Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an Amazon prime account for quite some time and pay ***** a month for the purpose of being able to order and receive an item at a good rate within 2 days. Recently costs have increased substantially and now I looked to order several prime items this evening and the expected delivery is no sooner than a week. Certainly not what I pay for and I have read several complaints regarding this on the internet. I reached out via chat for a good understanding/resolution and was told there was nothing they could do. The rep offered to cancel my subscription which to me is not a resolution for the purpose I used it for, but when I asked to be refunded I was denied and told they could only cancel it and I would have it the rest of this month. If I cant get my items when I need that again I am paying for no reason. Terrible customer service!

  Business Response

  Date: 01/18/2023

  Hello,

  I'm ***** from Amazon.com.

  The Prime FREE Two-Day Shipping has and continues to reference the shipping method used, which has not changed. When items ship through the designated carrier, they are shipped using the expedited shipping method specific to Prime shipments. There may certainly be carriers currently experiencing some delays, but items are still shipping out with the same methods.
  
  The Amazon Prime Shipping Benefits description page (*****************************************************************************) states, If the item you're ordering is out of stock or unavailable to ship immediately, the shipping method time starts when the item ships. For example, it will take two business days after an item ships to reach you with Two-Day Shipping.
  
  Additionally, Amazon.com Help: Guaranteed Delivery Terms and Conditions (*****************************************************************************) also specifies The [delivery date] guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.

  *****

  Amazon.com
  *****************************

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased kindle ebooks from Amazon between 2016 and 2019. I have receipts for almost all books purchased. The books were removed from my account. Amazon will neither return the books to my account nor issue a refund. I spoke with 2 customer service reps and a supervisor. They all refused to either return the books or issue a refund. I have attached the most recent chat conversation showing their refusal and the PDFs I could find for the purchases. Amazon wiped out my account of my digital purchases. I could not locate all PDFs, but I do at least expect a refund for receipts I kept and can prove that I purchased.

  Customer Answer

  Date: 01/18/2023

  I tried to contact amazon four times regarding this issue.
  
  I talked to FOUR people via chat and directly on phone. First person told me books are auto removed after 1 year "per your policy" I asked twice to see this "policy rule" and was never provided it. The second person said that is not true and asked for an email list of books removed. Then, the email bounced and said I cannot email amazon directly. The third person said I had to buy all the books again The 4th person supervisor refused to re-load the books to my account or issue a refund for the books removed from my account / "taken back" by Amazon.
  

  
  

  Business Response

  Date: 01/19/2023

  Hello ******,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  
  Id like to first thank you for providing us with information regarding your concern. We care deeply about customer experience and appreciate the time you've taken to contact us.
  
  Im really sorry to hear about the inconvenience you experienced and your interaction with customer service. Our mission is to provide a premium quality service, and the situation you described certainly doesnt meet our service standards. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.
  
  As a gesture of goodwill, I've added a $50,00 Amazon.com Gift Card to your account. It will apply to your next order, and you can view your balance and usage history in Your Account here:
  
  *************************************************
  
  Thanks for choosing Amazon.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  ***********************************

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18823020
  
  I am rejecting this response because: The list of PDFs for missing books that I can prove I purchased is incomplete. I sent the complete list of receipt PDFS to the BBB via email. Did you get those? You are only offering me $50, but the list of receipts I have for deleted books from my account is closer to $200 worth of books. And, those are just the books I still have receipts for that  can prove I own.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/03/2023

  Hello,

  We have escalated this issue to the specialist team. The team has asked for more information on this matter.

  Please provide us Names of the Ebooks or order ID's.

  We hope to hear from you soon.

  Customer Answer

  Date: 02/12/2023

   
  Complaint: 18823020
  
  I am rejecting this response because: On January 17, 2023  I received an email from a BBB person named ******* and I let the BBB know that for whatever reason, all of the *** files of the book receipts and titles that I was able to locate were not uploaded to the complaint that was sent to the BBB. I then re-sent all of the *** files and receipts to the BBB via email and  I received confirmation from ******* that they were received. I also provided all of the titles and ID's directly to ********************** when the chat agent ************ requested that I do so. If you look at the chat string with Amazon, even their own rep ************ acknowledged that she had located at least $131 worth of books (not $50 which is what Amazon is offered) and that was only the partial list. It was at that time that she transferred me to the manager *********** who denied the credit or re-uploading of the missing books. Amazon has been provided with a full list of titles and purchase receipt  order numbers multiple times.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/26/2023

  Hello,

  
  Id like to first thank you for providing us with information regarding your concern. We care deeply about customer experience and appreciate the time you've taken to contact us.

  
  As a gesture of goodwill, I've added an additional $100.00 Amazon.com Gift Card to your account. It will apply to your next order, and you can view your balance and usage history in Your Account here:

  
  *************************************************

  
  Thanks for choosing Amazon.

  Customer Answer

  Date: 03/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me since I can only prove some of the purchases made. (So, this still leaves me in the negative of what I originally spent.) Amazon should not have deleted the books and then required me to provide PDF proof of purchase from YEARS ago when they state their own systems do not go back that far. Other customers should be aware that Amazon does this and either save all of their book receipts forever or not purchase books from Amazon.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a kids twin bed for my daughter on January 8 and it was delivered promptly on January 13. I started building the bed and realized one of the legs was defective and I couldnt put the rest of the bed together. I spent 1.5 hours on the customer service chat and phone call requesting just a replacement part. Amazon is unwilling to help me because according to their system the bed has not been delivered. I gave them the tracking number but they still dont believe me. They have told me that I have to wait until the system shows that it was delivered before they will send me a replacement and that would happen in ***** hours, its been 48 hours and its not updated. They also refuse to cancel the order so I can order another bed. So right now I have a half built bed sitting in my living room that I cant use and just stuck waiting for Amazon to fix their tracking system. Amazon has sent me a defective piece and has incorrect shipping information yet is unwilling to help in any way.

  Business Response

  Date: 01/17/2023

  Hello,
  
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  
  We look forward to seeing you again soon.
  
  
  
  
  *****
  Amazon.com
  *****************************

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Kindle Fire stopped downloading books thru my Kindle Unlimited subscription. At Amazon's direction I un-registered the device and attempted to re-register it. The device kept telling me my log in information was incorrect (it wasn't). Even after a password change, I still got the same error. After 3 hours and 6 customer service reps the only advice they could give was to buy a new device and they would give me a 15% discount upon receipt of the new device (not at the point of purchase). From the reviews I'm guessing it's because the new models feature advertising that you can't opt out of. I finally got the supervisor of the escalation team and she told me they couldn't give me the discount because my old device wasn't registered (because they told me to un-register it!). When I asked her for her supervisor, she said she was as high as I could go. And I just noticed that the entire chat session has been removed. According to the archive the last chat was months ago. It seems to me a log in error was a problem on their end, not a problem with the device.

  Business Response

  Date: 01/17/2023

  Hello,
  
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  
  We look forward to seeing you again soon.
  
  
  
  
  *****
  Amazon.com
  *****************************

• Initial Complaint

  Date:01/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased this item from Amazon on 12/28/2022 and it was defective. Returned it on 01/03/2023 and Amazon received it back on 01/05/2023. They are refusing to issue my refund until 02/05.2023 and this is totally unacceptable. I have tired to discuss this matter with their customer service representatives and also a couple of supervisors and they refuse to help me with this matter. They have confirmed receipt of this item and are refusing to issue a refund until 02/05/2023 and said if I did not receive the refund by that time to contact them back.

  Business Response

  Date: 01/17/2023

  Hello,
  
  Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.
  
  As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:
  
  **************************************************************************
  
  If you don't hear from our ************** by Feb/5/2023, please write back so we can find out what happened.
  
  Thank you for your understanding.

   

  *****

  Amazon.com
  *****************************

  
  

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18822933
  
  I am rejecting this response because:

  I was told my refund would take 30 days and this is not acceptable. I have never heard of a refund taking this long. The item was defective and I returned it promptly as requested. I am not sure why you are holding my money after the item has been returned to you. The item was delivered back to you on 01/05/2023

  When I have chatted with your customer service representatives and supervisors they are very rude and unprofessional. I have been told several different things by each of your representatives pertaining to my return and refund. Amazon is a very large corporation and I would expect much better customer service from a company as large as Amazon.

  I want my refund issued immediately and will not accept anymore excuses as to why my refund is taking this long. You have the defective item now issue the refund back to my credit card.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon closed my account without informing me about it. I called customer service and he was insulting towards me, claimed I was a liar but I had all the order #s to prove in my email. They also allow fraud to take place. In addition, if you research deeper on social media, you'll find that *** workers are promoting amazon wishlists, as some are con artists, scam artists, in which they also blackmail and exploit there clients by making them buy from there wishlists to keep safe from harm and exposure. It's a very dangerous scheme that takes place in the illegal online *** industry. If you report it to Amazon, they claim to investigate the situation, but months later there profiles are still active as they continue to commit crimes. Police can't stop this kind of stuff because it is overwhelming. But what's most disturbing is how Amazon protects illegal *** workers which puts them at risk of aiding and abetting felonies. But they got no problem attacking my account as I've been a loyal customer for over ten years with an ******************** store card that never had a missed payment. It's a corrupt company and customer service was insulting and argumentative towards me. Treated me like a criminal but I was the victim of fraud. **************** claims I don't have access to the email attached to the account and that I am not looking at the order numbers from the email, in which makes him delusional.

  Business Response

  Date: 01/30/2023

  Hello,
  
  Thank you for taking the time to share your thoughts and suggestions with us. I have passed your feedback and suggestions along to the appropriate department for consideration.
  
  Please feel free to continue to send us your feedback and suggestions because this kind of feedback is invaluable to us. It helps us continue to improve our program.
  
  We look forward to seeing you again soon.

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18822923
  
  I am rejecting this response because: it's a suspicious company that is not very truthful to there customers. They could be truthful to me and tell me that they closed my account due to personal issues or whatever, but instead they went into this weird denial phase, including rude behavior and being ****** protecting. I never dealt with a business like this before and it is unfortunate because I've been a customer for quite some time and even had a Amazon store card in which I never missed a payment. Another concerning issue is how they have no safe guards to protect people from fraud. In addition, they allow con artists and *** workers to use there platform as well even though their guidelines state differently. These cons, blackmail, exploit, fraud and manipulate people on the Internet in which they use Amazon wishlists to make money. It's a shameful company and it doesn't surprise me today in *******. They make more money through criminal behavior rather than us normal people. I don't want a response. You can close this. These people don't care. I'm one customer out of millions. They'll continue to be immoral. God Bless
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order on amazon.com on 1/10/2023 for Vesganatti twin xl mattress for $203.29 order number 112-7558230-1991434. Package was delivered to wrong address. Reached out to amazon and was informed to file police report and call back. We have had recent issues with orders going to wrong address in different city. Amazon has previously issued refund due to system error on their end with their geocode malfunction. Amazon supervisor informed us issues regarding shipments going to wrong address is on their end. Yet after we were informed address issue was fixed we gave it a shot and ordered again using our CC rewards points. But to our disappointment problem not fixed. Now amazon is treating us like we are being dishonest after they themselves have giving us very information about issues and why they are happening. Tracking #TBA863557788000. Our address is the Winder address in documents provided. Wrong address is the Stockbridge address. Pictures show that our address is not the same residents. Issue has not been handle and no corrective action has been taken to help resolve anything. We have continued to call but we are being told file police report. We also have in delivery notes to verify address. But drivers are not checking and doing so. Address clearly shows items have been delivered to wrong city.

  Business Response

  Date: 01/18/2023

  Hello,
  
  We noticed that you have requested refunds for a large number of orders on multiple accounts because you reported that there was an item missing from the package.
  
  We understand that occasional problems with orders are expected in the normal course of business. However, the unusually high number of missing items that you have reported exceeds this occasional expectation.
  
  When we see unusual account activity like this, we review each account on a case-by-case basis to determine if additional action or account closure is necessary. As a result, we can no longer compensate you for any additional issues with your shipments. If this problem continues, we may not allow you to buy on our site.
  
  If your account is closed, any unused gift card balance will no longer be available.
  
  You can learn more about our policies by visiting the Conditions of Use page at the link below:
  www.amazon.com/conditionsofuse
  
  We would like to work with you to resolve any issues you might be experiencing with our service, so that we can ensure future orders arrive without incident. We understand that missing items are inconvenient, and we want to make sure that our customers receive the products they purchase from Amazon.com.
  
  If you believe you may have received this message in error, or if you would like to clarify your order activity, please respond to this email within 30 days.
  
  Account Specialist
  Amazon.com
  www.amazon.com

• Initial Complaint

  Date:01/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know where to begin other than to say that this has been the most ridiculous and terrible time wasting experience that I have had with Amazon to date!This has been dragging on since Cyber Monday after I saw an advertisement of a promotion for gift cards, which triggered a purchase of several gift cards for those incentives. One was $10 back for a $50+ Regal gift card and $10.50 back for a $50+ Happy Gifts Cards purchase.*************************************************************************************************************************************************************** *********************************************************************************************************************************** Subsequently, due to the time drain and frustration of dealing with this I had requested a $30 then $50 Amazon account credit and more than one representative agreed and promised. I called on Christmas and was again promised this and follow-up and never heard back.I called and chatted again today and the issue was still not resolved so I filed this complaint.I would prefer a credit of the $10 + $10.50 + $50 as an account refund credit to get this over with! If I had known this gift card purchase would have been turned into this fiasco and nightmare I wouldn't have bought them from Amazon!! I have purchased the $50 Regal gift cards before and never had an issue or any kind of complications anywhere near this terrible or time wasting!! Attached in this complaint are some of the chat logs of promises and terrible disconnects, etc.

  Business Response

  Date: 01/31/2023

  Hello *******,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had relating to the gift card promotion.
  
  Upon checking your account, I found that the gift card issue was related to a Branded Gift card. The promotion was offered by the Brand and any issue relating to the promotion needs to be reported to the Brand of that GC.
  
  I have also found that a $60.50 promo credit was already issued as an apology from our end.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  ***********************************

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Keidron Flakes

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 24 NOVEMBER 2022 I placed an order on amazon #***-3401746-8534618 Everything OK. It wasn't the first time I order from Amazon. So I knew I had to wait for my order to arrive to me because the Christmas season ahead and aftewards the weather conditions.On 28 NOVEMBER 2022 an E-mail from amazon arrived talling me that My account was 'temporarily on hold'. OK, I didn't panick because I trust on amazon customer service and knew that the problem would be solved.Nothing could be more far from the truth. I have wasted almost 2 months of constantly E-mailing Them/calling them/contacting them through their living chat service to no avail.At first, Amazon said that my account was 'Temporarily on hold' due to unusual payment activity. After I provide the documentation they asked for at first time, they repply me with ''Either the amazon gift card or the amazon gift card balance that you are using is in violation of our ''Terms and Conditions''.I contacted my Gift card provider Offgamers.com concerning the matter, and they were able to confirm me that the gift cards I used were deemed to be legal by all means.After a wait of more than 1 Month, Imagine..., on 8 JANUARY 2023 They wrote me. This time They changed the history and said that they have removed access to my account and canceled all open orders because ''our records show that this account is related to another account that was closed by Amazon''.Half a Month have passed since their last message and yet I tried to contact them, mailed them, used live chat, and I don't know Why I have to be waiting 2 Months for a purchase of 265$ I did on 24NOV 2022 If I don't have any other closed account like they said. This is painfull to **** really don't want to give up on my Money that I hardly worked out. Oh, I have to say that the rarest part of all of this is that I received 1 Product out of the rest of my order on 29 NOVEMBER 2022. At this day I am waiting for the rest of my order and my account back.

  Business Response

  Date: 01/27/2023

  Hello,
  
  Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business,we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 1/26/2023.
  
  Sincerely,
  
  Amazon.com

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 18822615
  
  I am rejecting this response because:

  I would like to appeal for my AMAZON.COM Account Closure.

  I am trying as much as I can to proof that Amazon.com is closing my account by no reasons whatsoever. This is not the first time I use their services, They are ******************* to buy Online. But this time something happening and they're blaming me for it. I hardly doubt that I did something wrong, I did what I used to do all the times to buy from amazon. And this is the first time I have this Huge huge problem.

  I don't have my money BACK nor I have my items back. As you can see in the proofs Actually amazon sent me ONE of my products contained in my order. This is not an invention, they did it. So the question is, Where is the rest of my order ? or where's my money refund ?

  Amazon kept my account on hold, I have not access to my money.

  I contacted THREE TIMES my giftcard provider Offgamers.com and they prove THREE TIMES that my Giftcards I used to pay were deemed to be legal I have Images of their responses !. And, they're not an unknown business/company. I have bought many many times giftcards from offgamers.com And none of them were ever illegal or alike.

   

  I want a second chance. And I want to have my products!. I am not inventing anything here ;  I have proof of everything that you would need to corroborate that.

  Please, I would like to recover my Amazon.com Account. And Use my money in giftcards that should be all refunded withing it to re-place again the same order ! Without the item I received. Because I need that stuff in my real life I've being using the same underwear for months, and I don't have shorts. This is what I pretended to resolve with my amazon purchase. But at this time the only what I've got is this problem in my life.
  

  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:01/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order 113-3363362-7949859 I ordered a router from Amazon. Amazon said the order was delivered on 1/14/23. It was not. Amazon's own delivery photo clearly proves that it was delivered to a different address. Amazon is now refusing to refund my order and is blaming the carrier. According to Amazon's customer service, ********************** is the carrier. I insist that Amazon correct their mistake and refund the $42.45 that I paid them for delivery of goods as they were unable to complete delivery. In addition, I request that Amazon credit my month of Prime membership to compensate for the cost of "shipping" this mis-delivered order.

  Business Response

  Date: 01/18/2023

  Hello ****,

   

  I'm ***** from Amazon.com.

  It's disappointing to hear our customer service team wasn't able to resolve this concern for you. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.
  
  It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.
  
  I've forwarded your message along to the appropriate supervisory department for their consideration.

  Upon checking your order, I found that a full refund of $42.45 was issued by a member of our Executive relations team on January 17, 2023. You'll see the refund on your credit card statement in the next 3-5 business days.

  We hope to see you again soon.

   

  Regards,
  
  *****
  Amazon.com
  *****************************

   

  Customer Answer

  Date: 01/18/2023

   
  Better Business Bureau:
  
  Though I would like to note  that Amazon did the bare minimum to resolve this issue and did not attempt to make up for the hours of arguing I had to go through with their horrible customer service staff, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************