Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I originally purchased this item order # ***-1271246-3377053 although it was damaged during shipping the ****** service rep stated to reorder which I did order # ***-9083787-***7013. The rep stated since the original purchase was on sale I would be refunded the difference in amount of from original purchase since the item was no longer on sale. I have attached photos where the rep stated this. They also noted it to my account which the last rep I chatted with earlier 1/16/2023 confirmed it was noted to my account. Called Amazon 1/17/2023 stated they would not honor the promised refund in the amount difference. The only solution was to return the item. Although according to Amazon the only option was *** pickup involving a person over the age of 21 be present. This would involve me taking a day off of work and loosing even more money after being lied to about a refund. I would like Amazon to honor their in writing promise to return the difference in amount from original purchase to the second purchase that I was swindled into buying from a customer service rep.

  Business Response

  Date: 01/19/2023

  Hello *******,
  .
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We understand your concerns regarding the change in the pricing of the order #***-9083787-***7013 and we're sorry for any incorrect information shared.
  
  The information shared by our specialist team is correct, we cannot offer price match on this order. We request you to return the product for a refund. We can offer a *** drop off label, you can drop the item at your convenience.
  
  We've forwarded your feedback to ensure the associates are coached and situation like this minimized in the future.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Abhishek
  Amazon.com
  ***********************************
  

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've attached the evidence that my business' management was excellentwhen I had access. Please assist me in responding to my account; it is my right as a vendor to be able to enter my store to manage what is required; it is impossible without my market place. Additional evidence of my conduct as a seller.My most recent management (Delivered orders) are listed here, along with their corresponding delivery evidence from each carrier.Order ID: ******************* Tracking number: ************ *******Order ID: ******************* Tracking number: 1Z37V2730314367480 (UPS)Order ID: ******************* Tracking number: ************ *******Order ID: ******************* Tracking number: ************ *******Order ID: ******************* Tracking number: ************ *******Order ID: ******************* Tracking number: ************ *******Order ID: ******************* Tracking number: ************************** (USPS)Order ID: ******************* Tracking number: ************ *******Order ID: ******************* Tracking number: ************ *******Order ID: ******************* Tracking number: ************ *******Order ID: ******************* Tracking number: ********************** (USPS)Order ID: ******************* Tracking number: ************ *******Order ID: ******************* Tracking number: ********************** (USPS)Order ID: ******************* Tracking number: ************ ******* Order ID: ******************* Tracking number: ************ *******

  Business Response

  Date: 01/19/2023

  Hello,
  
  We have reviewed the sellers account and we are unable to reinstate their selling privileges.
  
  We are unable to provide information on our investigation methods 19 January 2023.
  
  Sincerely,
  Amazon - Seller Performance.
  
  Best regards,
  Amazon.com

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18825822
  
  I am rejecting this response because: If they don't reinstated  my account, I kindly ask that they provide me access to my market so that I can see my issues and send the appropriate appeal from the seller performance page.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 07/07/2023

  Im *********************************, the registered owner of the *** WOW Amazon Seller Account. Im writing this letter to appeal or discuss the suspension of my account. It has been suspended since February 21st, 2022 (almost one and a half years now). It took a long time for me to develop a strategy and a plan of action in order to comply with Amazons requirements and to comprehend the main reason for the deactivation notice, but It is impossible to address any infringement without access to my seller central and also to release my funds, which currently total $16,546.52 since theyre also on hold. I would be able to request the release of my funds, as Amazon has held my money for well over 90 days.
  Amazon states that it will not consider my submission if I cannot "provide evidence that I will no longer pose a risk" to its partners and customers, but I have provided Amazon with ample evidence, on multiple occasions, regarding the activities that led to my account's suspension, as well as a detailed Plan of Action showing how I can avoid similar missteps in the future. Like many other sellers, I am now caught in a terrible cycle wherein Amazon demands answers and information from me but then claims my responses are "not sufficientall while refusing to specify exactly WHAT is supposedly missing! No matter how many case logs I open with their Seller Central support team, how many calls I place, or how many letters and emails I send, Amazon never justifies its decision or offers me any insight as to how I might overcome its cryptic objections. I am not refusingand have never refusedto provide Amazon with the information it has requested; it seems the business is only interested in punishing me and withholding my funds, but is not interested in listening to what I have to say.
  

  
  

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************ My Amazon KDP account was terminated because I published the book, ***** Understand Science of Erectile Dysfunction, Modification of Dopaminergic Pathways and Role of ***** book ID: ********* I am filing this claim as Ive done my best to address all issues with my KDP account, but Amazon KDP has become unresponsive to all my appeals. *** sent them detailed plans of action that thoroughly explain how *** addressed the issues that arose with my account, and how I will prevent those problems from happening in the future. However, they have been unresponsive to all messages and appeals Ive sent to them. I would like to request that someone at Amazon KDP review the appeals and the information and work with me to reactivate my account. I dont believe this account termination is fair because this is the first and only book I have ever had an issue with, and Ive done my best to do everything I can to resolve it.Please see the appeal below, detailing all the steps Ive taken to address the issues Amazon found with this book for your reference: The root causes that led to my account termination: 1.I published the following book to my KDP catalog: ***** Understand Science of Erectile Dysfunction, Modification of Dopaminergic Pathways and Role of ***** ID: **********?The cover image of the book was a picture of the ***** medication, and the title of the book was ***** The cover image paired with the title being ***** could be misleading to customers and confuse them into believing theyre purchasing a product instead of a book. ?I did not indicate in the cover image or title that this book was meant to be a companion guide to an existing product. Customers could have mistaken the book to be instead the actual product. 2.I mistakenly infringed on trademarks that I did not have the authority to use. ?I was uneducated about trademark laws and failed to request letters of authorization from the rights owners to use their terms in my books, such as ***** 3.I did not properly address Amazon KDPs warning when I was first notified about this issue:?I was first warned about this book in June 2022. Amazon KDP said my cover image could cause customer confusion and create a negative experience for customers. ?Instead of acknowledging Amazons concerns and working to immediately address them, I left the notification unresolved. ?Leaving this notification unaddressed and unresolved was irresponsible of me. This is ultimately what led to my account termination had I addressed it the first time I was warned my account would not be terminated now.4.I mistakenly included an image in this book that I did not have the license for.?This book is one of my ghostwritten books, and I did not review the book thoroughly enough before I published it on Amazon KDP. If I had, then I wouldve made sure I had the licenses for ALL the images used. The ghostwriter sent me the licenses for most of the images we used in the book, but I was missing a license for one image and didnt realize it until Amazon KDP asked me about it. i.Please see the attached ghostwriter agreement that we signed for this book ?I shouldve kept an organized record of the images used and the corresponding license so that I can easily keep track of the images Im able to use and avoid this mistake. In order to resolve the issue, Ive done the following: 1.Ive removed the book from my catalog and will not ************* 2.I refunded any customers that complained 3.Ive located and reviewed Amazon KDPs guidelines on book metadata: ********************************************************** and companion guidelines: ********************************************************************. Ive also reviewed Amazon KDPs Guide to Kindle Content Quality as well (**********************************************************) to ensure Im familiar with all the policies I need to know when publishing books for sale on Amazon.a.I understand my book was meant to complement an existing product, and therefore I shouldve emphasized that this was a companion guide in my title and cover image in order to lessen customer confusion. b.I understand that my cover image cannot be an image of the product in question, as customers may believe theyre purchasing the product instead of a book. 4.Ive also reviewed all of the other books in my catalog and can confirm that none of the book titles or cover images closely resemble a product which may confuse customers into thinking they are purchasing a product rather than a book. 5.I understand that I need a letter of authorization directly from the brand if I want to use trademarked terms in my book. 6.Ive reached out to the rights owners whose trademarks I mistakenly infringed on and apologized for my mistake in using trademarked terms I didnt have the authorization to use. In order to prevent similar violations from occurring again: ?To prevent publishing books with a title that violates Kindle Content Quality:?I will make sure the cover images of all books published to my KDP account do not resemble a product, and that customers can tell based on the cover of all published books that its a book, not a product.?If Im publishing a book thats meant to complement the use of an existing product, I will make sure the title of the book starts with words like Summary, Guide, or Analysis. This will also lessen customer confusion as itll be clearer that the book itself is not a product, but instead a complementary guide for said product.?I will review the titles of my books before theyre published along with Amazons book metadata policy to ensure that my titles are in accordance with Amazons policies prior to publishing them. ?To ensure every notification is addressed within an adequate amount of time and no notification goes unresolved: ?Next time I receive a warning from Amazon, I will make sure to investigate the root cause of the issue. I will make sure every notification I receive from now on is addressed within 24 hours.?I will make note of every notification I receive from Amazon as well, so I can keep track of them. When *** responded to them, I cross it off my checklist this is how I will be sure to respond to every notification Amazon sends me going forward. ?If I have any questions about whether my book is acceptable I will post on ********************************************** to ask for help or call Amazon KDP Support. If I am still in doubt as to whether a book is acceptable on Amazon, I will not publish it. Ive learned from this experience that its always better to be safe than sorry.?If I do notice any customer complaints about my listed books, I will investigate the root cause of the complaint and address it within 12 hours.?To prevent copyrighted images that I dont have a license for from being used in books: ?I will keep an organized record of every single image used in my books (sorted by each book), and link/attach the corresponding license. This way if Im mistakenly missing a license in my book, I will see it clearly since it will be the only image in my list of records missing a license. ?Additionally, I will review my books three times before I publish them on Amazon KDP to ensure I have a record of every single image used in the book (and the license I have to use it)?To prevent any mistakes of trademark infringement in the future: ?I will check the terms used in the title and description of my book to ensure there are no trademarked terms Im unaware of. I will check *****.gov for trademarks ?I will only use trademarked terms in my book title or listing if I have a letter of authorization from the rights owner and continuous communication with them. ?I hired an intellectual property consultant. He will be there to double-check my books and listings to ensure that I am working within the parameters of intellectual property, and not infringing on anyones IP rights. With this plan of action, I would like to request that my KDP privileges be reinstated.

  Business Response

  Date: 01/26/2023

  On 8/30/2022, we terminated Mr. ******* account as a result of a Content violation found on his publishing Catalog. Mr. ******* appealed the termination decision and after further review, we confirmed the termination was made correctly and he was informed that the account wasn't going to be reinstated on multiple occasions, final email was sent on 9/15/2022. 

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on 12/14 and paid for $700.00 (7 $100.00) gift cards from Amazon. These gift cards were never delivered to me. The tracking verifies they were never delivered to me. Somewhere in the route the carded were stolen and cashed by someone. Many called have been made to Amazon two Ticket numbers were written. D67571565 and D68748609. Each time we called we were promised a refund of the $700.00 within 2 to 5 days with email verification. As of today we have not received anything.

  Business Response

  Date: 01/25/2023

  Hello *****,
  .
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We're sorry to know about the issue with the order #***-8589425-2897038 for the Gift cards.
  
  We've issued a refund of $700.00 to your payment card on January 24, *********************************************** 3-5 business days.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Abhishek
  Amazon.com
  ***********************************

  Customer Answer

  Date: 01/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/27/2022 I purchased a **** EVGA graphics card to the tune of $524.44. The product was advertised by the third party seller as an "official EVGA B-Stock card" listed with the *** ending "****-KL". The product I received was the *** "****-RL". According to EVGA B STOCK company policy *** ****-KL is a three year warranty. *** ****-RL is a one year warranty. Upon registering the card with EVGA, the card does only qualify for a one year warranty. The seller intentionally advertised the card under an *** that would mean it has a three year warranty, knowing this was objectively not true. I reached out to the seller to attempt a remedy, to be offered a mere $50 refund. This was not an acceptable solution, so I escalated to Amazon.Upon reaching out to Amazon, they informed me that they'll allow the bare minimum for me to return the product for a full refund. No offer of additional credit or compensation for the headache of dealing with their platform being used for exploitative fraud. Amazon's allowance of a seller to fraudulently market and sell products on their platform and lack of support when confronted are unacceptable, especially when I pay a membership to shop on the platform. On three different attempts I've wasted time calling to resolve this to no avail, and no additional resolution offer from Amazon. I will not be investing any more time in attempting a resolution.

  Business Response

  Date: 01/19/2023

  Hello,

   

  We have reviewed the information provided by the buyer and we noted that the seller already approved the return request and provided a local return address for a refund. The seller sent the return instructions and a shipping label through the return request raised by the buyer. The buyer may find this label in the returns center or in his/her email ********************** where he/she can print the label to return the merchandise to seller.
  
  
  We have notified the buyer about our decision and asked to initiate the return to be eligible for a refund.

   

  Regards,

  Amazon

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a carport Canopy from Amazon on 11/20/21. The item was delivered on 12/7/21. As of December 2022 the canopy was leaking in multiple places and is defective. Per the sellers on Amazon the canopy came with a 2 year warranty which was verified by a **************** Rep with ********************** ****** on 1/05/23. I attempted to reach out to the company through Amazon with no response back on 12/28/22. Amazon then reached out on 1/3/23 and got no response. **** manually submitted an A - Z Claim as per the notes on my account to have this refunded and I was told it would be **** days. On 1/10/23 I reached out because nothing had happened finally after sitting on chat and on the phone for almost an hour explaining the situation, I was transferred to *** who informed me that yes the A-Z Claim was filed but I needed to be done manually and that I will have it resolved by 1/16/23. Here we are on 1/17/23 and I have yet to hear from anyone. So I reach out again, and have been transferred to 3 people who I have had to explain the same thing to everytime. I am going in circles with Amazon because no one wants to help or cares. I am referring this to the BBB for a resolve since Amazon doesn't want to do anything with it after over a month of going back and forth. My next step if this is not resolved is go with legal action against Amazon. You can contact me at the email above.

  Business Response

  Date: 02/04/2023

  Hello *******,
  .
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry to hear your Carport Canopy is leaking. I understand you're requesting a refund for the Carport Canopy and that an A-to-z Guarantee has been filed on your behalf. In order to qualify for an A-to-z Guarantee the order must be eligible. Unfortunately, this item is not eligible since it is outside 90-days from the original Estimated Delivery Date. You can find more information about our A-to-z Guarantee process in the link below.
  
  ************************************************************************************
  
  I reviewed the seller's page and did not see any warranty information. I've included a link below to direct you to the seller's page.
  
  ***********************************************************;;
  
  With that being said, if your item is covered under a warranty, you'll need to contact the manufacturer. We do not have the contact information for the manufacturer, but I did find the name on the product detail page. The manufacturer for this product is Wilrex. We suggest reaching out to them for further assistance in this matter.
  
  I realize this news may be disheartening to hear, but please know we truly care about your experience. Your candid feedback will be used to continually improve our processes and services.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  

  Abhishek
  Amazon.com Customer Service

  Customer Answer

  Date: 02/10/2023

   
  Complaint: 18824960
  
  I am rejecting this response because:

   

  This response is completely unacceptable. I purchased a faulty item from a Company that you allow to sell on your site. I can find no info for this company to get my replacement as covered by warranty nor can Amazon. I have been told on multiple occasions by many different people that your company is doing a manual AZ Claim READ THE NOTES ON MY ACCOUNT!!!! And see attachments
  
  
  I either want you to send me a replacement cover or refund me the amount. Failure to do so will result in me seeking legal action against Amazon for the amount I paid, plus legal fees as well as any damage that *** have been caused to my property in which this product was intended for. 

   

  Do right as a company and take care of your customers. This will be my last attempt at resolving this matter amicably before I seek legal action.
  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on January 9th, 2023 for 3 items. The total was $43.34. I had a gift card balance so used $19.16.The rest which was $24.18 was charge on my debut card. When I got home late from an errand I had to run after work, there was No packages in front of my door as indicated on the email I read when I got settled in at home. The email sent from Amazon stated a box on January 12th,23 at 1:33 was left on front door or Porch. We all leave the apartment before 8am and we both work and my granddaughter attends school till 3:15pm.Sometimes My granddaughter get home by 4pm depending wither she has to attend after school or if my husband or I work late or might have to attend to an appointment. I live in a NYCHA development . It is not a private development which has 14 floors each floor reside 10 apartments. People come in and out, also there are other people that do not live in the building & come in just to hang out or seek shelter. That is why I have a sign that says "To all carrier. If we are not home please leave my packages with my neighbor at apt. 12J".Sign is in both in ****************** Some of the carriers follow the instruction but some dont especially the Amazon delivery person. It is not fair that customers have to deal with this. According to delivery information on the website . It state that if No one is at the address they attempt delivery that they will leave in a secure safe location. if there is no safe location they will re attempt delivery which they dont. This is false if they read my sign & leaving it with my neighbor is a SAFE location. Not following the instruction on my sign and leaving it on the floor of my front door or sometimes my packages where left in the lobby. These are UNSECURED not safe areas. I call & explained this to them and they refused to give me a replacement which that is what I asked for because the items where needed at the time. Since my daughter already left to her trip I know longer want the Small Traveling Iron,I purchase for her and the turtle food we already purchase at Petco. Therefore I am seeking full refund. They can just replace the **Bar Display Black for accessories. If not then Il take a refund for it as well. I work hard for my money and been a loyal Amazon Prime member customers to be denied both replacement/refund. Supervisor stated leaving it on the floor is consider deliver. It may be considered deliver but it left unsecured, unsafe where the package was stolen and wasn't supposed to be left on the floor. it is not a secure place to deliver and leave it. The carrier should had follow instructions which is clear to read. Sincerely, **********************

  Business Response

  Date: 01/18/2023

  Hello Ms *****,
  .
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We're sorry to know about the issue with the order #***-7694131-1725060.
  
  The information shared by our specialist team is correct.
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.
  
  We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Abhishek
  Amazon.com
  ***********************************

  Customer Answer

  Date: 02/01/2023

  I was unaware i received three messages as I was sick. I read the messages and I dont agree with the  ********. The website in the condition of use regarding Risk of loss with shipping contract.  In the years I have been an amazon prime customer this is new. This is not on the ****************** policy when I first read the terms and conditions. My package was stolen and for them to state that upon delivering any package to a customer and leaving it on the front door is not acceptable. If they knock and No one is home the carrier should follow the instructions left for them on the door! My sign is an 8x10 sign in both English and spanish. Leaving packages on the door is not RISK of Loss. It is Risk of packages not being left in a secure location as stated in their website. Packages were stolen. Why should I as a value customer for years take a risk of not being refunded  for those items and never received. 
  
  at this point I am seeking refund for stolen Items
  
  Best **********************
  

  
  

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few days after Christmas, a pair of ****** Earbuds I bought through Amazon for my son as a Christmas present broke. We contacted ****** who said that their warranty doesn't apply because it was sold through a 3rd party and to try contacting Amazon. We did on the 29th of Dec. and they kindly offered to replace the item. We were thrilled. We packed up the broken set in original box and sent it back the next day. Jan. 15 I get an email from Amazon stating I sent back the wrong item (I certainly, did not) and that it was being disposed of and that if it wasn't returned by the 31st, I would be charged again, and failure to follow their return policies could get me banned from Amazon. I got on a chat with someone who said my complaint would be sent to customer service. Less than an hour later, I get another email saying they received the wrong item and can't send it back. A call to customer service had me talking to 2 different reps and told there was nothing they could do. The 2nd rep said it shows it was received but the serial # didn't match the item to be sent back. When I asked what they claim I sent back she said she does not have that information and there was nothing they could do. So now, I'm left to wait for them to charge me for the replacement and then try to get it back and hope that Amazon doesn't ban me Never mind the fact that I'm being accused of defrauding Amazon without a shred of proof. I wonder how many 100s of people this is happening to. How convenient that they claim Customers send back the wrong item, but they disposed of it and have no proof that it actually was the wrong item. How much is money Amazon making off people who just don't have the will to fight it.

  Business Response

  Date: 01/19/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to order#***-6968645-9646622.
  
  It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.
  
  It appears we received the item with different serial number instead of the correct one in your return of order #***-6968645-9646622.
  
  We're happy to accept the return of the correct item at your earliest convenience. We aren't able to process a refund until we receive and process the correct merchandise.
  
  If you'd like to create a new return label you can do so on the order detail page in 'Your Orders.'
  
  ****************************************************************************************
  
  The return window for Pixel Buds Pro - Charcoal expires on January 31, 2023.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in these regards.

  Regards,

  *********

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18824478
  
  I am rejecting this response because: I did not send the wrong item! I did put it in a larger box, along with the necessary bar code, for shipping as the label for return was larger than the item itself, so I wonder if they even opened the box. If I am charged for this item, I will not only fight the charge through my bank and credit card company, but I will cancel my Amazon account. I have also sent an email to ************** program Marketplace as it seems rather sketchy to me that they can just say that they received the wrong item without any proof. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im being told that I cannot return a product that was damaged in shipment, due to them giving me a partial refund for it. I am well within the return timeframe. This needs addressed immediately. we are talking hundreds of dollars here.

  Business Response

  Date: 01/18/2023

  Hello,
  
  
  I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint and checked the account under this email address.
  
  Unfortunately I'm unable to determine the exact order number you are referring to as there is no recent orders on this account.
  
  We request you to provide us the order number so that we can review the issue and assist you further.
  
  In case the order is placed in an account under a different email address then I request you to write to us from that email address using the exact same subject line.
  
  Rest assured, once we receive the complete information we will address the issue as soon as possible.
  
  We look forward to seeing you again soon. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  
  Regards,
  
  Harasankar.M
  Amazon.com
  ***********************************

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My step dad *********************** had his Amazon accounts closed due to misuse. We share the same address however I am not responsible for his accounts. Amazon closed my account for being linked with his. My account had nothing to do with his other than same address, however my address has B in it as its a suite. I find it hugely unfair that because of someone elses actions, that my account is also closed. I am 19 and would very much appreciate having my account back. I several times contacted **************************** however the responses were pre generated and did not address the issue.

  Business Response

  Date: 01/28/2023

  Hello,
  
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 28th January 2023.
  
  Sincerely,
  
  ********
  Amazon.com