Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,250 total complaints in the last 3 years.
21,744 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/21/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon,I am an Amazon seller. My account has been hacked on May 30, 2022. The hacker used my account to buy a $200 gift card, after that my account was temporarily locked. I have received multiple recovery emails after I filed an appeal with Amazon. Amazon asked me to reset my password and regain access to my account. But I still can't log in to my account after reset my password. So I don't know why.My problem has not been solved. My account was hacked and I am a victim. It's so unfair to me, I can't continue my Amazon business.Please see the attachment for details of my account. I hope the relevant Amazon team will investigate and restore my account as soon as possible!My account email is: ****************** Sincerely,YunBoYang
Business Response
Date: 10/13/2022
Hello from Amazon.com,

We were unable to locate any seller accounts using the email address from which the seller has written, **************************** For security reasons please know that we are not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account. Please ensure that all future contacts are sent from the email address used to register the seller account.
Initial Complaint
Date:09/21/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been paying for a membership with Amazon, for years. For the past 4 years, Amazon has not held up their promises and I have not received the benefit of my bargain. Lets start with deliveries: The packages will state delivered, when thats not the case. When packages do arrive, the delivery drivers throw my packages on the ground next to a large drop box which says place packages in here. Then the online status will show, delivered.yet Ive not received one package. Once again, ** faced with this issue. This time, I have over 7 missing items. When I sent amazon a message about me not receiving my orders, I was told that they are not responsible in refunding me (per their online policies, which changes like the wind). Just as any other company is required to right a wrong, so should Amazon. I should have received a refund for all of my items that I never received. I understand, that a couple of them are more then 30 days late but Amazon doesnt seem to care that many of their items are coming from ***** and by the time it arrives or doesnt arrive, its well past their 30 day return policy. Over the years, Ive ordered many items from Amazon but its time to find another company who values my business and loyalty, as a customer. ********************** should be required to also answer for all of these late shipments, that our membership says we were to receive (in 2 days), yet we continue to wait. Finally, Amazon will update the status (under the order) showing delivered within 2 days, when in fact its weeks late or doesnt arrive at all. Ive been keeping up with this issue. Amazon has frivolously made charges on my cards, yet none of these amounts correlate with the prices of products that I actually ordered. THIS IS FRAUD. I have binders of evidence that I have been able to bring together. This attached doc is one of many charges that were not approved by me. However, this is nothing compared to what *** already found.
Business Response
Date: 09/22/2022
Hello Joy,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the orders.

I've checked the correspondence and see that our account specialists sent you an email on September 21, 2022 regarding your orders.

I would request you to please reply to the email with the order numbers so that they can help you.

In any circumstance, the orders need to be reported within 30 days. Post the return time, we will not be able to issue either the replacement or a refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:09/21/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I self-published my book on Amazon.com's KDP. 'Love in the Spring' on July 4th of this year, 2022. My work is registered with the ** copyright office. case number: 1-11412236221 After two months Amazon claimed I didn't have rights to my "title." So I sent them my Copyright document. Then they claimed I didn't have necessary rights to my "content." *******, seeing how it is a non-fiction story about MY life. After I pressed them, they changed their stance again and claimed my book didn't meet their "community guidelines." Fine, they should have given me an opportunity to "un-publish" my work from their site. Instead, they closed my KDP account and claimed they deleted ALL of my "catalogs." However, the e-book version of my book is still available and listed for sale for $6.99. A price I set at ******.com. How can they be allowed to remove me, so they don't have to pay me royalties, and still sell my book/content? All I want them to do is delete my intellectual property from their website. I sent them an email telling them I was going to report them. It has been four days and no followup. Aside from filing a lawsuit, I don't know what to do. I would be happy to provide our email exchanges if you need more details.Thank you for your time and attention to this matter. *******************, Author
Business Response
Date: 09/27/2022
On 9/26, the Executive Customer Relations team called ****************** and explained that his book which is still available on the Amazon website was published through a different channel outside of KDP. The version he had initially published on his KDP account prior to the termination is no longer available.
Customer Answer
Date: 09/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:09/21/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have written many times through seller central portal many times for the past several months to close my account! The company does not send emails stating the request was received each time I sent an email nor do you show in emails sent that we infact sent emails to close our account. I signed up for standard pay per sale account when I got started not a professional account for $97.00 per month yet your employees changed it to a professional account took all of my sales never did I receive one cent and unlawfully charged me $97.00. I recieved a notice from Amazon stating I should have never been charged and the money would be refunded. They never gave me my money back. I immediately sent through the sellers account after I removed all of my listings a email stating that I want my account closed and your system says I had to wait until the request was approved that was months ago and still they refuse to close my seller account. Even after I took all of my credit cards off of my seller account so that they wouldn't charge after I requested the account closed. They managed to ILLEGALLY and unlawfully somehow charge me with no credit card on file through my debit cards which mean they are illegally storing past sellers credit and debit card information or are going through our private consumer accounts for the general public to do so. This month their company attempted to illegally draw from my debit card $24.00; and I had to dispute it because you have no right to do so. Everytime I reach out to a representative no one can help but tells me to do the same thing I've been doing for months now request account closure through sellers account which I have done many times. Due to your unwillingness to close me account and unlawfully charge me. Thus causing me to have to cancel all bank accounts and lead to undue stress. I will be filling a lawsuit against Amazon to make sure they will never abuse your powers and take advantage of people like me again.
Business Response
Date: 09/23/2022
Greeting from seller support,
After reviewing the request to refund the subscription fee, I was unable to find any charge of subscription fee. Before we can preside with the cancelation of the account, the refund must be completed.

In this case, the seller must need to provide additional proof of the charges.
Customer Answer
Date: 10/04/2022
Here is the response proof via email conversation with seller central so that I can get my refund and finally have them close my account.
Business Response
Date: 10/09/2022
Greetings from Amazon Executive Seller Partner Relations Team.

We were able to relate to a Seller account associated with the email ID: ********************* and were able to view monthly subscription fee charges applied to the Seller account based on their professional selling plan acceptance.

Having said that, to provide a possible refund over the applied charges, the Seller must update the selling account with a valid credit card information.

To update the credit card information on your account, please follow the steps below.

1. Go to "Settings", and click "Account Info".
2. Under "Payment Information", select "Charge Method".
3. Click "Replace Charge Method", and enter the requested information exactly as it appears on your credit card statement.

For more information on updating credit cards, please log into seller central and visit:
https://sellercentral.amazon.com/gp/help/202131360

Once the credit card is updated and the account is activated, please proceed in downgrading the Seller account to individual selling plan so as to avoid future charges being applied.

The account can be downgraded through the following steps:

1. Login to the Seller account.
2. Hover the cursor on Settings at the top right corner of Seller Central and select Account Info
3. Click on Manage hyperlink next to the Your Services box
4. Proceed in downgrading the account.

Once the credit card is validated and the account is downgraded, the Seller can reach the Seller support team using the following link to request for subscription fee refund:
https://sellercentral.amazon.com/help/hub/support

Post refund being processed in the Seller account and the amount is deposited to the ************* account as updated in Seller central, please use the following self service link for Seller account closure request:
https://sellercentral.amazon.com/help/hub/solution/DA_CloseAccount2

Have a pleasant day.
Customer Answer
Date: 10/12/2022

Complaint: 18055258

I am rejecting this response because:
I do not want to insert any credit card information for an account I've repeatedly asked to close and you have yet to fo so. I've been waiting on this refund for **** knows how long and you have yet to give it. There is nothing to down grade as I have Previously selected individual account your employees keep switching it to professional and you will continue to try and charge and take money as a new cc would be on file and this cycle of taking my money would be endless. If you have any bit of integrity left do right and close my account and issue my refund via paper check. You are a big company surely you can do it and right your wrongs. Any further delays in doing so and solving this quickly means you had no intentions to do right in the first place and I will seek legal council.

Sincerely,

***********************
Initial Complaint
Date:09/21/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried to resolve my issues with this company several times, but all they do is provide irrelevant information, boiler plate responses, and do nothing to actually solve the issue.I have reached out no less than 10 times regarding items returned, not issued refunds. I will list those items here as to document all the theft.My account information Name: ***************************** Phone: ********** Email: **************************** Despite providing ample proof of return, they have refused to issue a refund. I have also ran into combatant, defiant, and useless customer service agents. In particular, these individuals were rude and threatening:8/20/22 ***********8/23/22 ****************** 8/24/22 *************************** 9/20/22 MELVINmohammed aThese are the ***** NUMBERS, ITEM NAME, RETURN DATE, AND TRACKING CONFIRMING RETURN OF ITEM Order # ***-8702943-5041832 Total Refund Expected: #***.95 Item(s):Elegato Green ****** Tracking Confirming Return: 1Z9758R12634201623 Order # ***-1031795-4073062 Total Refund Expected: $6.99 (plus taxes, shipping, not calculated here)Items: ***** Single Blade ************** Confirming Return: 1ZY082797892626210 Order # ***-8984163-9317019 Total Refund Expected: $54.25 Items: SMALLRIG Universal Aluminum Side Handle Grip for DSLR Camera Cage with Cold Shoe *************************************************** Tracking Confirming Return: 1ZY082797892625926 Order# ***-0926831-0029055 Total Refund Expected: $90.35 Items:(1) SmallRig M6 *********** Cage for Canon M6 *********** CCC2515 (1) G7X *********** Case G7X **** III Case G7X Camera Silicone Case (1) Yisau Case for G7X *********** G7X Removable Lens Cover Tracking Confirming Return: *************************************** & 1ZY082799092638845 Order# ***-4804587-2548233 Total Refund Expected: ***** + ****** = $708.99 (plus shipping, plus tax not calculated here)Items:1) Elgato Key Light 2) Canon Powershot Camera Tracking Confirming Return: 1ZY082792690509288 (both items returned in same box,
Business Response
Date: 09/22/2022
Hello Angel,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the refund of order returned. We certainly didn't wish to disappoint you.

While I understand your disappointment in this case, the information provided by our customer service department is correct. Please understand that from the day you ship, irrespective of the delivery of the package, it will take upto 14 days and in some cases upto 30 days for the return to be processed. You will be refunded once the item is processed.

I would request you to wait till September 28, 2022 before we can take any further action.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/04/2022

Complaint: 18055176

I am rejecting this response because:

As expected, the business is doing nothing more than what they have been doing, which is issuing useless platitudes and false promises. I have spoken to their customer service agents and they have continuously lied to me about follow **** You will notice the person responding has no actual knowledge of my case, my issues, the items described, etc. All they are doing is issuing a standard non-response and passing the buck to a magical imaginary department that will allegedly "help" me and then no one does anything at all because everyone simply transfers things to someone else. I am continuing to document all customer service interactions, all the falsities and lies that have been told by their agents (all provable).

In addition to the items already listed, I am attaching additional returns they have no addressed now will they ever address because they continue to express a strong desire to do nothing to solve this issue. In essence, you have theft here. Items were returned. The returns for all items are documented and proven.

The business has mad no effort to resolve my problem.

Sincerely,

*****************************
Business Response
Date: 10/15/2022
Hello Angel,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the orders.

I would like to confirm that all the items which were returned were refunded.

Emails for individual orders have already been sent confirming the refunds. If there are any other orders or items which need refund, please let us know so that we can help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:09/20/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been banned from leaving reviews on the products Im buying. I cant get a specific answer as to why. They continue to send me a copy of their guidelines without any specifics. Ive only left respectful and kind reviews. The review process is important to me. *** tried for weeks to get this settled. I believe my account got triggered because I left a heart ?? emoji after my last reviews. I didnt know that was a problem. Amazon does not allow me to talk directly to a community service representative. Its difficult to explain my position through email only.
Business Response
Date: 09/28/2022
****************,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the disappointment caused due to hold on reviewing privileges.

I've forwarded this complaint to our ********************* for further assistance. I've received an update that they reinstated your reviewing privileges as your account was incorrect banned.

I hope this helps. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/01/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:09/20/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sept 13th I believe I reached out to Amazon in regards to a gift card discrepancy. I ordered curl formers ORDER # ***-4701766-7004234. I used my amazon cash points and a glitch in the system charged me twice it seemed. I figured out that Amazon charged both my gift card and full Amazon points. After several escalations, I was transferred to a person that confirmed that this happened. She said that it was a glitch on their part and they see that I only used my amazon funds and not my gift card. She stated that they would be refunding me my full gift card amount. I asked to be mailed a transcript of this chat and she never sent it. About a week later my funds were in refunded. Today, Sept 20th, I noticed that my entire gift card balance was gone again. In the gift card portal on Amazon.com it says September 17th $25 and then it says pending -$25 but I have not purchased anything yet again using my gift card. All of my purchase invoices show that I have either used my amazon store card or my personal credit card. I have not used my gift card. This is such a strange issue and I am having a HORRIBLE time getting this resolved to the point that I have resorted to the BBB for help. The gift card was purchased by my employer through Amazon.com and was given to me as a prize for winning a game at work. The gift card claim code is: Claim Code: BABG-B6HACD-DFA2. Again my most recent purchase was ORDER # ***-2315755-2108232 on Sept 18. Here I used my $3.40 Amazon rewards points and the rest went to my Amazon Store card. I was then told that my gift card was used on the order previously mentioned in ending in 232. I took screenshots of the chat thread this time. I told the supervisor that this was not true not only does my invoice confirm that I did not use my gift card but the charge is also on my credit card statement.
Business Response
Date: 10/06/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the disappointing experience with payments towards your recent orders and the customer service experience.

Firstly regarding the payment towards the order 113-4701766-7004234; gift card is not selected as the payment method for this order. The whole order value is charged to the reward points only in the amount of $17.36.

You mentioned that you did not see any gift card balance on September 17, 2022. I've checked and see that the $25.00 Gift Card you redeemed to your Amazon.com account was initially reserved for a cancelled order 111-7086951-7123442 placed on August 24, 2022. Usually, gift cards that are reserved for cancelled orders are released with in ***** hours but sometimes it may take a little longer. It is possible that there was delay in releasing this particular gift card.

As of now, I see the gift card has been released and was used to pay for the order 112-0728508-3742614 placed on September 23, 2022.

To compensate for the inconvenience this whole situation may have caused, I've added a $25.00 Gift Card to your Amazon.com account. You can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

http://www.amazon.com/help/gc

We look forward to seeing you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/20/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I was trying to place an order to my home on 9/18/2022, but I do not know why my account is hold. I followed the requirements to upload the documents. But it seems not working. Could you please help me to reinstate my account? Thanks
Business Response
Date: 09/28/2022
Hello,
We have reinstated this customers buyer account.
We sent an email to the customers registered email address on 9/28/22 confirming account reinstatement.
Sincerely,
****
Amazon.com
Initial Complaint
Date:09/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I was trying to place an order to my home on 9/18/2022, but I do not know why my account is hold. I followed the requirements to upload the documents. But it seems not working. Could you please help me to reinstate my account? Thanks
Business Response
Date: 10/05/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 10/6/22 confirming account reinstatement.

Sincerely,

Amazon.com
Initial Complaint
Date:09/20/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I was trying to place an order to my home on 9/18/2022, but I do not know why my account is hold. I followed the requirements to upload the documents. But it seems not working. Could you please help me to reinstate my account? Thanks
Business Response
Date: 09/28/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 09/28/2022 confirming account reinstatement.

Sincerely,

Mark
Amazon.com

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