Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

50,371 total complaints in the last 3 years.
17,450 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/22/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
114-4056899-6748259 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 09/29/2022
Hello,
We have reinstated this customers buyer account.
We sent an email to the customers registered email address on 9/29/22 confirming account reinstatement.
Sincerely,
****
Amazon.com
Customer Answer
Date: 09/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Aa Aa
Initial Complaint
Date:09/22/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
114-4056899-6748259 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 09/29/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2022-09-29 confirming account reinstatement.
Sincerely,
Amazon.com
Customer Answer
Date: 09/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Aa Aa
Initial Complaint
Date:09/22/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've asked Amazon to process my refund for an return I sent them and they received from 09/08/22 from order # ***-7164486-0167405 and each time I get in contact with their customer service they keep denying my request and asking for more time which at this point is unacceptable as per their return policy which I should've received my refund in an timely fashion. I've attached screenshots of chats I've had with customer service and an email I received also
Business Response
Date: 10/06/2022
Hello,

Upon checking your order, I found that a total refunds of $358.36 was issued on your order.
Customer Answer
Date: 10/06/2022

Complaint: 18061094

I am rejecting this response because: those were refunds for other items under the same order number not the item in question which is the ******* earbuds

Sincerely,

*****************************
Business Response
Date: 10/12/2022
Hello,

I'm ***** from Amazon.com. Upon checking your order, I found that a refund of $249.83 was issued for the mentioned product on October 7, 2022.
Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After my refund was issued on 10/09/2022 not on the date they replied with on 10/07/2022 as seen in the screenshot provided. Bunch of liars your company is just because you're an big corporate business think can just mess with your consumers like this

Sincerely,

*****************************
Initial Complaint
Date:09/22/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon order111-6870791-5637056has been delivered to a completely different address. You can verify that by clicking on "Proof of Delivery"Tracking number:1Z093A4A4253308623 Tracking shows this item is delivered toASHLAND, **, ***.However my delivery address is:**********, **, *** Amazon refused to send back my money and assist me regarding this issue Traxking 1Z093A4A4253308623 ***
Business Response
Date: 09/29/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the order delivery. I'm sorry for the inconvenience caused.

I've reached out to the team regarding this issue and they request you to please check the email sent on Wednesday, September 28, 2022 at 8:55 AM (PDT) to get the refund issue resolved. It was sent to your registered email id on the account.

For any further queries, I request you to please write to us from your registered email id as we will not be able to share any further info unless receiving your message from registered email. The email you have used while raising this request is not registered on your account.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/01/2022

Complaint: 18061086

I am rejecting this response because:

Sincerely,

************ i contect them but the refuse to reply back and refuse to issue my refund
Business Response
Date: 10/08/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you have not received the order.

I can see you have responded to the requested information by our team and they have re-investigated this issue. Based on the results, we cannot issue a replacement or a refund for this order. You can learn more about our policies by visiting the Conditions of Use page at the link below:

www.amazon.com/conditionsofuse

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Complaint: 18061086

I am rejecting this response because:

Sincerely,

**** Van
Initial Complaint
Date:09/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB Team, My name is *****************; Im the brand owner of NUVADERMIS and principal of NUVADERMIS Amazon Store. My product, *************** was deactivated because Amazon determined my product as RX Vermox (mebendazole). It is a drug for Worm Infection treatment. My product sold under **** B08P25CZS3 is Silicone Scar Sheets. We dont make any claims related to worm infection, and our product is intended for external use on the skin. So, Amazon just deactivated our product for an absurd reason. After we appealed this decision in CASE ID: *********** , they changed the reason for the deactivation and told us that we used prohibited an *** approved claim. Again, we have checked all product information and can state that we dont use anything that *** be related to ***. So, again the reason why the product was deactivated is absolutely baseless. In the attached files you can find the original notification with the reason for the **** deactivation and our correspondence with Amazon Seller Support. So, Amazon just deactivated our product and harm our business for an absolutely absurd reason. Every day we lost a lot of money and I sincerely ask you to help us reactivate the **** B08P25CZS3 .Sincerely, *****************
Business Response
Date: 09/25/2022
Hello from Amazon.com,
Through the efforts of case ID: ***********, ASIN: B08P25CZS3 has been reinstated.

For your convenience, I've included a link to the detail page where you may verify this information.

Detail Page:
https://www.amazon.com/dp/B08P25CZS3?th=1
Initial Complaint
Date:09/22/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Om September 21st I attempted to used a Mastercard gift card to purchase an Amazon gift card. Amazon changed the payment method and removed funds from my bank account and claim they can't refund it. I want my money bank in my BANK ACCOUNT.
Business Response
Date: 09/24/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the gift card balance reload/purchase on your account.

I've shared your feedback with our team to avoid it happening again and issued a full refund back to your original payment method and removed that balance from your account. The refund for $95.07 will reflect back on your account in next 3-5 business days. You will receive an email once the refund is completed.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:09/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon,As I have started selling on amazon I don't know that this is such pathic and stupid platform I am getting really pathic responses from Amazon you guys take 15 days to release funds and then another 15 days to deliver those funds, I added my bank account you are always failed to deliver my funds this has been 60 days you have not paid.Such an awful platform is not recommended to anyone.now, this has been more than 60 days my payment in on pending you keep failing my payment you provide me. I request authorities to take action against Amazon.This is a really poor experience working with Amazon you are theft people give my hard earn money back.
Business Response
Date: 10/04/2022
Hello from Amazon.com,

We checked our records and were unable to find an Amazon.com selling account registered with the email address provided. Please ask the seller to provide their primary email and confirm the Amazon Store they are selling in (Amazon.com, Amazon.co.**, etc.).

Regards,
Amazon.com
Initial Complaint
Date:09/21/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was purchasing a wig for my clients appointment for Saturday. I specifically went to a trusted seller. When I opened the page I made sure it was the seller and double checked with the reviews. The shipping was Saturday which was a main factor in my decision. I added it to the cart and paid. The next day I checked my orders and it said two day shipping it will get to me a week from the date on Wednesday. I then noticed the seller was different one I have never heard of and couldnt possibly have made a mistake as I didnt look at any other wig. I tried to cancel and repurchase from original seller which still offered shipping by Sunday days before the shipping date I was given when I bought the wig a day ago. The item still in the processing stage and so I contacted them to cancel and repurchase from my chosen seller. They refused and said Id have to wait til next week and tried telling me it was my fault I bought it from a seller who was sold out and not in the area. It makes no sense why Amazon would switch the sellers beneath my nose and give the sell not to the agreed seller who was in stock but a sold out out of state shipping seller. Its incredibly shady and I lost my client over it. I spoke for an hour with the supervisor who then told me she would refund me on the day it was delivered for all the garbage Amazon did. One week later and one less client later nothing happens with refund so I call and get transferred and the new guy sees the email I was sent but tells me he wont do it and instead h*** let them know.doesnt apologize and talks to me condescending tone basically telling my it was my fault and I was wasting his time talking in circles cuz he wouldnt stick to the previous promise and solution that was Amazons shady fault. He laughed and never stopped sighing from the moment I talked he had no empathy or understanding of the stress Amazon caused and offered no solution telling me i should be grateful it came Tuesday long after I lost my client
Business Response
Date: 09/28/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund and the hassle you had to go through. I apologize for the inconvenience caused.

Ive reviewed your account, as well as our previous correspondence with you.

I'm very sorry about the misunderstanding and incorrect information you received. The previous correspondence does not correctly reflect our current procedures at this time. I've reported the issue to our team for necessary action to avoid it happening again.

We'll need the item back to us for a refund on this order. I can see a prepaid label is sent on your registered email id on Sept 21. I request you to please return this order using that label within 30 days from the date of delivery. Once we receive the item, a refund will be issued on your account.

I appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/29/2022

Complaint: 18060417

I am rejecting this response because:
This was a joke of response. Amazon is shady in that it switched sellers on me forcing me to buy from a unknown seller I did not know instead of the seller I wanted and chose specifically to buy from. I lost a client due to this sneaky Amazon behavior because when I immediately tried to cancel it when I saw it changed my seller of choice it rejected my request to cancel even though it had not even shipped yet. Hear this again. Amazon gave my sale to another seller I never would have approved of, then they refused to let me cancel the purchase after when the item had not even shipped and would not ship out for days because it's two day shipping gave me a date six days away. I lost my client and Amazon made a promise to resolve it and now the only way they are offering to compensate for my loss and there shady switching sellers is "train the staff better" which means nothing because I am still at a loss and how do I know they are actually doing what they say I'm supposed to trust them even though they've been nothing but mistrustful to me? You offered nothing new it is a joke and it ***** because you guys can do whatever you want with no repercussions cuz your Amazon and I'm just a tiny dot and don't matter what happens to me or how I get screwed it doesn't matter to them.
Sincerely,

*******************************
Initial Complaint
Date:09/21/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my Amazon prime account and $16.38 monthly auto withdraw from my bank. Then I received a credit card, that I didn't ask for, and they are now charging the credit card. It's now $49.69! $16.38 called a purchase, $16.38 fee, and $16.38 previous balance + .55 cents interest...! I never activated card and have a picture of the unused, still connected to paper-card!I've tried calling the complaint line. They want to send a text to "verify" my number, it's a home line!!! I finally figured out how to get to billing and a man name *******, 9/21/22 at 6:45 pm P.S.T. After telling him the whole story, HE HUNG UP ON ME... LOL I'm sure on accident... I need help please?! I've attached 3 pictures of the info. My account # is **************** Thank you!
Business Response
Date: 09/24/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I can understand the inconvenience caused due to the unexpected charges on your Amazon Prime ************ Signature Card. I'm sorry about that.

I've checked and see that your Amazon Prime account is not cancelled. It is still active and the Prime Membership in the account is also active.

Amazon Prime ************ Signature Card is automatically linked to the card holder's Amazon.com account from which they applied for this card. Hence, you are not required to add the card to your account manually. This is one of the features of the card.

Since you mentioned you received a new card, it is possible the previous card which was registered/linked to your account on June 27, 2022 hasn't been deactivated by the charge date of August 26, 2022.

Even though the card name is Amazon Prime ************ Signature Card, it is issued by *********** Please contact Chase Card Services if you'd like to cancel the card:

Amazon ************ Signature Card: ************
Amazon ************ Signature Card (Spanish): ************

We appreciate your understanding in this matter. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/21/2022
I would really appreciate it if they, Amazon, would close my case and stop billing me. I canceled my Prime account and apparently opened a credit card at the same time?! No! I still have the credit card glued to the original paper they sent it on! I never asked for a credit card! They just started charging it to a credit card I never opened. Now they've just sent me a new bill of $39 just in fees and $16.38 for the one month plus the existing fees from the last couple of months. If you read his response he is Amazon and responds from an Amazon position! And says he has no control over my Amazon account that I closed, that now they're charging to a different company, another credit card! It's been 3 months at $16.38. That's $49.14. They say it's $106.38!!! Please help...?

Also, they're telling me to contact ********** when the bill has an Amazon Prime logo Amazon Prime address and Amazon Prime account! This is so criminal I'm so upset about this! How can they automatically link an account I closed, to a credit card I never asked for!?

Business Response
Date: 10/25/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the additional information you have provided in the complaint. As I informed earlier, the card is not issued by Amazon. It was issued by ********** and only they can close the account. You need to call ********** to close the card.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/25/2022

Complaint: 18060270

I am rejecting this response because: How can my amazon account be passed on to another company and you HAVE NO CONTROL OVER THIS?! I had the auto withdrawal removed from my banking because my 1 year-paid up-front amazon prime expired, THEN this started!!! I never applied for a credit card, YOUR company did this!!! I didn't accept, sign up, or request another year of prime!!! BUT you continued to auto withdraw my account. When my bank finally stopped you from this, you passed it on and billed it to a credit card company YOU have no control over?! B.S.!!! My 1 year prime expired AND I DONT WANT THIS SERVICE ANYMORE!!! How can you forward my info to another company to bill me FOR YOUR AMAZON SERVICES STILL??????????
Sincerely,

*****************************
Initial Complaint
Date:09/21/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was hacked. I was told it takes ***** hrs for someone to contact me. I called three times after receiving an email to my email address ********************** at around 10:30pm on September 19,2022. I called them 4:30am next morning. No one could help me because the address on the account was different. I provided Amazon with an order number 112-8323624-6821826. They told me the order number address did not match *************************************************. On 9/21 at 7:30pm, I was called and told a package was being delivered to my apartment after I was told that my address didnt exist in their system. I was then told that nobody could help me.
Business Response
Date: 09/24/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused.

I request you to please report any unauthorized activity on your account including the hacking you have mentioned for investigation by our specialist team. They will review the activity and report to you within ***** hours, via email.

You can access the form by visiting: https://account-status.amazon.com/report-unauthorized-activity?ref=cssw_ato_cs

I see we haven't received this unauthorized activity details hence the team haven't contacted back. I request you to please submit it again, once done, you are directed to reset your account password.

We also recommend signing out of all devices and active sessions. To do that, navigate to the "Login & Security" page in your account and click "Secure Your Account." Follow the on-screen guidance.

Upon receiving the details and reviewing the activity, the team will reach out to you asap or you may contact us by phone at ************** or if outside ***************** at **************. We're available 24 hours a day, 7 days a week.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/24/2022

Complaint: 18060152

I am rejecting this response because: The agent obviously did not read the complaint. I have already taken the steps the agent has described in his response. I still have no access to my amazon account. An email was sent to me to reset my password. I encountered numerous errors.

Sincerely,

*********************
Business Response
Date: 10/01/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the account access.

I'm sorry for the inconvenience caused. I can see the account was unlocked and the email was also changed on your account based on the last conversation over call with our account specialist team on Sept 29. As per the confirmation from our team, you were able to access the account as on Sept 29.

If you are still getting any issues, Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/05/2022

Complaint: 18060152

I am rejecting this response because: The rep helped with the gmail account and my live account is still on hold. I have no access to my audible account that is connected to my live account as well as my Amazon Prime account both which have been paid by me. In addition, the hacker has ordered a package that was to be delivered today hence the reason i called on the 29th of September. During that phone call, I was told I would be contacted within 24hrs yet I am still waiting with no access to products and services I have paid for on the account that was hacked. I do not live in Orion, TN nor do I have the email account ***********************. I am including screen shots of emails I have recently received in my live account along with the screen shot of the hacker's email address with my name after I click to track the package. After today, I plan on getting a lawyer and making an official police report. With as much information I have, I know I can tack this to civil court/criminal court and hold Amazon liable/criminally responsible.

Sincerely,

*********************
Business Response
Date: 10/10/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us. I'm sorry for the inconvenience caused.

I can see the team have made the necessary changes on your account and removed the unauthorized email from your account and updated with your "live" email. You should be able to access your account now.

I request you to please setup two-step verification across all of your Amazon accounts. This will enable an additional security feature that can help prevent any unauthorized access at any time.

You may find the steps to enable this feature on the below link.

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

If you are still unable to access your account, please call us at the below number to get this checked and fixed.
Customers in the U.S.: ************** Customers within ******: **************
International customers: **************

Please ask to be transferred to the ************************* for help. The team will look into it and help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Complaint: 18060152

I am rejecting this response because: I still do not have access to my original account and still receive emails from the original
That is a ********* live email account. You still refuse to investigate the ********* email account. You continue to look at a gmail account that was recently created. I have been with Amazon for years. The hacker changed all my account infused my account was changed again at 2 am this morning.
Sincerely,

*********************
Business Response
Date: 10/20/2022
Hello,

We have reviewed the customers buyer account and cleared the unauthorized activity from the account.

We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 10/20/2022.

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Sincerely,
Amazon.com

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