Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

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  1 Centerpoint Blvd New Castle, DE 19720-4172

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the ********************** chair on this site on 9/28/22. I attempted to return it in the allowable timeframe but the seller was very difficult over several weeks of communication. Amazon repeatedly said they were helping me but filed incorrect info and often did not send me communications. I was finally told in a chat (see attachments) that I was refunded $213.24 and it would go back to my original payment. That has not happened. I filed several A-Z complaints and they were all closed or cancelled without my being able to submit information. I was also told I would get $15 credit for all the problems I've encountered (see attachments), and have not received that either. I want the refund of $213.24 and the $15 credit. If amazon wants me to send the chair back, I will, at Amazon's cost as they told me they would cover at one point.

  Business Response

  Date: 01/25/2023

   

  Hello,

  We have reviewed the issue filed for the Order ID ******************* and noticed that the A to Z Guarantee Claim was denied.

  A full refund along with an additional refund of $15 as a goodwill gesture  has been issued to the Buyer in the original payment method.

  Refund Amount: USD 228.24

  Refund Date: 1/25/2022

  In summary, Buyer has been refunded in full for this order.

  Sincerely,

   

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Amazon and ended up returning the product because it was c*** I was told that as soon as the seller received the product I would get my refund,so I waited til the seller received the item called Amazon back then they changed the story on me 3 times. Then finally I called today and was told it takes 2 weeks to get my refund. My complaint is they lied to me several times on a recorded line and I have yet to receive my refund when originally told 2 to 4 hours

  Business Response

  Date: 01/19/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed your email and completely understand your disappointment regarding the issues you've had with the return refund of your order ID: *******************. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.
  
  Upon checking I see that for the Order ID: ******************* refund has been issued to your original payment method on Tuesday, January 17, 2023 at 9:36 PM (PST).
  
  You can view details of the completed refund on your Amazon.com account:
  
  **********************************************************************************
  
  Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Naveen
  Amazon.com

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a French press and paid for item and was sent a faulty damaged item and Amazon refuses to replace it or refund my account.

  Business Response

  Date: 01/19/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've got the details of the order ID: ******************* reviewed by our internal team and The response provided earlier was correct, we will not be able to issue any refunds or credits on this order.
  
  As the order was placed using promotional certificate. We don't have any option to process a refund for promotional credit because it is one time used only.
  
  I refer you to the emails sent on Tuesday, January 17, 2023 at 4:15 PM (PST).
  
  Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Naveen
  Amazon.com

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18828446
  
  I am rejecting this response because:I feel this is unfair. I was sent a damaged and used product and wasted my promotional credits on nothings. Its unfair that you would send something that is not new and correct item in original box and will not resend me the correct item.  Im apauled. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon will not void a pending charge and give me my money back. I was under instructions from my bank and amazon customer service representatives were unable to follow these directions

  Business Response

  Date: 01/26/2023

  Hello,
  We have reviewed the customers buyer account and require more information to complete our review.
  We have requested the necessary information from the customer via email. We sent this request to their registered email address on 1/26/23.

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/11/2022 I purchased a bundled item from Amazon that included a Ryzen 5 5600X Desktop Processor and an **** ROG Strix B550 Motherboard. I returned the item on 12/20/2022 and I have records saying that Amazon received the item on 12/21/2022. On 1/3/2023, I received an email stating that Amazon received an incorrect item in the return and that they cannot issue my refund. I then emailed back to the Account Specialist to appeal the decision on the refund stating both the desktop processor as well as the motherboard were included in the return and asked what was the incorrect item. I received an automated response back stating the same message that I returned an incorrect item and if I wanted my refund I would need to send in the correct item. At this point, I called Amazon customer service to try and resolve the problem, but they also just gave me the same response. I called back another couple of times until I got to a supervisor who told me that they received the **** ROG Strix motherboard in the return when they were expecting the Ryzen 5 5600X desktop processor. I told the supervisor that this was correct as the item is a bundle that includes both items so both of them were in the return. They then helped me to forward an email to the Account Specialist to escalate an appeal and advised me to write a detailed explanation of what has happened. After a day, I received the same copy/paste response I've been getting from the Account Specialist escalation and received no further help.At this point, I have already sent the items that are supposed to be returned and have been denied my refund. Instead, Amazon wants me to "send the correct item" if I want my refund, which is impossible since I already sent everything. Amazon has confirmed that they received the return as well. I just want my refund and to move on from this problem.

  Business Response

  Date: 01/19/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've got the details of the order ID: ******************* reviewed by our internal team and the response provided earlier was correct.
  
  We've disposed of this item and can't return it to you. Per Amazon's return policy, Amazon doesn't store mistakenly sent items, and no compensation is provided for incorrect items sent to Amazon.
  
  We're happy to accept the return of the correct item at your earliest convenience. We aren't able to process a refund until we receive and process the correct merchandise.
  
  If you'd like to create a new return label you can do so on the order detail page in 'Your Orders.'
  
  ***********************************************************************************
  
  The return window for ************* AMD Ryzen 5 5600X Desktop Processor 6-core 12-Thread Up to 4.6GHz Unlocked with Wraith Stealth Cooler Bundle with ASUS ROG Strix B550-A A" expires on January 31, 2023. After this time, we're no longer able to accept the return of the correct item.
  
  Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Naveen
  Amazon.com

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18828085
  
  I am rejecting this response because:

  I would like proof to be provided that I sent the incorrect items as  I have confirmed, myself, that I definitely returned the correct items that were in the original order.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 02/01/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  As informed before, We've disposed of this item and can't return it to you. Per Amazon's return policy, Amazon doesn't store mistakenly sent items, and no compensation is provided for incorrect items sent to Amazon.
  
  Also I see that you have raised a charge dispute for this order ID: *******************, I refer you to check the email send on: Friday, January 27, 2023 at 10:48 AM (PST).
  
  Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Naveen
  Amazon.com

  Customer Answer

  Date: 02/10/2023

   
  Complaint: 18828085
  
  I am rejecting this response because:

  This is the same bot response I've gotten the past 10 times. All I want to know is the information on what item was incorrect as it was a bundled purchase. As I've said already, there should be NO incorrect items in the return and just want to know what is incorrect on Amazon's side of things as this is an error.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried countless times ro rectify this delivery issue with Amazon.com to no avail. They allow their drivers to drop off customers' packages wherever they see fit, paying no actual attention to the customer's address. There have been several times when Amazon drivers deliver packages to me that are addressed to someone with a completely different name and address (picture proof attached). Similarly, there are several times a month where that same thing happens to my packages, and I never recieve them. Amazon refuses to take any accountability for this, and has yet to refund me for any of the following unreceived orders: Order date: Jan 13, 2023 Order #: 112-2230477-0869807 Order total: $142.83 Order date: Jan 13, 2023 Order #: 112-7881086-9949032 Order total: $7.58 Order date: Jan 1, 2023 Order #: 112-5303784-6489829 Order total: $41.16 Order date: Jan 1, 2023 Order #: 112-7644335-2668263 Order total: $22.64 Order date: Dec 31, 2022 Order #: 112-2187346-9113003 Order total: $50.78 I have made several attempts to rectify this with Amazon, including adding delivery notes on my account (to no avail), and even adding "DELIVER TO DOOR *ONLY!!*" after my name, also to no avail. (Picture proof attached.) This has been an ongoing issue for SEVEN months. Seven!!!The bottom line is, Amazon drivers don't care about customers, and Amazon doesn't care that they don't care. I am requesting an immediate refund for non-receipt of all of the above orders. They were all misdelivered to a lockbox/mailroom that I do not own, nor have access to in my complex. This has been explained to Amazon over a dozen times, yet they insist on repeatedly misdelivering my packages, and then trying to keep my money. NO MORE!

  Business Response

  Date: 01/20/2023

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've got the details of the orders reviewed by our internal team and got an update on the request as below:
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract.
  
  This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
  
  See: ********************************************************************************************* more information.
  
  We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Naveen
  Amazon.com

  Customer Answer

  Date: 01/20/2023

   
  Complaint: 18827949
  
  I am rejecting this response because:

  These issues did not occur AFTER delivery, they are occuring DURING the delivery. Your drivers are the ones who are misdelivering the packages by not reading the full address and/or following all delivery instructions. The packages aren't "delivered" until they have reached their final destination, which not of the mentioned orders did. You cannot ***** responsibility and try to hide behind legal jargon, your drivers failed to complete their responsibilities, and you are both negligent and liable! You are pretty much saying "Sorry, we won't take any responsibility for anything our drivers do, it's not our problem." Well, it is your problem, and you need to rectify it. I am out of products due to your drivers' repeated negligence, and you have not refunded me; that is theft. Refund my money!
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon last September 21, 2022, due to a Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it. I admit that we do drop shipping but we are not fully knowledgeable about the Drop shipping policy and seller code of conduct we only realized this when our account was suspended.I submitted a Plan of Action four times (4) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. We have also provided an invoice to Amazon for our new supplier to make sure we don't drop ship again. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.Here are the following details on our Plan of Action:-The root cause(s) of why the Drop Shipping policy violation and Seller code of conduct happened. -The actions you have taken to resolve Drop shipping policy violations and seller code of conduct. -The steps you have taken to prevent Drop Shipping policy violations and seller code of conduct going forward.Please help us to reinstate our selling privileges and for us to ship all items to FBA. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.A mission statement I have set for my company going forward is to abide All of Amazons terms of service and align myself with all Seller Conduct policies to ensure that I can provide the best customer service and experience to anyone that chooses to shop from my Amazon storefront.We understand that selling on Amazon is a privilege and we strive to provide the best service to Amazon customers. We humbly ask your help to restore our selling privileges. Sincerely, *************************

  Business Response

  Date: 01/19/2023

  Hello,

  We have decided not to reinstate this account and an email was sent to them informing them of this decision on 01/19/2023.

  Thank you,

  Seller Performance

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon last October 19, 2022, due to a Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it. I admit that we do drop shipping but we are not fully knowledgeable about the Drop shipping policy and seller code of conduct we only realized this when our account was suspended.I submitted a Plan of Action four times (4) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. We have also provided an invoice to Amazon for our new supplier to make sure we don't drop ship again. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.Here are the following details on our Plan of Action:-The root cause(s) of why the Drop Shipping policy violation and Seller code of conduct happened. -The actions you have taken to resolve Drop shipping policy violations and seller code of conduct. -The steps you have taken to prevent Drop Shipping policy violations and seller code of conduct going forward.Please help us to reinstate our selling privileges and for us to ship all items to FBA. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.A mission statement I have set for my company going forward is to abide All of Amazons terms of service and align myself with all Seller Conduct policies to ensure that I can provide the best customer service and experience to anyone that chooses to shop from my Amazon storefront.We understand that selling on Amazon is a privilege and we strive to provide the best service to Amazon customers. We humbly ask your help to restore our selling privileges. Sincerely, ************************ Offers

  Business Response

  Date: 01/19/2023

  Hello,
  
  We have reviewed the sellers account and we are unable to reinstate their selling privileges.
  
  We took these actions because the seller was in violation of our Code of Conduct policy and Drop-shipping policy.
  
  Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on October 19, 2022. We notified the seller of this decision by email on that day.
  

  The seller can write to us at payments-****************************** to request a transfer of any funds remaining in their seller account.
  
  
  Sincerely,

  Amazon.com Seller Performance
  

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tcp global pressure pot through Amazon on December 10th, 2022. When it arrived it did not function as intended so I started the return process on December 22, 2022. I also returned an air compressor at the same time. When you start a return Amazon gives you the option to either have the refund issued back onto the original payment method, or to have it issued to your Amazon account gift card balance. I chose to have it placed on my gift card balance for both items because it said it would be quicker (it says 2-4 hours after Amazon has received the item) and the items are for my business, and I cannot operate without them. I dropped both items off at the same Amazon hub center on ******* avenue in ************* on December 23, 2022 and have the email receipt to prove it. It is now January 10th and I did receive the refund for the air compressor onto my gift card balance a few days ago as intended. However, I have not received the refund for the pressure pot which was returned on the same exact day at the same facility. I called Amazon customer service to see what was going on and one minute the representative tells me he can process the refund because its been over 14 days and he saw that the return facility has received it already, but then said he would refund it to my original payment method and it could take up to 10 days longer for it to reflect on my card. I told him I did not want that because that was not the option I selected when I started the return, I selected for it to be placed on my account gift card balance. He then tells me that I cannot be refunded to my account balance even though the option was given to me and Is the one that I selected. I have called several times since then and get told different things by every rep, and I have asked to speak with a supervisor for 3 days in a row now and still have yet to speak with one or be contacted back per my request. I am very upset as I have not been able to operate my business bc of this.

  Business Response

  Date: 01/19/2023

  
  Hello ***************,
  .
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We understand your concerns regarding the refund for the return of "TCP Global 5 Gallon" from the order # ***-6669097-1565066.
  
  We request to wait till 30 days from the day of return. *** returns take little longer to return and process. If you've not received the refund by Jan 23rd, please write us back and we'll look into this further.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  
  Regards,
  
  Abhishek
  Amazon.com
  ***********************************

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18827898
  
  I am rejecting this response because: As I stated in my complaint, when I started the return process Amazon gave me the option of having the refund issued to my Amazon account in the form of a gift card balance within 2-4 hours of Amazon receiving the item. All I am being told is that I have to wait up to 30 days. For what reason? Nothing has been explained, why does this return take longer than the item I already received my refund for when I sent them back on the same day? Is it for the simple fact that the one is more expensive? Kind of seems like youre just holding onto my money for as long as you can for no reason. And you didnt even acknowledge half of what I said in my complaint. Because of this whole ordeal I have not been able to operate my business for nearly a month now. So what Im being told is that even though I was given the option to get my refund within 2-4 hours on my gift card balance,AND THATS THE OPTION I SELECTED,  Im just out of luck now? GREAT CUSTOMER SERVICE AND BUSINESS PRACTICES. I have since closed my Amazon prime account and will no longer be using the service, thank you for nothing. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon last September 21, 2022, due to a Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it. I admit that we do drop shipping but we are not fully knowledgeable about the Drop shipping policy and seller code of conduct we only realized this when our account was suspended.I submitted a Plan of Action four times (4) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. We have also provided an invoice to Amazon for our new supplier to make sure we don't drop ship again. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.Here are the following details on our Plan of Action:-The root cause(s) of why the Drop Shipping policy violation and Seller code of conduct happened. -The actions you have taken to resolve Drop shipping policy violations and seller code of conduct. -The steps you have taken to prevent Drop Shipping policy violations and seller code of conduct going forward.Please help us to reinstate our selling privileges and for us to ship all items to FBA. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.A mission statement I have set for my company going forward is to abide All of Amazons terms of service and align myself with all Seller Conduct policies to ensure that I can provide the best customer service and experience to anyone that chooses to shop from my Amazon storefront.We understand that selling on Amazon is a privilege and we strive to provide the best service to Amazon customers. We humbly ask your help to restore our selling privileges. Sincerely, ******************** Hard Play Harder

  Business Response

  Date: 01/20/2023

  Hello,
  
  We have reviewed the sellers account and we are unable to reinstate their selling privileges.
  
  We are unable to provide information on our investigation methods.
  
  Sincerely,