Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

• 

  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

• 

  Amazon.com

  3837 Bay Lake Trl Ste 115 N Las Vegas, NV 89030-4449

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past several months I have been getting emailed purchase receipts to my email from someone I don't know through Amazon. My personal account is not hacked nor is my email I would of an abundance of caught have set up two step verifications as well as change my passwords. Today alone I have been notifed ******* has has purchased several apps and her reciepts emailed to me. I decided enough was enough I am tried of getting her amazon recipts emailed to me therefore I reached out to Amazon Chat to explain someone either inentially or uninteltionally has my email linked to their account how to we go about removing my email so their receipts done keep coming to me. I was told via chat by a Sonat on 1/9/2023 at 209pm Amazon **************** would be calling me to resolve the issue. The gal I was connected with on the phone was horrible. When asked I explained the issue which she wasnt understanding, I explained again someone is using my email on their amazon account and i keep getting their purchase receipts. She replies back "you want to change your email notification" I said no. I am telling you someone is using my email and their receipts keep coming to me for all their downloads and purchases and she replies back something about my email being hacked? I asked to speak to a supervisor she paused then asked me a different question. If you reply play back this call she WOULD NOT connect me to a supervisor. I was then placed on a brief hold "while she connected me to a supervisor" but instead she got back on the line again and wanted to verify my email address associated to my account. I again asked her to ***************** to a supervisor by law my asking she is supposed to connect me she again would not do so. I told her I would be filing a complaint and I hung up. Number gal called me from was ************. There are sending the receipts to my email ***************** which that email I only use for doctor and children's school.

  Business Response

  Date: 01/17/2023

  Hello Trittany,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I understand that your alternate email address was used by a third party to create an account with us and you are receiving email notifications for their purchases. I'm sorry for the trouble caused with this.
  
  I've got the details of the complaint reviewed by our account specialist team and taken appropriate action the account registered using your email address. The third party can no longer will be able to login to the account unless the email is verified.
  
  As an account security measure, I request you please change the password for your email address to prevent unauthorized persons from accessing your emails.
  
  Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.
  
  If you have concerns regarding your account security, the best action you can take is to choose a strong password for your account or enable Two-Step Verification, a feature that adds an extra layer of security by asking you to enter a unique security code in addition to your password. This two step verification can be enabled on your email domain too.
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  ****** K
  Amazon.com
  ***********************************

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid three hundred dollars for two one hundred dollar gift cards. I don't know how or why Amazon charged me that way for the gift cards. But essentially I was out one hundred dollars. Instead of just refunding me one hundred dollars, they took a gift card away I purchased, and gave me one hundred dollars back but now the person that was supposed to have a gift card no longer has a one hundred dollar gift card. Because no one understands math anymore I just decided to file a complaint to the better business bureau because I would like my one hundred dollars back without the cancellation of further gift cards or a gift card sent back without an additional charge of one hundred dollars.

  Business Response

  Date: 01/19/2023

  Hello,
  
  We have denied the customers request for a refund because customer already raised a dispute with their card issuer. Customer's card issuer is yet to share the end status update on this chargeback dispute.
  We usually wait for the card issuer to update on the end status of any dispute to avoid double debits. 
  
  For more information on this purchase, kindly request customer to reach out to their card issuer. 
  
  Sincerely, 
  

  ******
  Amazon.com

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 items from Amazon Order number 111-0377078-3552204 (1 - Wallet for Men Compatible with ******* Smart Tag Plus/Smart Tag Wallet, RFID Blocking Bifold Wallet with Galaxy SmartTag Plus/SmartTag Holder, Genuine Leather Cash Credit Card Holder with Gift Box; 3 - ******* Galaxy SmartTag+ Plus Bluetooth Smart Home Accessory Tracker and Attachment Locator, USVersion, 1 Pack, Black). I returned the wallet for a refund amount of ***** on 9/17/22. I received a text confirmation of the return and that I would receive the credit back to the original card. I recently noticed that I had not received the refund and my bank confirmed I had not. I called Amazon and was told that the refund was credited back to my Amazon Gift Card balance and not my bank card. While speaking with the customer service representative I looked over the Gift Card transactions for the year and there was no refund transaction listed in that amount during September 2022. The customer service representative then said he would remove it from the gift card balance and return it to the original card against my objections, refunding me with my own money. I asked to speak to his supervisor (***** - who would not give his employee ID, allow me to speak to his supervisor, or give me access to someone in *****************). ***** stated that when the first representative took the money from the gift card balance that there would be no documentation of either the credit or debit from the card balance, it would vanish like it never occurred. My argument is that I was looking at the transaction list before he claimed to do so and there was never an original refund to the balance in that amount if he took ***** out, he stole my money to refund me the amount owed for the wallet. I want $***** returned to my gift card balance and $***** returned to the original mode of payment (bank card) for a total of *****.

  Business Response

  Date: 01/11/2023

  Hello ****,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I understand that you have returned an item from the order #***-0377078-3552204 and was initially refunded to your gift card balance but you are unable to locate the balance in your account. I'm sorry for the inconvenience caused with this. It's important for us to understand how situations like this directly impacts our customers, and we're grateful for the time you took to share these details.
  
  I've reviewed the order details and see that the item was initially refunded to your account as Amazon Gift Card balance on September 17, 2022. Further, on January 9, 2023, I see that this refund was resubmitted to your original payment method used on the order. As this is now resubmitted, you will see the refund credited to your card used to place the order. Usually it may take up to 3-5 business days from the resubmitted date.
  
  You can view the status of your refund in Your Account here: ***********************************************************************************
  
  As the item has been refunded already, we won't be able to refund the item again to your card or gift card balance.
  
  I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two phones around Christmas. One arrived fine but it had several issues and was not as described. Amazon was very clear about what criteria the phone needed to meet in order to be considered renewed like new it didnt meet any of the quality standards described. Had visible scratches, battery was below 80% and the charging port is faulty. They had many lower priced phones for sale that were described as better than the one I received. The second phone I did not receive at all. Amazon used their own delivery service which is notoriously faulty. When Amazon uses their own service I repeatedly get my orders delivered to the wrong place. Once I had an order delivered around the corner on an entirely different street. I was lucky the person they delivered it too was nice enough to return it or my neighbors have brought me my packages. Other times I never retrieved my package but ultimately forgot about it because they were low value items. This time the product I ordered was over $200. Its not something I can just re order or run to the store for. It was a lot of money. I contacted Amazon and they admitted they released my package to an unknown person and also somehow left it in a mail room I do not have. Doesnt make sense and also strange that they both handed it to a man named **** but also left it in a room.. I looked everywhere and asked neighbors who have helped me in the past with no luck. Amazon did not help. They werent even willing to contact delivery driver. I contacted the police and unfortunately since it never reached my house and was obviously delivered to the wrong place they couldnt do much to help me. I have to open a missing package report but again they used their own service which leaves me with no options. I gave the other phone as a Christmas gift so Im willing to let that go (even though its not ok and was embarrassing) but I want my phone thats missing delivered. If thats not possible I would like a refund.

  Business Response

  Date: 01/12/2023

  Hello ******,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've got the details of the request reviewed by our internal team and received an update as below:
  
  "Were sorry to hear that you havent received your items from your order.
  
  It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Shipments that aren't received are inconvenient for you and costly for Amazon.
  
  Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:
  
  - Information collected at the point of delivery.
  
  - The package weight and reported condition upon delivery.
  
  You may wish to contact your local police authorities to pursue this matter further.
  
  If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.
  
  In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:
  
  - The delivery address regarding this incident.
  
  - The items were delivered according to the carrier tracking.
  
  - The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
  
  - The date the report was created.
  
  - If the Police Report was created over the phone: The name and badge number of the reporting officer.
  
  Were unable to accept Police Reports that are in pending or any other incomplete status. The Police Report must be filed before February 11, 2023 and provided in English or Spanish to be considered for review.Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.
  
  To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.
  
  Thank you for your understanding."
  
  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:01/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been an Amazon prime member for the past 8 years or so, and the premise of Amazon prime was free 2 day shipping. When covid hit in 2020 they of course got away with longer shipping times, like 5 to 7 days. It is now 2023 and orders are taking 15+ days to arrive. This is no longer a covid thing. They're just using that to continue horrible business practices. They just fired thousands of people, you'd think it's because they were overstaffed and yet they can't get orders shipped in a timely manner.

  Business Response

  Date: 01/11/2023

  Hello *******,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I understand your disappointment regarding the longer delivery estimates at the checkout page even though you have our Prime membership. Also, you were expecting your orders within two days with the selected shipping speed.
  
  Please accept my apology for the inconvenience caused with this, and rest assured that this is not the kind of service we want to provide our Prime customers. Fast, easy shipping and dependable delivery is something that we pride ourselves on at Amazon. It's important for us to understand how situations such as this  directly impacts our customers, and we're grateful for the time you took to share these details.
  
  With regards to the delivery estimates, let me explain how the shipping works. When you place an order with one or two- day delivery shipping, the shipping time doesn't start from the time when the order is placed, the duration of one or two business days will be counted from the time of the package was dispatched from our warehouses.
  
  The confirmed delivery estimates will be displayed at the check out page and the details will be included in the order confirmation email once placed.
  
  I hope this information helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  *****************************

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18711276
  
  I am rejecting this response because:
  

  In the past the majority of items were shipped out same day,  or the next at the latest.  The original appeal of Amazon Prime 2 day shipping wasn't that it took 10 days to process AND THEN shipped and got to you in 2 days.  You would order something and it would be there 2 days later.  Since covid the "2 day shipping"  may still be in place,  but then taking 10+ days to process and actually ship it is ridiculous.  Also,  orders do not make it in 2 days.  We regularly order large orders twice a month and when the orders do finally ship,  they take longer than 2 days,  and we often get messages that our package will be delayed.  Every time.  And we complain about it regularly and get the same bs response. We could order items from the original company,  pay for shipping and still get it faster than Amazon.  Your company is nothing but excuses anymore.  

   

  
  Sincerely,
  
  ******* Dock

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/24 I was at home with my family, when I started receiving messages from amazon stating that someone was trying to access my account from another state, and I also started receiving purchase confirmations from amazon in my email. I looked at my account immediately and found that someone had logged into my account and was trying to purchase the Razer Gold Gift Card- E-mail Delivery and sending it to an email **************** that I never see in my life. I was terrified and then changed my password and logged in. I contact amazon and They informed me that it was fraud and that they would cancel the purchase. There was also attempts to purchase on my debit card, which I then removed from the amazon account. It's been weeks, I've already contacted amazon 3x and they just said that they are sending the case to a responsible team to solve it and they didn't withdraw the 200$ of the purchase from my statement. I am disappointed because this has never happened to me on Amazon, I didn't even know that we could buy a card with cash and send it by email, I would like to receive a refund for the $200 that I did not request, so far they didn't solve my problem.

  Business Response

  Date: 01/17/2023

  Hello ******,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the trouble caused with the unauthorized purchases made on your account.
  
  I've got the details of the orders placed and got the account reviewed by our account specialist team. I see that they have taken necessary action and sent an email on your rgistered email address on which the orders placed.
  
  To protect your information, we have:
  -- Disabled the password to your account.
  -- Reversed any modifications made by this party.
  -- Canceled any pending orders. You can ignore any confirmation emails that you received for these orders.
  -- Restored any gift card balance that *** have been used. It *** take 2 to 3 days for the gift card balance to be available in your account.
  -- Disabled the Two Step Verification in your account. Please reactivate if appropriate.
  
  We recently processed these charges on your Amazon store card ending in 42:
  --112-5208340-7377038, 112-9061971-2120261
  --$100, $100
  --Dec 24, 2022
  
  We recommend that you review all recent activity on this card and report any unauthorized charges to your financial institution.
  As the refund will not be issued by Amazon, your financial institution will send you forms to formally dispute the unauthorized charges.
  The applicable merchants will be notified and charged back, and your account will be credited.
  
  For your security, the credit card information stored on your Amazon.com account cannot be accessed via our website and your full credit card number is not displayed in your account.
  
  In the meantime, we recommend that you:
  -- Change your email provider's password and passwords for other websites.
  -- Review all recent activity on all your payment methods and report any unauthorized charges to your financial institution.
  
  Once you regain access to your account, you *** need to:
  -- Re-enter your complete payment method information the next time that you place an order. -- Re-enter any addresses that you recently added to your account. -- Check your subscriptions, if you have any. You *** need to update them.
  To ensure safety of your account, please enable Two Step Verification on your account by going to Your Account > Login & Security > 2SV Settings.
  We also recommend you to add your mobile phone number in your account. If you had already added it, please review it is updated.
  
  To learn more about Two Step Verification and what you can do to secure your account, please visit our Security & Privacy page:
  **************************************************************************
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 01/24/2023

   
  Complaint: 18711232
  
  Hello, 
  
  The company didn't solve my problem, I didn't understand why they want my financial institution to reimburse me if they didn't deduct anything from my account? The amount of $200 was added to my AMAZON card and I still haven't made the payment because it was a purchase, I didn't make... I didn't understand anything and they didn't solve my problem. Disappointing someone logs into my account, sends 200$ to an unknown email as a gift card and I have to pay for it.
  
  Please, helpe me.
  
    doTERRA
  www.doterra.com
  **************** 
  

  
  

   

  Customer Answer

  Date: 01/24/2023

  I think they have some kind of problem understanding my situation. 
  They used my Amazon CREDIT CARD to purchase two gift cards of 100$ each. My financial institution is AMAZON. And AMAZON DOES NOT HELP ME WITH ANYTHING ON THIS. 
  Its going to affect my credit score because the balance is past due, and you guys dont take off the charges for a fraudulent action. 
  Whats so difficult to understand that AMAZON needs to help me out not me try to find out something that only Amazon can do.
  

  
  

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a ********** 11/25. 2 weeks later I recieved a email stating it was sent back to the store and I still have not received my money back and they say they have refunded it back on my debit card. I have called the bank and nothing is pending and nothing has refunded to me. I have requested a check to get my money back but they wont do that.

  Business Response

  Date: 01/11/2023

  Hello *********,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry that you haven't received the order #***-8667151-5916215 that is placed with a seller on our website. I see that the tracking confirms that the item is returned back to the seller but they haven't refunded the order yet.
  
  To help you with this, I've submitted an A-to-Z claim on the order and refunded the order for $258.59 back to your payment method. Once the refund is complete, You'll see this refund to your in the next 3-5 business days.
  
  You can view the status of your refund in Your Account here: ***********************************************************************************
  
  I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:01/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 24fh 2022, I ordered a charger for an electric bike. On the 27th I received an email from Amazon stating that the item had been shipped. It never arrived.On December 18th 2022 I had to cancel my Amazon account. Account A had my phone number linked to it with email A. I had made this account because I lost access to account B. When I regained access, I wanted to add my phone number to account B and I could not because it was linked to account A. So I closed account A, and added my phone number to account B.When I realized that the item was not arriving, I contacted Amazon via chat, and gave the customer rep the order number *******************. She was able to inform me that the seller cancelled the order on the 25th, despite that they had claimed to ship the order on the 27th. I looked on my statement and there was no reversal of the charge on my account. She had a different department call me for further service, after I sent her scree shots of my bank statement and the email saying that the item had shipped. It was clear that their system allows a seller to retain the payment for an item and also fraudulentally tell me that the item was on its way, presumably so that when it didn't arrive, I would report it as stolen mail, and Amazon or **** would cover the charge, and the merchant gets to keep my money.The customer rep on the phone told me that because I had cancelled my Amazon account, that they cannot issue a refund, even if I was able to prove that I had been charged for an item that was cancelled by the seller. If the sler cancelled it, the refund should happen automatically. I shouldn't have to call and ask for one.This is the THIRD time I have had to contact Amazon for a refund on an item that wasn't ever going to be sent me to after I paid for it.

  Business Response

  Date: 01/11/2023

  Hello ******,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I understand that you haven't received  your order #***-9428976-2657037 and you were informed that the order was cancelled by the seller by our support team. I sincerely apologize for the inconvenience caused with the order and for the assistance provided on this. It's important for us to understand how situations like this directly impacts our customers, and we're grateful for the time you took to share these details. I'll definitely get the agent coached on this.
  
  I've reviewed the details of the order and see that the order was shipped with **** carrier with the tracking number # ********************** that is scanned as delivered on 28 November, 2022 to Mailbox. As the order is delivered as scheduled, you may contact the carrier support team if you haven't received the item.
  
  You may track the details on the carrier website here : ********************************************************************************
  
  Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states:
  "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."
  "We recommend you to consider a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems."
  
  I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:01/09/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent numerous hours talking to illiterate service reps that no nothing and a rude. Apparently my account has been hacked that somebody keeps trying to buy things on an AMEX card. I do not nor ever had an AMEX. I have reset my password over 20 times in t5he past 3 weeks and keep getting the same run around. Now I called corporate and she (secretary) tells me that there is no fraud **** or "lockout ****" reps, they tell me they don't have those departments. There is nothing wrong with my Amazon ***** I don't have an amex. This issue is from Amazon , not my credit or fault. You tell me to open a new account- I need my orders and I don't feel that should have yo open a new e-mail or be inconvenienced any more, I have varied everything, verbally and sending everything you wanted more than once. I only use my Amazon *********** block other cards.I'm sorry, most of your reps are lousy and rude. May just cancel Amazon altogether and boycott you and I will tell people about my experiences and stress. I have made numerous calls over the past 3-3 weeks to Amazon, changed my password over the past two weeks. They keep locking me out of my account. On the phone they tell me it's unlocked and then I get another e mail- Locked Account. I have sent everything that they have requested and they insist that I have an amex account.

  Business Response

  Date: 01/25/2023

  Hello,

  
  We have reviewed the customers buyer account and cleared the unauthorized activity from the account.

  
  We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 2023-01-25.

  
  For more information on our privacy notice, the customer can search for Privacy Noticeon the Amazon shopping website.

  
  Sincerely,

  
  ********
  Amazon.com

  ===========

  Customer Answer

  Date: 01/31/2023

  Hi,

  Thank  you for your help. So far Amazon re-instated my original account. I tried it today and got in. Keeping my fingers crossed.

   ***************

• Initial Complaint

  Date:01/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/4/23 I was contacted by my CC company that am Amazon purchase for a $100 had been declined. When I called in to report the fraud, I was hung up on FOUR times. No one would inform me how my account was hacked, nor did they provide me info when I asked how to remove my stored payment methods. I've called Amazon NUMEROUS times and each time, no one is able to assist. Each time a get a different person, who either hangs up, or is unable to provide me with an update. I have filed a claim with my Bank however, it wasn't my bank account that wasn't secure, it's the Amazon app.

  Business Response

  Date: 01/17/2023

  Hello *******,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've got the details reviewed by our account specialist team and got the details of your account reviewed. They have confirmed that your account status is Normal upon their investigation.
  
  Upon investigating we found that on January 5, 2023 an unauthorized  order, Order Number: 114-5064955-7775418  was placed for $100 for an Electronic Gift Card.
  On the same day you have reported the unauthorized activity on the account and it was cleared and secured.
  
  We recommend that you review all recent activity on this card and report any unauthorized charges to your financial institution.
  As the refund will not be issued by Amazon, your financial institution will send you forms to formally dispute the unauthorized charges.
  Once the Chargeback has been received as this charge was unauthorized, the dispute will be found in the your favor.
  
  We suggest adding the 2SV - Two Step Authentication for an added layer of security.
  
  I have included a link for you to remove the stored payment method in your Amazon account payments wallet below:
  
  *************************************************************************************************************
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  ****** K
  Amazon.com
  ***********************************