Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

45,745 total complaints in the last 3 years.
17,747 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started selling on Amazon in July last year and by August my account was deactivated due to "Section 3 Violation" which was a drop shipping violation and was told the money being held in my account which is $37, ****** for 90 days. My account was deactivate August 21st, 2022. It is now January 17th and I have still not received my money. Amazon disbursement team sent me an email scheduling a virtual ID meeting on January 11th at 10a est. I was on the call and waiting from 10-11:30a and no one every got on the call. I was sent an email a day later asking to reschedule the meeting and pick some days but I have no received an refund or communication. I have sent all items requested by the disbursement team and I am now being ignored. It has now been 149 days and I have not received my money. This has caused me financial hardship and I am currently facing loosing everything because Amazon is refusing to pay me the money that is mine. I have proof that no one ever got on the call and emails showing the dates I have reached on as well as phone calls.
Business Response
Date: 01/22/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Regards,
Merchant Credit Team amazon.com
Customer Answer
Date: 03/10/2023

Complaint: 18824553

I am rejecting this response because:

My name is *************************. I have a closed complaint against Amazon that I would like reopened. Amazon has not communicated with me or released the 35K in funds they have held for over six months since August 25th, 2022. I filled this complaint on January 22nd, and it is now March, and NO ONE from Amazon has emailed, called, or texted me to follow up.

This is causing me financial stress, and I need the funds released asap. When the last complaint was filed, Amazon said they would be in touch with me in 7 business days, and I have not heard or received anything from them.

If this isn't resolved, I will be forced to hire an attorney.

Thank you for your time and handling reopening this case.

****************************

Business Response
Date: 03/15/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Merchant Credit Team Amazon.com
Business Response
Date: 03/20/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Merchant Credit Team Amazon.com
Business Response
Date: 03/25/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Thanks,
Amazon
Business Response
Date: 03/30/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Business Response
Date: 04/04/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Merchant Credit Team Amazon.com
Business Response
Date: 04/14/2023
Hello *************************,

Funds for the amount of USD 34763.65 were transferred to your bank account ending in 543 on 2023-04-11. They should arrive within 10 business days.

We're here to help.
If you have any questions, or if after 10 business days the funds have not been transferred to your account, please contact us at ***************************************.

You can view your account performance by going to "Account Health":
*********************************************************************************
You can also select "Account Health" on the home screen of the "Amazon Seller" app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS App:
***********************************************************************
-- Download the Android App:
********************************************************************************************************

Thank you,
Payments Specialist
Amazon.com
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have used my card and gift cards to purchase things through my amazon account, yesterday it was put on temporary hold due to "suspicious behavior". I proved and sent all things asked of me by them, gift card receipts, credit card, gift card itself, and they sent me an email earlier in the morning saying that due to further details, they need to close my account. I already had money inside that amazon account through the gift card I bought yet now I can't get my money back because they close my account???
Business Response
Date: 01/27/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on December 17th, 2022.

Sincerely,
Amazon.com
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are 2 issues---1) ECHO NOT WORKING---I am writing you guys because I am exasperated and getting very frustrated about the issue with the Echo that was supposed to be free but now is not working due to you guys disabling it. Back on May 27, 2022, I received an Amazon email (see below) saying that you guys will be discontinuing the Cloud Cam. In exchange you will be giving me a Blink and an Echo. However, I got the Blink camera code (after calling several times by the way) but not the Echo. The ** rep told me to buy it and then he will refund it once I received it. Again after several calls to various reps which were either rude, ignorant or just plain #$#* and would hanged up on me. A rep in early Jan though refunded me the Echo. The problem did not end there though. I gifted my Echo to my ************************. Now, as embarrassing as it was to me, he told me it's not working that it was disabled by Amazon (due to being refunded). What the h*** is this---I was told that I would be given a free Echo. Since it did not arrive, was told to purchase and will be refunded once received. And now having done all that, the Echo is disabled. WTF is this.Please do the needful and ENABLE the Echo again as its embarrassing that a gift is not working for my friend.Here is the receipt ORDER # ***-3224240-9779468 Attached is the pictures of the ** of the Echo.2) UNABLE TO RETURN THE AMAZON BOX SPRINGS DUE to amount being Zero because the 1st one got lost and package not received. ORDER # ***-5878204-4322636 amount we paid $160.18 This is the problem. We ordered this last Dec 2 and it got lost and we did not get the package. When we called they put a replacement. We got that one, however, we assembled it and its not good as its sagging still. Basically defective and different from website description. Now, since we got the replacement, it shows "zero" amount. We tried calling the phone number and again, no help was given.
Business Response
Date: 01/18/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Echo device and the return. I'm sorry for the inconvenience caused.

1. I've escalated the issue and got the ECHO re-activated for you. I request you to please restart the device, connect it to internet and login to Amazon account to be able to use it.

2. I've created a return for you on the mattress order using *** drop off label. Upon we receiving the item and processing the same, a refund of $160.18 will be issued to your original payment method.

I've also reported these issues to our team to ensure this is checked and does not happen again. I hope this helps.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:01/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item on 1/2/23 that had a 60 day money back guarantee that was listed on the site. Contacted Amazon on 1/13/23 about getting a refund for that item. When I messaged support twice, was told that it would ve refunded but they would need approval. Then advised to throw the product away. When I asked if they acknowledged the guarantee or see it on the site, I was ignored and my chat was closer.I later received emails, referring to the wrong order, stating they cannot refund me since I cannot mail back the item due to health reasons. When I communicated that they had the wrong order, that I was promised a refund, and that there was a guarantee. They kept responding with the same message referring to the wrong order.I left a review about the product why I wanted to return it (it made me ill) and how the money back guarantee was not honored. I got a message from from Amazon that this review was against their policies, it is not. I contacted the *** to file a Consumer Review Faitness Act complaint. They filed the complaint for both the review and the non-refund and adviser me to file a complaint with BBB.
Business Response
Date: 01/18/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the order number you are referring to.

Please share the order number with us, so that we can review the issue and assist you further.

Rest assured, once we have the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 01/19/2023
The order number for this complaint is 114-1101012-0068261, item **** for ***** plus tax.
Business Response
Date: 02/09/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter. After thorough review they've issued a full refund of $11.44 for the item on February 9, 2023.

Refunds typically gets processed within 3-5 business days from the issue date.

Once processed, you'll also be able to see the refund request here:

***********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 02/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:01/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***************************** owner of The Buyers Lot store, I ask for your help since I don't know who else to approach I have only gotten automatic and almost instantaneous responses from Amazon when I have wanted answers since my store had no transactions for a long time and was deactivated for no reason on July 18, 2022.I ask you to help me intervene as the reason my store was without transactions is that I was in the process of transitioning to an Amazon model that would improve my business practices much more, I have a lot of work and money invested there. the evidence and explanation are in the attached document below. PLEASE READ MY CASE!
Business Response
Date: 01/18/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their seller account on our site. We took this action because an investigation of their account indicated that the customers seller account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 11/3/2022.

Sincerely,

Amazon.com
Initial Complaint
Date:01/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order 111-9525188-9800228 had two items in it which were the ********* doubleshot and the gillete fusion razors. The ********* doubleshot cost $28 and the gillete was $18.19. I placed the order on 01/10/23 and it was marked as delivered on 01/13/23. I never received this order but when I contacted customer service I was told to wait 3 days to see if it shows up which I did, but it still never showed up. I was only issued a refund for the ********* doubleshot for $28. I am still owed $18.19 for the gillete razors as both items were under the same exact order and tracking information which I didnt get? **************** claims they cant issue me a refund for the gillete razors because its marked as delivered, but they can only issue me a refund for the ********* doubleshot even though it was in the same exact order? This is ridiculous customer service and unreasonable explanation. I need my refund of $18.19 immediately this is outrageous I have to jump through hoops just to get a resolution
Business Response
Date: 01/18/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and escalated the issue to the concerned department.

After reviewing they've issued a refund of $18.19 to the original payment method on Wednesday, January 18, 2023.

Refunds typically gets processed within 3-5 business days from the issue date.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
amazon.com
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted Amazon customer support dozens of times through chat and even phone call and keep getting automated responses denying me a rightful refund. I have returned an item back on 11/3/2022 and have receipt proof of drop off of return at Amazon Hub Counter+ located in a Whole Foods. I returned the item directly back to Amazon and the item is deemed not returned to return center. Email responses ask me to contact return carrier and to wait 60 days. It has been well over 60 days. Return carrier is literally them. I have since been charged again for the item. Automated email responses insist they have not received the item so cannot refund or assist any further. I have literally returned the item and am now charged for it. Order #***-7418272-1471405 Item-Cotopaxi ******* Reusable Tote
Business Response
Date: 01/18/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the retro charge on the returned item.

I've checked on it and I can see we have received only one item in the package that was returned to Whole Food. The return was initiated for the following 2 items.

1 x Cotopaxi Del Dia Bataan 3L F**** Pack - Del Dia 3L One of A Kind!
1 x Cotopaxi ******* Reusable Tote - Del Dia One of A Kind!

We have received 1 x Cotopaxi Del Dia Bataan 3L F**** Pack - Del Dia 3L One of A Kind! at our return center and processed the same however the other item was not received hence you are charged again for that missing return (as it was refunded in advance).

We are unable to refund that item until we receive it back. Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/18/2023

Complaint: 18823934

I am rejecting this response because:
I have returned the item and saw with my own two eyes that the item was scanned in with a label attached by the employee. Now the item is missing at the fault of your employees and you are charging me for the item that I dont have. I have receipt proof that each item was scanned in individually, and not through a return label on a box. The items were returned directly to an Amazon Hub Counter. No box or label needed. I dont understand why i have to argue about your own companys procedures. If the item wasnt presented, the employee would not have been able to scan it in for return. Something went wrong in the hands of your employees. Imagine I purchased an expensive item and returned it and you claim to not have received it, you would just charge me like this and Ill pay thousands of dollars on something I no longer have? Wow Amazon.
Sincerely,

*********************
Customer Answer
Date: 01/30/2023
Attached are the email receipts for
1) return method- 11/3/22 My selected return method was Whole Foods Market. This choice allows only no box or label returns, which means no shipping box or shipping label was used to pack the items. They pack and ship the items back for you and I just brought the items themselves to return. The employees attached a return label to EACH individual item and scanned them in for return.
2) return drop off confirmation- Email receipt that was sent to me after items were dropped off and scanned in same day on 11/3/22.
Conclusion: Amazon clearly knows how their return processes work. They claim one of the items I returned in this order has not arrived in their warehouse therefore they cannot assist further and have charged me for the item that I clearly already returned. I dropped off the items for their employees to ship back, so either the item was never sent back by the employees or it got lost in transit back to their warehouse. Theres no way I would know what happened after drop off and shouldnt be charged if they lost the item. The item they charged was Cotopaxi ******* Reusable Tote for $23.90.
Business Response
Date: 02/09/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about the credit card dispute you filed on Order 111-7418272-1471405.

To correct this problem, we have asked your card issuer to close the dispute in your favor.

You should have received a refund of USD ***** on your credit card .

We are sorry for any inconvenience. If you need more information about the dispute or the credit card refund, please contact your card issuer.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:01/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,Since September 8, 2022, some of my listings (product - Victorinox-branded knives) have been changed to the status of FC processing. Namely:ASIN - the amount of items B00062AE08 - 6 B000IXDEWU - 16 B0019WXLS6 - 42 B0019WXHOY - 5 B0019WUMIS - 12 B0019WZ7EW - 236 B000MF2ROU - 22 B000MD7LIO - 33 B000GX9KJS - 31 B00092RF0C - 32 B000MF467Q - 27 B000IXBI3C - 11 B0019WUL8Y - 42 B00092PMXY - 11 ******************************************** - 15 B005LRYQN4 - 12 B0019WXJ5Q - 12 B0019WUKK8 - 16 B0019WXOQU - 19 B000MD7LMK - 17 B001DZM252 - 38 That is, all of these items have become unavailable for removal or sale due to FC processing status (see Screenshot1). Usually, this process takes 5-7 working days, but in my case, it has been 4 months. Also, I have not received any warning or description of the reason for such a long delay. On the phone, Amazon support promises to wait another 5 days and there will be a result. And so every time, without giving exact dates.This item is essential to me, so I am asking for your help speeding up this process and finding the reason for such a 4-month delay. I would appreciate it if you would make the items available for sale again as soon as possible. Thanks!
Business Response
Date: 01/18/2023
Hello.

All the inventory is currently under a reserved state as our team has found these products to be problematic. The product(s) current state is unsafe and causing further safety incidents across the ** (North American) Facility Network. Our goal for this request is to have the prep team add sufficient prep to the item(s) and Amazon will be applying this prep to the item(s) to avoid any further safety problems.

The sellers request is already being investigated in Case ID: *********** where I've asked for them to reach back out to the seller and provide an update. No further action can be taken via a BBB complaint.
Customer Answer
Date: 01/18/2023

Complaint: 18823653

I am rejecting this response because:

I have not received any new information as I already know for four months that the entire inventory is reserved as the team has found these products problematic. Usually, this process takes 5-7 days, 17 times less than the current timeframe for the procedure with my items. I am very concerned about this situation as I believe holding my merchandise for a long time is illegal without giving exact dates and reasons.

As the team says, my request is already being investigated under case ID: ***********. But all I received was an auto-response, which you can see here:

"We will take your concern about the ASINs: B00062AE08 B000IXDEWU B0019WXLS6 B0019WXHOY B0019WUMIS B0019WZ7EW B000MF2ROU B000MD7LIO B000GX9KJS B00092RF0C B000MF467Q B000IXBI3C B0019WUL8Y B00092PMXY ******************************** ********************* ********************* B000MD7LMK B001DZM252 B0000CF8ZV. into consideration. Although we are unable to follow up with any decisions or actions made by our teams, we do promise that your message has been reviewed at an executive level. These units have been sidelined at the fulfillment center for additional processing, such as transshipment, verification of item dimensions, and weight or pending investigations. All the inventory is currently under a quarantine state as our team has found these products to be problematic. The product(s) current state is current unsafe and causing further safety incidents across the ** (North American) Facility Network. Our goal for this request is to have the prep team add sufficient prep to the item(s) and Amazon will be applying this prep to the item(s) to avoid any further safety problems.We are reviewing options with the removals team to see how these ASINs can be safely removed/returned, without causing further injury to Amazon's warehouse population."

In 4 months, there has been no progress, and they refuse to give me details of the case. And most importantly, my goods are not for sale.

Sincerely,

***********************************
Business Response
Date: 01/27/2023
Hello.

All the inventory is currently under a reserved state as our team has found these products to be problematic. The product(s) current state is unsafe and causing further safety incidents across the ** (North American) Facility Network. Our goal for this request is to have the prep team add sufficient prep to the item(s) and Amazon will be applying this prep to the item(s) to avoid any further safety problems.
The seller's request is already being investigated in Case ID: *********** where the seller was informed that will be notified once the team in charge find a solution and way to return the units. The seller also was informed that it's an action that automatically will be taken, and we can't keep the case open as we don't have an ETA.

No further action can be taken via a BBB complaint.
Customer Answer
Date: 02/03/2023

Complaint: 18823653

I am rejecting this response because:

From day one, I've been notified that "All the inventory is currently under a reserved state as our team has found these products to be problematic". But unfortunately, this auto-response does not bring any new useful information.

It takes already 4 months for Amazon to figure out exactly what is wrong with the product. I can't even imagine how long it will take to repackage the item.

In fact, the merchandise is standing still and if there was indeed a proceeding, I as a seller would know the results.

Thus, Amazon is withholding the item and not providing an update on my item. While my business suffers because of this.

Sincerely,

***********************************
Business Response
Date: 02/12/2023
Greetings from Amazon,

We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID : *********** for more information.
Customer Answer
Date: 02/15/2023

Complaint: 18823653

I am rejecting this response because:

I'm grateful for the work that has been done, but only 3 of the 23 ASINs have become active and available for sale. Unfortunately, in 4 months that's very little and I have no idea how much longer I can wait like that. It could take years. Please speed up the process of restoring the rest of the ASINs, as it should be in a week.

Sincerely,

***********************************
Business Response
Date: 02/22/2023
Hello.
The seller needs to respond to the open case 11982374851 where the concern is being investigated. Issues like this cannot be escalated via the BBB.
Have the seller respond to the case 11982374851 via email.
Business Response
Date: 03/03/2023
Greetings from Amazon,

I understand that the Seller is contacting us regarding their items that are under reserve status.

I reviewed this matter and it appears that it has been thoroughly investigated under case ID ***********.

According to their investigation;

At this time, all units will remain in reserve until further notice due to unsafe prep causing injuries in the ******************* The ***************** Partner Relations Team is unable to expedite this process as it is a major safety concern. There are no further updates I can provide in this case. Hence, I will be marking this issue as resolved.

I recognize that this is not the result that you were hoping for, but I want you to know that I did my best to provide you with the correct information based on our current policies.
Customer Answer
Date: 03/06/2023

Complaint: 18823653

I am rejecting this response because:No one gives me any answer. My product has been held for 6 months. I am suffering major losses because Amazon has decided that my product is unsafe. However, for 6 months, no one has conducted any inspection, has not provided any meaningful information. I am in obscurity.
They brazenly deceive me that the work is actively being carried out. However, I don't see any results. It was possible to solve this issue or find any solutions in 6 months.
Every time I get the same answer: "We will let you know." What is preventing the Amazon team from solving the problem? Why is it taking 6 months? Why should I bear damages for Amazon's irresponsibility?
Only 1 listing has been activated. How much more time is needed? 6 months for one listing is too long. I can't wait the 10 year to solve the issue! It is a horror!
I am asking for evidence that my issue is being resolved. I have been ignored for six months.

Sincerely,

***********************************
Initial Complaint
Date:01/17/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,On December 6, 2022 I placed an order for a computer that had 40%dicount on it, and it was a really good deal.ORDER # ***-4045748-6118606 My wife held the item until the 24th since it was my Christmas present. When I opened the item, I saw that the item was damaged. I called amazon for assistance. The representative told me to buy the same item for a more expensive price and the day I receive the new item I would get the price difference on my CC account. But they would not refund the difference for the taxes, which I thought it was not fair and I cancelled the deal, after sleeping on this idea, I called back and decided to go with this, and I fallowed the link sent by email and fallowed the strictions given by the representative.new order: ORDER # ***-2282412-4081836 original price: $1,240.19 Price of the replacement: $2,329.34 I reached back a lot of times over the phone to get the price difference and they kept asking me time to process it and they never did.Today I reached back by chat, and they don't want to honor the refund for the price difference, I have spent so much time on this. the second computer I had to drive multiple time to *** to get it, I have installed a lot of software on the new computer.I just want them to honor what they said or give me a new replacement for this computer.I'm attaching the emails.Thank you!
Business Response
Date: 01/18/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience caused regarding the damaged order you have received.

I understand you were promised for the price difference refund however I'm really sorry, I can see the price difference is above $1000 for the item you have purchased with us. Unfortunately we are unable to refund this huge difference. I know this was promised by the associate, I've shared the feedback with our team for necessary action on this issue to avoid it happening again in future. We are not able to refund this high amount in the price.

I kindly request you to please return the original order as well as the one that you have purchased (unless want to keep for the price you have paid for) for a full refund on your account as replacement is not available. I'm sorry again for this hassle. Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/18/2023

Complaint: 18823511

I am rejecting this response because:

I'm already too invested on this and I don't think this is fair, I was guided by you to get that exact computer as a replacement. I'm not requesting for a price match, my request was a replacement.

When I bought it was sold by amazon, and since I have prime it should give me an option for a replacement. it is on your policy!

I bout the item during the sale and I can not buy it for the same price again you package was really poorly packed and damaged my item. why do I have to pay for it?

Also I have all my software and personal files on the new computer, I spent a lot of time configuring and restoring backups, please just honor what you said, this is becoming a huge lost for me.

Sincerely,

*******************************
Initial Complaint
Date:01/17/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 13, 2023, I order Native Deodorant from amazon. 4 items in total. I received only 1 items. After months I was finally able to get a refund for the three items I never received. Then on December 26, 2022 I received an email from amazon stating that If I didn't return the products they were going to charge my card on file. I finally spoke to someone via chat on the amazon website (December 27, 2022) because you can not get a customer service number. They stated that I would not be charged. However yesterday I was charged by Amazon for the deodorant.
Business Response
Date: 01/18/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the retro charges on the deodorant order. I've shared the feedback with our team to get this checked and avoid it happening again.

I've issued a full refund for the charges applied on your account back to your original payment. Refunded 3 x $10.31. The refund should reflect back on your billing statement in 3-5 business days. You will receive an email once the refund is completed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Business Response

Business Response

Business Response

Business Response

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Amazon.com is BBB Accredited.