Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

• 

  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

• 

  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

• 

  Amazon.com

  715 Airtech Pkwy Plainfield, IN 46168-7442

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed on my October CC Statement a Charge for $4.99 to Amazon.I have an Account with Amazon for $14.99 a month and wasn't sure what the additional charge was.I called CS and found it was for a Motor Trend Subscription. I didn't do this and actually have Motor Trend through my Internet Provider.She said she'd remove it.It was still on this month's CC statement.After looking through my yearly statements I found I was charged each month. I should have noticed it earlier however I don't look at my statements as I should.I have a voice condition and it's difficult to speak over the phone.I'd like a refund for the year as well as the charge to be stopped.Thank you,***************************

  Business Response

  Date: 01/12/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with regards to Motor Trend Subscription.
  
  We request you help us with the order ID or charge id for the subscription. It will be 9 digits alphanumeric id that you will find on the billing statement. This charge id is unique for all Amazon transaction and will help us to locate the account where it is being charged and all other details.
  
  We appreciate your time and patience in these regards
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

  Regards,

  *********

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I return many dollars of items of which I choose the option of "return to original payment". Amazon has been applying these credit to gift cards instead of returning those dollars to the "origial payment" card. My balance is currently $324.67 as of 1/10/2023 of which they refuse to return. In addition to the damage of paying interest on the items I thought were being paid off. The applied these gift catd funds to purchases which were business purchases which had been paid by a business card per my choice. So now I haveto go back historically and see which items were paid by my balance and which were against the business card. This is an incredibally unethical and immoral way to do business. After I was on the phone for exactly 45 minutes, and after requesting two different managers, I was told no and hung up on. I want my $324.67 returned to my credi card, at which time I will be closing my account and pursuing options for legal reimbursement. I spoke with a customer service agent (unknown) and them=n a supervisor "****" who refused to give me his last name, employee ID or any further identifier.

  Business Response

  Date: 01/15/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Please accept our sincere apologies for the inconvenience caused by this situation. I've reviewed your gift card refunds on the orders and here are the amounts those can be re-submitted to your original payment method.
  
  1. $80.32 and $26.22 from the order #***-7320177-5197830.
  2. $63.30 from the order #***-3072251-3730664.
  
  Please reply back to this email so we can re-submit the refunds to your original payment method.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  *****************************

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #: 113-4216917-1584237 Ordered January 9, 2023 12:01PM I am being told a one minute investigation was done and they refuse to give me a refund for the missing items. I have alerts that have discrepancies that one item is out of stock but then I see two items are out of stock and by the time my order arrived 8 items were out of stock. This is the list of items that I am missing: Amazon Brand - Happy ***************** 1 gallon (128 Fl Oz) Just Bare Stew Meat, Natural* Angus Beef, USDA Choice, No Antibiotics Ever or Added Hormones, 16 Ounces Qty: 2 ******************** Orange Juice Pulp Free 52 fl oz (1.54L Fresh Brand - Beef Strips for Stir Fry, USDA Choice, Boneless, 1 lb Qty: 1 $9.29 Ore-******************* Crinkles French Fries Fried Frozen Potatoes, 32 oz Bag Qty: 2 Sabra Classic Guacamole With Lime, Great For Dipping, Snacking And Sharing, 16 Oz Tub

  Business Response

  Date: 01/23/2023

  Hello ***,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've issued a refund of $48.25. You will see the refund in your original payment method in 5 business days.
  
  No refund is needed for the item "Ore-******************* Crinkles French Fries Fried Frozen Potatoes, 32 oz Bag" as its already canceled and not charged.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 01/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon charged my credit card on file each year for my Prime membership. One year I had stopped using it and it expired and I just hadnt updated it. Amazon emailed me asking for me to update it so they could charge my card. This year, on 1-5-23 they charged a card for $150.47. I didnt get an email that my credit card declined (because I had to get a new card earlier this year and hadnt updated it either). This card doesnt even belong to me and my name isnt on it. You had no right to charge this card. I tried to chat this am with Amazon (which is 150% phenomenal every other time) to get the other card that doesnt have my name on it credited back and get my card charged and received zero help! Legally you cant just pick a random card on my account and charge it when the agreement for Prime is in MY name and MY name only.

  Business Response

  Date: 01/12/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Please accept our sincere apologies for the inconvenience caused by this situation. Upon checking, I see that we were unable to charge your preferred payment method for your Prime membership renewal. For your convenience, the charge was applied to another payment method we have on record for you.
  
  This feature prevents any interruption in your Amazon Prime benefits should the primary payment method fail. When you sign-up for Amazon Prime, you authorize the use of an alternate payment method on record if the preferred payment method fails. 
  
  Unfortunately we're unable to switch a charge to another card after it has been processed, but I can remove the card from being used as a back-up payment method. Also I can cancel Prime membership and issue a full refund and you need to sign up again. Please reply back to this email so we can help you further.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  ***********************************

  Customer Answer

  Date: 01/15/2023

   
  Complaint: 18715739
  
  I am rejecting this response because:Amazon had zero permission to charge a card on file that did NOT have my name on the card.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been trying to sign up for prime student and the agent an supervior wouldnt help me. when i signed up it keep telling me to try again later . I am sick of the customer service i been getting from ********************. I have to always fill one of these out or file a law suite.

  Business Response

  Date: 02/06/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Please accept our sincere apologies for the inconvenience caused by this situation. I would request you to help us with the screenshot of error with time and date when you tried to sign up so that we can check and help you further.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  ***********************************

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am complaining about to competitor brand that use malicious manipulation tactics to take advantage that violates the Code of Conduct and Amazon BSA. Please investigate all proofs below: The brand STOPWOOFER repeatedly manipulates with catalog by misuses of variations Adding Inconsistent child variations and tampering other brands' asins with the aim of getting better review ratings. They hijacked other third party brands asins with a hight review ratings and changed brand names to their own: "STOPWOOFER" on dozens asins, eg some of them: ********************************** Then they create Inconsistent child variations with their fresh asins and all reviews from the donor asins appear on their new abusive asins. Amazon customers who clicked on these listings due to hight review ratings getting cheated and are misled.I've multiply times reported and escalated to seller performance team thru an amazon account - case ids: *********** , *********** , *********** involved asins: ( *********************************************************** ) and the seller performance team has removed these Inconsistent variations many times. But the brand creates Inconsistent child variations again and again every time within a few minutes after. We believe they used multiple puppet amazon seller accounts. This brand already has a review of manipulation abusive history and amazon suspended a lot of their puppet account in past. They absolutely unrespect amazon's policies. Please investigate the cases and tampered asins above. I would request to suspend and remove all asins under brand STOPWOOFER from amazon due to abusive repeatedly behavior

  Business Response

  Date: 01/12/2023

  Hello,
  
  Thank you for letting us know that this Customer Issues may be in violation of our policies.

  We have investigated the situation, and have taken the appropriate action. For privacy reasons, we cannot share the results of our investigation with the reporting party.
  

  
  Sincerely,
  Amazon.com

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order: 111-0341391-1186612 I ordered a new firestick. Ive had multiple issues with not receiving packages or missing items. I spend thousands of dollars with this company and I PAY A FEE to spend money. I alerted 01/07 I got two packages but the firestick was missing. I was told via chat to contact but end of day 01/09 if not received. After spending an hour between chat where the *********** are rude and refused to allow me to speak with a supervisor, then calling and speaking to ***************, I was told its against amazons policy and they are not responsible once the item has been shipped, yet they shipped and were responsible for deliviery, I did not receive the item and they refuse to refund me, and they keep repeatedly sending me the same generic email-this company is NOT customer centric, and its getting worse!

  Business Response

  Date: 01/19/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with the Order ID: ******************* and regarding the service you received from the customer service agent.
  
  Based on the results of our investigation, we aren't able to provide a refund for this order at this time."
  
  Based on the information provided by the carrier, we're able to confirm that your ITEM was delivered" 
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
  
  See ************************************************************************************ for more information.
  
  We recommend you to consider a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************

  Customer Answer

  Date: 01/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    I realize it shows delivered there was another item in the box that I did get as well as another box the fire stick was NOT IN EITHER BOX! I have explained this until Im blue in the face I keep stating I received two packages that day and the fire stick was a missing item not a missing package! 
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I order pee pads from Amazon and I have specific instructions to have my items delivered to my patio only as I believe thieves have moved in my area. I can not have this delivered to the Amazon locker because this item does not fit as I am told. I can not have my packages delivered to my work either. When my packages are delivered to my patio as I have in my instructions my packages are home when I get home, and I do not complain. I give them a thumbs up, but when its not I must complain. How is it my fault if there delivery drivers do not follow instructions and then continue to charge me $33 dollars. All I ask is for the Amazon drivers to do their job and follow instructions so that I receive what I pay for what I need, so they can just deliver my packages wherever they want and when I dont receive my package they still charge me? Now I would understand if they delivered to my patio as instructed and if the items arent there when I get home then of course it is not their fault, but that is simply not the case and is not ok for customers. I have included the email they sent and a copy of what my delivery instructions say. This is not ok.

  Business Response

  Date: 01/12/2023

  Hello Crystal,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I understand that you haven't received the order from the order #***-9176119-5274638, though the tracking says delivered. I'm sorry for the trouble caused with this order delivery.
  
  I've reviewed the details and see that the information shared by our internal team is correct. At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract.
  
  This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."
  
  See ********************************************************************************************* more information.
  
  I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.
  
  We appreciate your business and hope to have the opportunity to serve you again in the future.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2022 I got a IPad to my sons birthday and no more need his amazing tablet. I called and cancel the $7.99 monthly signature I had but up to today I still have problems with the signature withdrawal from my account. Every month I call and they say is cancel but never been.

  Business Response

  Date: 01/12/2023

  Hello *******,
  
  I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the details of the complaint and tried to locate the charges but couldn't able to find the charges for $7.99 on the account registered with this email address.
  
  Upon further review, I was able to locate an account registered using your phone number provided in the complaint with an active subscription for 'FreeTime Unlimited'.
  
  If you are referring to cancelling this subscription, I request you to please contact us from the account registered using your phone number.
  
  For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered account. Considering that, we would need you to contact us from the associated email of the account for research.
  
  If you're not sure what e-mail address your account is under, please contact us via phone:
  
  **********************************************************.
  
  Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

  Regards,
  
  ****** K
  Amazon.com
  *****************************

  Customer Answer

  Date: 01/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The webpage for Delta Gift Card on Amazon.com is very deceptive and making people think they are Amazon gift cards. When searching for gift cards in Amazon, there are a bunch of options of Amazon gift cards with Delta gift card part of them, but ranking high (1st or 2nd place) on the web page. After opening the Delta Gift Card webpage, the webpage looks exactly the same to an Amazon gift card.I contacted Amazon immediately after being tricked and placing the wrong order, but Amazon refused to cancel the order. There are about 40 reviews currently complaining about this issue and the list is still going. Here is the web page ******************************************************************************************************************

  Business Response

  Date: 01/12/2023

  Hello,
  
  I'm Srujan from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand that our web page for Delta Gift Card on Amazon.com is very deceptive and making customers think they are Amazon gift cards. I'm for any inconvenience caused with this.
  
  I've tried to locate the order with the information available in your complaint. Unfortunately, I'm unable to locate the order you are referring to, please share the order number so that we can review the issue and assist you further.
  
  Rest assured, once we receive the complete information we will address the issue as soon as possible.
  
  We look forward to seeing you again soon.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18714916
  
  I am rejecting this response because: Amazon asked me for the order number and I provided.  I haven't received any response that can solve my complaint.
  
  Sincerely,
  
  ***********

  Business Response

  Date: 01/30/2023

  Hello Xi,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've checked with our internal team and sorry to inform you that the Branded gift card purchased (Delta Gift Card) couldn't be refunded as the gift card is in claimed status.
  We request you to please reach out to Delta Air Lines customer support team if you have any issues using the gift card balance purchased.
  
  I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.
  
  We appreciate your business and hope to have the opportunity to serve you again in the future.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 02/03/2023

   
  Complaint: 18714916
  
  I am rejecting this response because: I'm shocked by this irresponsible response, which shows to me that Amazon does not care about customers, and does not take customers feedback, also keeps allowing faulty web page exists to cheat on more customers.  Customer keeps being tricked by this **********************'s webpage of Delta gift card.  After I started my complain on January 10, 2023, I see there are 16 more reviews listed under this product, about being cheated and couldn't get refund for buying the Delta gift card sold by Amazon.  Please see some of them in attachment.  I believe there are more victims and not everyone knows how to leave a review on Amazon.  

  I have been a loyal Amazon customer for more than 11 years.  After this incident, I'm deeply hurt especially after talking to 4 customer service representatives and going through BBB complaints, and still received such a response from Amazon.  I no longer have the trust on this company and will not use this website for buying anything anymore.  My time spending on complaining this issue is already worth more than $50.  I wanted Amazon to take off the faulty webpage and allow me to return the Delta gift card.
  
  Sincerely,
  
  ***********