/5, there were 12 unauthorized charges for Kindle Unlimited made on my debit account ending in 3309.Each charge was $153.87 for a total of $1846.44.I have talked to number of people and still have not received a refund on my account.No one from the fraud department has reached out to me nor has anyone higher in authority. It has been a total runaround!This is really a stretch for my bank account.I would appreciate any help you could give to remedy this error.Thank you
Business Response
Date: 01/06/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the unauthorized charges. I'm sorry for the inconvenience caused.

I can see the charges were successfully refunded on your account. We have sent an email confirmation on Wednesday, January 4, 2023 at 3:05 PM (PST) with the refund details.

The refund should already be reflecting on your account by now however if its not, I request you to please contact your card issuing bank and file a dispute for all the charges. By filing the dispute, the bank will be able to trace those charges and help you get it back.

I appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Customer Answer
Date: 01/11/2023

Complaint: 18683084

I am rejecting this response because:

Sincerely,

*********************************
Initial Complaint
Date:01/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a Mens Winter/Ski Coat. On 12/31 it says that the item was delivered with a picture of it showing at my front door. While I wasnt home at the time my Husband as well as kids were & their was NOTHING left at the Front Door. Ive gotten MANY PACKAGES ?? DELIVERED & havent had not ONE SINGLE ISSUE until this one ?? I contacted the business to come to some type of ************** was treated VERY RUDELY AS WELL AS UNPROFESSIONAL?? I would like an apology from Amazon as this isnt the first time Ive had this happen. I dont live in the greatest area so itd be nice if the delivery drivers could ring the doorbell as well as knock on the door to ALERT SOMEONE IN THE HOUSE. I also would like a FULL REFUND SEEING AS HOW THIS WAS A CHRISTMAS ?? PRESENT FOR MY HUSBAND??????
Business Response
Date: 01/06/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the bad experience you had with us and about the missing order.

I've checked on it and I can see our team have investigated this issue and based on the results, we are unable to refund/replace this order at this time. We have sent an email on your registered email id with the order information on Wednesday, January 4, 2023 at 9:34 AM (PST). You may refer to that email for more information.

We are unable to reverse our team's decision or share any further insight on this matter. We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems. I appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Customer Answer
Date: 01/06/2023

Complaint: 18683280

I am rejecting this response because:

Sincerely,
Seeing as how I havent received the item in which I ordered I would like a FULL REFUND!!
***********************
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in December I was gifted a $200 Amazon card and tried to purchase items off Amazon. It went through and then it said my account was banned . I called Amazon because I couldnt get the money off because the account was banned. They told me to email the gift card and I would hear back in 48 hours, I didnt hear back so I called the next week, they told me to email pictures of the card and the packaging which I did, still no response and one of the customer support was really rude and hung up in my face saying something was wrong with the card. I called back the next week and they kept telling me to email the department which I have been doing 5 times at this point they say its all they can do which I not sure because I have the packaging. Amazon themselves have even said they would urge that **** and call me back for an update which has not happened. They wont allow me to talk to a supervisor at all. Just telling to email an unresponsive department. No text no call nothing. Ive even sent them my state issued Id. Its been a month now!
Business Response
Date: 02/14/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 2023-01-23
Customer Answer
Date: 02/14/2023

Complaint: 18683238

I am rejecting this response because: I was indeed not emailed by Amazon,not even a call back. Amazon has not contacted me up until now. I would like to file so we can go to court. And when asked for ************** information was given nothing. And even told they didnt have one. Ive even sent my id and credit card so if I couldnt verify that way what was it used for?

Sincerely,

******************
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I subscribed to an Amazon subscription for several months that I was dissatisfied with. I requested for it to be removed, and was told by a representative that it was. The following month I was charged again, I was told that it was not correctly done the first time and given an account credit and refund. I was also instructed to remove payment methods for added peace of mind. Then a few months later a get a random alert that my order was delivered for the unsubscribed item. When I asked how this happened they informed me that subscriptions will be charged even if the card was removed from their system. When I informed the rep that it should have been removed already he said that he removed it but was unable to provide a refund, even though the purchase was unauthorized and the subscription cancelled. Even though this is the second time I've had this issue, and followed the instructions of the merchant I received no actual assistance.
Business Response
Date: 01/05/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the subscription delivery. I'm sorry for the inconvenience caused.

I can see the subscription was active on your account for the reported item hence the system generated the order and charged the card. I've reported this issue to our team for necessary action to avoid it happening again.

Upon checking on the subscription status, I see it is now successfully canceled and you will not be receiving any further deliveries. The one that was delivered is already refunded on your account back to the original payment method. It will be reflecting back in 3-5 business days.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon that someone hatched into my account. The hacker put some more security features on my account. I cant access my account to close it. Ive been dealing with this matter over 3 years. They keep telling me that I have to do it. So Im tired of fighting with Amazon on this. I keep telling them they need to close my account. So Im asking the BBB to get this issue resolved for me.
Business Response
Date: 01/06/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand you would like to close your account.

As we discussed in the previous BBB Complaint# ********, we are unable to close your account from our end. We have requested to please call us at ************** for verification to get access to your account. Once you are able to access it, please visit Close Your Amazon Account: ************************************************************* follow to prompts to get this done.

I appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************

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