Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  4255 Anson Blvd Whitestown, IN 46075-4412

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  715 Airtech Pkwy Plainfield, IN 46168-7442

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,My account was deactivated in error on Amazon due to being related to an account named Keest&D. Amazon Support thinks that I am the owner of this account, but I am not. I, **********************, am the owner of the PAUBES account, while *************************************** is the real owner of the Keest&D account. *************************************** and I are both **********. *************************************** is my business ex-partner. Therefore, some information was crossed between my account and Keest&D account, namely the bank account in the Deposit Method Section and phone number.Amazon Support requires me to reinstate the Keest&D account so that I can then reinstate my PAUBES account. But based on what, am I obliged to reinstate the Keest&D account? I am not responsible for the actions of other sellers. My joint business with *************************************** was terminated on January 18, 2019. It is evidenced by the Termination Letter and Partnership Dissolution Agreement, which a ********* notary notarized. Moreover, Amazon Support is well aware of what a humanitarian catastrophe is now happening in *******. I can't get in touch with *************************************** to help reinstate his Keest&D account. I don't even have access to his Keest&D account, and I wonder if *************************************** is alive now.Amazon Support requires me to take actions that violate Amazon Services Business Solutions Agreement. I was requested to provide supporting documentation as proof of the termination of any business relationship with ***************************************. I provided it. But Amazon Support continues to demand impossible actions from me. I am only responsible for my account. I understand that the Amazon system found links between my account and Keest&D account and therefore deactivated my account. But I have already provided supporting documentation confirming the termination of any business relations back in 2019!I request that Amazon Support review my appeal and supporting documentation and reinstate my account as soon as possible!

  Business Response

  Date: 01/12/2023

  Hello, 

  We have reviewed this sellers account and require more information to
  complete our review.  We have requested the necessary information from
  the seller via email on January 12, 2023. 

  Thanks, 

  Amazon.com Seller Performance

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From January 2021 after Amazon ***** refused to publish 2 of my reviews, without any specific motivation my ability to publish product reviews has been revoked and all my reviews have been removed.In order to have my reviewer ability reinstated I have asked many times to the community-help to motivate the ban however I received only automated replies with generic reasons such as the attached one and no real and specific prove . Also asked to contact a real person to have some explanation, the same without any result.I believe there has been an error and unfortunately I can't provide evidence of something I have not done.Also for the same reason I have not an explanation for what appened to my account.I suppose there has been a mistake in Amazon's reviews evaluation system.I can only say that this all my reviwes were genuine and I have not written them in exchange for compesation, gifts cards, refunds etc., I haven't broken any of the Community rules or policy Reviews and I think this situation is very unfair.My desidered resolution is to have all my reviewer abilities reinstated and all my reviews republished.

  Business Response

  Date: 01/14/2023

  ***************************************,
  
  grazie per la sua richiesta di informazioni. Abbiamo notato alcune attivit insolite di recensione, valutazione o voto associate a questo account. Di conseguenza, abbiamo rimosso tutte le recensioni di questo account. Inoltre, tale account non sar pi in grado di contribuire a recensioni, valutazioni, voti, domande e risposte dei clienti e altri contenuti correlati alla *********.
  
  Perch succede questo?
  Le recensioni cliente, i voti e le valutazioni hanno lo scopo di fornire un feedback imparziale sul prodotto per aiutare i clienti a prendere decisioni di acquisto pi consapevoli. Le recensioni, i voti e le valutazioni *** violano le Linee guida della ********* e le nostre politi*** di recensione sono proibite.
  
  Questo account non sar pi in grado di aggiungere contenuti per uno o pi dei seguenti motivi:
  -- Alcuni elementi indicano una relazione con venditori, editori o altri recensori dei prodotti commentati.
  -- Le recensioni, i voti o le valutazioni sono stati pubblicati in cambio di un compenso, come buoni regalo, rimborsi, recensioni recipro*** o prodotti gratuiti o scontati.
  -- L'account ha richiesto prodotti gratuiti o scontati in cambio di recensioni, voti o valutazioni.
  -- L'account stato creato allo scopo principale di pubblicare recensioni, voti o valutazioni *** violano le nostre politi***.
  -- Una parte non autorizzata potrebbe aver effettuato l'accesso a questo account per pubblicare recensioni, voti o valutazioni.
  
  Per maggiori informazioni riguardo a queste condizioni di condotta, acceda a "Linee guida della *********":
  **********************************************************************************
  
  Il suo account stato disattivato per errore?
  Se ritiene *** ci sia stato un errore, invii una spiegazione *** includa le seguenti informazioni:
  -- Prove o esempi attestanti la conformit dellaccount alle nostre politi***.
  
  Per contattarci in merito a questa decisione, risponda a questa e-mail.
  
  Il team di Amazon Review Moderation

  Customer Answer

  Date: 01/16/2023

   
  Complaint: 18714021
  
  I am rejecting this response because:
  It's the same seemingly bot-generated message I've received in response to all my other requests for an explanation rather than a response from an actual person. It is also the same message that I myself have already attached to my complaint.
  It doesn't actually explain what is wrong with any of my reviews or related activities.
  I can only say once again that I have not made any of the wrong actions listed.
  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon sent an order to the wrong door that cost $60. It doesnt even show an apt number so I couldnt check which door it was at and they didnt offer any explanation or solution just closed the chat because they didnt know how to properly understand the English vocabulary. It doesnt matter Im going to the police to file a report and will not ever order from Amazon again. They have scammer ways and hire independent people to deliver orders without any responsibility on them to deliver, which is what they kept telling me.

  Business Response

  Date: 01/12/2023

  Hello ******,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  Were sorry to hear that you havent received your items from your order. It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Shipments that aren't received are inconvenient for you and costly for Amazon.
  
  Based on the results of our investigation, we aren't able to provide a refund for this order at this time.
  
  "At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."
  
  "We recommend you to consider a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems."
  
  You may wish to contact your local police authorities to pursue this matter further. If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.
  
  In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:
  - The delivery address regarding this incident.
  - The items were delivered according to the carrier tracking.
  - The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
  - The date the report was created.
  - If the Police Report was created over the phone: The name and badge number of the reporting officer.
  
  Were unable to accept Police Reports that are in pending or any other incomplete status. The Police Report must be filed before February 23, 2023 and provided in English or Spanish to be considered for review.Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.
  
  To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.
  
  Thank you for your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 30, 2022 I ordered a file cabinet from Amazon 3 party. The price I paid was $323.28. I reached out numerous times Im having problems putting it together and need assistance. I had to call Amazon to help. I have sent a video again company ignore me again. December 14, 2022, I called Amazon again stated this is enough I requesting a return. The rep stated no problem. I asked dont I have to return the item. Amazon rep told me no you can expose it. Now I called and spoke to two supervisors to help me with this matter. Amazon declined my claim when their representative is at fault. I had the product when I request for the refund. Everytime I called the supervisor keep requesting my refund so December was my 2nd request.

  Business Response

  Date: 01/12/2023

   

  Hello,

  We have reviewed the issue filed for the Order 112-8717092-7672213 and have noticed that the A to Z guarantee Claim was denied and not refund was issued to the Buyer.

  Upon further investigating the issue, a full refund has been issued to the Buyer in the original payment method used for this purchase.

  Refund Amount: USD 323.28

  Refund Date: 01/12/2023

  In summary, Buyer has refunded in full for the order in question.

  Sincerely,

  Customer Answer

  Date: 01/13/2023

   
  Hello,

  I just received an email this morning that they will refund me for the file cabinet. That amount is acceptable. Thank you BBB for your help. 
  

  Sincerely,
  

  
  *************************

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We find ourselves in a desperate situation where we have been grossly and unfairly overcharged on fees and continue to be overcharged, while Amazon support is uncapable of providing a solution.We are an Amazon seller and we only sell one product on Amazon US with ***. Because of this our volume is not large and we are normally below Amazons IPI threshold of 400, which means we plan and manage our *** inventory according to the *** storage volume allocated to our account. We have always managed our inventory within the storage volume limit and have never exceeded it.Our volume storage limits have several tiers but the main 2 tiers are Standard-size and Oversize. Amazon has measured our product and determined that it falls under the Oversize tier and have therefore allocated ******** cubic feet of storage volume limit for the Oversize tier, which we have made sure to never exceed. On the other hand, since we only sell this one product, we do not have any products in the Standard-size tier and because of that, Amazon has allocated the minimum storage volume limit of 247 cubic feet for Standard-size.The problem arose when all of a sudden, without notice, Amazon changed the size tier of our product from Oversize to Standard-size. This meant that overnight we were exceeding the standard size volume limit with more than ***** cubic feet with nothing we could do to prevent it. Amazon charges $10 per month for every cubic foot over the limit.This resulted in $23,362.55 worth of storage overage fees charged for the month of November 2022 and $18,684.25 for December 2022. Seller support are refusing to refund us even though it is painfully obvious these fees were charged unfairly. Support Case ID: *********** We are requesting to be refunded for all storage overage fees and ALSO for our Standard-size volume limit to be increased to at least ******** cubic feet to allow us to operate and not accumulate any further artificial fees.We hope Amazon will do the right thing.

  Customer Answer

  Date: 01/10/2023

  Thank you for your response.

  First name: ********
  Last name: *******

  Let me know please if you need any additional information.

   

  Business Response

  Date: 01/19/2023

  Hello from Amazon.com,

  After thorough investigation of the seller's FBA inventory storage overage fees and the additional information provided, we have determined that the Inventory Storage Overage Fee for this account was assessed and charged correctly. As a result, these charges will not be reimbursed.

  Please refer the seller to the Inventory Storage Overage Fee help page for more information (****************************************************************).

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18713904
  
  I am rejecting this response because: The fees were not charged correctly. Amazon measures the product, and therefore CHOOSES specifically which units to measure, therefore Amazon controls what size tier the product falls into at all times. Also Amazon determines and controls the *** storage volume limit. Amazon is responsible for creating FAKE storage overage fees. These fees were charged falsely and incorrectly. We were charged over $50,000 worth of storage overage fees based on the premise that Amazon decided to change the size of our product with no regard as to what that will do to our storage volume limit. The business has shown zero desire to offer any sort of reasonable solution. Instead, they created $50,000 worth of FAKE fees and are refusing the return them.
  
  Sincerely,
  
  K *******

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Christmas present thru Amazon on 12/13/2022 for a 2.5 oz bottle of Intimately ******* Cologne for women $134.97 Was listed as a new item a box. Amazon has been no help and would only offer a discount. With the price being as high as it was this was not good enough and they told me to go back thru the original vendor. My item arrived 12/19/2022. It appeared to be a used bottle as it was Not all the way full where you could see no clear glass. There were fingerprints on the glass bottle. There was no cap or topper. It was not in the pink original box that it comes in. It was this bottle with crumpled brown paper and a piece of bubble wrap stuffed into a small plain brown box. It looked as if someone found this on someone's dresser and packed it or it was from some store used formerly as a tester. This was NOT a new product as was listed. It was poorly packed with no idea where it originally came from.today I found this online: RL BRANDED DISTRIBUTIONS *** ********************************* ? companies ? rl-br...Nov 18, 2022 - RL BRANDED DISTRIBUTIONS *** was filed on 15 Jun 2022 as ****************** type, registered at ********************************************************************** . To begin selling on Amazon.Looking them up today to get an address I was dismayed to find they had only just registered and opened in June 2022. Was this for the sole purpose of profiting off of and scamming Amazon customers?? I was so embarrassed and uncomfortable about this gift and my recipient does not want to use it not knowing where it really came from. They were able to ship it to me but Amazon said we were not allowed to ship it back, although they couldnt help us.

  Business Response

  Date: 01/15/2023

  Hello ****,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the item INTIMATELY ******* by *************** 
  
  I apologies for the inconvenience that you have experience in this case.
  
  On this occasion, we don't require you to return the original. You're welcome to keep, donate or dispose of it - whichever option is most appropriate and convenient for you.
  
  I've issued a refund of $134.97 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  We look forward to seeing you again soon.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap
  
  

  Customer Answer

  Date: 01/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for chestnut UGG kids boots size 4 on 12/19/2022 for $129.99 and Amazon sent me the wrong color UGG boots in Grey in a size 6 for kids. I returned the item and reported this to Amazon on 12/23/22 vis *** tracking number 1ZE923309015995174. They refuse to issue my refund even though they sent me the wrong item. I don't understand why they are giving me such a hard time about this. I just want my money back as I never got the item initially ordered and this was suppose to be a Christmas gift.

  Business Response

  Date: 01/22/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused to you with your Amazon order #***-4872942-8079407. Upon checking I see that you've disputed the charge $129.99 with your Bank. In this case, we would request you to contact your card issuer for more details regarding the refund.
  
  For more information, please check the email sent to your email address on Friday, January 13, 2023 at 5:38 AM (PST).
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  ***********************************

  Customer Answer

  Date: 01/27/2023

   
  Complaint: 18713870
  
  I am rejecting this response because:
  I want my refund for the item I returned due to receiving the incorrect size/color. The bank will not do anything at this time.
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************** disactivated my account for reason of suspected in authentic product violation. I clearly stated that I was sourcing products from ******* store attached are the picture of products with invoices. I submitted plan of action that i will never ever again source from any retailer Instead I *********** from brand and their verified authentic distributor. I will verify it by brand it self and with ********************** via contact email As I was just a week old seller on ********************** and was not aware that we can not source from retailers. Now I understand ********************** Product quality policy, I request ********************** to reactivate my account, I have legal right to sue ********************** for forcing my small business shutdown for wrong reason.

  Business Response

  Date: 01/12/2023

  We have received seller's submission but they do not have sufficient information to reactivate their account. An email was sent to them informing them of this decision on 13 Jan 2023. Thanks, Amazon.com Seller Performance

  Customer Answer

  Date: 01/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  The email sent to me is a generic template and not explaning exactly what is required to reactive my account. I am really sad with experience with Amazon.
  
  Sincerely,
  
  ***** ***************************

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retuned a laptop to Amazon per their instructions with shipping label and box. Dropped off at *** and received word that It was delivered to Amazon warehouse. I didn't get my refund so when I contacted customer service over 3 times a *********************** manually cancelled my return and made it seem as though I never sent the item however the *** tracking number proves otherwise. He has caused me great grievance because of this and I still have no refund. When I contact customer service they all read from a script repeating the same thing and no one actually has an answer to where my item is and where my refund is. All they did do was falsify that it wasn't sent. That last agent ***************** claims yes the item is in the warehouse and I need to wait 14 days for a refund when it's been at the warehouse since Dec 30th 2022.

  Business Response

  Date: 01/12/2023

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused to you with your Amazon order #***-4312340-5390654. Upon checking I see that your item was delivered at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.
  
  As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:
  
  **************************************************************************
  
  If you don't hear from our ************** by January 27, 2023 then please write back so we can find out what happened.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  *****************************

• Initial Complaint

  Date:01/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A repeated issue I am running into with Amazon is that I order something using prime and the order will show as being out with carrier to be delivered by 10pm. 10pm will arrive and it wont be delivered and will then say it is delayed only to be sent back out for delivery the next day to be delivered by 10pm to only not be delivered again. When I call Amazon and ask for reason why it went out at 12pm two days in a row to be delivered and by 10pm that evening 10 hours later doesnt end up getting delivered I get a run around and no clear answer from Amazon. When you pay a monthly subscription for Prime and then your items go undelivered for multiple days and Amazon tries to tell you it is delayed in transit and cant fix their shipping service or guarantee that the item will be delivered when it goes out on the truck to be delivered is frustrating and makes me want to know why am I paying for prime when they wont be completely transparent in what is going on. I dont think it is right nor fair and something needs to be done about this.

  Business Response

  Date: 01/12/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with the Order ID: ******************* regarding the delivery issue. 
  
  I'm sorry about the problems you are having with delivery of your orders and I appreciate you making us aware of it. We use valuable feedback like yours to continually improve delivery performance by all our carriers. 
  
  I have checked and see that delivery notes and delivery hours updated in your account is not clear and easy to understand. Please get back to us with clear and easy to understand delivery instructions and delivery hours so that we can update the same in your account to avoid the problems with your future deliveries. 
  
  After updating your delivery notes and business hours, if you still face issues with your deliveries, please get back to us and we will escalate the issue further to resolve it completely. 
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************