Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #***-9698223-9157808 returned Bluechok Enet OBD2 RJ45 Cable,Ethernet..., tracking 1ZR7Y0122607958547. You received but failed to provide refund. Please provide a full refund to my card. Also issue a generous courtesy credit if you expect me to shop w/Amazon again.

  Business Response

  Date: 01/27/2023

  Hello ****************,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared with the return on Order ID: ******************* and have reviewed the matter in detail. We will not be able to issue any credits on this issue. 
  
  The order referred to has already been refunded on Monday, January 9, 2023 to the original payment method. You should see the refund in 3-5 days of issue. 
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #***-5780888-7874655, returned Tresalto Auto Trim Removal Tool Set, tracking 1ZR7Y0122607958547. You received but failed to provide refund. Please provide a full refund to my card. Also issue a generous courtesy credit if you expect me to shop w/Amazon again.

  Business Response

  Date: 01/27/2023

  Hello ****************,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern that you have shared with your return and have looked into the matter in detail. We will not be able to issue any credits on this issue. 
  
  We have already issued the refund to your original payment method on Wednesday, January 11, 2023. You should see the refund on your system in 3-5 days of issue. 
  
  It can take upto  60 days for a return / refund to be processed after the carrier receives the return. We appreciate your patience. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 02/10/2023

  Please indicate that I am unsatisfied with Amazon's response. They did not actually provide the refund, despite having insisted so, and have provided no evidence to support their claim. They received their item and I have not received a refund. I cannot prove the absence of a refund; it is up to Amazon to prove that they provided it. They cannot because they have not.
  

  
  

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order 114-0202711-3244220, I did not receive full refund. Purchase was $14.73 and only $12.72 refunded. Please provide a full refund to my card. Also issue a generous courtesy credit if you expect me to shop w/Amazon again.

  Business Response

  Date: 01/27/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding the refund.
  
  I've checked on it and I can see the order was returned after the return window has already expired. Generally we do not accept any returns post the return window however your return was still accepted with a nominal restocking fee. Return Window: Expired on October 5, 2022; Order returned on Jan 10, 2023.
  
  This is a valid deduction and we are unable to refund the same. Thank you for your understanding.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

  Customer Answer

  Date: 01/27/2023

   
  Complaint: 18894546
  
  I am rejecting this response because Amazon did not honor their obligation to fully refund the item I returned to them.
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I order a product from Amazon and it was supposed to be next day delivery . I get a notification my package has been delivered but I knew it was a lie as my whole house has a lot of cameras so I would have been notified if someone was at my home . Amazon then says its delivered with a photo of the package on some random a** doorstep which is not my home at all I provided video footage and photos of my house and they still say Im beat they arent refunding my money or sending another product because there driver said it was correct but yet there if actual video and photo footage which they used as there confirmation of delivery but yet its not my house not even the same house number . So he took a picture of the package delivered to the wrong house and they still dont want to give a refund or replacement which is stealing that is stealing from someone so now I have to have my bank investigate and remove the charges from my account because even my bank knows its not ok to take someones money and not deliver the product and that is very sad . But here is Amazon doing what they do best blaming the customer . We need to talk a stand against Amazon and all s*** down our account and stop using them as they do not once admit to there wrongs they blame the customer keep the money and say f*** our customers and thats so wrong they should have to answer to there wrongs and crimes

  Business Response

  Date: 02/07/2023

  Hello ****,
  
  I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Were sorry to hear that you havent received your item from Order No: 112-3232475-0958652
  
  Based on the results of our investigation, we aren't able to provide a Refund or Replacement for these orders at this time.
  
  Please refer to the **Mail sent to your **Mail address on Wednesday, January 25, 2023 at 5:09 AM (PST)
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.
  
  We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  ***********************************

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My information was hacked and account was compromised. I no longer have access to the email or phone number on file. And i am not able to do a reset to gain access again. I made several attempts by phone to get this resolved but was unsuccessful. All I am looking for is for some assistance from them to just close the accounts. I gave them verbal permission to do several times.

  Business Response

  Date: 01/27/2023

  Hello ****,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am sorry to hear of your account being compromised and have looked into the matter in detail. While we see your concern, due to security reasons we will not be able to offer action over an email complaint. 
  
  I would recommend you reach us over call or chat as we need to confirm we are speaking to the account owner. Please reach ************* and ask for the Account Security Team. The team will need additional information, and they will offer additional help after verification is successful. 
  
  Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.
  
  Once you are able to secure your account, you can proceed with closure of the account. The most secure and straight-forward way to submit the request is to follow the steps below:
  1. Go to Close Your Amazon Account: ****************************************************
  2. Sign into the account you want to close.
  3. Review the products and services associated with your account.
  4. If you still wish to proceed, select a reason in the drop-down menu, tick the box next to "Yes, I want to permanently close my Amazon account and delete its data" and click "Close My Account."
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order no.202-0530253-2505123 11/25/22 received damaged from distribution center in ************. Order on Amazon ** website. Fulfilled by Amazon **. Asked for a replacement. Received also from a distribution center in ************. Asked for return label. *** said return label shipping to the ************** and would cost me ** $67 for a $40 book. Amazon returns are always free. Tried to contact Amazon **. Requires a transatlantic call charge. Tried to contact on ********* Received reply about another customer. Reuters says ********************** ** is now on strike. I either want a free return label or a refund for the original book which was shipped poorly and had a tear in the pages.

  Business Response

  Date: 01/27/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding the damaged book order you have received. I'm sorry for the inconvenience caused.
  
  I've checked on it and I can see the order# you have provided is from Amazon.co.** While its a part of Amazon, we have dedicated support team available for all different marketplaces.
  
  You'll need to contact our partner site, ************************************************** more information about this issue, as our international websites operate independently. You can contact them directly at:
  
  ********************************************************************************
  
  Please note: The order wasn't placed on Amazon.com but on Amazon.co.** hence we will not be able to take any action on that order. Thank you for your understanding and patience.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************
  

  Customer Answer

  Date: 01/27/2023

   
  Complaint: 18894275
  TO

   

  In his infinite greed ************** has terminated a customer's ability to email with staff at ***************************.  The only way to communicate is through a VERY EXPENSIVE TRANSATLANTIC TELEPHONE CALL

  or return the book to ****** via Amazon mailing label which cost $67.  Returns in ******* are free.  The book costs $40. This book was mailed  from a distribution center in ************.  So I am stuck with a $40 charge for an extra book that was originally torn by Amazon's distribution center.  I WILL NEVER DO BUSINESS WITH AMAZON ** AGAIN.  THERE IS A CUSTOMER BLOG ON ******** ABOUT THESE KINDS OF UNETHICAL PROBLEMS WITH AMAZON AND I WILL ADD MY COMMENTS TO IT AT ONCE.  

  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well well well if it isn't DIRTY CROOKED LIER ,SECTIO* **** U*AUTHORIZED CARD MEMBER HOLDER FRAUD B.S... SCAMS BEI*G PUT DOW* BY ,AMAZON O* 106$---+ TO MOW A WHOOPPPI*GG 180$. I* FALSE CHARGES VS MY CHASE ACCOU*T THAT I DID*T ***** BY SOME U*K*OW*.THE DIRECT EXPRESS " TRIFLI*G CARD WAS PROCESSED, E*TERED ,ATTEMPTED ( MY EVIDE*CES WILL PROOVE/) O* ALLLLL RECE*T *****S * WAS WRO*GFULLY DE*IED OK..I*STEAD THE CORP LIES,*******,EVE* ALLOWED U*DER (ILCS-815- THE STATUTE ***************** LEGISLATIO* GIVES ME PRORECTIO*S FOR A FULL REFU*D OF 180$ TO ASAP BE REFU*DED * FOR SEVERAL REASO*S ITS *OT MY *****.PLUS 10-5/404(B, ALL PARTS DO*T ALLOW COMPUTER TAMPERI*G I* SUCH A BAD WAY.FALSE ******************* THAT SECTIO* HAS BEE* VIOLATED.TJE CORP DISPICABLE DECEIT SO BOGUS THAT THEY CLAIMED MY GIFT CARDS WOULD WORK OUT AA A*OTHER PERSO* BREACHED AS WELL AS THEYRE SYSTEMS SOME LADY A .D, CARD WIT THE **** OTHER THA* DIRECT EXPRESS WHOCH AT THE **** OF CHARGES HAD 106.00$ * SIDE OF IT..IT WAS CHARGED ************* WAS *O " DOUBLE *****) SO I* EEALITTT BOTH CARDS MUST BE REFU*DED( O* CARD **** E*DI*G #--28$+30$OR WAT THEY CHARGED IT THE* 180$ TO ************ IS FAIR BEFORE I GOT TO THEE ATTOR*EY GE*ERAL * TO THE Federal SYSTEM TO I*DICT * CAUSE MO*ETARY PAI* TO AMAZON Then..LOOK THEY SO LOW DOW** LOOK ***-2341416 Order #***-2341416-5566606 Arriving:Tuesday, January 24 View or manage order Ship to:dunnz *******, ** Order Total: $2.54 Tuesday, January 24Your Amazon.com order #***-2341416-5566606 They STOLE FR MOM CHASE ACCOU*T LOOK CAREFULLY * ME * TOLD Y'ALL *********** I USED MY *********** STOLE FROM ********************* ACCOU*T * THE ***** WAS*T EVE* *AME MATCHI*G TO HER YALL BODIS AS H*** HURRY UP * REFU*D ALL CARDS AS A PU*ISHME*T RIGHT *OW ! OR A FEDERAL LAWSUIT A **** OFF EMAILS ALREADY SE*T TO PRESIDE*T * TO LOCAL AUTHORITY Government for processing.Sorry for y'all losess n look forward for ******** to assist with this ASAP! exhibits attached speaking facts vs AMAZON

  Customer Answer

  Date: 01/25/2023

  Then..LOOK THEY SO LOW DOWNN LOOK
  ***-2341416
  Order #***-2341416-5566606
  
  Arriving:
  Tuesday, January 24
  
  
  View or manage order 
  Ship to:
  dunnz
  *******, **
  Order Total: 
  $2.54
  Tuesday, January 24Your Amazon.com order #***-2341416-5566606
  They STOLE FR MOM CHASE ACCOUNT LOOK CAREFULLY N ME N TOLD Y'ALL *********** I USED MY *********** STOLE FROM ********************* ACCOUNT N THE ***** WASMT EVEN NAME MATCHING TO HER YALL BODIS AS H*** HURRY UP N REFUND ALL CARDS AS A PUNISHMENT RIGHT NOW ! OR A FEDERAL LAWSUIT A **** OFF
  

  
  

  Business Response

  Date: 02/09/2023

  Hello A ****,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see you are concerned about the order you have shared and have looked into the matter. This order was placed on the account linked to your email as shared on the complaint, and we will not be able to issue any refunds in this matter. 
  
  If you believe there are refunds due, you could reach your bank to file a charge dispute, and they will assist in this mater. 
  
  Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 18894227
  
  I am rejecting this response because: there was no authority to use my card.endimg ****

  This corp violated the electronical act fund act 

  This Amazon has not given or sent any proof documents electronic or information generalized account systems to show it either nor have they proven that the names were matching the transaction which is a big blow for them this company is authorized section member of the 10:30 is violating and deceived us and me and this investigation under 8:15 ilc yes I'm in ******** what they have wanted to do LOL well I was committing a commerce a commerce activity and in the commerce activity they defrauded me as a female and ******************* which attachments have been proven through email correspondence told us and told me us as in the better Business bill that I would give my money back no worry all I had to show was what items were unlawfully charged on my card account and then **** when I showed that it became some other c*** job rap that they were going to tell the BBB in this it's not enough but also legislative legislative act gives me more enforcement between this agency and all other attorney consumer agencies like I went to the attorney general on this company too that says they get there enforce any violations of deceit or sinister reckless online l u r ***** / any other form of deception so like telling me I would get my money back no worry but then when the complaints kicked off and were underway they recanted on that position is another form of frauding deception then the top that off the order was put in under my card my son's card I'm sorry someone's card an attachment was uploaded proof of that that say it ended **** and they linked it to ****************** ***** account and then **** card ending just because they knew they had screwed up then they falsifying lie about their percentages they tell you like today they told me I got $3 I've earned and tell me it expires on the same day that they've given it which isn't even a lot of time that you would use it the $3 baiting switches I mean Amazon is guilty of serious offenses and guilty of sending contaminated foods and contaminated supplies and chips that are still that will make your stomach hurt and guilty of sending cookies by three pack that'll make your stomach hurt and stale one time I got a package from Amazon I didn't order in a rat came with it so I don't want to hear anything about this company I want my money back and I commanded back they have not proven or established the burden that as a company with this many complaints against it and with this much married on this complaint they haven't satisfied the burden that they are not guilty and I don't need their legal advice either without informed consent like they have given in the reply and for that alone I could *** if I like but I just want my money back to my car it was $160 or $180 total charges and that's what they should have to refund they still have to deal with the attorney general complaints and that's a super heightened burden because those complaints have been already filed the same day this complaint was and they're going to frown on this you'll see 
  
  Sincerely,
  
  A ****

• Initial Complaint

  Date:01/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order this mattress and several other items through different carriers on January 18, 2023. Those items were to be delivered on January 20,2023. On this date the item shows it was delivered at 11:59am. I work in the office in my complex and made it to my place within 30 minutes of the items being on my porch. When I arrived, I noticed everything was delivered but my mattress. I ordered a box spring, comforter set, Tv mount and a huge bed frame and of course you can tell they are large items. I contacted Amazon and was advised I had to submit a police report in order for me to get a refund or replacement and that is what I submitted and was told that I had to follow up with my local police department to get a resolution which is crazy because I PAID AMAZON NOT ******** POLICE DEPARTMENT! I want my money back at this point because ** in a new apartment and my daughter STILL HAS NOT MATTRESS! Please help because this is not right nor ethical. I am out of my money and still have no item.

  Business Response

  Date: 01/27/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused regarding the missing order.
  
  I've checked on it and I can see the issue was escalated to our team and they have now completed the investigation and processed a full refund on your account back to the original payment method.
  
  Total refunded:$271.55. It will reflect back in 3-5 business days. You will receive an email once the refund is completed. Thank you for your cooperation in resolving this issue.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

• Initial Complaint

  Date:01/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Some of their products are fake. Their customer support agents are all from ****** and ******* with heavy accent. They are extremely rude, impolite and nasty. They hang up on you and they threaten you. I contacted them 5 times last night just to update my phone number begging them. None helped me. They hire teen agers from other countries to abuse and to insult us the customers that pay for them. They are unprofessional and really bad with no manners.

  Business Response

  Date: 01/27/2023

  Hello Worishmin,
  
  I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I have researched your complaint but wasn't able to find the issue or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.
  
  We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).
  
  Note: Legal and privacy concerns limit the information we can release and to whom it can be released.
  
  Please feel free to contact us directly by writing to *********************************************** if we can be of further assistance.
  
  Regards, 
  Raman R. 
  Amazon.com. 
  ***********************************

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sell on Amazon under the name PGGEN Books, On January 20,2022, I received two copyright infringement complaints for the following asins: ASIN: ********** and ASIN: **********. I had an account health score of 220 and those two alleged violations took me down to 92 points. This put my account into deactivated status. I was designated a REPEAT Violator for those actions. However, I only had two violations on there now (I successfully appealed all previous copyright infringement claims and had them removed from my account.). Because the impact was high and I was designated a repeat violator for copyright infringement, I suffered an increased penalty in points. I should have NEVER been designated a repeat violator for both of these alleged complaints because there are only two currently on my account. ONE complaint should have said impact -High and the second complaint should have said High-Repeat violation; this is because you cannot have both as repeat violations when there are only TWO violations on the account. To be a repeat violator you had to have previously committed the act. The FIRST alleged complaint should have said HIGH (because there weren't any other previous violations on the account) and the second alleged complaint should have been based off the first complaint and it then could have been deemed a repeat violation (based on the first alleged copyright infringement). I spoke to an account health rep named ******* on January 24,2023, and she acknowledged the error and said they would fix the designation of one alleged violation to HIGH and the second alleged violation to High-Repeat Status, which would change the amount of how my account was impacted. She said this was an error in the algorithm that she has seen previously and they were trying to fix it and that she was sorry for it affecting my account. She said, however, even though it may not get fixed in time I can still lose my account and money. AMAZON UNFAIRLY DEACTIVATED MY ACCOUNT

  Business Response

  Date: 01/27/2023

  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 1/27/23. 

  Thanks, Amazon.com

  Seller Performance