Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,251 total complaints in the last 3 years.
21,757 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ******* Galaxy A8 ****" 32GB Android Tablet on 11/21/2022 and returned it a few days later. The item was received a few days after that but didn't receive my refund. I called and was told to wait until 12/27/2022 to call back if I hadn't been refunded by then. So I waited and called back only to be told that I needed to fill out a form in order to get my money back and that it'll take a 2 more days to be reimbursed. I called back 2 days later on 12/29/2022 and they said that I filled out the form wrong and that I needed to fill out another form and to wait for someone to call me back later on the same day within 6 hours. So fast forward to 01/04/2023 and still no call or refund. So I call again and they tell me that I filled out the other form wrong too and that I needed to fill out another form and restart the same process over again. WE'LL I'M F****** DONE PLAYING ALL THESE GAMES, GIVE ME MY MONEY!!!!
Business Response
Date: 01/06/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you have returned ******** Galaxy Tablet' but haven't received the refund yet. I'm sorry for the inconvenience caused with the delay in return processing.

I see that the details of the order has already reviewed by our internal team and see they have requested you to submit Incident Report in the email sent dated January 4, 2023 at 3:06 PM (PST) with the subject line "A Message from Amazon Customer Service".

I request you to kindly refer to the email and send your responses directly in an email or through an attachment such as a PDF or JPG file.

Once the requested information submitted, we can further assist you on this. I understand that you have already provided the information but the team has requested again, you may reply to the email received confirming the same and to check for any missing information that helps them to resolve the issue.

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 01/06/2023

Complaint: 18686547

I am rejecting this response because:
I have already answered those same exact questions as you can see in the screenshots that I sent in the initial complaint. So no I won't be answering them again. Plus, there shouldn't even be an "INVESTIGATION" after you already had the return in your possession for almost 2 months now. SO DO YOUR F****** JOB!

Sincerely,

*****************************
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase with amazon all the time well recently my account was put on hold for whatever reason so they asked me to send a credit card statement showing that im authorized to use my own credit card so i did. Then they asked me to send a picture of my credit card once again i did. For a third time they asked for a photo id im waiting for my new one so i asked my job for a copy of my id so i send it in. i sent in everything but now they ask for utility bill i believe there is something going on either its some sort of hate or i dont know what there problem is with me.
Business Response
Date: 01/12/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2022-12-29
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made two very large purchases totaling ~$1,100 and received a poor quality product. I completed a return and have receipts showing that the items were returned. It has been WEEKS since they've been returned, but Amazon will not refund the money. They keep telling me it may take LONGER than 60 days. This runs counter to ********** law ********** Title 1.7 Consumer Warranties, California Civil Code section **** Further, I've talked to atleast 7 agents on this, and the supervisors just keep putting me on hold and hanging up the line. Ofcourse they don't call back, don't email back with a resolution. So shady!Amazon has the receipts, I have the receipts, the product was returned, they need to return my money. Holding eleven hundred dollars of a customers money for a projected 3 months is just NOT acceptable.
Business Response
Date: 01/06/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have share with the return processing on your Order ID: *******************. and have reviewed it in detail. The response you were provided was correct, as we need to verify the returned item before a refund can be issued.

While returned usually are processed quickly, it may take upto 6o days for a returned item to reach us and be processed. If you do not see the refund even after 6o days of the carrier picking up the package, please reach us so we can request an investigation into the issue.

We thank you for your feedback and have forwarded it to the correct team internally. I do not have any other information at this time.

We appreciate your patience. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/13/2023

Complaint: 18686287

I am rejecting this response because: Amazon now has refunded one of the two items, but not the other, with no communication. I have provided receipts from the pickup that both sheds were taken.

Business Response
Date: 01/21/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern and assure you the response we shared earlier was correct. It takes time to receive your product and to process the refund, and we really appreciate your patience while we try to complete the process as quickly as possible.

In this case, I am happy to confirm the refund was issued for each of the items on Wednesday, January 11, 2023 and Monday, January 16, 2023, respectively, to your Discover card.

You would see the refund on your card statement within 3-5 days of issue.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/26/2023

Complaint: 18686287

I am rejecting this response because: your policy should issue a refund promptly after your pickup service has confirmed an item has been picked up, and for ********** residents should follow ********** law that refunds must be processed within 30 days.
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB, This is *********************, I would like to seek help because Amazon still not reactivating my account even after following the rules and complying with the requirement they are ask for.We understand that selling on Amazon is a privilege and we strive to provide the best service to Amazon customers. Customer satisfaction with my products us always been my priority and making them happy is my constant concern. Hence, with this, I renew our commitment to our customers and to Amazon to follow all of Amazon's Seller guidelines and business agreements, as strictly as possible and always ensure our customers are satisfied with their buying experience.Hoping for a favorable response from your kind department.Sincerely,*********************
Business Response
Date: 01/08/2023
Hello,
We have reviewed this sellers account and require more information to complete our review.
We have requested the necessary information from the seller via email on 08-Dec-2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 01/12/2023

Complaint: 18686093

I am rejecting this response because: we submit all the necessary documents such as an appeal we even make our merchant fulfilled on a vacation and purchase items from a distributor but amazon still not releasing our funds even are account still deactivated as of now

Sincerely,

*********************
Business Response
Date: 01/24/2023
Hello,
We have reviewed this sellers account and require more information to complete our review.
We have requested the necessary information from the seller via email.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:01/04/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon contacted me after I filed a **************** was done, only the same lame answer that my bank refused the payment which is a lie several times over. I replied via email & no other response is made other than the same robot emails telling me what to do. It's now what I have to do, it's what AMAZON has to do ... & won't.
Business Response
Date: 01/05/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the payment issue on the order.

Upon checking on it, I can see the payment is declined by the bank. I understand you have contacted them and they mentioned they did not decline it however our system shows the opposite information. The payment can be declined due to various reasons and most of them are resolved by deleting the card details and adding them again.

I request you to please try deleting the card details and add it again. It is also advised to cancel the order and place it again. If you have already tried it, in this case, we advise you to please use any other payment method.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Initial Complaint
Date:01/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a power supply that was supposed to arrive on December 31. Somehow it was relabeled and delayed. Package was suppose to arrive on January 3 after the rescheduled but nothing has showed up yet. Amazon keeps telling to wait until the 6th, but I am tired of waiting for a service that I paid for. I can no longer see the status of my order.
Business Response
Date: 01/05/2023
Hello Mr. *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the delay with the order #***-5705147-0445057.

The shipment has been delayed due to unforeseen reasons. It is now scheduled for delivery by January 6, 2023. To make up for this inconvenience, I can offer $10.00 Gift card to your Amazon account. Please let us know if this is acceptable to you.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:01/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the second time that my package was marked as delivered by Amazon and actually not delivered at all. Both packages were Amazon items which means the delivery carrier will be an Amazon truck. My packages are delivered to the *** store, when a package is received, the store emails the customer, both times I did not receive the *** email, only the notification from Amazon that the package was delivered. When inquiring to *** they show no package, calling the 800 Amazon number the message says "your package was mismarked and delivered in error. No one seems to want to help at Amazon and they think the simple solution is just to refund your money or reissue the product. The fire stick that was "misplaced" was reordered but I cancelled the order and requested a refund as I fear the same thing will happen again. When a driver states that a package is delivered, and it is not, that driver needs to submit proof of delivery but of course Amazon does not do that! I was promised a callback/follow up when my first package went missing in Oct 2022, no one called. I sent an email to the *** as well, no response. This time I am not letting this go! As a Prime Member, I deserve answers as to where and who my package was delivered to! I see how Amazon drivers just have all packages laid out in the street and sidewalk! That is unacceptable! These drivers need to be held accountable! No one at Amazon wants to reach out and the reps read from a prewritten script and they just dont care but want customers to give them a good rating!! Please refer to the attachment.
Business Response
Date: 01/06/2023
Hello Valencia,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with us on the orders 112-2461943-8737054 and 111-5523182-6637829, I have reviewed the matter in detail. We regret any misunderstanding during the deliveries.

In these 2 cases, I can confirm the refunds have been issued to your original payment method, I share the details here - 112-2461943-8737054 - Monday, October 17, 2022 and 111-5523182-6637829 - Refunded Wednesday, January 4, 2023, you should see the refunds on your card within 3-5 days of issue.

We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/13/2023

Complaint: 18685698

I am rejecting this response because:

Sincerely,

*********************************

Although nothing can be done, an apology was not sufficient. I responded back their response to my complaint and I have heard nothing. This is unacceptable! Was my complaint seen by the ***************** It appears that it was not. As I stated this is the second time theft has occurred within 3 months. The correct response is to reach out to the customer via phone. ********************** needs to hold their employees accountable when this happens. To lie and say you delivered a package when you know it was not delivered is theft. I could not even get a simple explanation as to what happens in cases like this, because it appears to happen a lot. Amazon feels because they reissue or refund an item, that is the end of it. Both times I requested refunds because I did not want to take the chance of it to be stolen again. Hair weave and a 4K Firestick clearly visible the way it was shipped, both mysteriously are marked for delivery but never delivered, that sound suspicious to me .

As I stated, I know nothing can be done, but if this happens again, I will see if filing a police report for theft is an option.

*********************************
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/9/22 I ordered a Casper Queen size mattress from Amazon. It **at me $1,538.93. I bought it from the Casper store on Amazon and they warrant a 100 day trial period on their mattresses. The mattress was delivered on 12/16/22. The mattress **mes in a box and is vacuum sealed and once the box is opened the mattress expands to its full capacity. Directions say it takes the mattress a **uple of says to reach it full capacity and use after that. We didn't like the mattress and **ntacted Amazon about the return. The agent kept insisting to box it back up and have *** pick it up. There is no way to do that and the representative did not understand that. They actually sent *** anyway which of **urse refused the item. After calling back several times, asking for a supervisor and placed on hold, transferred to people who are not supervisors. I was told they would send Pilot/Amazon delivery ** to pick it up and they sent an RMA #, etc. Pilot emailed me and said they do not pick up mattresses and I need to **ntact Amazon. I **ntacted them again and even sent a screen shot of that email to the supervisor who was in *************** and she still said we need to schedule it again. They sent me another RMA # and the appt was scheduled. I needed to change the date on the pickup so I called the phone # on the **nfirmation email Pilot/Amazon had sent and immediately the agent pulled up the pick up info and asked me if this was a mattress and I said yes and she said Amazon is fully aware they no longer pick up mattresses and she would even email the team that at Amazon. They haven't pick up mattresses since Covid hit in 2020. *** shows up again at my door again and cannot take the mattress. I called CS again several times. I kept being transferred to people and was even on hold for 45 minutes after a supervisor said she was working on it but never came back to the phone. I just want my money back. The mattress is in new **ndition. I cannot get anyone that understands to help me.
Customer Answer
Date: 01/12/2023
Regarding my complaint #********. Yesterday I spoke to an agent at Amazon and was told they would be processing a refund by 1/30/23 and if I didn't get the refund to let them know. Please see the attached email I received from them.

Then today I got a response from [email protected] indicated the Mattress would have to be returned which as I stated in my complaint there is no way to get it returned. Once it is opened it expands to a Queen size mattress. Please see attached copy of that email.

This is what Ive been dealing with. I had also reached out to ****** and they said since it was purchased at their Amazon store Amazon is responsible for the refund. They do give you a 100 day trial period to try their mattress for.

I'm at a loss! This mattress cost me over $1500 and just want me refund and this should be honored.

Please see attachments

Thank you!
*********************

Business Response
Date: 01/12/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that has been shared by the customer on their return of their Order ID: ******************* and have reviewed the matter in detail. We regret the experience they had when they reached us on the issue.

While we see the concern with the item, we are not able to request a refund at this time. We need the physical return of an item which needs to be received and verified before a refund can be issued.

While we expect the occasional problem with an order, we can't continue to issue refunds or replacements on multiple orders.

You can either reach the manufacturer of the mattress if it does not meet the specification under warranty or work with the carrier on the return.

I see you are disappointed with the information weve previously provided to you but this is the best solution we can offer.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/13/2023

Complaint: 18685594

I am rejecting this response because: I have tried to return the mattress back several times. Amazon offers the product to be returned and refunded in 100 days. *** will not pick up the large item and they have sent them by several times. Their service Amazon Pilot no longer picks up mattresses and I had shared this in the original message. Amazon has tried to send them twice and they refuse pick up. I do not want the mattress. It is still like new and as I stated before once you open the box it expands to a full queen size mattress and cannot be put back in a box. The only way to see if you like something is to open it??? If they can figure out how I can return it, I will gladly return!!! It is just sitting I an extra room to be picked up.

I also contacted Casper Mattress since I purchased from the Casper store on Amazon and they said they do offer their 100 day trial but Amazon has to be the one to do the refund.
PLEASE SEE THE ATTACHED PHOTO ON AMAZON WITH A CIRCLE AROUND THEIR 100 DAY RETURN. I REACHED OUT TO THE SPECIAL TEAM AS SUGGESTED AND THEY HAVE NO WAY TO PICK UP! TO ME THIS IS FALSE ADVERTISEMENT!!

Sincerely,

*********************
Customer Answer
Date: 02/02/2023
BBB Complaint # ********.
This was the email I had received from Amazon stating they had requested a refund for the mattress I haven't been been able to return due to Amazon doesn't have anyone to pick up the mattress and return it. The mattress comes in a box and once it is opened the mattress expands to its full size which is a Queen. *** will not pick up due to it needs to be in a box and it is clearly too big to box. Also they tried to send their pickup service Amazon Pilot who normally picks up large items but they canceled both times due to they no longer pick up mattresses as of 2020. Amazon Pilot said Amazon is aware they do not pick up mattresses.

I will include an email attachment I got from Amazon Pilot regarding this. I just want my refund. I do not want the mattress and if Amazon can pick it up it is here for pick up.

*********************
Customer Answer
Date: 02/02/2023
BBB Complaint # ********.
This was the email I had received from Amazon stating they had requested a refund for the mattress I haven't been been able to return due to Amazon doesn't have anyone to pick up the mattress and return it. The mattress comes in a box and once it is opened the mattress expands to its full size which is a Queen. *** will not pick up due to it needs to be in a box and it is clearly too big to box. Also they tried to send their pickup service Amazon Pilot who normally picks up large items but they canceled both times due to they no longer pick up mattresses as of 2020. Amazon Pilot said Amazon is aware they do not pick up mattresses.

I will include an email attachment I got from Amazon Pilot regarding this. I just want my refund. I do not want the mattress and if Amazon can pick it up it is here for pick up.

*********************

----- Forwarded Message -----
From: "*********************************" <*********************************>
To: ************************ <**********************>
Sent: Tuesday, January 10, 2023, 11:09:46 AM EST
Subject: A Message from Amazon Customer Service

Your Account
Amazon.com

Message From Customer Service

Hello,

we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

********************************************************************************

If you don't hear from our ************** by 30th *** 2023 please write back so we can find out what happened.

Thank you for your understanding.

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,
Amazon.com

Thank you for your inquiry. Did I solve your problem?
Yes No

Your feedback is helping us build Earth's Most *************************
Business Response
Date: 02/03/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

While I see your concern with the return label on your mattress order, we will not be able to issue a refund at this time. As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion.

As we have shared with you earlier, a refund was issued on Order ID: ******************* as a one time exception. We will not be able to issue a further refund without the item being returned.

In this case, we have issued a self paid return label to use with a carrier of your choice. You could you use the lowest cost carrier of your choice who has tracking enabled on the label we issued you on Friday, December 30, 2022.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/10/2023

Complaint: 18685594

I am rejecting this response because: the other order has nothing to do with the return of this order. The 2 return pick up options you offered neither one would pick up. Right now Im trying to figure out how to get the mattress returned. I was able to finally speak to a customer service agent from the states that understood what the issue was.

Sincerely,

*********************
Initial Complaint
Date:01/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My seller account was deactivated in error on Amazon. My account was deactivated due to related to Josephmichira seller account. The real owner of Josephmichira seller account is ***************************. *************************** was my business partner. But I stopped working with him a long time ago due to the threat of violating Amazon Policies on his part. I and my company have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated association with ************* account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same.Amazon is ruining my companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you may see from the attached documents, I created partnership with *************************** on October 27, 2022 (see Partnership Agreement). On December 4, 2022 I notified *************************** about termination of our partnership (see Termination Letter). According to the Partnership Agreement, I was obliged to notify *************************** in advance 3 days before the partnership termination. On December 7, 2022 we conducted a partnership meeting to sign and notarize all the necessary documents to finally terminate partnership (see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. According to Section 3 of the Amazon Services Business Solutions Agreement, Amazon has the right to terminate the agreement for one of three reasons. None of these reasons apply to my account. Therefore, I request Amazon Support to review my Plan of Action, documents I attached, and reinstate my account. I will be forced to apply to the Arbitration Court in case of failure to act on the part of Amazon.
Business Response
Date: 01/06/2023
Hi,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on December 6, 2023.

Thanks, Amazon.com Seller Performance
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i ordered a monitor it was sadly a defective monitor after I contacted the customer support they said ship it with you favorite company and we will simply give you the full shipping cost after the monitor delivered to amazon return center they refused to give the full shipping back cost i tried to contact the customer support with chat and email they all lead to nothing Order ID ******************* order date: December 13, 2022 Return received on: Jan 4, 2023
Business Response
Date: 01/07/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your issue about the return shipping refund.

Upon checking your order of Alienware 34 Inch Curved PC Gaming Monitor, and found that a total refund of $1819.43 ($1694.43+$125.00).

We'd like to offer remaining amount of return shipping refund in form of Amazon gift card balance. We request you to please provide us your approval to add the gift card balance to your Amazon.com account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 01/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Customer Answer
Date: 01/10/2023
Good evening/morning, and I hope you're doing well.

I have a closed ticket on Amazon. I accepted the business solution, but they ignored me after that. I tried contacting them multiple times, but I got no response. can you open the ticket back again maybe it will help to contact them
Business Response
Date: 01/13/2023
Hello ******,

I'm ***** from Amazon.com. I thank you for providing us with your confirmation.

I have added $150.00 Gift card To your Amazon.com account. You can view your balance and usage history in Your Account here:

*************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

*************************************

Regards,

*****
Amazon.com
*****************************

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