Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,704 total complaints in the last 3 years.
21,543 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been charged for kindle unlimited and Audible from 2021 til today when I finally looked on my bill by happenstance and wonder what this charge is for. I looked and see billing but I never subscribe or use it ... I have been going back and forth with so many people finally some going to refund but I see it's going to an EBT card and NOT my Amazon prime card when the money was taken.... I am BEYOND frustrated and I wish I can speak to some who English is their FIRST language so I can understand them and them me! Please help this is over 200 dollars
Business Response
Date: 02/01/2023
Hello ******,

I am Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about your experience with the Kindle Unlimited subscription and Audible charges.

I've reviewed your account and understand you're concerned about your Kindle Unlimited and Audible subscriptions. While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our leadership is correct.
As mentioned, we are only able to refund the last 3 months and are unable to refund any over 12 months. For remaining charges, please dispute them with your bank for Kindle Unlimited.

I do see that as a one time exception you were refunded $73.05 to your EBT balance.

Furthermore, I've escalated this issue with Audibles team for Audibles subscription charge.
I can confirm that the team had processed refund of 23 months totaling $195.73 to Original payment method.

You can view details of the completed refund on your Amazon.com account:
*********************************************************************************************************************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 02/02/2023

Complaint: 18896063

I am rejecting this response because: I was told that I would receive a full refund for the kindle as well a refund to the *** card is unacceptable because I didn't pay with my *** card this is so ridiculous that I don't know what to do! That is over 100 worth of charges that I didn't know I was being charged for and I never even used it....this is so frustrating

Sincerely,

***************************
Initial Complaint
Date:01/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In December of 2021 an amazon delivery van backed into my Airstream trailer and left. I have been trying to get a response from their claim office and all i got was an offer of $500.00. I have an accident report, estimate and photos of the damage. to:***************** subject:Re: claim # amz2022174816 mailed-by:turnermkt.com
Business Response
Date: 01/28/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding your claim. We request you to reach out to ARC team in this matter for further assistance.

If you have any additional information pertinent to this investigation, then we request you to provide the same to them.

Customer Service can only share the information provided by ARC, we do not have the option make any changes to the resolution provided by them.

ARC Phone Number: **************

Business hours: 8:30 a.m. - 7 p.m. Eastern, Monday-Friday

********* number is AMZ2022174816.

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Initial Complaint
Date:01/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Sir or Madam, My Amazon Seller Account has been deactivared after virtual identity verification. However, I still haven't been able to figure out why.To complete my identity verification, during video call I had to have the following documents:-- ID Document: A valid government-issued photo identity document. The document must include the following information: full name, date of birth, ID number, expiry date, signature of the bearer (if applicable) and country of issuance or country of citizenship.-- Bank statement or credit card statement: The statement must have been issued in the last 180 days and include the following information: full name (individual or business name), address (business operating address or residential address) and bank information.-- Invoices and(or) supply chain documents: The document(s) must include the following information and ASINs: buyer details, date of issue, product details, quantity of products and supplier details.I showed these documents [you can see them in the attachments] during video call as well as sent their scanned copies to Amazon.However, I received the following resposne: After reviewing the information from your virtual identity verification, we believe that your account *** have been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. As a result, your account will not be reactivated. We *** not respond to further emails about this issue.To be honest, I don't even have any idea why they came to this conclusion. All documents are authentic, they meet Amazon requirements. Since Amazon Team categorically refuses me, I kindly ask you to forward this information as well as attached documents to Amazon.com for additional reviewing. I believe that after rechecking the documents, my account will be reinstated. Sincerely, Sultanova Aizhanat
Business Response
Date: 01/27/2023
Hello from Amazon Selling Partner Support,I understand that you uploaded your documents for verification. However, you are concerned about Seller Identify Verification (SIV) been denied. There are multiple reasons why your application can be denied at SIV stage:We deny SIV when we cannot verify the submitted documents or when they do not meet our criteria. For more information on criteria, refer to the following Help page: ************************************************************************** Currently, we are not able to share the specific reason. In order to complete the registration, we suggest that you open a new case with our Verification team by sending an email to *******************************************'.We will contact you within 3 business days with more information. You can also restart the application process with a new account.
Initial Complaint
Date:01/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 13th I ordered 3 products from Amazon. All products were from Magic The Gathering. The items are not due to be released until February 10th. I ordered 2 decks @ $48 each, 2 set booster boxes at $110, a collectors box @ $225, a Compleat pack @ $80. The money for all these items was deducted from my checking account, and paid.On January 25th I get a letter that ALL of my orders were canceled. The reason: THE ***** ARE NOT IN STOCK. Amazon declined to assist or make this right.I was told they cannot do anything about third party sellers. The third party seller cancels orders when the price of an item goes up. The third party can sell it for more money later. My money should have been refunded that day and the order canceled. They waited a week to watch the price go up.This is the second time Amazon has done this. I need help please.I need help
Business Response
Date: 01/27/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue you have shared with us with the cancellation of your orders 111-9577822-0812207 and 111-3642432-1138632 and have looked into the issue in detail. While we can relate to your concern, we will not be able to match the price of the items for you.

The items you have referred to were sold by MTGbiz, a third party seller on the Amazon site. We need the seller to provide the inventory for being able to ship the orders, in the absence of this we have limited options.

We have emailed you regarding the status of the order, and have noted your feedback regarding this issue. You have not been charged, in case you have, a full refund is automatically issued to you on cancellation.

You could write directly to the seller using the "Ask a Question" link on the page below. However, we are not able to assure you of a specific outcome.
***********************************************************;

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:01/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good morning, I'm contacting in regards to items I returned that I did not get a refund for. The order in question is ORDER # ***-2820867-7753041. My order consisted of (2) 49ft string lights, and (2) 81ft string lights. I returned all 4 of these items more than a month ago. I reached out to Amazon in early January to inquire about my refund and why I hadn't received it yet and their response is as follows:"Hello,Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.Our ************** hasn't yet received the package although the carrier has picked it up. You'll receive an update on the return once it's delivered and processed by our ***************As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:If you don't hear from our ************** by 20 January 2023, please write back so we can find out what happened."In this email they inform me that my returns had been scanned in by the carrier but were yet to arrive to their return center. They advised me to reach out on January 20th if at that point I still hadn't received my refund. On January 20th I did exactly that. Their response was that they hadn't received the items at their return center and there was nothing they could do. I paid $101.58 for these items and I no longer have them; or my money at this point. Amazon confirmed to me that my items were indeed scanned by the carrier. It's not my loss to bear if my returns were lost in transit, I used the return slips they provide to me. I would like my refund for these items I returned.
Business Response
Date: 02/07/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the returned order. I'm sorry for the inconvenience caused.

I've checked on it and I can see the information provided by our support team was correct. Upon investigating this order, we have found that the item was not received at our return center hence a refund could not be issued. I request you to please contact the carrier where you have returned this order to pursue this matter further.

We are unable to refund this order until the item is received. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/07/2023

Complaint: 18895097

I am rejecting this response because: I sent these items back to Amazon, if they were lost in transit its not my fault. I have already discussed with carrier and they can not help me. I am being bounced back and forth between Amazon and the carrier because no one wants to accept responsibility for what now is a lost package. I am out $100, and no longer have the items. I would be willing to accept amazon credit/gift card for the value if Amazon is not willing to refund me my money directly. In this way Amazon still gets my money and I get somewhat of my purchase value back. I absolutely do not accept Amazon's response because I DID return these items.
Sincerely,

*****************************
Initial Complaint
Date:01/25/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Keter Factor outdoor shed from Amazon on 11/28/22, for $647.80, charged on the Amazon Store Card by *************** The charge appeared on 12/04/22. It was supposed to be delivered on 12/16/22, but they changed the delivery time window by 7 hrs without consulting me, so no one was at home to receive. Despite the fact the shed was not delivered, Amazon's website stated that it was. I contacted them and told them this but they insisted that it was delivered so I contacted Synchrony on 12/17/22 to dispute the charge. The shed was finally delivered on 12/22/22, but it was badly damaged and had to be returned. Amazon claimed that they received the shed on 01/16/23 and it would take two to three days to process a full refund. I called them after three days and they stated that a refund was issued to ************** on 12/20/22 which is not true. Synchrony, their financial partner states that there was no refund, the charge is still on my account despite the dispute I filed, I assume because they are so closely associated with Amazon. When I called Amazon again, they stated that there was a charge back by Synchrony which should have credited my account, which was also not true. I have been going back and forth between Amazon and Synchrony trying to get the refund credited to my account but keep getting the run around.
Business Response
Date: 01/31/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on January 31, 2023. This email confirms that the refund has been issued for USD 647.80 to the original payment method.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 02/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************
Initial Complaint
Date:01/25/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a tv from Amazon.ca. I ordered it on Thursday evening, January 12th at around 10 pm. They took my money. It was $486. I was going to pay for tv in 12 monthly installments. The expected delivery date was Friday, January 20th by 8 pm. The company delivering the tv was to be CEVA. The tv never arrived on the 20th. It said on the Amazon tracking page that due to severe weather in the delivery network that it would come between January 21-January 24. It did not come today (January 24). I phoned CEVA and theysaid that they never picked up the package...ever. I phoned Amazon around 11 am and was told that the package was delivered on January 13th. It was not. I had multiple conversations with Amazon on January 21 and January 23/23. They said I would have to file a police report as they said ****'s website said it was delivered. I did file a police report at the ************* Station in the afternoon of January 24/23. After filing the report I decided to call CEVA. They reinterated to menthat they never picked up the tv. I questioned them why they say the tv was delivered at 5 pm on January 13th. They told me that the delivered part of the tracking was for a form they delivered to Amazon to pick up the tv. I then called Amazon and explained all this. I requested that they please phone CEVA to get confirmation that they never picked up the package. They told me it is against there policy to call the shipping company. This really makes no sense to me. Afterall it is there shipping company. Not mine. **** told me it stated on there website for my tracking number that they were unable to pickup the shipment. No explanation why. Inthan called Amazon again and asked them to please check the website. They said it was delivered to my address.I never got the tv. And CEVA has confirmed to me that they never even picked up the tv.So I am having tonworry about police reports, and money they won't return until they are satisfied the tv was not delivered. One phone call to CEVA shipping would confirm all this. But they refuse to. I have been treated very badly today by Amazon. A Company I have had a great relationship with up until today. I have been hung up on, told there is nothing they can do and have made me do all the leg work on this. They have not spoken to me fairly tonresolve this matter.I have kept documents of emails in the past couple days from Amazon prior to todays troubles where Amazon employees had no information a tv was delivered. This was also a signature required item. I received no notification of a delivery. Which never came.I request your help solving this matter. Amazon has always been a great company to me until today. I can provide more info if required.Sincerely ****
Business Response
Date: 01/31/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:01/25/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has been opaque in it's refund policy/practice/procedure. I followed the return instructions and am now being told that my refund could take up to 30 days, which was not spelled out prior to purchase on order ending ****.
Business Response
Date: 01/27/2023
Hello *******************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the order #***-6124274-9791410. Ideally most of the returns are processed in 14 days, however in few cases it may take longer time to process them. In such cases we request our customer to wait a bit longer.

I see that a refund of $52.86 was issued on January 27, **************************************************** 3-5 business days.

Your feedback about the returns processing time has been forwarded to our return department.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Abhishek
Amazon.com
***********************************
Customer Answer
Date: 02/10/2023
Dear BBB
In regards to case ID #********, I have not received my refund of $52.86 from Amazon. Amazon promised to send me a check for $52.87 . I have not received my refund. Please update my case.
Thank you,
*****************

Business Response
Date: 02/15/2023
Hello ********************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologize for the delay with the refund.

The refund issued was not processed, I've flagged this to our team and reissued the refund. We request you to wait for 3-5 business days. Once the refund is processed you'll receive an automated email confirming the same.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Abhishek
Amazon.com
***********************************
Customer Answer
Date: 02/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Customer Answer
Date: 02/27/2023
I filed a complaint against Amazon 01/25/2023 (complaint #********) which was closed by BBB because Amazon agreed to refund me in the amount of $52.86 that I requested to receive by check, (I did not want to have any further online shopping attached to my Bank account or Credit card) and Amazon agreed to issue my refund in a paper check which I was told would come to me by U S Mail. I agreed to receive the refund by U S Mail, but then I began to get emails requesting my address. I responded to the emails on 3 separate occasions. Two emails were failed attempts and one actually went through, but on one of my follow up phone calls to Amazon, I was told that Amazon needs my address to send the check. I gave my address but did not receive the refund. I have also not received promised contact from Amazon.
Customer Answer
Date: 02/27/2023
I filed a complaint against Amazon 01/25/2023 (complaint #********) which was closed by BBB because Amazon agreed to refund me in the amount of $52.86 that I requested to receive by check, (I did not want to have any further online shopping attached to my Bank account or Credit card) and Amazon agreed to issue my refund in a paper check which I was told would come to me by U S Mail. I agreed to receive the refund by U S Mail, but then I began to get emails requesting my address. I responded to the emails on 3 separate occasions. Two emails were failed attempts and one actually went through, but on one of my follow up phone calls to Amazon, I was told that Amazon needs my address to send the check. I gave my address but did not receive the refund. I have also not received promised contact from Amazon.
Business Response
Date: 03/28/2023
Hello ********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Further to our previous correspondence, we're sorry to know that you've not received the refund for the order #***-6124274-9791410.

I understand you'd like us to send a check in this case. We request you to reply to this email and confirm the address to which you'd like to receive the check and the same should be present in your account address book.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 03/29/2023

Complaint: 18894611

I am rejecting this response because:

Sincerely,
I have have followed these instructions 3 times now and have not received my money. There is never a phone call from Amazon and no phone number provided to me. When I call Amazon **************** I get a random Agent who is not familiar with the issue, have no resources to address the issue and nothing comes if the email they forward on my behalf to the escalation department. Amazon has been running this around in circles all of 2023and beyond. I absolutely do not accept Amazon's offer to send them my mailing address Thank they have had on file for quite some time now and confirmed on 3 recentl occasions.
*******************************
Customer Answer
Date: 06/20/2023
Please reopen my complaint ID#********. To date, I have never recieved my refund of $52.86 from Amazon .
Business Response
Date: 06/22/2023
Hello ********,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know that the refund of $52.86 was not processed to your payment card for the order ending with 91410.

To help you with this, I can issue an immediate refund to your Amazon gift card balance. Please write ** back and let ** know if this is acceptable.

Alternatively, if you need the refund to the check we request you write ** back with the name on the check and the address. Please ensure the address is added to your address book. Please be informed, refunds to check can take up-to 8 weeks to be processed.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 06/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:01/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tried to get Amazon inlock my account. It was locked for some reason they could not or would not say. went through quite some time answering all the questions that was asked. They refused to send me a number to change the password. Changing [ass word was due to an unauthorized charge to my account. Settlement I want my Amazon account closed and an apology from Amazon pulse I want ****** charged to my **** on 01/25/2023.
Business Response
Date: 01/27/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the bad experience you had with us. I've shared the feedback with our team for the improvements.

I've canceled the subscription on your account for the refund of $ ****** charged to your **** on 01/25/2023. The refund should reflect back on your account within 3-5 business days. You will receive an email once the refund is completed.

Regarding the account closure request, we will need to follow a procedure to get this done. In order to request the account closure, please submit the request through this link.

************************************************************************************

Once we receive a confirmation through the above link, your account will be permanently closed and all the details will be deleted.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:01/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-0007866-4493847, returned "36 x42 Garden Fountain Covers for Winter 600D Oxford Waterproof Cover Outdoor Fountain Covers Waterproof Outdoor Statue Covers for Indoor Furniture Outdoor Garden Fountain Statue (Beige)", tracking 1ZR7Y0129006725509. You received but failed to provide refund. Please provide a full refund to my card. Also issue a generous courtesy credit if you expect me to shop w/Amazon again.
Business Response
Date: 01/27/2023
Hello ****************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the return. We will not be able to issue a credit or refund at this time.

With reference the order ending ****, we need both the original and replacement to be returned and confirmed in our processing center before a refund is issued.

In this case, only one item came in and one was not returned. I request you to use the issued return label to send it in back. Once the item is processed, a refund can be processed.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/10/2023
Dear Sir or Madam:

Please **** the case that I am unsatisfied with Amazon's lack of resolution. I requested a refund for the returned item and they have refused to refund my money.

Thank you.

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