Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,247 total complaints in the last 3 years.
21,737 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/05/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is allowing their sellers sell products for more than double of the price found in stores. Price gouging is unacceptable during harsh inflation times and Amazon should not allow or support their sellers hike up prices.
Business Response
Date: 01/06/2023
Greetings from Amazon.

Unfortunately, I was unable to relate a selling account for the email address from which you sent your message.

We understand that people use multiple email addresses, but for account confidentiality reasons we cannot release account information to an email address other than the one associated with your Amazon account.

Resend your message using that email address so that we may assist you better.

If you no longer use the email address associated with your account, we ask that you update the email address on file for your account. As a security precaution, we ask our sellers to change their email addresses directly on our website. This ensures that the user requesting the change knows the current login credentials for the existing seller account, preventing any uninvited changes.

To change your email address, follow these step-by-step instructions:

               1. Log into Seller Central.
               2. In the Settings section, select "Login Settings".
               3. On the Login Settings page, in the Email section, click "Edit".
               4. On the Change your email address, enter your new email address, and click "Continue".

For questions about selling on Amazon, see our seller Help pages:
***********************************************

You can access full account details of your Seller Central account at:
****************************************
Initial Complaint
Date:01/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a set of files from Amazon.com in new condition. What arrived was a previously used shipping box that was missing key components of the purchase. There was no included case and the package was missing the set of small files, in its entirety. I spoke with Amazons representatives, escalating twice. They could not replace the item, despite it being fulfilled by them, marketed under their store name. They could only offer me a refund because the price had drastically changed. I rejected this response multiple times, yet ultimately agreed to the nominal refund. I would like to have the missing portions of my order and relinquish my paltry refund if $4.
Business Response
Date: 01/08/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with Order ID: *******************. Upon reviewing the order details I see that the full refund of $4.86 was issued on your order on Wednesday, January 4, 2023. The refund usually takes 3-5 business days to reflect on your card statement.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Customer Answer
Date: 01/08/2023

Complaint: 18687817

I am rejecting this response because: It completely ignores my original complaint that Amazon promised to deliver a good or offer a replacement should that good not meet acceptable criteria.

Sincerely,

***********************************
Initial Complaint
Date:01/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased and item from Amazon and it was shipped by Amazon according to the site. however I didn't receive my refund upon return. It was received by on Nov 25 2022. When I contacted Amazon they said they were sending a message to seller however if it was sold by Amazon it should be refunded by them. I provided tracking showing that it was received but Amazon doesn't care. They insisted that it was sold and shipped by JoyVany. Very dishonest and would not acknowledge that the site was wrong.Tracking: 1zr722f90377520975 ORDER # ***-5077744-3498611
Business Response
Date: 01/08/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-5077744-3498611. Upon checking I see that the item "Solid Work Pant Suit for ********************* **** Suits Sets Grey 8" you've placed was sold and fulfilled by the seller "JoyVany" not Amazon.

We have received your claim of $115.03 on order ***-5077744-3498611 due to an issue with the item(s) you received. We are reviewing your case and will contact you if we need any additional information. Please note refund requests can take up to one week to investigate. Once we have made a decision, we will notify you via email.

Please use this link to check the status of your claim, contact us, or withdraw your claim:
******************************************************************************************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 4th, my amazon account got shut down for no reason at all. I went to go order a $15 item with my own personal debit card and went to activate the free amazon prime trial I had too because why not.5 minutes later I get an email from amazon saying, "Your Amazon account is temporarily on hold." They stated the reason was "because we detected unusual activity on it." I guess they wanted me to prove that I own the debit card. Sent them a picture of my physical ********* bank statements, fully complying.I checked my emails about 3 hours later to see the status with my account & they say they closed it because it was somehow associated with another account that got closed. I never had an account closed under my name or did anything suspicious to cause this. They also stated that I cannot create any other accounts, as they will be "closed automatically."I have to admit I'm very confused what caused this. I just wanted to shop on amazon.com & get treated like dirt. I only found bbb.org because I read online about a lot of people having the same issue as me. They said to contact some amazon emails & to try filing a complaint with the BBB. I'm hoping you guys can help me come to a resolution. Thank you for your time.The email address associated with the account is: **********************
Business Response
Date: 01/27/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email.

Sincerely,
Amazon.com
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon delivered a $172 SSD box to me (actual SSD missing), packed it inside a bag that wasn't fully sealed, refuses to help in any way & is accusing me of lying even though i've offered video/photo proof of it being delivered AND opened consecutively (zero chance of a 3rd party tampering with the package). Maybe they shouldn't have packaged a small, $200 electronic inside of a FLIMSY, OPEN plastic bag!! They then decided to close my account (stating I made this account to circumvent another account being closed, which is untrue). By doing this, they stole my $60 usd gift card I had tried to use to purchase another SSD, and made support impossible!!! They refuse to even entertain the possibility it was their fault, although it happens regularly if you glance online!Even if you can confirm it was in the box when it left the fulfillment center, you can not confirm it wasn't taken out of the bag & removed from the product box before it was delivered on my property!I can't contact the carrier to attempt to solve it that way either, as the carrier was AMAZON!I have tried numerous times to solve this issue amicably with amazon, but I can not afford to waste any more of my time trying to convince a trillion dollar company that i'm not attempting to scam them out of a measly $170 usd. My bank has hundreds of amazon purchases on file, and purchases from other e-commerce companies. There is no history of high numbers of returns, no history of fraudulent refunds, no history of chargebacks, nothing! I do not know what else I can do to prove this if the support at amazon is unwilling to listen/even attempt to look at my evidence and rectify THEIR error.This is by far the worst experience I've ever had with any retailer of any sort my entire life. It has also been impossible to speak to somebody from the same country as me, not reading a script word for word, as they are all outsourced to call centers in *****. I have exhausted all resources possible, this has cost me!!!!
Business Response
Date: 01/08/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking, I see that your Amazon account is active now and you've disputed the charge of $171.99 on order #***-4484639-5840237.

The current gift card balance on your account is $60.00. You can view your balance and usage history in Your Account here:

*************************************************

To learn more about using your gift card, visit our Help pages:

*************************************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************
Initial Complaint
Date:01/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon continues to deliver my package to the wrong address. This time they damaged the contents.
Business Response
Date: 01/08/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking, the e-mail address you have provided to us doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

****************************************************************;

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************
Initial Complaint
Date:01/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a mattress from Amazon online. I paid 272 dollars for the mattress. The day of delivery the driver called me said he couldnt find my apartment. There is detailed instructions on how to find my apartment that drivers never follow. I always have problems when I order something from Amazon because drivers dont care. I came out of my apartment didnt see the driver didnt see my package there was nothing on my floor. The driver takes a picture of my package next to the garbage door ( where tenants throws away garbage ) and not in front of my apartment. I never received this package. I called Amazon they told me to wait 24 hours now its 24 hours later and they are calling me a liar and said now I have to file a police report in order to get my money back. They lied and said the driver mis scanned the package and now today they are calling me the liar! When in fact its Amazon whos lying. They are being very disrespectful and nasty to me. Every time I order anything with Amazon 95% of the time I dont get my item. Its unfair I ordered four times and only receive three of them. I am spending my money monthly with Amazon to be called a liar. Now I have to file a police report just for them to find another excuse and reason as to why they wont give me my money back for a package I never received. There drivers always dont do the right thing because I live in an apartment building. Why cant my simple instructions be followed by every driver. This is unfair and cruel to a loyal customer who pays ********************** monthly.
Business Response
Date: 01/26/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the missing order. I'm sorry for the inconvenience caused.

I can see the issue was escalated to our team and they are investigating it and need that police report to be able to help you further. I request you to please file the report and help us with the same.

I request you to please refer to the email sent on Wednesday, January 4, 2023 at 6:35 PM (PST). That email can also help you obtain the police report.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/26/2023

Complaint: 18687276

I am rejecting this response because: I have never had to file a police report before for a package I have not received. Amazon drivers did not follow my directions ever and now its my fault. Amazon has given me multiple answers and Im not accepting any of them. Someone stole my package because Amazon doesnt follow my direction I have written out to find my apartment. I should not get different treatment from people who live in a house. This is unacceptable every single time its a problem with my Amazon package.

Sincerely,

***************************
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Closed Amazon account because of multiple successful hacks of account despite following every suggestion Amazon had to keep account safe. Once account was closed, a large number of books I purchased and downloaded to kindle disappeared. On 12/29/2022 @ 8:37am I spoke with ****** who submitted forms to reactivate account. He stated I would be notified in 24-48hrs that account was reactivated and to watch email. As of 1/4/2023 no email and no books. Called again on 1/4/2023 @ 5:14pm and after 3 different reps I spoke with ********* who said he had taken care of it and I would have account back in 30 minutes. As of 8:23pm....nothing. I called at 8:37pm on 1/4/2023 and was hung up on ny *****. I called back and was hung up on again by ******* believe was his name. First I don't think I should have to maintain an Amazon account to keep things I have purchased. Secondly I don't think this is taking a reasonable amount of time to resolve.
Business Response
Date: 01/06/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you lost access to your past purchases as the account is closed due to unauthorized activity and you want your past kindle purchases to be made available. I'm sorry for the trouble caused with this.

To help you with this, I've got the details reviewed by our account specialist team and received an update as below:

Although Kindle books normally can't be moved from one Amazon account to another, I've requested to transfer your Kindle books to your requested Amazon account allowing the titles from the original Account to be transferred to the new/reinstated Account.

This request *** take time up to January 11, 2023. I request your patience and understanding on this.

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 01/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
As long as it actually happens this time. I expect a confirmation email from Amazon when it has been completed. If not completed by the 11th I will file additional complaint with BBB.
Sincerely,

*************************
Customer Answer
Date: 01/12/2023
Complaint ID ******** was closed because I accepted Amazon saying they would return my Kindle books by January 11, 2023. The issue is no longer resolved because I have not received my books. I have been trying to resolve this issue since 12/29/2022. Only acceptable resolution is for Amazon to provide $250 Kindle credit/gift card so I can replace stolen books. I have attached breakdown of Kindle purchases as far back as I could go. I was not able to capture all purchases. I want to add that Amazon removed 5 books I purchased on edenbooks.com which they had no authority to remove as they we not purchased through them.
Refund

Customer Answer
Date: 01/12/2023
Complaint ID ******** was closed because I accepted Amazon saying they would return my Kindle books by January 11, 2023. The issue is no longer resolved because I have not received my books. I have been trying to resolve this issue since 12/29/2022. Only acceptable resolution is for Amazon to provide $250 Kindle credit/gift card so I can replace stolen books. I have attached breakdown of Kindle purchases as far back as I could go. I was not able to capture all purchases. I want to add that Amazon removed 5 books I purchased on edenbooks.com which they had no authority to remove as they we not purchased through them.

Refund

Business Response
Date: 01/14/2023
Hello *******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that the previous complaint ******** was closed though the issue hasn't been resolved and you have submitted this new request. I'm sorry for any inconvenience caused with this.

I've reviewed the details of the complaints and see that a request to our Kindle Support team has already submitted on this. However, as the account is closed, we are unable to view the past purchases in the closed account and the team is currently working on this. Case ID for your reference: V807040321

Though the Complaint is closed, our team is working to get the details of the past purchases. As soon as they revert, I will send you an email confirmation on the same.

Thank you as you stay patient while we review the issue.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 01/15/2023
Complaint: 18729467

I am rejecting this response because:
This is what I have been hearing since 12/29/2022. This same person said it would be done by 1/11/2023 and it has not happened. Only acceptable resolution is to credit Kindle account $225 so I can replace the books.
Sincerely,

*************************
Business Response
Date: 01/27/2023
Hello *******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We have received an update from our internal team confirming the migration of your kindle books to your new account.

I request you to kindly refresh the kindle book libraries and sync your devices multiple times for the ASINs / purchases to pop on the new account.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:01/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase from Amazon Fresh on January 2nd, 2023 for the amount of $225.04. I got In description how to deliver to my order due to disability. They driver came and put my groceries in hallways which is a PUBLIC hallway and is NOT my door. I reported the issue and requested a refund and unfortunately Amazon denied refund. I brought the order with EBT which means Im entitled to a refund. My neighbors are thieves which is also a reason why I need it at MY DOOR. My packages been missing before and I also was able to see my neighbors about to steal my package lucky a man intervene and let me know. But for this particular case I wasnt able to get someone to come until 1:00am and about time they came the groceries was gone.
Business Response
Date: 02/09/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order delivery.

Our concerned team has suggested you update your preferences.

Please log on to your Amazon account to review your delivery preferences. Please select "Your Account" > "Your Addresses" > "Add Delivery Instructions" for the relevant address.

I would request you to review or fill in any relevant details. Specifically: "Where should we leave your package at this address." You should have options like "Front door" and "Back door." If you are at a multiunit property, you will have options like "Building reception" and "Mailroom."

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 02/13/2023

Complaint: 18676493

I am rejecting this response because:It absolutely doesnt help because in my delivery instructions it tell the deliver exactly what to do so I do not know why you are saying update instructions. If you read or look over my instructions you will see, but the fact you do not care to take the time and see or even investigate shows the lack of support. Should I show proof where it been in my instructions for years and when I had this problem AMAZON TEAM promised me things like this will not happen again and they will note it on their end of my disability??? Okay, fine. I will show you so you all can stop with the false narrative and lies about my instructions not being properly explained. I also thought I was receiving genuine respect and support for my disability since Amazon team assured me they will take care of it and provide refunds when this happens. So I dont know how we come to this point?

Sincerely,

*************************
Business Response
Date: 03/03/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

You may want to update the delivery instructions on the account.

Please log on to your Amazon account to review your delivery preferences. Have them select "Your Account" > "Your Addresses" > "Add Delivery Instructions" for the relevant address. Ask them to review or fill in any relevant details. Specifically: "Where should we leave your package at this address." They should have options like "Front door" and "Back door." If they're at a multiunit property, they have options like "Building reception" and "Mailroom.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that these items haven't been delivered to you. Shipments that aren't received are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:01/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When attempting to place an order through Amazon Fresh, I was unable to utilize your online coupons when using my *** card as a form of payment. I called the Amazon corporate office and was given misdirection and incorrect information, twice. Why couldnt the first representative I spoke with, apply a simple $20 credit to my account? Why was I subjected to canceling my order and re-ordering everything? Are all customers required to do this or just those using an *** card? Are the customer service agents not empowered to rectify problems or is it only *** customers that are relegated to exclusionary service and discounts?The process of shopping for these items took me a considerable amount of time compounded by having to re-order the items. During this lost time the items I wanted to order were no longer available or no longer on sale. I was only able to order about 30% of my original $150 order. Additionally, my desired delivery window was missed.I would appreciate being reimbursed for the time lost in this endeavor. Further, I would like clarification on whether all of your items with a coupon are able to utilize the *** card as a form of payment. One of your **************** representatives mentioned it was the reason I was not receiving the discounted price.I look forward to hearing from you as soon as possible and being compensated for my time lost re-shopping and talking with multiple Amazon customer service agents.
Business Response
Date: 01/08/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. SNAP EBT funds can only be used for SNAP-eligible items on Amazon.com. Just like in a physical store, the government determines which items are eligible to be purchased using SNAP EBT funds.

Eligible items will show a SNAP EBT eligible label near the product name. These will be sold and shipped by Amazon.com or Amazon Fresh. Items sold by other sellers are not eligible, per government guidelines.

Currently, Amazon does not accept paper coupons (like those from newspapers). However, we have our own online coupons on Amazon.com that are available for all customers, including customers using SNAP. Look for the Save $X.** flags while you are shopping.

As a token of apology, I've issued a $30 promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************

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