Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

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  Amazon.com

  715 Airtech Pkwy Plainfield, IN 46168-7442

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 16th 2022 I ordered from Amazon.com a Western Digital Blue Internal Hard Drive with a price tag of $64.84 Dollars Order No 113-1000286-7330607 Amazon.com informed me that the device was gonna be delivered from October 4th to October 20th 2022. Time went by and the device was never delivered. I called Amazon.com to complain about the lack of compliance about my order. They in turn got in touch with their supplier who is Rare Waves Imports. They emailed me that they were going to resend the device once again on November 23rd and that I should receive my order in between 5 to 15 days from that date I should've gotten my order as late as mid December which to this day has not arrived so at this point I need to have a solution to this situation either they fulfill my order and deliver it to me or the refund of my money.

  Business Response

  Date: 01/17/2023

  Hello,
  
  I am *********************** from Amazon BBB Escalations Team. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused to you with the return of Order ID: *******************. I've checked and see that the Orderwas placed with a marketplace seller through Amazon. Please be informed that Amazon.com serves as a platform for the sellers to display their products for sale. These orders are directly sold and fulfilled by the sellers and Amazon does not have any role to play in this.
  
  Unfortunately we will not be able to take any direct actions like refund and replacement on these orders. However, we back our customers with our A-Z guarantee claim to protect them when the seller is not ready to resolve the issue.
  
  I'd love to contact the seller on your behalf and try to resolve the issue. In this case, I have sent a message to the seller requesting to process a return for the item. You will receive a copy of the message as well. As we have sent a message to the customer, I kindly request you to give the seller 2 business days of time to look into it and respond. If the seller does not reply, we can file A-Z claim on the seller, so that it can be escalated to our internal team and they can taken necessary action on the seller. 
  
  Information about A-to-z Guarantee claims, including processing times, can be found here:
  ***************************************************
  
  I hope this information helps. We look forward to seeing you again soon. 
  
  Regards,
  
  ***********************
  Amazon.com
  *****************************

  Customer Answer

  Date: 01/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************************************

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two Amazon drivers created damage within my mobile home park at ********************************************. They were making a delivery to a tenant at lot #8 on 1/3/23 (the customer tracking number was **************** where there is room to turn around, but they insisted upon driving onto the lawns of other tenants, despite the shouted warnings of those tenants. The drivers were very rude to those tenants and perhaps they did not hear the warnings because they had extremely loud music blaring from their radios. They had to call a rescue truck to tow them out. They left deep ruts in the lawns and the rescue truck left a strap with hook where it could have damaged a tire. I called a complaint number listed for Amazon on 1/4/23 and was told that I would receive a call within ***** hours. I had left my home phone number, my cell number and my email address, but no one called. I tried calling ARC Insurance and left my number several times. No person ever answered that number *************) and no one ever called me back. I called a complaint number today *************) but the representative with a heavy foreign accent was very hard to understand. His name sounded like "*****" or Arty". I gave him my phone numbers and email address, which I spelled out as I usually do *************************** but it is normally not difficult to understand. Still, he said that the person who took the information on January 4 got it wrong and that is why no one ever got back to me. He said that someone would call me within 48 hours, but I am skeptical. Amazon should make arrangements to correct the lawn damage on our property as soon as possible. Amazon should also discipline the drivers responsible and perhaps even have them checked for drugs because their behavior and driving mannerisms were not just unprofessional but they were completely abnormal.

  Business Response

  Date: 01/16/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Please accept our sincere apologies for the inconvenience caused by this situation. Upon reviewing, we haven't found any claim submitted from your end, if filed please help me with the claim ID. Also please help us with all the evidence of the damage.
  
  In case if ARC doesn't respond back in 3 days after filing the claim, please contact us back so we can help you further.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  ***********************************

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 2022, I purchased 3 Columbia jackets from H32373830313****33131H. I returned all 3 (in 2 pkgs) to *** Store November 25, 2022. The *** driver was in the Store & picked them both up. Both packages were delivered to Amazon warehouse November 30, 2022 2:26 pm. ********************************************. Amazon has three times refused to investigate. I was only reimbursed for 2 items. *** investigation # RY07279 *******. I'm paying for the lost/stolen item.($181.30) The seller is *************** Order #*** **** 922 *******. According to FBA (fulfillment by Amazon), Seller has responsibility to file claim & refund customer. Once the packages were received at Amazon, it becomes ******************************* (Quality Brand) responsibility.

  Business Response

  Date: 02/06/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I apologize that you haven't received a refund for the item you returned. Since this item wasn't scanned by the carrier, and more than 14 days have passed, we're unable to issue a refund or assist further.
  
  Thank you for your understanding.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  ***********************************

  Customer Answer

  Date: 05/09/2023

  Since I filed the claim January 2023, I have been trying to work with Affirm (the ***********) with a claim also.  Unfortunately, they haven't helped at all.  Now, they have sent the claim to ************* & there

  is a "delinquent" on my credit for the first time in my life.  

   

  As I explained in my original Amazon Prime complaint, Amazon has an *** guarantee which they

  are not honoring.  I don't feel I should be penalized $175.00 for their losing the package they received.

   

  Is there any documentation I can give you that will help with this matter.

   

  Thank you very much.

   

  ***************************

  *************************************

• Initial Complaint

  Date:01/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a screwdriver, the package was delivered but the screwdriver was NOT inside the box

  Business Response

  Date: 01/12/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.
  
  I would request you to please write back with the order ids. You can look up your orders online through Your Account (www.amazon.com/your-account).
  
  We appreciate your time and patience in these regards
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

  Regards,

  *********

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was hacked three separate times on January 2, 2023 and once on January 3, 2023, even though I removed all my payment methods on January 2nd. I waited on the phone for an hour to speak to customer service on the 2nd. I was told that the money taken from me could not be refunded and that I would have to fill out forms. The forms didn't work on January 2 and still aren't working today (1/10/23). I called the next day and was promised that someone from Amazon would call me within 24 hours, since even more was stolen from my account, even though I followed their advice and removed my payment methods. They have never called. I've had $65 stolen from my account and it hasn't been refunded and probably never will be. This is FRAUD. Amazon is running a fraudulent business and has been for years. If this happened to me 4 times, I can only imagine how much money they are making off of fraudulent purchases, when THEY REFUSE TO REFUND THE MONEY STOLEN FROM CUSTOMERS. Their forms don't work, their customer service representatives are worthless, their security is horrendous and they need to be punished. In the mean time, I want $65 credited back to my account as soon as possible.

  Business Response

  Date: 01/15/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Please accept our sincere apologies for the inconvenience caused by this situation. I understand your concern regarding the unauthorized purchases on your account, however the quickest way to report any unauthorized activity for investigation is to submit an online form to the specialist team.
  
  They will review the activity and report to you within 24 hours, via email. You can access the form by visiting: **************************************************************************************
  
  Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.
  
  If you have concerns regarding your account security, the best action you can take is to choose a strong password for your account or enable Two-Step Verification, a feature that adds an extra layer of security by asking you to enter a unique security code in addition to your password.
  
  To sign up for Two-Step Verification, follow the steps from this Help page: ************************************************************************************.
  
  For more information on choosing a strong password, please review the following Help page:
  ***************************************************************************
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  *****************************

• Initial Complaint

  Date:01/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE ***** NUMBER IS 111-5649421-9641054!!!! IS THIS ***** ***EVER*** GOING TO SHIP!!!!!??? NOTHING IS MOVING!!!!! HOW ABOUT SHIPPING THIS *****!!!!!!! I ONLY FILE COMPLAINTS BECAUSE YOUR CUSTOMER SERVICE IS PATHETIC AND ***USELESS***!!!!!! NOW HOW ABOUT ***SHIPPING*** THIS *****!!!!!!! THIS IS GETTING RIDICULOUS!!!!!! YOU HAVE UNTIL THIS FRIDAY TO GET IT DELIVERED!!!!!!!!!!!!!!!!

  Business Response

  Date: 01/13/2023

  Hello,
  
  I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to order#***-5649421-9641054.
  
  It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.
  
  Upon checking the details, we see the order shows as cancelled, if you wish to re-order you can place it using the below link
  
  ********************************************
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

  Regards,

  *********

  Customer Answer

  Date: 01/13/2023

   
  Complaint: 18716790
  
  I am rejecting this response because: I GAVE UP!!!! I GOT JERKED AROUND BY AMAZON AND THEY CHANGED THE SHIPPING STATUS FROM PREPARING FOR SHIPMENT TO THE LOWEST STATUS NOT YET SHIPPED AND I GOT SICK AND TIRED OF BEING JERKED AROUND AND BEING MANIPULATED AND THAT IS WHY THE ***** WAS CANCELLED!!! I CANCELLED IT AND WENT TO **** INSTEAD, YOU DUMB MOTHERFUCKERS!!!!!! IT WAS ALSO ***CHEAPER*** ON ****, TOO!!!!  YOU LOSE, YOU IDIOTS!!!!!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of shoes from Stadium Good via Amazon, I cancelled the order before they were shipped. They shipped the shoes and retrieved the funds. I returned the items in the original package, the item hadnt been opened, I used the shipping label that the company sent me returned the item at a *** store on 12/29/22. I have been denied a refund, they have the shoes/item, and my money and refuse to issue me a refund. I have submitted 2 claims through Ato Z with Amazon and they have denied my claims. I have sent verification that the item had been returned the vendor only refunded $1.00. I am frustrated and angry at this time as I have been a loyal prime customer for many years. This is disappointing.

  Business Response

  Date: 01/12/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused to you with your Amazon order #***-8706248-5665840. Upon checking I see that a full refund of $138.35 has been issued to your original payment method on Wednesday, January 11, 2023 at 8:28 AM (PST).
  
  Refund confirmation email was sent to your email address on Wednesday, January 11, 2023 at 11:53 AM (PST).
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  *****************************

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 8th 2023 I bought **** dollars worth of Amazon giftcards at my local Stop and Shop. On the same day, I placed an order for ~$1060 worth of computer parts and a seperate order of ~$40 for collectible action figures. In the morning of Monday January 9th I received an email that my account is on hold requesting more information on my giftcards. After providing them with images of the giftcards and the receipt of the purchase of the giftcards. Later that day, I received another email requesting proof of my giftcard ownership, which I provide. The next morning, I receive the same email. So I provide them the same email. An hour ago, I received an email stating that my account was closed and all open orders have been canceled. They state that this is due to my account being linked to another account which was closed. Despite this, my account is not linked to any closed accounts in any way. One possible reasoning for this may be that I live in a boarding school, where the shipping address is the same for everyone. My main problem is that I spend **** dollars on amazon. With my account being closed and all my orders canceled I am unable to receive my purchases or have a way to have my money returned. I am requesting help in getting all of my purchases shipped to me].

  Business Response

  Date: 01/12/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with your Amazon order placed with gift card. I'd love to help, however, I wasn't able to find the orders.
  
  I would request you to please write back with the order ids. You can gather the order ID from registered email Id of your account. As soon as the order is placed we will share an email with the order details. Once, we've the order ID we shall look into it and help you with it.
  
  We appreciate your time and patience in these regards
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  

  Regards,

  *********

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they are refusing to refund me for an item I sent back to them, when I reached out the employee was disgusting to me and very rude tell me he would not assist.

  Business Response

  Date: 01/16/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused to you with your Amazon order #***-0181788-3119413. Upon checking I see that a full refund of $197.95 has been issued to your original payment method on Sunday, January 15, 2023 at 5:08 AM (PST).
  
  Refund confirmation email was sent to your email address on Sunday, January 15, 2023 at 5:49 AM (PST).
  
  We will review your conversation and coach our associate accordingly.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  ***********************************

• Initial Complaint

  Date:01/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered thru the amazon website a full xl futon ($268 plus taxes) and a full xl futon cover( $65 plus taxes) from the **** company. I ordered both items through my prime membership on January 6, 2023. I was supposed to receive my **** futon cover on January 8th with the tracking number of the package TBA304742522351. I received the package, untampered with, on my doorstep. Inside the package was a box with another futon I ordered from Amazon from the *************** That futon from the ****** company came with its own mattress cover and a bag which were all included in my package. According to the Amazon site the **** futon cover was in that package. Unfortunately it wasnt. I decided to speak to a customer service representative stating that my item is missing. The amazon app states that there is a possibility that my **** futon cover could be in another package even though the app says its delivered. I track the package through the app and it still says delivered. I talk to customer service and they stated they would send me an email with a resolution about my item. The email stated that they could not issue a replacement or a refund based on the weight of the package. The weight of the package reflects that the item was in the box once the package is delivered to my location its my liability if anything happens. I once again went into the app to speak to customer service explaining that I received the package untampered with and that I never received the **** futon cover also never received the **** futon mattress. The original delivery for the mattress was January 8th and now it says that they have no shipment date. Amazon refunded me for the futon but not the futon cover which I explained again that my package arrived at my destination untampered with and the app states that the futon cover could be in another package. I suggested that ***** cover could be with the futon in the package thats has no shipment date. Amazon still has not refunded me for the cover

  Business Response

  Date: 01/13/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to Futon cover.
  
  Upon checking on the details, I can see our team have investigated this issue and the information that you were provided with was correct. I know this is disappointing however I'm sorry, based on the results of our investigation, we aren't able to provide a Replacement/Refund for the reported order at this time.
  
  You may refer to the email sent on Wednesday, January 10, 2023 at 10:13 AM (PST). You can visit the below link for more information:
  
  ************************************************************************************
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.
  
  Regards,
  
  *********

  Customer Answer

  Date: 01/16/2023

   
  Complaint: 18716212
  
  I am rejecting this response because your team checked but made a mistake. I actually received the futon cover in a separate package by itself and I feel I only received this item due to my complaint. That of course works in my favor but imagine if I didnt make the complaint. That means your company would have taken my money and not given me the product I paid for. Instead of blaming the customer, it would be wise for you guys to make sure that the products you send were actually sent. 
  
  Sincerely,
  
  ***************************