Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

45,750 total complaints in the last 3 years.
17,747 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My friend bought me 1700$ in amazon gift cards and I redeemed them on my amazon account. A few days later on January 11, 2023, the amazon gift card balance had removed all traces of the gift cards that were redeemed to my own amazon account. Around 1700$ was locked and unusable for no reason at all. It happened at random. I have been contacting the support team for 6 days now and I'm getting no assistance and they won't "unlock" the 1700$ that was paid for with my best friends hard earned money. Basically 1700$ held hostage and stolen that I should have access to on my amazon account to buy things with like food and clothes.Amazon gift card codes that my friend purchased and sent me:$25 codes KK9P-PCG9G8-6NAD KVCG-QDBGKV-NRA8 S44M-NFM34G-GUAA LWWW-RQU56Z-6WAU S3WS-MJG32D-NKAX HLTV-GVH76N-WSAL F8CA-TUEYXM-VRAX FF76-CU8JB3-34AZ 96Q7-65J7C7-32A9 HCLB-XFCM3D-ZQAK $50 codes LQ5N-NLP4NA-NMAL ******************************************************************* $100 codes CYH7-JC49GB-BKA7 ZEM7-AJB6JG-ESAG ********************************* 74EU-FTKMJT-FHAH MY9T-3WZSC4-BTAP TB5U-JS3E93-WEAZ XRYD-93WW6Z-SBAR F6Z5-KLU73H-9NAP ZPLM-VXF3W4-69AM 2ASZ-HRGUYV-XPAE BHCM-BVZSAR-GRAL TUL9-TAG4RF-XPAW my amazon email is ************************** --My ip addresses--Normal(not using VPN): 75.53.225.119 VPN IP address(accidentally logged on once): ************** and port: **** Sender: my best friend named "************************"Sender's email address: ************************** Sender's location: ********* around ************ Resolution requested: Please help me unlock the gift card balance associated with my amazon account that are redeemed to my account, I pay for prime and sometimes food with my amazon balance and that's it. Hope you can help.This is a lot of money that's involved, hope you can help me get access to it again.
Business Response
Date: 01/20/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to gift card.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon checking, we see the charges related to the gift order has been disputed by the sender, as a result we are unable to take action. We request you to contact the sender for further options.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in these regards.
Regards,
*********
Initial Complaint
Date:01/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Beginning on or about December 28, 2022, and continuing to today, Amazon has been delivering packages to my address that are intended for one of their vendors. There is a slip inside the boxes that includes wording to the effect of "Overstock -- Return to vendor." To date, my address has received over 30 large boxes with merchandise that should be returned to the vendor. I have contacted Amazon **************** regarding this several times. First, they told me that the boxes would be picked up the next day. No one came to pick up the boxes, Instead, more boxes were delivered. Next time, they told me that the deliveries to my address would stop and that I could do what I wanted with the boxes. The deliveries did not stop and over a dozen more boxes were left at my address over this past weekend. Clearly, customer service at ********************** is not capable of stopping these deliveries and will not send anyone to pick up the dozens of boxes piled in front of my house. The attached files include images of the packing slip and all the boxes delivered to my address. I hope the BBB can assist here. Thank you.
Business Response
Date: 01/29/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you are receiving Amazon packages that are intended to one of the sellers.

I apologies for the inconvenience you've experienced in this case.

We have escalated this issue to the appropriate team. That team is working with the seller regarding the return address updation.

In this case, You can keep, donate or dispose the items that you have received--whichever option is most appropriate and convenient for you.

Your patience and understanding are greatly appreciated.

Please contact me directly by replying to this email if I can be of further assistance.

Regards,
Pratap
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently bought an item from amazon and received an empty box. The item cost over $100 and I sent it back to get a refund they received the item at 8am today and it has processed and they are refusing to give me my refund because it hasn't been 30 days but their policy states that after they received the item a refund will be issued in 2-3 hour for gift card credit. On my end it shows that they received the item but have not yet started the refund process because they are saying that I have to wait a month to get my money. This is their policy: Refund MethodRefund Time (After Refund Is Processed)Credit cardThree to five business days Amazon.com Gift CardTwo to three hours Debit cardUp to 10 business days Checking accountUp to 10 business days SNAP EBT cardUp to *************************************************************************************************************************************************** Cash (at a participating location)Up to 10 business days Pre-paid credit cardUp to 30 days (depending on the issuer of the card)
Business Response
Date: 01/19/2023
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the missing item from the order #***-0228485-7382679.

In this case, as we're unable to issue a direct refund for the order, we can make an exception and offer $99.58 to your Amazon gift card balance. Please let us know if this is acceptable to you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Abhishek
Amazon.com
***********************************
Initial Complaint
Date:01/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Well I started out I ordered a 10 pack booklet God created Power October 4th 2022 when I ordered it I ordered to go to Amazon hub so I got an email stating it was ready October 21 2022 so I go to retrieve the package at Amazon hub so the lady at the front counter tell me they don't have to package and tell me check with **** I checked with **** so I waited several days later for the package to be delivered and it never got delivered and here month and a half passed by I totally forgotten and as I was looking into my ledger at Amazon I realized I never got my package so I begin to go to **** and they stated stated that day dropped it at the front desk at Amazon Hub on the 21st of October and it's been a rat race ever since I called customer service numerous time and it keep telling me I received my package they have when so far as not talking to me treat me like a thief in a robber I have had my packages stolen so anytime i never had problems Amazon would refund that my i started putting my packages at amazon hub as my default address I have written Amazon supervisor and have not heard anything back from them as well it's the principal not too much about the the money they have a A to Z policy and they're not honoring their policy and I truly believe that they delivered my package at the wrong house as usual but this package was not to be delivered at my house i was supposed to pick it up at Amazon Hub now Amazon doesn't want to honor their policy I'm out of $33 and I believe 66 cents it's been going on since October 12th 2022 and here it is January 16th 2023 here's the order number 11 2 12 62008-5387409 I ordered it on October 4th 2022 I need help please refund my money
Customer Answer
Date: 02/09/2023
Dear BBB I am not satisfied with this outcome they refuse to acknowledge that I did not receive my package what up what else can I'm not giving up this is so unfair if you think I had gotten this package I will be going through all this h*** and I'm determined if I got to take him to court that's what it will be so what else can I do. What's the next step.

Business Response
Date: 02/09/2023
Hello,

Thank you for taking the time to provide us with more information regarding your claim on order 112-1262008-5387409. Upon further review, we have decided to uphold our original decision.

Why was my appeal denied?

It appears on 10/7/22 feedback was left to the seller showing that item was received but not in the condition as expected. This shows that package has been delivered to the correct address.

For more information about the A-to-z Guarantee policy, please refer to our help pages: *****************************************************************************

Thank you.

-Amazon
Customer Answer
Date: 02/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received several holiday gifts that came from Amazon. A few of the gifts were duplicates purchased off my wishlist. I was provided gift receipts with each item, but when I attempted to return them I was not able to due to not having the order number or tracking number. I contacted Amazon customer service, and they only told me there was nothing they could do. I could contact the gift giver to get the information. I should not have to contact the gift giver to ask for info to return my gift as a credit to purchase another item, when I received the gift receipt Amazon provided. The gift receipt has a description of the item, two bar codes, several different series of numbers. It also has a website to go to to return or replace your item. If Amazon requires an order ID or a tracking number to do a return, then one or both of those numbers should be printed on the gift receipt along with the return/replace website. If I took a gift receipt into any store, it would have the proper information on the receipt for me to return the item and receive a credit. Apparently Amazon doesnt have to follow the same policies, and can provide gift receipts that are USELESS, and a waste of paper. Someone needs to look into Amazons practice of providing these useless gift receipts, as ALL necessary information should be provided for gift returns. I added a photo of one gift receipt I received. This came along with a note from the gift giver. As you can see they provide a website for returns, but no information on this receipt can be used to look up the item and process a return request, as I was told by multiple customer service agents that I need an order number or tracking number. Neither of which are provided on this receipt.
Business Response
Date: 01/19/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern related to the gift returns.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can research.

Please share the gift Item name that you want to return so we can check for those items in your wish list.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:01/17/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jan. 13, 2023, I purchased order #***-0799823-6968241. This order was supposed to be same-day delivery. Later that day, I received a notification that the order had shipped. The order has yet to arrive. My amazon account says there was a delay, which is the only update.Fast forward to today, Jan. 17, 2023, and the package still has not arrived. I contacted customer service, and the person I spoke to said the package shipped Sunday, January 15, 2023, and should arrive by Wednesday, Jan. 18, 2023. My account shows something else. I have yet to receive an order from amazon that they advertise as receive same day, on time. Amazon has been DEFRAUDING customers for too long. The main reason that I pay for Amazon Prime is the fast shipping. However, the membership price increased while the shipping speed decreased. Amazon is engaging in dishonest practices, including false advertising. They are also deliberately defrauding customers by showing false shipping dates.
Business Response
Date: 01/19/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the delay in delivery of your orders.

I apologies for he inconvenience you have experience in this case.

Upon checking the details for Order ID: *******************, I see that there is no tracking update after January 13, 2023. The item appears to be lost in transit. I've issued a refund of $ 79.77 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it. We'll do everything possible to avoid situations like this in the future.

I've issued a $10.00 promotional certificate to your Amazon.com account for any inconvenience, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 01/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,Please help! ******************* has tried multiple times to verify the authenticity of my product with Amazon. I am getting no help from any of the teams I have appealed to. Below is my issue.8/27/2022 Amazon reinstated ASIN B01M29TEKR.10/29/2022 Amazon shut it down again - Appealed.12/5/2022 Amazon Reinstated again - Listing was not live after reinstatement.12/7/2022 Contacted Seller Performance again to ask how to make the listing live per the reinstatement letter.12/9/2022 Seller Performance then sends a new canned response asking to address buyer complaints AGAIN- Why would this be the case when Amazon received the reinstatement notification after accepting the original ***?12/26/2022 Resent the *** as requested AGAIN just to get this reinstated. 12/28/2022 Received another Performance Notification which was blank. I have no idea what they want now. This is ridiculous!This has been reinstated twice. I just need this to be fixed once and for all Merchant Token: A1APD86YI450VM
Business Response
Date: 01/19/2023
Hello,

We have reviewed the sellers account and reinstated the seller's listing.

Regards.
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a computer for my son for Christmas on August 27th, 2022. It sat in the box and was not opened until Christmas day. When we opened it and tried to set it up, every game he played crashed and if you barley hit the computer it would restart on its own. I went to ****s website to register the product and couldn't because it was already registered under another name, which means it is a refurbished product. I did not purchase a refurbished product. I reached out the the seller and they said, "Dec 26, 2022 4:46 PM Dear ********, thank you contacting us. I am sorry to hear that but it was an order from August. We are unable to do anything right now." They will not accept a return even though they sent me a used product, which is currently sitting on my floor unable to be used. I can't get help from **** because it is a refurbished product. If you look at complaints on Amazons website you can see multiple people complaining they have received used items from this company. I called Amazon and they told me I need to reach out to the seller which I have already done or the manufacturer. I have told them multiple times they will not help me and Amazon does not care. I even had one of their customer ******************** reps tell me I was getting a one time curtesy refund the second time I called, but then found out that was a lie and they didn't intend to refund anything. I have filed three A-Z complaints and they keep telling me to contact seller and manufacturer but neither will work with me. The seller has multiple complaints on Amazons site about sending used products to people and playing them off as new, yet Amazon has done nothing about it and doesn't seem to care fraud is happening on their website.
Business Response
Date: 01/20/2023
Hello,

Thank you for taking the time to provide us with more information regarding your claim on order 111-0369340-5383422.
Upon further review, we have decided to uphold our original decision since buyer did not contact the seller to report the issue within return window period. If the item is defective or damaged, it may be under warranty with the manufacturer. For help with this issue, we encourage buyer to contact manufacturers or visit their website. Manufacturers are often willing to repair or replace defective products.

In case, manufacturer is not able to provide warranty support, buyer can provide us with the documentation from the manufacturer stating they cannot honor the warranty for order 111-0369340-5383422 for further assistance.

Sincerely,
Customer Answer
Date: 01/20/2023

Complaint: 18826583

I am rejecting this response because this product is refurbished as stated previously. It was a Christmas gift and therefore was not set up until Christmas day. By just looking at the product I had no reason to believe it was refurbished until I registered it on CHRISTMAS DAY and it was already registered under another person's name. I did not purchase a refurbished product. I'm amazed you are allowing third party sellers to use your platform to rip people off. This company obviously is making money off people by sending used products. Please look at their reviews, there are multiple ones about them selling people used stuff then charging restocking fees when they return it!

Sincerely,

*************************
Initial Complaint
Date:01/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have a customer who said she never received her products. We hav MULTIPLE emails stating she did and even her admitting it. She then filed claims and we were charged back. She has her products and her money. Amazon closed the case within 10 minutes of us submitted a rebuttal. She didn't like our policy, so she is committing fraud. We do not allow orders to be cancelled, we are print on demand and we only offer store credit for return. We are willing to file a police report and take this to court if this is not solved.There are 3 orders which this has happened on:Order Ref ********************** Order Ref ********************** Order Ref ********************** **This was order **** on our store. The order was placed by the customer on December 21. It was picked up by our carrier on December 27th. **** tracking number shows the items were delivered to her address on January 10. The tracking information is below: ********************** The customer was made aware of our cancellation policy which states "Unfortunately we are not able to make any changes or cancel an order once placed." The link to this information on our site is at the following web address: **************************************** Additionally, the customer purchased the Route Package Protection with her order, which would reimburse the customer for an order not received. However, she would not qualify as the package tracked and delivered properly. The items were shipped within the timeframe our site guarantees, and delivered. The customer reached out several times regarding her package and we responded with tracking information every time. This does not qualify for a refund of any sort.**This was order **** on our store. The order was placed by the customer on December 22. It was picked up by our carrier on December 28th. **** tracking number shows the items were delivered to her address on January 3. There are two tracking numbers for this order is below: ********************** ********************** The customer was made aware of our cancellation policy which states "Unfortunately we are not able to make any changes or cancel an order once placed." The link to this information on our site is at the following web address: **************************************** Additionally, the customer purchased the Route Package Protection with her order, which would reimburse the customer for an order not received. However, she would not qualify as the package tracked and delivered properly. The items were shipped within the timeframe our site guarantees, and delivered. Additionally, she wrote into our company's help center and stated she did in fact receive her products. We do have proof of this to provide as well. This does not qualify for a refund of any sort.**This was order **** on our store. The order was placed by the customer on December 23. It was picked up by our carrier on December 27th. **** tracking number shows the items were delivered to her address on January 10. The tracking information is below: ********************** The customer was made aware of our cancellation policy which states "Unfortunately we are not able to make any changes or cancel an order once placed." The link to this information on our site is at the following web address: **************************************** The customer was also made aware of our refund policy which states "We offer Store Credit for Returns." The link to this information on our site is at the following web address: ******************************************** Additionally, the customer purchased the Route Package Protection with her order, which would reimburse the customer for an order not received. However, she would not qualify as the package tracked and delivered properly. The items were shipped within the timeframe our site guarantees, and delivered. Additionally, she wrote into our company's help center and stated she did in fact receive her products. We do have proof of this to provide as well. This does not qualify for a refund of any sort.This was solved already from amazon and this is absolutely not right!! First of all, the customer is lying. She stated she ordered these on December 18. NONE of them were ordered then, they were ordered the 21, 22 and 23 of December. All of them have tracked and delivered. She has written into amazon which I have responded to on every occasion, she has messaged into our customer support desk to which we have responded to, she has messaged our staff on ******** and threatened them. This is borderline harassment and now she is also receiving a refund. We have lost a LOT of money on this and we would expect Amazon to hear our case and thoroughly read our response before blindly granting a customer their money back after they have lied. This is fraudulent on her end. The tracking number states SHE PICKED UP THE PACKAGE HERSELF. I have several screenshots with proof. I have provided as much as the attachments would allow.We would like for the case to be reopened immediately and for us to receive our funds back. Please follow up immediately with what we can do to get this corrected.Thank you
Business Response
Date: 01/19/2023
Greetings from Amazon.com,

Hello, my name is ******** and I'm a member of the Amazon.com Executive
Seller Relations Team. The Executive Team has received your email and
requested that I research this issue and respond on their behalf.

I understand your concern is regarding the issue with few of your
orders.

Please be informed that we were unable to troubleshoot your issue as the
reference Order ID you have provided cannot be used to investigate.

Please write us back with provide a valid Order ID for us to investigate further.
Customer Answer
Date: 01/19/2023

Complaint: 18826539

I am rejecting this response because: the information requested is below

My case number is CaseID: 11782475731
My email address associated with the account is ********************

The three orders which were refunded fraudulently are:
Order Ref ID:

The customer is outright lying saying she did not receive the items when the tracking shows that she received them and also picked up the items from the post office herself. I have spend several hours trying to contact amazon. I was hung up on before I ever got to say a word on several occasions, transferred then hung up on,then was told there is no option to help over the phone. I have sent several emails with no response on the last one. This matter has taken days and I still have not had any help.
I need this sorted out asap as this is taking money from a small business, despite the amount of proof we have in the scenario.

Business Response
Date: 03/02/2023
Greetings from Amazon,

I understand that the Seller is contacting us regarding the orders that were refunded.Order ID(s): **************, ************** and 28002326741159.

Unfortunately,I was unable to relate a selling account for the email address from which the seller has provided in this complaint, ***************************** and ********************* Also, we are unable to make further investigation regarding the above order IDs as Amazon orders are 17 digits with this format XXX-XXXXXXX-XXXXXXX.

We understand that people use multiple email addresses, but for account confidentiality reasons we cannot release account information to an email address other than the one associated with your Amazon account.

Resend your message using that email address so that we may assist you better.

If you no longer use the email address associated with your account, we ask that you update the email address on file for your account. As a security precaution, we ask our sellers to change their email addresses directly on our website. This ensures that the user requesting the change knows the current login credentials for the existing seller account, preventing any uninvited changes.

To change your email address, follow these step-by-step instructions:

1.Log into Seller Central.
2.In the Settings section, select "Login Settings".
3.On the Login Settings page, in the Email section, click "Edit".
4.On the Change your email address, enter your new email address, and click "Continue".

We understand this is not the outcome you were hoping for in this situation, but it is important for us to complete the security verification process to safeguard confidential information related to your Amazon account.
Initial Complaint
Date:01/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was attempting to purchase a camera and 3 year protection plan (Order numbers Order# ***-9190183-6165852 -protection plan, Order number ***-6297646-3941003). It turns out that unlike listed as an option of 12 payments the orders are authorized and held for the full amount then payments are set up. This advertising is misleading and fraudulent. I now have money tied up on my card and may incur fees because of the false advertising.
Business Response
Date: 01/19/2023
Hello Mr *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the confusion you've had with the order #***-6297646-3941003.

Amazon authorizes the full amount from the card issuer and they convert these charges into equal installments. Please reach out to the card issuer for further information on the installments. I can confirm that these orders have been cancelled and we've not charged you in this case. If you still see a charge on your statement, please contact the card issuer.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Abhishek
Amazon.com
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