Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,249 total complaints in the last 3 years.
21,825 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 19, 2023 I placed an order from Amazon for a recliner. They provided me a time frame window of 12am-9pm..... I can't imagine a couch being delivered at 1am... 2am... 3am... etc. So I called Amazon customer support several times. After two hours on the phone with Amazon and several times of the representatives hanging up on me, nothing was accomplished. Amazon could not provide me a proper time window for delivery other than 12am-9pm. So then I had no chose but to call out of work for a second day to wait for delivery. Then after waiting 10 hours into delivery window, Amazon sends me an email saying that the delivery was being postponed to two w-eeks later. Wow ! Really !? So I waited another two weeks and took a third day off from work ( keep in mind I drive a truck and each day off costs me $200 ). Well the delivery finally arrived, except when I looked up at the security camera, I saw the Amazon delivery people throwing the box with my recliner off the back of the truck, then trowing it up the sidewalk, and rolling to front door. So when I went outside, I mentioned to the Amazon delivery people I was not happy with their destructive handling of the recliner I just paid $700 for and I needed to inspect it. They replied "It's just a couch..." with a nasty tone of voice. I said it can still break and I needed to inspect it. I called Amazon again today 01-09-23 and was hung up on by two separate individuals ( Tanee(Supervisor) and Chakrayudh).... I suppose hanging up on loyal customers is chapter 6 in the Amazon training manual. Well I was able to speak with ************ and even though I was treated to harshly by the Amazon staff, my merchandise was tossed about/mishandled, and I lost $600 from missing work, Did I mention I was a loyal Amazon customer for several years ordering 100+ items per year....? Well I am not happy at all. I told **** to refund my my $700 and I placed the couch outside my front door for Amazon to come pick up. HORRIBLE SERVICE !
Business Response
Date: 01/11/2023
Hello ****,

I am ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the trouble caused with our delivery partner, who couldnt meet our high standards of delivery in this instance. Thank you so much for reaching out to report this.

I've reviewed the details of the complaint and the photos attached, I have passed the details of this incident to our carrier team to prevent something like this from recurring.

I see that an amount of $100 was refunded on January 9, 2023 and a return is arranged for the item to get picked up for the refund for the remaining amount.

Once the carrier has received your package, it can take up to two weeks for us to receive and process your return. Check on the status of your return by visiting:

**********************************************************

You can find information about returns and refunds by visiting: *******************************************

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 01/12/2023

Complaint: 18707664

I am rejecting this response because:
It's 100% COMPLETELY UNACCEPTABLE ! Dear "*****", I am not sure if you read my complaint at all..... Or the fact that I have been an Amazon customer for several years now (ordering 100+ items per year)..... But it seems you didn't or just could really care less. I will Not be mistreated the way I was by Amazon and do nothing. I promise. Just to let you know, I will post the video of YOUR Amazon delivery people throwing my recliner off the back of truck and then Throwing it down the sidewalk. You can count on that. I would Honestly Rethink your position .....

Sincerely,

*********************
Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a shirt from Amazon.com:Order date Sep 1, 2022 Order #***-1535518-0967445 Order total$19.99 (1 item)Current order status is On the way, but its running lateI reached out to a customer service rep today and asked for a refund since I never received a product and the status makes it seem like its still in transit. The rep asked why it took me so long to ask for this and I stated how their status kept on changing and made it seem like this is still in transit, just delayed. The rep informed me that I had a window to contact them back in October (when the delivery was still actively being moved back) and they cant do anything for me. Ultimately I paid them $20 for a product I never received, which they are not refuting, but it goes against their internal policy to return my money for a transaction that was never fulfilled. Can you please assist me with this and help me get my refund? I appreciate all the help!
Business Response
Date: 01/11/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the delivery status of your Order #***-1535518-0967445 and have reviewed the matter in detail. We regret any misunderstanding in this situation and value your business.

We request customers to reach us within 30 days of the Estimated/Guaranteed Delivery Date on the order in case of any issues with your deliveries. In case of delays in reaching us, we have limited options to research and/or offer a resolution.

In this case, I have taken into consideration your account and past history, and have requested a refund of $19.99 to your gift card balance on the account. This should show up in a few hours of my email. This can be used for most all purchases as a payment.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order 112-6078203-8713049 for a Theragun that arrived defective. I immediately placed a second order for a new one that arrived working. To return the defective item, they required ********** which was the ONLY return option (never is my history of ordering hundreds of items has this policy applied). I lived in a high-rise with door security and I work from home..... so technically there should be no issue with this but *** was not contacting me to arrange a pickup. They were at my building daily so no reason for this, they just needed security to call and let me know they were there. Amazon issued a few labels but finally agreed to allow me to ship it back myself and they would refund the expense. I received a very detailed email confirming this (attached) but when I replied back with the receipt and 2 additional follow-*** they never replied. I reached out to Amazon today about another order issues so asked them to look into this in which case they said they cannot provide the refund due to the time that has passed... yet when I tried to reach out all attempts were ignored. I am asking for the refund of $19.54. I'm quite shocked and appalled that they took this approach.
Business Response
Date: 01/11/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* regarding the return shipping refund.

Upon investigation we can see the concern team already informed you regarding the resolution and we no longer have any option to process refund for it.

I apology if any incorrect information or promised made. In this case we can't offer any refund regarding the return shipping charges

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 01/11/2023

Complaint: 18710057

I am rejecting this response because I sent the item back in the manner you asked for. You laid instructions out in detail and said my account was noted everywhere with this information and then you failed to respond to me when I shared my receipt AND each of the 3 follow-**** All emails are attached. You can certainly credit my account for the amount so not sure why you refuse. Seems that the item was shipped back you have no motivation to do so which is shocking from Amazon. I know Amazon is laying of ****** and taking other cost cutting measures but this is ridiculous and a shady business practice.

Sincerely,

*****************************
Initial Complaint
Date:01/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered placed for an item on Jan 3rd ORDER # ***-0853141-3643410 order supposed to be delivered on Jan 5th, *** by 6th , didn;t received anything till 9th - keep showing running late so contacted CSR and was informed it was lost. clearly customer service was out of the country and ha zero interest in resolving complain or even apologizing or even check in system. They just kept saying amazon only allow them to give refund. no delivery expedition , alternate item, nothing - not even willingness to discuss anything. almost like they are not even Amazon employee nor cared about brand reputation. This is clearly not an American way and I want higher level from Amazon to investigate this matter and make things right so other customers don't have to suffer. its not about making mistakes everyone dose, but they need to own it. You expect better from company at this scale.
Business Response
Date: 01/11/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* due to lost of item and the service you received by the agent.

Upon reviewing the account details we can see the replacement order was already created on the order with the fastest delivery method to get the item delivered on Thursday, January 12, 2023.

Regarding the customer service you received I'll make sure to take it as feedback and escalate it to the concern team so that concern action will be taken upon them.

I request you to wait for the replacement order to get delivered.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 01/11/2023

Complaint: 18709771

I am rejecting this response because: this is one of the lamest response one can give - no remorse, no apologizing, no explanation , not even acknowledging of their wrongdoing
when you charge money to deliver items in 2 days and even after 10 days I don't get items clearly there is something wrong
you are making it sound like I should be thankful that I am getting items like other people don't even get items even after paying money

please have someone really invested in Amazon from America get in touch with me.
this is clearly it is what it is type of response; ;and now I am wondering how many people you guys s**** over in name of 2 day prime delivery and make them feel stupid for even complaining.

Sincerely,

Kunal Tank
Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sent a harassing email from Amazon stating that one of my returns, a shoe that cost in excessive of 250 dollars will not be refunded. They claimed they did not receive it. Later, they sent an apology letter to me. I have spent 10s of thousands of dollars and this is no way for a multi-billion dollar enterprise to act. Sending me an apology after accusing me of attempting to conduct fraud is a red flag in their operations and business. I want an apology and additional services rendered due to this assault. I have all of the emails to back this claim up that they sent me.
Business Response
Date: 01/11/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* regarding the incorrect email sent to you.

I apologize for that and upon reviewing the order details the refund for the item is already in process and it will be reflected on your account within 3-5 business days.

The email which you received might have sent due to the technical error which is taken care. As the refund for the order is already processed in this case we don't have any option to offer any other additional services.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a ****************** (order#***-6293863-4730626) on Nov 28, 2022 which was delivered 2 weeks later. Right after turning the tv on the first time, I noticed it had backlighting issues which got worse the longer you use to the tv so I contacted Amazon support about the issue, and they told me that they would not replace the tv rather return it, they set up a return December ******************************************** ***** hours (email states next business day). After the 72 hours went by, nobody came to pick up the tv and so I contacted Amazon support again and they gave me the same speech and said they will issue another pick up December 26 which, in an email, stated a next business day pick up but the support agent said the pick would be within the next 24 to 72 hours. Again, I wait the period and still no pick up. Contacted Amazon support again on January 03 and let them know that this is the third time Im contacting to return a broken product costing over $2000, with amazons return policy deadline approaching (January 31) and the support agent says the same thing that they have created a new shipping label and to wait for pick up and again nobody showed up. Contacted Amazon support again January 09 and they run me through the same speech but they dont tell me a pick up date and this time, the email shows a lesser refund amount than what it should be. Now I am concerned nobody is going to come pick up the tv and once the return policy deadline passes, they will refuse to refund me.
Business Response
Date: 02/02/2023
Hello Manavdeep,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us on the return of your defective TV and have looked into the matter in detail. We sincerely regret the inconvenience caused but are not able to issue a refund at this time.

We need the item to be returned and physically verified at our processing center before a refund is issued. In this case, we have requested a new pickup on Monday, January 23, 2023.

Once the return comes in, we will be able to issue the applicable refund.

We appreciate your patience while the return comes in and is processed. Once the item is received, we will send you an email with the processing information.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/08/2023

Complaint: 18709339

I am rejecting this response because:
Amazon said they will issue a pick up January 23 but nobody ever showed up same as every other time they gave me this response. I need an actual confirmation from a shipping carrier or whomever that amazon uses for large returns that there actually is a pick up date scheduled because they keep telling me that they have scheduled one but nobody comes. For almost 2 months they have been giving me this same scripted response with no action being done.

Sincerely,

***************************
Business Response
Date: 02/24/2023
Hello Manavdeep,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern shared with reference the return on TV Order ID: *******************; I have reviewed the matter in detail. We will not be able to issue a refund at this time.

We need the correct item to be received and physically verified as correct at our processing center before a refund can be issued.

We recommend you **************** with the return shipper on the return mail shared with you to ensure pick up. Until we receive the correct item we will not be able to refund

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/28/2023

Complaint: 18709339

I am rejecting this response because:

The issue is I have no way of returning the item I want to get a refund for because it is too big to send via regular mail and nobody at Amazon is providing any information or alternative methods on how I can return this item. At this point, if you are not able to rectify this situation, I have no other option but to take LEGAL ACTION as I have proof of multiple Amazon support agents acknowledging that Amazon did not follow the correct steps in order to process this refund and that all of my requests to return this item were ignored. You yourself have kept ignoring my complaints through the BBB and ignoring the main issue, which is I HAVE NO WAY OF RETURNING THIS ITEM WITHOUT AMAZON PICKING IT UP.

Sincerely,

***************************
Initial Complaint
Date:01/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 packages of Christmas ribbon on 12/21, ORDER # ***-5266440-6904253. One package was delivered on 12/29 and the other has shown "expected 12/30", with no tracking information. I called on 1/3 and was told it was a technical issue and would be mailed in 1-2 business days. Attached is the e-mail I received stating that. On 1/5 I contacted customer service again using the chat feature as it was very difficult to understand the person on the phone with all the background conversations of agents talking to other customers. Screen capture of chat is attached. I never received an answer to my question on the status of the ticket (Case ID: ************************************* that was created on 1/3. I was told it was out of stock which the website showed it was clearly in stock (screen capture attached). I told the person I was looking at the item and it was in stock and then the story was changed to it was a technical issue. I was also told to cancel the item and order it again since it was in stock. However, the item is now at a higher price and not sure why I should pay more for it, plus shipping as the "technical issue" is not my fault. I want Amazon to either (1) ship me the item within the next 5 days or (2) refund the entire purchase ($12.82) to my credit card as one package is no use to me (I need 40 yards). Amazon can come pick up the one roll as I am not willing to take it somewhere to mail it back. I have invested too much of my time already trying to resolve this and do not appreciate being lied to.
Business Response
Date: 01/11/2023
Hello ******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with one of the shipment from the order #***-5266440-6904253 that isn't shipped as scheduled.

I've checked the details and see that the shipment processing is delayed on the order. Further, as there isn't fulfillment center details updated on this shipment, the option to contact or notify them on this isn't available. Hence, to help you with this, we can help you with either of the option below.

1) As you were not charged for this shipment #2, we can cancel the item from the shipment so that you can re-order again if you still need it. We will help you with the refund on any shipping charges that apply on the new order. The purchase authorization for the shipment was cancelled on December 28, 2022.

2) We can cancel the item from the order and apply a $6 promotional credit to your account for the inconvenience caused. The promotional credit will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. The promotional credit doesn't apply to items offered by other sellers on the Amazon.com website.

Kindly reply back to this email with your preferred option to assist you accordingly.

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 01/11/2023

Complaint: 18709449

I am rejecting this response because: (1) The "promotional credit" offered does not cover the cost of the one package I was sent and charged for which I have no use for. Per my original message, I ordered 2 packages because I needed 40 yards. (2) There is no way for me to verify Amazon gives me the "promotional credit" as per Amazon response, it does not show in my account and I specifically asked for a refund for the one package. (3) This item is shipped by Amazon, therefore it is unclear why the person cannot contact the Amazon fulfillment center. If Amazon wants to house their customer service center overseas, they need to have a way for their staff to actually call or contact fullfillment centers when something is not showing on line. (4) Per my original complaint, the item has gone up in price since I ordered it, therefore, Amazon asking me to cancel the original order and place a new order is unreasonable. Why should I pay almost double now for an item I ordered when it was on sale and for which Amazon cannot figure out why it was never shipped despite giving me a case number which I included in the original complaint?

Sincerely,

*************************
Initial Complaint
Date:01/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a camera that I had bought from Amazon the camera was broken so I returned it for a refund. I told the lady in the phone that I wanted my money returned back to the original payment method. Well on November 29, 2022 I received an email saying that a refund was issued but it was refunded to a gift card. First problem is, I NEVER EVER asked for $865.96 to refunded to a gift card because I had already found a camera at a better price at Best Buy. Second problem is, I never received a gift card!! I have spent the last few months talking with managers and supervisors on Amazon about this issue. They told me that the seller is the one that issues the refund then the seller days that they send the money to Amazon and they issue the refund. The seller said that the money was sent to Amazon to be refunded back to original payment method. But I still have not received a refund. Amazon keeps telling me theres nothing they can do about it which is not my fault that they made a mistake or just purposely didnt refund my money the correct way. I want my money back and i really feel like they can fix the problem but they just choose not to. I owe that money to a friend that loaned me the money to get the camera from Best Buy while I waited on the refund from Amazon. This issue with Amazon has caused a major problem between my friend and I. This is not the way you conduct business. You do not make the customer suffer for your incompetence. Please please help me get my money back. It has been way too long and it has caused a lot of stress. I have emails of the conversations and refund request. One of the emails even says that I was suppose to be refunded back to original payment method. The other email is from a supervisor named *****. Which is the woman I spoke to and told that I wanted my refund to go to my original payment method. I have also upload a screenshot of the order details.
Business Response
Date: 01/17/2023
Hello *********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about issue with the refund for the order #***-1423287-1403416.

Our team has requested a refund of $865.95 to their **** on January 10, ***************************************************** 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Abhishek
Amazon.com
***********************************
Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an embroidery machine from amazon.com for almost $1000.00. I also ordered the same machine from another company, trying to get faster shipping as I needed to complete a project. I finally received both items, and went to return one of them to amazon. By my own mistake, I sent the wrong machine to Amazon. It was the same machine and everything, just a different serial number. ********************** emailed me and let me know it was the incorrect serial number, and they would be discarding my item. I called them immediately and requested they send me MY item back, as it was a simple mistake and it is a lot of money out of my pocket. The woman I originally spoke to told me she would make note to send it back and I should receive it in four weeks. I called today and I was told my item was discarded and there was nothing they could do. They threw away ay own $1000.00 item and will not give me any type of refund or assistance. This is absolutely unreasonable and they are stealing from me. That was my item, and though I mistakenly sent it, I called and explained. There is no reason they should throw my perfectly good item away and offer me no help or refund. This will hurt me greatly.
Business Response
Date: 01/10/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the machine order.

I've checked on it and I can see the item was already discarded post we received it and found to be incorrect and the email was sent on your registered email id. Since its no longer in Amazon possession, we are not able to return it back to your address.

We request you to please always make sure a correct item is returned to Amazon so that we can process the refund/replacement as applicable for the orders. Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Customer Answer
Date: 01/10/2023

Complaint: 18708741

I am rejecting this response because:
I should be sent my item back or be given a full refund equivalent to the item amazon kept and discarded worth nearly $1000.00. I called in plenty of time in December for this to be resolved and returned to me. I was rejected and ignored just for them to trash a perfectly good item. This is not fair to me as they never gave me a refund due to the serial number being incorrect, but they would not send back my machine, they threw it away. I asked them to return it due to my mistake and was told they will, and it could take up to a month, however after that I was ignored and denied. I understand there are protocols, however I called to correct this and receive my item back. That would have only been fair and now I am out double with no refund as well as my product being stolen and discarded from amazon.
Sincerely,

*******************
Initial Complaint
Date:01/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had an Amazon account under my email provided above and as I explained to customers service line that I woke up Tuesday morning and I couldnt login. So trying to solve everything I called them and she told me it was on hold and wasnt sure why. Well my cards and address is on the account along with all other things like my wishlist that *** lost. I was on the phone with her for an hour and a half just for them to close my account. I just would like my account back instead of starting over. She told me they would follow up to see whats wrong but I got an email saying they closed my account. I tried to get back with them but of course I cannot go directly through to the women I was speaking with because they arent available.
Customer Answer
Date: 01/10/2023

Complaint: 18708639

I am rejecting this response because:
Good morning, they couldnt do anything about my account. They said there were multiple unauthorized access on the account due to which it was permanently closed. So now I have to start my account over because someone else was in my Amazon account

> Sent from my Alandi

Business Response
Date: 01/10/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand you would like to restore the account.

I've checked on it and I can see our system detected multiple unauthorized access on the account due to which it was permanently closed. I'm sorry, unfortunately we do not have the option to reopen the closed account. once the account is closed, all the details including the purchase history, wishlist, reviews etc are permanently deleted and neither we, nor you will be able to access them again.

I request you to please open a new account to be able to use Amazon services.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Amazon.com is BBB Accredited.