Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,262 total complaints in the last 3 years.
21,826 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 7, 2023 I placed in order with Amazon for a shower faucet totaling $54.11., and it was scheduled to be delivered on January the 8th 2023. After not receiving it I go online to Amazon and tracked my order, and it showed it had been delivered. However the picture that Amazon has for the porch it was delivered to was not my porch. I at that time contacted Amazon and was told it was misprinted as delivered and that I would still receive the product sometime before Monday evening which would have been January the 9th 2023. After not receiving it in there allotted time I contacted them back just as I was instructed and was told there was nothing that they could do. I was told I could not get a refund of my money nor a replacement of the product that I ordered even though they are the ones that delivered it to the wrong address. I've tried to resolve this issue with Amazon and was unsuccessful. I was pretty much told to live with it that I was screwed on the $54.11 that I had spent. I do not understand how they can get away with doing this even though it was their fault and was nothing I could control. I could understand if it had been stolen off of my porch or something like that but it was never even delivered to my address so how can they hold me liable?
Business Response
Date: 01/14/2023
Hello April,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you haven't received the item from the order # ***-4035567-5203464. I'm sorry for the inconvenience caused with this.

I've got the details reviewed by our internal team on the issue. "Based on the results of our investigation, we aren't able to provide a refund for this order at this time."

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.""

We recommend you to consider a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems."

Please feel free to contact us directly by replying to this email if we can be of further assistance.

Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:01/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item from Amazon all my items showed up but one and they refused to help me refund me send me another item or anything! They tell me to check my address and that it's not their responsibility but I paid for the item and it is their responsibility to get it to me instead of telling me that they can't do nothing about it.
Business Response
Date: 01/12/2023
Hello Mark,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you haven't received the item "Mini Projector, Nasin Video Projector" from the order #***-5703714-1741869 though the tracking says it's delivered. I'm sorry for the inconvenience caused with this.

I see that the details of the order were already reviewed by our internal team. Based on the results of our investigation, we aren't able to provide a refund for this order.

Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

"We recommend you to consider a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems."

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:01/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-6499886-6031410 SanDisk Pro 4TB SSD Total Purchase Price $440.99 on **** last four 9802.Item was returned, unopened. ******** confirmed it was received by on 11/20/2022 at 6pm *********, **. ******** confirmed this via email on 12/21/2022 and also claimed refund was issued the day previously on 12/20/2022 back to **** card. I have not received a refund and no response from merchant.
Business Response
Date: 01/14/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We have reviewed the details of the complaint and refunded the item back to your payment method on the order #***-6499886-6031410.

You'll see the refund on your card statement in the next 3-5 business days.

You can view the status of your refund in Your Account here: ***********************************************************************************

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:01/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THIS IS MY SECOND ATTEMPT My name is ***********************, owner of the Amazon seller account Initech Home Solutions. I received the latest notification stating that my account has been deactivated on February 11th, 2022, and I have submitted to restore access to the account and carry out further innovation with my customer service and compliance standards as an Amazon seller, I have received approximately 50 emails asking for a review of my business. I don't want to battle or try to falsely accuse any firm, but I do want my seller's rights to be upheld through you, and I also want you to restore my account access so I can demonstrate my reliability as a business.I've made every effort to persuade you that I'm not a threat to Amazon customers. Please look into my situation and help me get personalized advice on how to handle my seller account.Sincerely, *********************** Initech Home Solutions **********************
Business Response
Date: 01/12/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on January 12, 2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 01/13/2023

Complaint: 18714504

I am rejecting this response because: Amazon has not contacted me, requesting more information. I kept checking my email and my phone, but it was for nothing. Seriously check into my case!

Sincerely,

***********************
Business Response
Date: 02/04/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 2/4/2023.
Thanks,
Amazon.com Seller Performance

Customer Answer
Date: 03/15/2023
'Ive been asking Amazon to restore access to my account so that I may manage my account's needs. Please let the Amazon team know that I have been unable to get a response from them despite sending dozens of requests to these email addresses:
[email protected] **************************************************
****************************************** seller-appeals-pq-******************************** selling-partner-action ******************************* chargeback-billing-****************************** selleraccount-*******************************
inventory-******************************** ********************************* ****************************************** disbursement-******************************** payments-****************************** ********************************************************************* seller-*********************************** seller-performance-******************************* ***************************************************************
**************************************** ***************************************** ********************************************* **************************************** seller-************************************ seller-performance-*******************************
review-seller-******************************** op-pso-vtr-******************************** ************************************
merchant-reserve-******************************** *************************************** ******************************** **************************************************** *********************************************
**************************************** seller-************************************ seller-performance-*******************************
review-seller-******************************** **************************************************
pq-csba-us2us-t1-******************************** offer-******************************* seller-***************************** ******************************************* ************************************************* ********************************* notice-******************************** account-****************************** account-************************************* ******************************************* seller-***************************** notice-request-******************************** *********************************
*************************************** seller-performance-********************************* op-pso-vtr-********************************11

Business Response
Date: 03/16/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 16 March 2023.

Sincerely,
Amazon - Seller Performance.
Customer Answer
Date: 04/26/2023
You are requesting specific and detailed information that I cannot attach in my appeal, because I do not have access to my Amazon account dashboard I am totally restricted. I ask you to please consider this email and enable access to my store so I can send to Amazon the entire relevant information.

Best regards

***********************
Initial Complaint
Date:01/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an Amazon influencer/associate since 6/2021, using the store id: **************** and has been a great experience. On 1/5/23, a mass email was sent out (i know it was mass because i have several influencer friends that received the same email) stating my joshmccormick-20 account was being terminated because a account of mine has violated the operating agreement. I believe this was a glitch and/or error on Amazon's part. I say this because, i know hundreds of people received this email, appealed it, as did I and they had their account restored. My account was not restored. This is very upsetting to me because I use my account to provide for myself and my 2 children. I'm not one to pull the race card, but is this racially motivated? I am black man that sticks to the rules and hasn't had any issues or problems with Amazon while worked together until now. Many folks i know (mostly white) had their account restored within hrs of this email. I would like to know what was violated and how I can rectify it. If any terms were violated, it wasn't intentional. I sent several emails pleading my case and asking what exactly was violated, which i was never told. Originally it seemed like a glitch, meaning the email. Several people received the same email saying their account is terminated, for the same reason, on the same day at the same time on 1/5/23. I know this again because i have several influencer friends and work with brands that have influencers that said the same thing. I would just like an explanation from Amazon how I can fix this because again, i didn't do anything intentionally wrong. I hope it's not racially motivated and just would like to continue my partnership. I would like to given a chance to fix any problem if there one. Alot of white and non black folks i know did have their accounts resolved and mine unfortunately was not. I would like Amazon to explain Please assist anyway that you can. I really appreciate you taking the time to read this.
Business Response
Date: 01/12/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that your Amazon associate account was terminated and want to get your access restored. I sincerely apologize for any inconvenience caused with this.

I've got the details of the request reviewed by our internal team and sorry to inform you that after an application has been rejected it can't be reinstated.
If your website has been further developed and now contains unique and original content, please submit a new application and we'll be happy to review it.

Here's the *** for submitting a new application: **************************************************************

Your original Associates ID is no longer active. If you have links on your website that include that ID, you'll want to update them to use your new Associates ID.

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 01/19/2023
Thank you for your assistance. This has been resolved.
Initial Complaint
Date:01/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date Dec 30, 2022 Order #***-5135291-3101015 Order total $641.98 I ordered a desktop processor from Amazon and I received a bunch of coins welded together. Absurd, I contacted Amazon right away and they assured me they would refund me when I returned it. I returned it and a week later Ive gotten emails from Amazon saying I sent the wrong item and they would not be refunding me. I know I sent the wrong item because I received the wrong item. So basically Amazon scammed me out of 642 dollars and is refusing to refund me and refuses to offer proof of what I sent. They claim that their records show the order was sent in proper condition and the correct item was inside but that would be impossible to know unless they opened the package themselves.
Business Response
Date: 01/12/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Ive reviewed details of the complaint and understand that you're concerned about your order # ***-5135291-3101015. While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct.

Your return for the order # ***-5135291-3101015 contained 2 quarters, 2 pennies, looks like 2 dimes glued together instead of the original ***** Core i9-13900K Desktop Processor 24 cores (8 P-cores + 16 E-cores) 36M Cache, up to 5.8 GHz.

Based on our records, the package was delivered in good condition and the correct item was in the package when it left our fulfillment center.

We cannot issue a refund for this order until we receive the correct item. If you have the item and would still like a refund, please return the item to us.

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:01/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/3 I submitted a return for order 112-1323677-3165024 it was already received by the amazon company. I inquired about my refund to customer service, and they told me this could take up to 60 days to refund. This is beyond outrageous. This return was already received by the company which is an amazon owned company ( *******) and this was a very straight forward purchase using my amazon membership purchased on the app. I want my refund in a timely and reasonable timeframe.
Business Response
Date: 01/11/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order.

I can see a full refund was successfully issued on your account on Tuesday, January 10, 2023 at 12:52 PM (PST); Total refunded:$133.92 back to your original payment method. Email confirmation sent on Tuesday, January 10, 2023 at 5:02 PM (PST).

The refund should be reflecting on your account within 3-5 business days. Thank you for your time and patience while we processed and completed this refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Initial Complaint
Date:01/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Sir or Madam,My Amazon Seller Account has been temporarily deactivated. Since October 11, 2022 I have tried to appeal by providing appropriate Amazon Team with detailed Plan of Action. However, since this date I haven't still received any response from them. About 15 calls were made by me in Amazon Account Health Team and only from one of the last calls I found out that my appeal was rejected. But Account Health Team didn't provide me with the reasons of the rejection.So, I kindly ask you to forward my Plan of Action to appropriate Amazon Team for evaluation. And I believe that I will still get a positive answer to my appeal and my account will be reinstated.Sincerely,*******************************
Business Response
Date: 01/12/2023
Hello,
Thank you for bringing this matter to our attention. Based on additional details discovered during a holistic investigation we are unable to reinstate Seller account and the seller has received appropriate communication on 01/12/2023.
Sincerely,Amazon.com
Customer Answer
Date: 01/12/2023

Complaint: 18714203

I am rejecting this response because: there is [in my Amazon seller account] no active button for sending additional information for Amazon Team's reviewing [please, see attached screenshot]. Despite the fact that my appeal was rejected, my submission still has a status 'in progress' (allegedly the appeal is still under review)
That's why, I kindly ask you to forward attached document with new additional information to Amazon. I still hope to get a positive response.
Thank you!

Sincerely,

*******************************
Initial Complaint
Date:01/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Each year Amazon charges my bank for prime annual fees I never ask or sign up for it. I then have to go get my bank refund me by Amazon. I have been with Amazon for years now shopping and still over and over there illegally sign me up for prime time. This is robbing many citizens. Please stop it once and for all.
Business Response
Date: 01/11/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the unauthorized Prime charges.

I've tried locating the transaction you have referred to with the information you have provided however I'm sorry, I could not locate it. I request you to please help us with the charged amount, date and the charge id (it will be ******** alphanumeric id) that you will find on your billing statement where you see the charges.

This will help us to locate the transaction and help you further on this matter. Looking forward for the details.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Initial Complaint
Date:01/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 5, 2023, I bought three iPads on Amazon with the amount of $5872.23. Amazon sent two iPads on January 9, and the remaining one was not delivered. Then Amazon closed my account and refused to refund me. This is a fraud. The two iPads sent by express delivery were sent to Amazon's express cabinet, and I did not accept it
Business Response
Date: 01/12/2023
Hello,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the details of the complaint and can confirm that your account is not closed. I see that the 3 items were shipped to the Amazon Locker address as used on the order.

If the order was not pickup from the locker within 2 days by 14 January 2023, the item will return back sender and refund will processed once the seller has received your package, it can take up to two weeks for us to receive and process your return.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 01/19/2023

Complaint: 18714154

I am rejecting this response because:

Not solved. Amazon has not refunded me, and the refund has not yet arrived. Amazon still blocked my account

?? Outlook for iOS

Business Response
Date: 01/21/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that the items from the order #***-6771572-9368214 weren't picked up from the Amazon Locker and haven't been refunded. I'm sorry for any trouble caused with this.

I've reviewed the details of the order and see that the items were picked up by Amazon on Wednesday, January 18, 2023.

As soon as the items were return processed at the returns center, the refunds on the items will be processed automatically. Unfortunately, we do not have an option to refund the items without the return processed on them.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 01/26/2023

Complaint: 18714154

I am rejecting this response because:Amazon ORDER # ***-6771572-9368214
The order status is Return received, and the page displays: We will process your refund in 2-3 days, but I have not been refunded,Every customer service of ********************** is cheating. He told me that they didn't receive the goods, but my home page already shows that Amazon has received the return.They refused to refund me, and everyone didn't reply to my email.
Don't ignore refunds and refuse refunds! thank you!
Sincerely,

******************
Business Response
Date: 02/12/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 12 February, 2023. This email confirms that the refund has been issued for 5,872.23 USD to the original payment method.

Sincerely,

****
Amazon.com

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