Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

45,440 total complaints in the last 3 years.
16,188 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 14th 2022, I bought a replacement screen for my phone. When I got the screen I found that it was the wrong screen. I tried to return it the same day. I asked for a pick up. Amazon told me yes and that I would get a full refund. Later I found that around 8 dollars was missing from my refund. I talked to Amazon again and they said there was a shipping fee. I told them I did not know about a shipping fee and that I needed a full refund in order to get the right screen. They said they would give me the shipping fee back. It's been a week and I have not got my money back.
Business Response
Date: 01/11/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-9506916-8465046. To help you with this, I've issued a refund of $7.99 to your Amazon gift card balance. The refund will be available in your Amazon account within 24 hours and you will receive a confirmation email once funds are available to use.

Please be informed that customers are now charged $7.99/$11.99 (depending on the size/weight of the return) for *** Pick-up for all return reasons. We would recommend you to use available free drop off options such as Whole Foods Market, Kohls, Amazon no-box, no-label, etc.

You can view your balance and usage history in Your Account here:

*************************************************

To learn more about using your gift card, visit our Help pages:

*************************************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************
Initial Complaint
Date:01/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order item Wi-Fi formula dispenser shipped it back on 11/26 because it was defect and now they are saying I shipped the diaper bags back I have being asking about this for the past 2 months. On the last conversation I asked if they could provide me with pictures due to the error on their end and they said they could I know why I shipped back
Business Response
Date: 01/12/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* regarding the refund for the item you returned.

Upon investigation based on our records, our ************** received Munchkin UV Snap, Seal & Toss Diaper Pail Refill Bags, Holds 600 Diapers, 20 Count in the returned package. The you were already refunded for the item that was returned.

In this case we aren't able to issue a refund for Baby Brezza Formula Pro Advanced WiFi Formula Dispenser Machine since we have no record of the item being returned.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:01/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the Rubbermaid cabinet in October and received it, send it back the next day and they got it back on October 10. They closed my account stating that there was 'suspicious activity' on it, therefore I cannot get into the account now and I have been calling and emailing and chatting with them since october. They keep saying someone will open my account and fix the issue. Nobody ever calls or does anything. They owe me $270.61 and I want it back.
Customer Answer
Date: 01/20/2023
Amazon refunded $220.61 they still owe me $50
Business Response
Date: 02/13/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 11 May, 2021.

Sincerely,

******
Amazon.com
Initial Complaint
Date:01/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon delivered package and left in clear view of a busy street and a short reach *****************. When I arrived home, I went to retrieve it, but it was missing.Had the driver walked ***** feet, he could have placed it on a porch out of plain view of everybody driving or walking by. The delivery driver couldnt be bothered to do so.I contacted Amazon and they basically told me Im out of luck. According to their terms the risk of loss and title for such items pass to you upon our delivery to the carrier. AMAZON WAS THE CARRIER!This is not the first time Ive failed to receive a package, and though theft may be rare around here, it does happen. Leaving a package in such a highly visible and easily reachable location is simply lazy and a lack of common sense on the part of Amazons employees.Now Amazon has my money and I dont have my package.
Business Response
Date: 01/22/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from your order #***-4461912-3481813.

Based on the results of our investigation, we aren't able to provide a replacement or refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 01/22/2023

Complaint: 18712838

I am rejecting this response because:
the risk of loss and title for such items pass to you upon our delivery to the carrier.
This policy is invalid since Amazon was the carrier.
The loss of my package is a direct result of poor/lazy performance of Amazons delivery service. My account and associated address has delivery instructions listed as to where a secure location to leave my package is. This driver did not follow those instructions and as a result, my package has gone missing.
This is 100% the fault of Amazon and not a third party carrier.

Sincerely,

***********************
Initial Complaint
Date:01/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please refer to Case number bbb ******** July 12th, 2022. At that time, Amazon said I would have no is*** ordering and that my account was normal. Since then, I did not place any orders..zero orders. Today, January 9th, 2023 I went to place an order on Amazon and immediately I got an automated email that my order was cancelled due to many returns. I havent returned anything at all! I havent bought anything since my account was so-called normal so how can I return? I needed to order items for my sons 5th birthday and now this is destroying his birthday. He wont get any of these items now. Because of Amazons nonsense. I will spread this rumor about what Amazon is doing. This is not rightZ please restore my account so I can make orders - Amazon js making me look like a criminal when I did nothing wrong and ******* M told on July 17th that my account was normal and theres nothing wrong with my account. So why was it shut down again? I didnt even use it since it was restored to normalcy. I will attach all the emails and please see the case I referred too I also spoke to escalation supervisor **************** ok the phone today and she said she was forwarding this to BBB but there was nothing she could do about it. She said I would have to respond to the robotic emails I keep getting. I keep getting robotic answers from these people. I never even returned anything. The first time they closed it was *** to their Amazon drivers not delivering it to me. I live **** ****** *********** and they always deliver it incorrectly and I never got any packages so thats why the first time I asked for my money back but I didnt place any orders since the incident in **** and I thought this is*** was resolved. If Amazon doesnt revoke this is***, I will be seeking higher authorities. Amazon is ruinging ny sons 5th Birthday! I suggest theyd too this nonsense and stop having their robots email me and fix this is*** immediately so I can save my sons birthday! Please see attachemnts.
Business Response
Date: 02/12/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 09 July, 202.

Sincerely,

Amazon.com
Customer Answer
Date: 02/14/2023

Complaint: 18712529

I am rejecting this response because:in July I contacted the better business bureaus and I was told by Amazon in response to my complaint that my account was in good order and restored. I did not violate Amazons policies at all. I live in a condo development and their drivers misdelivered my items on a regular basis and I never received the items and therefore asked for refunds when I didnt receive these items. I have a lot of friends who return all the time and also friends in my development who havent receieved their packages and received refunds and never ever had an issue. I didnt have violate any policies. I will be taking you to small claims court for this issue if its not resolved because i didnt violate any policies at all. Praveen M from Amazon told me my account was normal on July 20th, 2022.which means he lied to the better business bureau. Have you looked at the prior case I submitted and Case number bbb ******** July 12th 2022 July 17th 2022. This was resolved already and you cant go back on something that was already resolved and I didnt violate.

Sincerely,

*********************************
Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Divoom sling bag back in October right before I left to study abroad for grad school. The sling bag was defective and I started a return process right before I got back to the states this past week. The bag was purchased right before Amazons holiday window started but the rep made an exception and helped me out. However he did not inform me of any restocking fee or shipment fee I would have to pay. I sent the item back to *** today and noticed that my refund estimate was 81 dollars. The bag was ****** and I fully expected to get that back. I bought another bag because I want the sling bag, but the one I had was just defective. Now Im at a 25 dollar loss because of the restocking fee. I called and spoke with a rep and a supervisor who finally told me that basically because my account was in bad standing due to returns he was unable to offer any type of exception because its no longer profitable for Amazon to allow me to make returns. For starters, Ive been shopping on Amazon for the better part of a decade now across a couple different accounts and have spent tens of thousands on this website on lenses, filters, you name it. Have I returned things? Yes because I literally pay a monthly subscription to be able to do that. Amazon are a TRILLION dollar company. The notion that my few returns annually is impacting them this month when they pay their workers near slave wages is laughable. As a graduate student I can not afford to be cheated this way and honestly if Amazon dont give me my 20 dollars back Im cancelling prime and just sticking with ******* or alibaba who have largely the same selection. Its absolutely abhorrent customer service. And in the first place the rep who sent me the label never informed me of any type of fee I would have to pay. She was just glad to help me out. My account should not be in bad standing for using a subscription as advertised.
Business Response
Date: 01/11/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-4736041-3869859. Upon checking, I see that a refund of $19.20 has been issued to your original payment method on Tuesday, January 10, 2023 at 9:30 AM (PST). So the total refund amount you've received is $101.75.

Refund confirmation email was sent to your email address on Tuesday, January 10, 2023 at 1:14 PM (PST).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************
Initial Complaint
Date:01/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Several packages never make it to my address. I have filed many complaints with them and they tell me to wait for the package and it never shows up. I pay for expedited shipping and never get a refund. I have put explicit directions as to my address but the underpaid employee never puts any effort and constantly delivers my packages to the wrong address and I'm the one the pays for a service never rendered.
Business Response
Date: 01/11/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

****************************************************************;

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************
Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pair of snowmobile bibs from Amazon on 1/6/23. The amount of $****** was taken out of my bank account on 1/6/23. On 1/7/23 I received a phone call from Bobs Warehouse in CA explaining the item was listed incorrectly on Amazon and that they didnt have the product. He said he would cancel my order and refund my account. I waited a day and when I didnt see the cancellation notification, I went into my Amazon account and cancelled it myself. I received an email from Amazon on 1/9/23 stating that my order was cancelled but my debit card was not refunded. I have screenshots of all documentation. I want my money back in the amount of ****** from my checking account due to A. False advertising on Amazons part for having the item listed incorrectly, and B. Paying for an item I never received. Amazon is saying they dont have record of any payment Ive made even though it shows it being debited from my checking account in the uploaded documentation.
Business Response
Date: 01/11/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order 113-0872112-7160240 regarding the cancellation.

Upon reviewing the order details, as the order is cancelled the authorization charge of $151.91 will be reversed automatically. You can contact your bank to get confirmation regarding the authorization reversal.

You'll receive the amount back within 3-5 business days. I request you wait till that time so that it will be updated on your account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
08/18/22 - Purchased an EWheels EW-M34 4 Wheel Travel Mobility Scooter Red from Amazon via a third-party *********************** for $1,089.91. Once received, assembled Scooter, noticed a piece that helps secure base of seat was coming out as you s**** the k*** in. 09/16/22 @ 3pm - contacted Amazon re: issue. Customer Svc. Rep. said would contact the 3rd party seller and inform them of matter. 3rd party responded, saying We are happy to assist you with this! Can you send us a picture of the seat post? The manufacturer requires a picture for a replacement part. Thanks so much. Sent picture, they sent replacement part. It was the wrong part. I requested to return item before return period ended. 09/17/22 @ 5:17am - received an email stating: We are filing a claim with the manufacturer on your behalf when they reopen on Monday. We will follow up with the tracking information provided for any replacement parts/orders. The return was approved, seller sent return label with no postage. I called Cust. Srvc. while at *** center and stated postage was not paid for and to send it would be over $500. Rep. asked to speak to *** worker who confirmed price. Amazon rep. stated I should not have to pay half of the purchase price and suggested I just keep it. Rep said would work on getting a return, but would take a few days. Per reps. instruction I took scooter back home. Rep. stated she would contact seller and request a return label with prepaid postage to no avail.Days later, contacted Amazon to inquire about refund. Was told a refund wasnt processed, they would submit claim so that I could get refund, but would have to wait several days for process to be complete. After waiting and not receiving refund I contacted Amazon to inquire about refund. Issue still not resolved, same process repeated. After waiting several more days, called back, spoke to another rep that said the same thing to me. *PLEASE SEE ATTACHEMENT FOR FULL COMPLAINT DUE TO SPACING REQ.
Business Response
Date: 02/04/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details I see that you are referring to the order ID: ******************** regarding the return of the item to get the refund.

However we can see the seller had confirmed that they didn't received the item and the return which you returned was sent to wrong address.

I request you to check the communication sent from seller and in this case without the item received by seller refund cannot be processed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 02/05/2023

Complaint: 18712278

I am rejecting this response because:

Before sending the mobility scooter, I confirm the address with the customer service agent, and she confirmed that I was sending it to the right place. I sent the mobility scooter back to the seller according to the address that was sent to me on the return label. About a week later I got a voicemail from the United parcel service telling me that the third-party seller refused to receive the scooter and sent it back to me and ask what I wanted to do with it. Upon arriving at the *** center to retrieve the mobility scooter per the instruction of the Amazon representative, the box was opened and further damaged was discovered. After seeing the damage, I refused I want to retrieve the mobility scooter. I called Amazon customer service and informed the agent of the situation.
The agent told me to reject the item so that it will return back to the seller so that I could get my refund. I contacted the United parcel service and told them what Amazon had instructed me to do and they told me if I did not pick up the mobility scooter, they would consider it abandoned and discard it. I called back Amazon customer service and told them what the United parcel representative told me because I wanted to make sure I was going to get my refund. After talking to someone she came back and told me that I needed to retrieve it and just keep it. Amazon would be able to give me my refund due to the fact that the seller would not receive it. It is clear that I have followed every directive Amazon has given me and we are still at the same place.
To send this item again will cost me for the second time, and now the product is worse than before. It is interested that I received an email from Amazon regarding a return AFTER being denied twice and filling a claim. In this return procedure, Amazon suggests that I insure the item. This was NOT communicated to me at all the first time. This might have prevented the further damage occurred by the first return of the scooter per Amazons instructions (please review communications between Amazon and I attached to this file.
To be clear, I still want the refund that I am entitled to per your return policy. The scooter was insured by Amazon according to their own representatives, so there should be no further action by me. However, to resolve this issue, I am willing to drop the scooter off at Amazon drop of Facility so that Amazon can take further action with the vendor.

Sincerely,

*********************
Initial Complaint
Date:01/09/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item and scheduled for expedited delivery. After three weeks, the item never arrived and I was informed I could request a refund. During this 3 week period, i disabled my account on Venmo that I had originally used for payment. When I contacted Amazon to request more information about this refund, I explained to the rep that so no longer could access my original method of payment. On four different occasions, the rep told me that the refund could go to an Amazon gift balance. At the end of the call, in overkill, i summarized my concern and said, I cannot access my original account, so the refund was processed to return to Amazon gift balance correct? And he again said yes. This is on a recorded line at Amazon that could easily be reviewed.In my followup call, I was told that the Amazon policy is only to process returns to the original form of payment. However, if I had been told that in my original phone call, I would have not made the return, knowing I would permanently be out of the $215. But again, I was assured that this was not sn issue.*** called to complain now on multiple occasions and had leadership teams inform the customer support team that its not their problem and I can investigate and figure it out on my own. No one has been willing to listen to the recording to see that I was blatantly lied to, and that lie directly led to my return being finalized. Otherwise, I could have contested the seller and had a replacement shipped out. The fact that Amazon employees are misleading customers on recorded calls, and then being unwilling to listen or support their customers when this happens is appalling.
Business Response
Date: 01/11/2023
Hello ****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you have placed an order #***-7067894-5713805 with a seller on our website that never arrived and an A-to-Z Claim was filed to get the order refunded. Also, our support agents informed that the refund can be processed to your account as Amazon Gift Card balance as you have disabled the payment method used on the order. I'm sorry for the inconvenience caused with this. It's important for us to understand how situations like this directly impacts our customers, and we're grateful for the time you took to share these details. I'll definitely get the agents coached on this.

I've reviewed the details and confirm that the refunds processed through A-to-Z Claim will only be processed to the original payment method used on the order. There isn't an option to get the refund credited to your account as gift card balance.

You can view details of the completed refund on your Amazon.com account: **********************************************************************************

As your account has been closed or canceled and you have another wallet account with the same issuing bank, they can normally apply the refund to your new account. If you no longer have an account with the issuing bank, they should issue you a refund check. Hence, I request you to please contact 'Venmo' support on this as they can be best resolve the issue as they refund is successful on our system.

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

****** K
Amazon.com
*****************************

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