Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,704 total complaints in the last 3 years.
21,543 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to start a complaint due to Amazon closing my account for no genuine reason and also stealing and removing access to $208.93 dollars that I had loaded onto the account! I have tried to contact them regarding this issue but they always reply with an automated message "The email address you are writing to us from is not registered to the Amazon.com.au account you are inquiring about." So I can't even understand why it's closed! Amazon had just closed my account due to "Too many lost packages" I am not understanding how this can be counted as a buyers fault. There have been in the past 2 years 3-4 lost packages in total, not even that many considering how much I purchase from Amazon. Complete non-sense Secondly the most important issue is that I had loaded $161.99 worth of gift cards 2 days before the amazon account was closed, as I was preparing to buy things from End of year sales. I had bought those gift cards out of my own pocket and now they are all stolen and removed my access by amazon. I can't take or spend the gift cards I had bought anymore! I hope that this complaint finds Amazon Specialists quickly and they are able to at least give back the gift cards I purchased and hopefully be able to reopen my account, as there is no real reason why it's closed. Desired resolution: Reopen account, refund gift cards.
Business Response
Date: 02/02/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Additionally, we have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 2 February, 2023.

Sincerely,

*****
Amazon.com
Initial Complaint
Date:01/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to start a complaint due to Amazon closing my account for no genuine reason and also stealing and removing access to $161.99 dollars that I had loaded onto the account! I have tried to contact them regarding this issue but they always reply with an automated message "The email address you are writing to us from is not registered to the Amazon.com.au account you are inquiring about." So I can't even understand why it's closed! Amazon had just closed my account due to "Too many lost packages" I am not understanding how this can be counted as a buyers fault. There have been in the past 2 years 3-4 lost packages in total, not even that many considering how much I purchase from Amazon. Complete non-sense Secondly the most important issue is that I had loaded $208.93 worth of gift cards 2 days before the amazon account was closed, as I was preparing to buy things from End of year sales. I had bought those gift cards out of my own pocket and now they are all stolen and removed my access by amazon. I can't take or spend the gift cards I had bought anymore! I hope that this complaint finds Amazon Specialists quickly and they are able to at least give back the gift cards I purchased and hopefully be able to reopen my account, as there is no real reason why it's closed. Desired resolution: Reopen account, refund gift cards.
Business Response
Date: 02/02/2023
Hello,
The customer's account has 0 gift card balance. As a result, we have denied the customers request for a refund.
We notified the customer of this decision by email on 03 February, 2023.
Sincerely,
********
Amazon.com
Initial Complaint
Date:01/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to start a complaint due to Amazon closing my account for no genuine reason and also stealing and removing access to $208.93 dollars that I had loaded onto the account! I have tried to contact them regarding this issue but they always reply with an automated message "The email address you are writing to us from is not registered to the Amazon.com.au account you are inquiring about." So I can't even understand why it's closed! Amazon had just closed my account due to "Too many lost packages" I am not understanding how this can be counted as a buyers fault. There have been in the past 2 years 3-4 lost packages in total, not even that many considering how much I purchase from Amazon. Complete non-sense Secondly the most important issue is that I had loaded $161.99 worth of gift cards 2 days before the amazon account was closed, as I was preparing to buy things from End of year sales. I had bought those gift cards out of my own pocket and now they are all stolen and removed my access by amazon. I can't take or spend the gift cards I had bought anymore! I hope that this complaint finds Amazon Specialists quickly and they are able to at least give back the gift cards I purchased and hopefully be able to reopen my account, as there is no real reason why it's closed. Desired resolution: Reopen account, refund gift cards.
Business Response
Date: 02/01/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 2nd February 2023.

Sincerely,

********
Amazon.com
Initial Complaint
Date:01/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint #******** I would like to add to my complaint. Amazon.com gave me the run around on resolving the item not being delivered. At one point the customer service rep even said I could cash in the warranty to get a replacement then said he couldnt replace it. I spoke his supervisor, he said they were not replacing or refunding the device and rudely said we are done here Im disconnecting this call and hung up on me. I called back and got the same response. They are not refunding or replacing the item, and there is nothing else to say. They are disconnecting the call. Then hung up on me. I was lied too multiple times. They were rude and will not talk to me even though I gave them no reason to hang up. I actually request that this be escalated, I was told since the supervisor I spoke with said they will not replace or refund the amount on Jan 9th when I called last, the supervisor decision is final and they refused to escalate it and just hung up on me. I am contacting the bbb in hope that this is resolved.
Customer Answer
Date: 01/25/2023
On Dec 9th,2022 I ordered a ******* Stick 4K *** with ****** I paid $36.47 for the device and $3.99 for the 2 year protection plan. I received the device approx. Dec 14th in my mail box. After contacting tech support on Jan 4,2023 they decided to replace the device. On Jan ****** I contacted customer service after seeing online that they claimed the item was delivered at my front door at 1:06pm. The delivery method was different than ***** That day, I had left my apartment at 1:30pm. There was no package at my front door, which is ***** minutes after they claimed they delivered the device. I was not informed the device would be delivered differently the **** when they told me they would replace the device. When contacting customer service after seeing online they delivered the device I was told to call back on Monday and if I still had not received the device they would refund or replace the device. When I called back on Monday, they claimed the device must have been stolen and they refused to replace or refund the device plus the extended warranty. I was promised they would do one or the other on Friday Jan. 6th. So on Monday Jan. 9th when I called like I was instructed to do. I was transferred on the phone to more than one department till I reached a customer service rep. that claimed it must have been stolen and they are not responsible after the device is delivered. In Dec 2022, when speaking with tech support I was told because the warranty was purchased the device is registered to my account. I tried setting up the registration under my wifes account and was told that because of the warranty I had to use my account and no one else would be able to use the device without my user Id and passcode. I have never had theft problems and I happened to leave my home at 1:30pm on Jan.6 th.The device was not at my front door as I was told thats where it was left.I was not informed they would be delivering it to my front door when they were supposed to deliver the item.
Business Response
Date: 01/27/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the package says delivered but did not arrive.

I've checked on it and I can see the issue was escalated to our team and they have investigated this matter. Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.

Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See ********************************************************************************************* more information.

We are unable to share any further insight or investigation details. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:01/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau, This letter is to file a formal complaint against Amazon for withholding our funds and deactivating our account. I received an email from Amazon informing me that my seller account had been deactivated due to a violation of Amazon's Seller Policies and Seller Code of Conduct. I immediately sent an appeal along with documentation proving that I am in compliance with Amazon's policies after receiving the suspension notice. I sent our plan of action for the Drop Shipping violation, as well as the linked issues that they mentioned in their latest emails. I have already attempted to resolve the problem with my seller account. I also submitted and resolved the linkage issues, which I claim was an error due to the reason that my account got linked to itself. I have enclosed copies of my records that show my compliance with Amazon policies. Unfortunately, the problem remains unresolved. I still have a large sum of money on hold. According to their policy, they can disburse my funds after 90 days from the date of deactivation. I wanted to emphasize that since my account was deactivated, I have sent numerous appeals, order IDs, screenshots, and sales trackers to demonstrate that we are in compliance with Amazon. I also submitted all of my personal information in order to expedite the release of my funds, but they have yet to respond. As a result, I humbly request your assistance and draw Amazon's attention.Thank you for your anticipated assistance in resolving my problem Sincerely yours, Value Classics
Business Response
Date: 01/30/2023
Hello,
We have reviewed this sellers account and require more information to complete our review.
We have requested the necessary information from the seller via email on 30-Jan-2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 02/03/2023

Complaint: 18893949

I am rejecting this response because: We reject Amazon's response because we continue to be compliant with their policies and have sent numerous appeals as to why our account was deactivated. We also provided proof of delivery to demonstrate that we shipped and fulfilled customer orders.

Sincerely,

***********************
Business Response
Date: 02/22/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their seller account on our site. We took this action because an investigation of their account indicated that the customers seller account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 22 Feb 2023.

Sincerely,

**********
Amazon.com
Business Response
Date: 03/02/2023
Hello,
While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.The seller has received appropriate communication by email on 2022-08-12.
Regards,
Amazon
Business Response
Date: 03/07/2023
ello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller has been in violation of our drop shipping policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on April 30, 2022. We notified the seller of this decision by email on that day.

Sincerely,

Amazon
Business Response
Date: 03/13/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

Regards,
Amazon
Business Response
Date: 03/23/2023
Hello
We have decided not to reinstate this account and an email was sent to them informing them of this decision on 03/23/2023.
Thanks,
Amazon.com Seller Performance
Business Response
Date: 03/24/2023
Hello
We have decided not to reinstate this account and an email was sent to them informing them of this decision on 03/23/2023.
Thanks,
Amazon.com Seller Performance
Business Response
Date: 03/30/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-01-17.
Business Response
Date: 04/02/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/2/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/06/2023

Complaint: 18893949

I am rejecting this response because: we have provided and sent the necessary documents to demonstrate that we remain in compliance with Amazon's policies.

Sincerely,

***********************
Business Response
Date: 04/07/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We are unable to take the actions requested as the seller failed to respond as is required.

Sincerely,
Amazon.com Seller Performance
Initial Complaint
Date:01/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to start a complaint due to Amazon closing my account for no genuine reason and also stealing and removing access to $208.93 dollars that I had loaded onto the account! I have tried to contact them regarding this issue but they always reply with an automated message "The email address you are writing to us from is not registered to the Amazon.com.au account you are inquiring about." So I can't even understand why it's closed! Amazon had just closed my account due to "Too many lost packages" I am not understanding how this can be counted as a buyers fault. There have been in the past 2 years 3-4 lost packages in total, not even that many considering how much I purchase from Amazon. Complete non-sense Secondly the most important issue is that I had loaded $208.93 worth of gift cards 2 days before the amazon account was closed, as I was preparing to buy things from End of year sales. I had bought those gift cards out of my own pocket and now they are all stolen and removed my access by amazon. I can't take or spend the gift cards I had bought anymore! I hope that this complaint finds Amazon Specialists quickly and they are able to at least give back the gift cards I purchased and hopefully be able to reopen my account, as there is no real reason why it's closed. Desired resolution: Reopen account, refund gift cards.
Business Response
Date: 02/03/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 2/3/23
.
Sincerely,
******************
Amazon.com
Initial Complaint
Date:01/25/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order delivery has been delayed three times. Initially it was supposed to be delivered Sunday, then Monday, and lastly by 10p yesterday.This order was at the local warehouse at 5p on 1/24/23 and wasnt delivered by 10p.I am a prime member. I pay extra to get expedited delivery. It didnt happen this time.I understand delays sometime happen. I didnt take likely when I called around 1:02p and spoke with a representative (Asian lady) was insensitive to my experience, then threated to reschedule my order delivery days later when I needed it days ago. This lady apparently did so without my consent as evident by the fact my order wasnt delivered again although it was at the local warehouse at 5p on 1/24/23.I dont even have a time for 1/25/23. On a positive, the supervisor I spoke with on 1/24/23 was supportive. The representative and supervisor I spoke with on 1/25/23 12:20 am were also helpful.
Business Response
Date: 01/27/2023
Hello ********,

I am **********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your account and Order No: 113-3546563-6381856.
Initially the Order was set to deliver on Sunday but due to inventory control, the shipping plan has been changed and is it set to deliver on Monday.
Further, I can see that the Order was delivered on 01/25/23, Wednesday. 2 days later than Guaranteed Delivery Date

Thank you for sharing your experience, as we take customer feedback seriously. What you described doesnt reflect our standards for delivery providers, and we apologize for the experience and about your interaction with customer service.

We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

If you would like to return the item within return window. Please visit
******************************************
Generally, we allow to create a free return of an item within 30 days from date of purchase.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 01/27/2023

Complaint: 18893653

I am rejecting this response because: I was told by the last representative there would be an Amazon Credit to my account for all 3 times the delivery was delay. Nothing on my account as of yet. Please review and credit my account.

Sincerely,

***************************
Initial Complaint
Date:01/24/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
JANUAARY 18 2023 I PLACED AN ORDER WITH AMAON.COM ORDER # ***-2222742-5463468 Cordoba Protg C1 Matiz Classical Guitar in Classic Blue with Color-Matching Recycled Nylon Gig Bag ACCORDING TO AMAZON IT WAS SHIPPED AND WAS LOST IN GA BY *** I SPOKE TO A SUPERVISOR NAMED ********* AND A SUPERVISOR PRISHAD.I WANTED THEM TO REORDER THE **** BUT THE WOULD NOT THEY TOLD ME IT IS HANDLED BY *** I CONTACTED SUPERVISOR IN *** BY THE NAME OF ******** HE INFORMED ME THAT Tracking ID: ****************** WAS NEVER SHIPPED TO THE *** FACILITY. THE NAME OF THE **** WAS IN A CRATE ON A SHEET CALLED THE TRAILER BUT WAS NEVER PHYSICALLY SHIPPED TO ***. "AMAZON NEVER SHIPPED THIS **** TO *** FACILITY" END QUOTED BY ******** *** SUPERVISOR.THIS OBVIOUSLY IS AN UNETHICIAL PRACTICE PERFORMED BY AN UNPROFESSIOAL COMPANY.MEDIA NEEDS TO HEAR REGARDING THIS PRACTICE. ON FIVE DIFFERENT OCCASIONS AMAZON HAS LOST FIVE OF MY PACKAGES AND BLAMED ***. I USED TO BE ***ET WITH *** NOW THAT I HAVE THE ***** TOLD TO ME BY ******** THE SUPERVISOR OF *** I AM COMPETELY DISGUESTED WITH AMAZON. I WANT MY PACKAGE IT WAS A GIFT FOR SOMEONE VERY IMPORTANT TO ME. I DESERVE COMPENSATION. AND THE PUBLIC NEEDS TO KNOW ABOUT AMAZONS UNETHICAL PRACTICE TO DELAY SHIPMENT BY REPORTING IT TO ME SENT BUT NOT PHYSICALLY SENT UNTIL THEY CHOOSE TO. I ASKED ******* SUPERVISOR OF AMAZON TO :"PLEASE RESEND THE **** TO ME" HE REFUSED. HE TOLD ME "THE SYSTEM WILL NOT ALLOW HIM TO REORDER THE **** FOR ME.
Business Response
Date: 01/27/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-111-2222742-5463468 regarding the item lost.

Upon checking the order details we can see that the replacement for the item is already created with the Order ID: ******************* and the estimated Delivery Date: Sunday, January 29, 2023 - Sunday, February 5, 2023.

You'll receive the further details through email once the item shipped. You can also check the order status from your account orders.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 01/27/2023

Complaint: 18893569

I am rejecting this response because:
THIS IS NOT A COMPLETE RESOLUTION UNTIL I ACTUALLY RECEIVE THE ***** I WAS PROMISED THE DELIVERY AFTER THE FIRST ORDER AND IT WAS LOST. I HAD TO SPEAK TO SUPERVISORS WHO WERE VERY CAVALIER AND RUDE TO ME. AT THIS POINT I DO NOT TRUST AMAZON AND REQUEST THIS BBB COMPLAINT Remain AT OPEN UNTIL I RECEIVE THE **** AND THAT THE **** IS IN NEW EXCELLENT CONDITION AS I ORDERED IN THE ORIGINAL ORDER. PLEASE UNDERSTAND I DO NOT TRUST AMAZON RIGHT NOW I AM ASKING FOR THIS COMPLAINT TO STAY OPEN UNTIL I ACTUALLY RECEIVE THE ****
Sincerely,

*********************
Initial Complaint
Date:01/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Too much to add here and I cant minimize it enough for the character restriction. Gong to try and upload PDF. But Im technologically challenged and might have trouble. Thank,you
Business Response
Date: 02/05/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order's as you didn't received the items.

Upon investigation, the team requested for police report long ago which was not provided and its been long time from the day the order was marked as delivered.

As per prior investigation the item marked as delivered and we cannot issue refund for the orders.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 03/09/2023

Complaint: 18892309

I am rejecting this response because:

To whom it may concern,

I was told I would be receiving a phone call and therefore didnt even think to check my email, which I rarely use and forget that I should even check it for correspondence.
Regardless, I am so confused as to how my case still cant be resolved when I have continuously provided all the information that has been requested of me. Like Ive stated my previous complaint, every time that I provided what the Amazon service rep asked, they would move the goalpost and ask for something more. As stated in the most recent email from Amazon, which is in this email, they state that they never received the police report by the time requested and therefore were closing my case. I included in my prior response the proof that it was sent and received by their timeline with their own email to me. I had until the 7th of January, 2023 to get the police report to them. I sent it to them on the 3rd of January, 2023 and I will include their email response again to you proving that. And once again as I stated in previous emails, I have no control on how long it took for the police department to get the report done and that this all transpired over the holidays, because after more than a month of trying to get my case resolved with Amazon starting back in October 2022, I was told the day before Thanksgiving that I needed to get a police report. That is when the goalpost started endlessly moving. I have provided all the proof that Amazon has requested over and over and just cant understand the lengths to which I have had to go to just to resolve this. I would have called my credit card company to get a charge back and avoid all this, but I was try g to the right thing by contacting Amazon first besides half of the amount was a gift card of $125 which I obviously need to be reimbursed from Amazon directly.
I feel like nobody has even read my complaints completely. Again I have provided all the information that has been requested of me, providing more than enough proof that I did not receive my package. And I would not put so much effort and waste months of MY time and going to all the lengths requested of me, if I had received my package. I cannot afford to just let approximately $250 go down the drain. Again, as I have stated in my previous emails I am disabled, and therefore on disability. Which obviously is an extremely limited income. And that my disability, (which is more than one) makes it extremely difficult for me most of the time to get daily tasks done. I have no family and my friends are on the other side of the country. I am alone in my apartment and have no support system, again making all of this very difficult for me to get done. But I did what was asked and I just cannot understand why I cannot get my money back for an order I did not receive. There is no such thing as customer service in this country anymore and it is absolutely disgusting. All anyone has to do is ****** Amazon and they will find tens of thousands of complaints against this company for their unbelievably poor customer service, and delivery issues, and horrible delivery people. I now have to escalate this mess further by contacting my AG and other consumer groups if this cant be resolved here.
I have included again the response from Amazon stating that they received the police report requested on the 3rd of January. Therefore making Amazons reasoning for not refunding me not valid.

Sincerely,

*******************************
Business Response
Date: 03/12/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you missed the email where our team requested the information. However due to the policy restrictions and the team not received the requested information from our end we can't take any action on it

As per prior investigation the item marked as delivered and we cannot issue refund for the orders.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 03/19/2023

Complaint: 18892309

I am rejecting this response because:
This is getting out of control. As I have stated many, many times there is a huge language barrier and that is one of the many reasons why I never wanted to to talk to the office in ***************. You are not reading my emails. I DID NOT state that I never received your email with your instructions, but simply that I did not respond as quickly as I wanted to. I also included the information that was requested. AGAIN! Your last email stated that I was being denied because you never received the police report from me. I sent you a copy of YOUR email thanking me for providing just that. So,I dont know why you keep denying me when I continuously provide the information you ask for!? So once again im providing copies of the emails proving that. I would appreciate my refund as soon as possible.

Sincerely
*******************************
Initial Complaint
Date:01/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased these 2 camera lenses and it wasnt until I was packing for vacation that I realized I never received them. I have contacted customer service MULTIPLE TIMES to help resolve the issue with no luck. They will not even transfer me to a supervisor. I have been trying to deal with this for months with no luck. I would like the money credited to my amazon account since the vacation I ordered them for is now over. The package received that they were supposed to be in, they were not in. There were multiple orders/items in the one shipment but these lenses were not included. Please help. Amazon order#ORDER # ***-0101443-2384215 Item #1 -Canon EF 50mm f/1.8 STM Lens **** by: Amazon.com Services LLC $125.00 Item #2 ***** 420-1600mm 800mm f/8.3 Manual Zoom Telephoto Lens + T-Mount for Canon EOS DSLR Cameras 4000D 2000D 1200D T7 T7i T6 T6i T5 T5i SL2 80D 77D 700D 70D 60D 50D 5D 6D 7D 600D 550D White **** by: SZJINTU $129.00
Business Response
Date: 02/05/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-114-0101443-2384215 regarding the item missing.

As we can see the investigation team tried to help you by requesting the Police report long ago.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************

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