Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

46,806 total complaints in the last 3 years.
17,744 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello there, I ordered NREAL AR Glasses on Amazon on January 6,2022 was suppose to get the item on same day but didn't receive til Sunday as I got a message saying the package was lost on that Friday of this month and got it on Sunday 8,2022 after a long wait. tried em out didn't want the glasses so I sent em back same day now fast forward today January 17,2022 I still haven't gotta money back after I did my part it shouldn't take that long and hard to do a simple return process I paid $400 plus tax those aren't cheap glasses that's a lot to be holding onto someone's money inflation is crazy bills are high etc y'all get the picture.
Business Response
Date: 01/18/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the delay in the refund for the returned order.

Generally the returns are processed by Amazon in 14 days. In some situations, it may take longer. Certain items can take up to 60 days. This additional time allows our ************** to find and process the item you have returned.

Although the return tracking shows delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation.

If you don't hear from our ************** within 60 days from the time of return, please contact us through chat or call so we can find out what happened and help you further.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Customer Answer
Date: 01/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Refund was issued January 21,2023 thank you again BBB. for the help
Sincerely,

******************
Initial Complaint
Date:01/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *********************** and I am the owner of TusslingCo. My Amazon seller account was deactivated on February 21, 2022.Since my account completely vanished, I would like to know if you can help me get it back. I have tried contacting someone who can help me by case log, calls, and emails, but I only receive automated responses. I am at a loss as to where else I can turn, I would really like to know if I have a chance to recover my store and my money withheld since that date.*Please review my case!*
Business Response
Date: 01/18/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 1/18/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 01/18/2023

Complaint: 18823448

I am rejecting this response because:

Sincerely,

***********************

I didn't any email from Amazon in this email ************************
Business Response
Date: 01/26/2023
Hello ***********************,

We do not have enough information to reinstate your account for one or more of the following reasons:
-- Evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. This may include buyer confirmation of receipt or proof-of-delivery documentation.
-- You may be missing critical business information from your account to validate positive buyer-seller history across other sales channels. Provide supporting documents that includes but are not limited to business website and email or company bank information.
-- We have observed a significant increase to your sales or an unusual change in your selling patterns. Please provide us supporting evidence that you have inventory to fulfill all of the orders placed. This includes but is not limited to copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.

How do I send the required information?
Please click on the View Appeal button on the Account Health page (***************************************************************************) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.
If you have questions about this review or the information requested above, visit selling account reviews for seller-fulfilled orders (***********************************************************).

You can view your account performance (***************************************************************************) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app: ****************************************************************************
-- Download the Android app: ********************************************************************************************************

Thank you,

Amazon.com
Customer Answer
Date: 02/03/2023

Complaint: 18823448

I am rejecting this response because:

Sincerely,

***********************
HOW AM I SUPPOSED TO ACCESS AND COLLECT THIS INFORMATION IF I DON'T HAVE ACCESS TO MY STORE? IT IS TOTALLY DEDSPARATE! this is just an automated response.
Business Response
Date: 02/14/2023
Hello

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from
the seller via email on 14 February 2023.
Sincerely,

Amazon - Seller Performance.
Initial Complaint
Date:01/17/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Dear All,Please allow me to explain my grievance; I want to pay my debt ($388) to Amazon. I have tried every means of communication but no one is responding. I have an Amazon.com account that I have shopped many times for a long time. Because my bank considers one of my purchases suspicious, he received a refund from amazon by making a chargeback without my knowledge. I already had a fight with my bank about it. But Amazon has closed my account due to this transaction and wants me to add a new payment method. But I can't add it because I can't log into my account. I have repeatedly told by mail and phone that my credit card problem has been resolved and that I want to add a new card. They say they will return, I have not received a response for a week. I just want to pay my debt and access my Amazon account. Please someone help me now. You can see the screenshot of the last e-mail I sent to Amazon in the attachment.Best Regards *************************** EYUP BUGRA TOKGOZLU
Business Response
Date: 01/25/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-01-25 confirming account reinstatement.

Sincerely,

********
Amazon.com
==========
Customer Answer
Date: 01/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Eyup Bugra Tokgozlu
Initial Complaint
Date:01/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau!On December 31, 2022, our account on Amazon was suspected. In the performance notification is written that we have items listed against an ASIN that is misbranded, and is infringing on a third partys rights.The ASIN is B0BPPTFK3Y.As it was requested, we prepared a plan of action as well as attached an invoice. In our plan of action, we explain in detail all the circumstances of the violation. We applied many corrective actions to change the situation. Also we have developed a great number of preventive measures to prevent the similar violation in the future. We sent our appeal several times as well as made many calls to the Account Health Support. However, nothing happened. Our account remained suspected. We are asking you to help us with this problem. All the documentation is attached to this complaint. We are very waiting for your response.Yours truly, ****************
Business Response
Date: 01/18/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. The Seller will be contacted by a different team upon completion of their review.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 01/19/2023

Complaint: 18823332

I am rejecting this response because:

We have already provided Amazon with all the necessary information. Now we have duplicated this information as well as documents. We are very waiting for a positive response from Amazon.

Sincerely,

****************
Business Response
Date: 01/29/2023
Hello,

We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 02/03/2023

Complaint: 18823332

I am rejecting this response because:

We would like to comment on Amazon's response. We completely disagree with him. Amazon's response does not contain a single word as to why our account cannot be reinstated. At the same time, we have prepared and sent a detailed plan of action, as well as an invoice for the requested product. The fact that we cannot provide the supply chain documents is absolutely not up to us. This is the policy of our supplier, and we agreed to it by signing a cooperation agreement with the supplier. It is incorrect for Amazon to force us to send the supply chain documents, because if we do this, we will have a legal dispute with our supplier. The invoice we provided is valid, and our supplier is reliable. We demand to accept the documents and reactivate our account!!!!!!

Sincerely,

Nuriia Ryspekova
Initial Complaint
Date:01/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-5994539-0756219 Jan 4, 2023 Zinus 8 Inch Foam and Spring Mattress / CertiPUR-US Certified Foams / Mattress-in-a-Box, Twin $113.21 Order was Cancelled on the 6th of Jan and returned on the 7th as it was NEVER delivered I did NOT accept delivery I was told by Agent on 14th Jan I would receive my refund on the 16th of Jan. which I never did. Then on the 17th of ***** was told I needed to wait another 3-5 days. Then by a 3rd agent I was told then was NO WAY to give me a REFUND.Why the games and trying to STEAL MY MONEY??? This is against the *** and I'm out money not just the $113.21 -
Business Response
Date: 01/19/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the delay in processing the refund on the undelivered order.

Generally the refunds are issued within 7 days once the order reaches back to our fulfillment center however I see this order is still not returned by the carrier resulting in this delay for the refund. I'm sorry for that. I've reported the issue to our team and have now issued a refund for you back to the original payment method.

The refund will reflect back as per the bank norms (generally 3-5 business days). Confirmation email sent on Wednesday, January 18, 2023 at 1:31 PM (PST).

I understand you would like additional refund because of this delay however I apologize, we are unable to issue further refund on this order. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:01/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 18 I placed an order for 4 items totaling $153.45 I have reached out to Amazon multiple times after being informed the item was delivered. I informed them I have proof that it is not the building to which I reside I was told there is nothing they can do because it said delivered So I am now out of the money spent and the items I.do not know what else to do after several attempts to resolve and need help to take on a poor business who do not stand by there consumer and do not hold there staff accountable
Business Response
Date: 01/18/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the package says delivered but did not arrive.

I've checked on it and I can see the issue was escalated to our team and they have investigated this matter. Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.

Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See ********************************************************************************************* more information.

We are unable to share any further insight or investigation details. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/19/2023

Complaint: 18823265

I am rejecting this response because: my proof shows they did not deliver the package to my address and the company made the delivery error. It is clear they are not taking any accountability here displayed poor consumer care

i am requesting further support

Sincerely,

************************
Initial Complaint
Date:01/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ******************************I am writing to reactivate my Amazon account, as Amazon prevents me from saving my account. The Amazon team isn't doing anything about my problem at all. My seller account was deactivated without pre-checking. I took responsibility, and these violations were removed from my account. Even though this was the case, Amazon kept rejecting my requests. Because it was suspended, I can't do anything. I asked the Seller Support team for help with getting rid of the violations. They told me to appeal the account deactivation, which I did.So, because of the violations on the listings, I can't reactivate my account. At the same time, I can't fix these problems because my account has been deactivated.No one on the Amazon team can help me solve the problem. Every day, I lost money because Amazon was careless and didn't do what they were supposed to do. They don't care at all about how I try to solve this problem.I would appreciate your help reinstating my Amazon account(*********************).
Business Response
Date: 01/18/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 1/18/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 01/24/2023

Complaint: 18823276

I am rejecting this response because:Amazon didn't respond to me on January 18, 2023.
Previously, I informed Amazon that my account health is clear, and there aren't any notifications about ASINs: B0B82ZVMYJ, B0B82ZZ1J9, and B0B831Z9NT.
Consequently, Amazon cheated you when they told you they had sent that message requesting me to send the necessary information.
I haven't received any message from them. Moreover, I had a conversation with Amazon Specialist on January 23, 2023, trying to know about the message dated January 18, 2023. The specialist told me that I should submit something necessary again. He couldn't clarify what Amazon needed. But as you can see on the screenshots, my plan of action was still in progress. So I concluded that Amazon specialists aren't trained to see simple things, even the status of my appeal.
They cheated you and me to circumvent the responsibility. Their behaviour is damaging my Amazon business every day. I live in *******, and my sole resource of money was being destroyed by Amazon's incompetence.
I kindly ask you to review my evidence and reactivate my account.

Sincerely,

*****************************
Business Response
Date: 02/02/2023
Hello,
We have reviewed the Seller's account and are unable to reinstate them or provide an appeal path at this time. No communication will be sent to the Seller, as they have already been final-worded and identified ineligible for reinstatement.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 02/13/2023

Complaint: 18823276

I am rejecting this response because:
My plan of action is still in progress. Attached the evidence.
Consequently, It means that my account is eligible to be reinstated.
Amazon cheated you and sent the message that my appeal is rejected, but It isn't true. So I need to get an accurate response that my account is reactivated.

Sincerely,

*****************************
Initial Complaint
Date:01/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: 01-12-2023 Money I paid exactly: $10.59 I have Amazon Prime which I will be getting rid of. You should see the reviews on TrustPilot, I also left one which I will include these reviews as proof that they are scamming and ripping off their customers. But they shipped an item to me and it said it was delivered, the item never came, so of course, naturally, that means I'd want a refund. They've dismissed me, talked down to me, and REFUSED to give me a refund for an item I never received. I want my refund. It was a Quetterlee fan for my laptop which I needed urgently, now I don't have the money to get it and now I'm going to miss A LOT of work due to their negligence and refusal. This dispute, I need it to be handled asap. This could make me homeless.Amazon absolutely refuses to solve any of their customer's issues anymore and because of that, they keep getting 1 star ratings all over the board, especially on TrustPilot. They're nasty business practices need to be stopped. It is UNFAIR to refuse a refund to a customer that didn't get their item and on top of that, the worst thing of it all, I was PROMISED one and then later that day they refused me. Here is the Order # for my account: Order# ***-7413270-6559444 Here is the tracking # for my account: ********************** It says received and on front door/porch. I get text updates and email updates when I order something to keep VERY close track of it. I checked THE moment I got the delivered notification. There was no knock, no package, nothing. I am NOT responsible for a company sending my package to the wrong area. That should be on them one hundred and ten percent. That means they are starting to scam their customers out of money and I am NOT going to have that. The reviews I print screened are all reviews on the same page I reviewed them on. ********************* is me. The rest are complaints right below mine, all one star, all calling out Amazon for scamming/bad business practice.
Business Response
Date: 01/18/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the package says delivered but did not arrive.

I've checked on it and I can see the issue was escalated to our team and they have investigated this matter. Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.

Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See ********************************************************************************************* more information.

We are unable to share any further insight or investigation details. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/22/2023

Complaint: 18823251

I am rejecting this response because: It's actually illegal to not provide a refund for a promised service, do they not realize that? That's called scamming. They provide the service of prime + 2 day shipping. That rule does not work in this scenario. I want a refund or I'm going to have to file a dispute with my card company and get the money back that way. But I am not backing down till I get my money back. They OBVIOUSLY sent it to the wrong address and how is it fair that I lose my money due to this complication? It's not. It's illegal and it's bad business practice. Scamming is completely illegal across the entirety of the US and your company can face legal repercussions for doing stuff like this. I'm not accepting this response, I want my refund before I have to take it to my card company or a ***********.

Sincerely,

*********************
Initial Complaint
Date:01/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Honorable BBB.org!I appeal to you as the last resort and really hope that you will help to restore justice.I am *************************, an Amazon Seller. My Seller (Business) Account on amazon.ca (******** MARKETPLACE) [Lemeshechka storefront, e-mail address: **************************** merchant token A2ZF7MX75JK14J] has been deactivated because of the separate account ***************.I had the access to *************** account from March 15, 2022, until May 10, 2022. But on May 10, 2022, we entered into share purchase agreements. I sold my share and no longer own the *************** selling account. Please check the shared purchase agreement and notification of the intention to sell the share. When I owned part of a mentioned account I had access to the account but my participation was really formal I was interested in selling the product that was listed in the *************** account. And as I mentioned now I do not have ANY kind of relationship with the *************** account!I would like to note that I cannot influence the unblocking of the mentioned account in any way, since I do have NOT ANY RELATIONSHIP with it right now!I have attached my national id card that allows identifying my personality as the actual owner of the account and I am ready to provide any other documents needed for verification. I also attached all documentation about the share purchase and also legal audit.I urge you to pay attention to this appeal. Doing business on Amazon.ca is also a source of income for my family and the main professional activity of my employees. If access to my account is not restored, I will have to stop running my business on amazon ca and cut the number of employees.I am an honest seller and employer and I want to continue working for the benefit of the country by developing my business, saturating the market with necessary goods, and creating additional jobs. I hope that my complaint will be heard. Sincerely, *************************
Business Response
Date: 01/18/2023
Hello,

We have decided to reinstate this sellers account.

We sent an email to the seller informing them of this decision on 01/18/2023.

Sincerely,
Amazon.com Seller Performance
Initial Complaint
Date:01/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My selling account was blocked. For more than three months I have been trying to reinstate it, but all in vain. I am asking for your help in unlocking my account. I assume that Amazon has stopped reading the appeals, as the answers come very quickly. They don't tell me any details on the reasons, nor do they tell me to stop sending them. If I no longer have a chance of getting my account reinstated, let them tell me so and I'll start new business. Please get in touch with them. I want a definitive answer. I don't know what to write in the appeals anymore, as I have described everything possible in my new business model in general.
Business Response
Date: 01/18/2023
Hello,
We have reviewed this sellers account and require more information to complete our review.
We have requested the necessary information from the seller via email on 18-Jan-2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 01/18/2023

Complaint: 18823225

I am rejecting this response because:

I got no email requesting documents for review, I only got an email restating that my account has been deactivated. In previous correspondences with them I had sent most of the documents they requested, yet they have refused to reactivate my account. Please help me, their action has seriously affected my business, and this is the second time they are deactivating my account and freezing my funds for no just cause. Please help me resolve this.

Sincerely,

*******************************
Business Response
Date: 01/29/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their seller account on our site. We took this action because an investigation of their account indicated that the customers seller account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on29 Jan 2023.
Sincerely,

**********
Amazon.com
Customer Answer
Date: 02/03/2023

Complaint: 18823225

I am rejecting this response because:

Sincerely,

*******************************

We have provided all the information they requested to reactivate the account, yet they refused to do so. More so, they have illegally held on to our money in the account. This is very unacceptable.

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Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

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