Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

49,566 total complaints in the last 3 years.
16,372 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB, This is ***********************, I would like to seek help because Amazon still not reactivating my account even after following the rules and complying with the requirement they are ask for.We understand that selling on Amazon is a privilege and we strive to provide the best service to Amazon customers. Customer satisfaction with my products us always been my priority and making them happy is my constant concern. Hence, with this, I renew our commitment to our customers and to Amazon to follow all of Amazon's Seller guidelines and business agreements, as strictly as possible and always ensure our customers are satisfied with their buying experience.Hoping for a favorable response from your kind department.Sincerely,***********************
Business Response
Date: 01/08/2023
Hello,
We have reviewed this sellers account and require more information to complete our review.
We have requested the necessary information from the seller via email on 08-Dec-2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:01/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
08/17/22 Amazon Prime $16.19 3/12/22 Amazon Prime $14.03 1/12/22 Amazon Prime $14.03 12/12/21 Amazon Prime $14.03 11/18/21 Amazon Prime $14.03 11/17/21 Amazon Prime $6.47 10/15/21 Amazon Prime $6.47 10/15/21 Amazon Prime $14.03 09/16/21 Amazon Prime $14.03 08/14/21 Amazon Prime $6.47 08/05/21 Amazon Prime $14.03 I did not make any of these purchases. I have tried numerous times to resolve this issue with Amazon.com.
Business Response
Date: 01/07/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the unauthorized Prime charges. I'm sorry for the inconvenience caused.

I've checked on it and I do not see these charges on your account. I noticed that you have already disputed these transactions with the bank as visible in the screenshot you have shared with us. When the bank contact Amazon for that reference, our team will take the necessary action on it for the refunds. I request you to please call the bank for the status on the dispute, they will be able to help you further.

I'd also advised to get a replacement card from the bank and block the one that was charged to avoid further charges. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Initial Complaint
Date:01/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am my ************* of ********* she is in a nursing home with dementia. Her name is *****************. I have been trying to take care of her finances. She has an Amazon prime account that is charging her ***** a month. She has not used this service for a very long time. I have contacted them several times and even talked to Supervisors. I have her name, old address, telephone number, email and bank account number. They want some sort of account number which I do not have. I have stopped the automatic payment with the bank and cancelled everything else, accept this. They continue taking the monthly rate out and this is not right. The telephone number is ************. The email is ********************* The address is ************************************************************************** or possibly ****************************************************************. None of these are valid any longer since she is in a care Facility. You can also contact me on my cell phone at *********************
Business Response
Date: 01/06/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Prime charges. I'm sorry for the inconvenience caused.

Upon checking the details using registered email ID and phone number, we see prime stands cancelled in the account, however as you've mentioned that there is a recurring charge, we can find the details using the charge ID. It will be 9 digits alphanumeric id listed in billing statement. This charge id is unique for all Amazon transaction and will help us to locate the account, where it is being charged and all other details.

We appreciate your cooperation.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*********
Initial Complaint
Date:01/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB, This is *****************************, I would like to seek help because Amazon still not reactivating my account even after following the rules and complying with the requirement they are ask for.We understand that selling on Amazon is a privilege and we strive to provide the best service to Amazon customers. Customer satisfaction with my products us always been my priority and making them happy is my constant concern. Hence, with this, I renew our commitment to our customers and to Amazon to follow all of Amazon's Seller guidelines and business agreements, as strictly as possible and always ensure our customers are satisfied with their buying experience.Hoping for a favorable response from your kind department.Sincerely,*****************************
Business Response
Date: 01/08/2023
Hello,
We have reviewed this sellers account and require more information to complete our review.
We have requested the necessary information from the seller via email on 08-Jan-2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:01/05/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2 orders of dash cameras were send in one box and they got lost. I was told by Amazon to file police report and I did. Now when everything is done and investigation is completed I got back to them because I was instructed by them to contact then before January 11, 2023 for a refund or replacement and instead of doing what they said they will do, they just closed my account without any access to even see it anymore. Package was lost on November 21st, 2022.
Business Response
Date: 01/06/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the order did not arrive and about the closure of the account.

I can see the team have reinstated your account and sent the email confirmation on your registered email id. Regarding the refund for the order you have reported, the team is requesting to call us at ************** during the working hours of the respective police station where the report was filed with the completed report.

Our team will call the department for the verification and help you further once it is verified. Thank you for your cooperation and understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Customer Answer
Date: 01/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if you will go thru with the refund or replacement, since I was dealing with this issue since November of 2022. When I contacted ******* police they told me that no ongoing investigation is going on and I was receving responses from Amazon that investigation not completed. I just want to get a resolution to this issue. It's a big amount for me as a single mom and those items were purchased as a safety items for my kids to have on their dashboard while they are driving. I'm a prime member for years and making purchases almost every other day. Thank you.

Sincerely,

********************
Initial Complaint
Date:01/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I search and find product from Amazon.com I purchase Package doesn't show.I go to my saved email of transaction, Email loads then immediately vanishes from the screen I go to site to track.I find and track Tracking says got delivered to ***************, I'm in ontario ******.I inform to company through chat.Once the chat person said they resolve and send email, as I was requesting package sent.I wait, no email.I contact again.Various statements, Later email, stating they can refund.Mean while price hike To reorder cost more.I'm pretty sure I have noticed this occurrence previously.And I don't think it's right.
Business Response
Date: 01/11/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the mouse trap order. I'm sorry for the inconvenience caused.

I've reported the delivery issue to our team for necessary action to avoid it happening again. I understand you would like the item however I'm sorry, the replacement option is not available. We can help you get a refund on this order.

I know the price is now higher than you have paid, I see it is currently available for $8 on the website while you have paid $7 for this purchase. I've added this $1 difference as Amazon promotional credits on your account. This will be automatically applied on your next eligible order for the item sold and shipped by Amazon.

For more information about promotional credits, including the terms and conditions of use go to:

************************************************************************************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Initial Complaint
Date:01/05/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order placed with specific delivery instructions asking driver to deliver when business is open; before 430p and to our lobby. Last few deliveries have been left outside after delivery hours. Package is now gone. Amazon refuses to replace my package or refund my money. Alleging after carrier picks up package, they are not responsible for it anymore. However, the package was stolen because driver failed to follow instructions. Previously complaint to Amazon about this on prior orders and never heard back from anyone nor was it resolved. When I asked for corporate information, representative ********* told me to ****** it myself. Spoke to so called *** from leadership team who did not want to provide her name at first and disconnected call shortly after. Found a "corporate number" online for lady to say they do not take complaints nor can help with a resolution. They are just a "resource line".. I am extremely dissatisfied with this recent experience especially for the amount of money I spend on Amazon. I am looking for a refund on items not received.
Business Response
Date: 01/06/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with regards to items PEHUCA Lipstick Gloss and Posture Corrector from order #***-7002532-6243433 and ***-5221611-6821017. I've checked and I can see that there is a refund processed for the order.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

A full refund of $2.65 and $9.20 back to your original payment method. You should see the refunds in your **** card within 3-5 business days.

Once refunds are processed to the **** card, you'll be able to see the refunds here:

***********************************************************************************
***********************************************************************************

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 01/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:01/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,I am writing to you regarding the review that one of the customers left on my product ASIN B07TDQ14D9.A consumer accused us of not containing Quinine in our product. **** (customer) wrote: "THIS PRODUCT DOES NOT HAVE QUININE IN IT." It is a completely untrue review. Here is a link for the review:***************************************************************** I may prove that the customer's statement is false. On the product's packaging, we may clearly see, that the ingredients of the product are: Quinine Bark, 100% Pure Gelatin Capsules. To prove this fact, to this case I attached live pictures of the product`s description and its ingredients.This review is misleading as it does not contain any true facts, especially regarding the containing of an ingredient such as Quinine.I kindly ask you to investigate this issue and assist me in resolving.Looking forward to hearing from you.Best wishes.
Business Response
Date: 01/17/2023
Greetings from Amazon.com,

The seller will need to reach out to Selling Partner Support (SPS) to request further assistance with what they claim is an untrue product review left on ASIN: B07TDQ14D9.
Customer Answer
Date: 01/21/2023

Complaint: 18689306

I am rejecting this response because: Greetings, BBB. I have already written to the Selling Parter Support (SPS) team about this negative review. The support team was unable to resolve my issue and denied my request. I request that my appeal be reconsidered and that the fake review of my product be removed.

Sincerely,

*****************************
Business Response
Date: 02/02/2023
Greetings from Amazon,

I understand that the seller have contacted us to report untrue product review provided by a buyer towards ASIN: B07TDQ14D9.

I have reached out to our Community Team to investigate our request to remove this review.

A response has been requested and will be provided by the team in charge directly to the reporting seller due to confidentiality.

The seller will receive an update once the investigation is completed.

Thank you,
Amazon
Initial Complaint
Date:01/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a hospital bed on 11/18/22 and tried to cancel on 11/23/22 because it was for my mom that passed before the bed was scheduled to be delivered. The order # is 113-7534794-0107446 in the amount of $348.78. When the bed came, the *** driver thought he was picking it up and I explained to him that the bed should be on the truck because it was never delivered. He checked and said, yes youre correct I have your delivery, I explained to him why it was t needed and he placed the return label on the item and took it. Well, Im looking for my refund when the bill was received, it wasnt there, I called customer service because i could see that the item was returned. I bought this item on my Amazon card and they returned on a gift card without me asking for this. The lady I spoke to said I must have checked the wrong thing on my return. Ive returned many items to Amazon and was never asked the option to return an item I bought with my Amazon card to receive the refund as a gift card. This is another fraudulent way of deceiving customers who want to return items. I asked her how did they create a gift card with the same last 4 digits of my credit card. This is a way to keep customers to return to buy because they give you a gift card and now Im Stuck with paying for a return item. This is fraud, I told the representative this and wanted the correct this immediately, she kept putting me on hold and came back telling me I choose the gift card. I just returned an item and that option of a grift card never came up. They are liars and wont receive another order from me but I want this Resolved now by crediting my Amazon card and once that is completed, I will pay them in full and close this account. I believe they did this several times without noticing. Why would you give me a gift card for a return I ought on your credit card, for 1 reason only to keep the customer coming back. This is Fraud. ******************************
Business Response
Date: 01/06/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund on the gift card balance instead of the original payment.

First of all, I'm sorry to hear about your loss. May your mom's soul rest in peace.

I'd like to inform you that, for any return, the default refund method is selected as Amazon Gift Card balance to expedite the funds availability to reuse for future purchases however there is an option to change the same to Original Payment while creating the return label.

I see that option wasn't changed for the bed order this is the reason the refund went to Gift card balance instead of credit card. We have also sent an email confirmation where it said "You will receive your refund to your Amazon account within 7 days after we receive the item." on Nov 23rd when you have initiated this return.

We want to make sure the details that are selected or remained default are notified to our customers hence these emails are sent to ensure any discrepancy is immediately reported to get it corrected. I request you to please notice these details in the confirmation emails you receive from Amazon after placing any order or initiating a return.

Similarly on the recent return you have initiated on the account, I see there are two emails sent on your registered email id. One confirms the refund to original payment while other shows refund to gift card balance.

If you would like the refund in original payment, please make sure to use the label that shows "Refund to **** card" and not to Amazon account to route the funds appropriately post receiving the item.

I'd also request you to please notice the refund method when initiating a return. Since you mentioned there is no such option where it prompts, I request you to please take a screenshot and share it with our team by calling ************** or chat or reply to our email so that we can get this escalated for necessary action.

Regarding the refund that is already issued, I can see you have partially used the balance already to place other orders on the account hence the funds can no longer be transferred to the original payment. You may use the available balance on the account for your future purchases.

Thank you for your cooperation and understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Initial Complaint
Date:01/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order from my Amazon account on January 3 for a $500 gift card. The next day I saw where they had my account on hold and asked me for billing information, however I used a prepaid gift card to make the purchase, a prepaid card does not have a billing statement so I attached a screenshot of transaction history with the charge from Amazon. Amazon then sent me an email saying that the information does not show what is necessary which is a lie. I would like my Amazon account restored because I have open orders and also $595 on my gift card balance. Please help me however you can
Business Response
Date: 01/25/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 01/11/2023.
Sincerely,
Ann
Amazon.com

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