Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 59,723 total complaints in the last 3 years.
- 21,568 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/25/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
An item was purchased and returned. The item value was aproximately $800 including taxes. According to *** tracking, the item was delivered to Amazon Returns on January 3rd, 2023. There are several statements made by Amazon that, on the surface, are clear and unambiguous. They are:"Refund is issued within 30 days after we receive the item.""Your refund will be processed when we receive your item.""Once we receive the item below, we'll issue your refund.""We'll issue refund to your **** within 30 days after we receive the item."Amazon's ****************** agents are all under the impression that "within 30 days" means *AFTER* 30 days has elapsed. And that for some indeterminate reason, the dollar amount has something to do with the delay in receiveing my refund. All the ****************** agents I've made contact with outwardly state that I will have to wait until some time in February to recieve my refund.ORDER # ***-7802242-4856242 was placed December 22, 2022.Return delivery was made January 3, 2023 and is verified with *** tracking: 1Z67561Y9003115936.I believe I am owed an IMMEDIATE refund.Business Response
Date: 01/27/2023
Hello,
I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and checked the order #***-7802242-4856242. We have issued a refund of $794.69 for the order on Thursday, January 26, 2023. to the original payment method.
Refunds typically gets processed within 3-5 business days from the issue date. You can view details of the completed refund on your Amazon.com account:**********************************************************************************
I hope this information helps. We look forward to seeing you again soon.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Harasankar.M
Amazon.com
***********************************Customer Answer
Date: 02/02/2023
Complaint: 18897279
I am rejecting this response because: no mention was made as to the false statements or to the way I waswas treated and the attention given to my concern.I invite you to reread the complaint that I filed on my own behalf. There are two statements that are in glaring conflict.
First,"Once we receive the item below, we'll issue your refund."
And second, "Your refund will be processed when we receive your item."
Keeping in mind the return was deliverd by *** to Amazon on the 3rd of January, 2023. As such, both statements are false. I take exception to the fact that you choose to completely ignore this. What's more, afterhaving been lied to by multiple ****************** agents about how they were unable to issue my refund until sometime in February, you come along and seemingly had no such difficulty.
I see no benefit it continuing to rant about this treatment as I feel confident no good will come from it.
Sincerely,
***************************Initial Complaint
Date:01/25/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Amazon continues to charge outrageous fees for Prime membership and advertise that they have 2-day shipping. Of the many items I have purchased recently, almost nothing arrives in the 2 days. Everything is taking well over a week. I have one item that's still outstanding from Dec 26, 2022. Today I received a note asking that I approve a delay on this item until Feb 24! Its already been delayed a month and now I'm being asked to approve another month of delay. When I spoke with amazon cust service reps, I was told that the 2days is from the time that they prepare the item. So essentially, they can take as long as they want to 'prepare' an item and you have no recourse. In the case of my item from December, they said that they have no control over the vendors. I would disagree - if Amazon is going to be the front-face to vendors, they should be working to ensure that products are delivered in a timely fashion. Having something delayed for 2 months is terrible business practice! Amazon just keeps getting richer on people's prime memberships which they are not keeping up to their end of the bargain on the supposed membership benefits. I would like to know how Amazon is justifying the increased Prime membership charge when services have degraded tremendously in the past year (and this is NOT pandemic related as that can no longer be used as an excuse!)Business Response
Date: 01/27/2023
Hello Ms ****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We're sorry to know about the delay with the order.
We could not locate the order ID in your complaint, we request you to write us back with the order ID for further investigation.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.Regards,
Abhishek
Amazon.com
***********************************Initial Complaint
Date:01/25/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would appreciate some help with this situation. Please and thank you. ***********************************Business Response
Date: 01/27/2023
Hello Ms *********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We understand your issue with the order #***-7994048-9089020.
As informed by our specialist team, Based on the results of our investigation, we aren't able to provide a REFUND for this order at this time.
At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract.
This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.
We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
Thank you for your understanding.Regards,
Abhishek
Amazon.com
*****************************Initial Complaint
Date:01/25/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I order this printer on January 10; *** delivered it on January 13, 2023, and it was sent back on the 13th. I bought the wrong printer. I have been on the phone every day asking where my refund is and get the same answers. We don't know where the printer is and when it will take up to 30 days to get your refund. I ask when I return other items, and they are added to my amazon account or put back on my CC. Sorry mama, we have to follow policy. I need a printer for my mobile business and have been unable to do business because I don't have a printer, which costs me hundreds of dollars a day. If this is not resolved immediately (1/30/23) I will be asking for reimbursement of jobs missed due to no printer.Business Response
Date: 01/27/2023
Hello ********,
I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I understand that you have returned the item from the order #***-1929921-5788239 but haven't received the refund yet. I'm sorry for the trouble caused with this.
Once the carrier receives your return package, it can take awhile to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.
Further, I've checked the details of the return tracking and see that there isn't any return tracking events available on the return. In this case, you may contact the *** carrier to get this reviewed further.
You can track the return details here: *************************************************************
Once the return is received and processed, we request a refund to your selected refund method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:
**************************************************************************
If you don't hear from our ************** by 30 days from the return date, please contact the return carrier to get the details investigated.
Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.Regards,
****** K
Amazon.com
***********************************Initial Complaint
Date:01/25/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lithium batteries ***** on 1/21 Craftsman shop vac 185.60 1/20 Lithium batteries ***** 1/17 Kombi Mens storm cuff gloves ***** plus tax 1/19 All of the above items were ordered on separate amazon.com orders. All items shipped and we were then subsequently "undeliverable" on the daythey were supposed to be delivered. We also had an additional item ordered on a separate school count which is listed below that still has not been delivered. We have not been able to get resolution with customer service. We have spent multiple chats with Amazon customer service. Some of the items refunded. The shopvac was promised that it will still be delivered but all indications on the account is that is being shipped back to Amazon and it has not been refunded. Looking at the tracking, all these orders have made it as far as ********, ******* and then suddenly become undeliverable. At this point we are ready to cancel our Amazon prime membership since Amazon seems to be unable to deliver items to if they transit through ********. Other items that have not gone through ******** have arrived. We had multiple discussions with customer service. The last chat (today) the first representative had technical issues and dropped off, the second representative was going to transfer me to a specialist team but did not, he then had technical issues and dropped off he then popped back in the chat and wants to know what the problem was despite is having a 10-minute conversation prior to this. Yesterday's chat with customer service promised that the problems would be resolved and that a shipping team would handle this. We have received no contact from that shipping team. And then today another item was undeliverable. At this point we do not want to chat with Amazon as you have to reexplain the problem every single time and they frequently lose connection.Our account is ************************ Additional missing item Writing and rhetoric 7 ***************************** accountBusiness Response
Date: 01/28/2023
Hello,
I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I sorry to hear about the trouble you had with your recent orders.
Upon checking the mentioned orders I see that refunds were issued for all the following orders #***-6961383-1713000, #***-3214423-7013864, #***-0437491-7451440 and #***-4186957-6955401.
Refunds were issued to the original payment method and they will be processed within 3-5 business days from the issue date.
I hope this information helps. We look forward to seeing you again soon.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Harasankar.M
Amazon.com
***********************************Initial Complaint
Date:01/25/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My email account and Amazon account were hacked simultaneously on 1.6.23. The hacker used Amex points to make a purchase which is how we knew the account was hacked. Cards were cancelled and emails and passwords were changed on the account. 1.13.23 all my Amazon devices went dead. I attempted to access my account and found that the hackers had changed the email address. Amazon was contacted and I was told I would be contacted within ***** hours. No contact was made. My assumption is that the correspondence was sent to the email address that the hackers were using. 1.23.23 I contact Amazon via chat message thinking that it would be easier to provide information. ***** was told to the 2nd person, and the result was that Amazon would contact me within ***** hours. Jan 25, 2023 I contact Amazon via chat message. This person seems to get it and says Amazon will call which they do. Unfortunately it is just a random person with no knowledge of the situation. ***** was told to 3rd person, they put me on hold and disconnect. Phone rings again from Amazon. New random person with no knowledge. ***** was told to the 4th person. Second time I am put on hold, phone disconnects. Phone rings again from Amazon. New random person with no knowledge. ***** was told to the 5th person. 32 minutes later I believe this person understands the issue. Amazon will contact me within ***** hours via the email on my hacked account. After yet another lengthy conversation explaining that I do not have access to the email account that Amazon insists on sending correspondence to, the operator tells me the will send to a different email and to my cell phone. I have zero confidence this will happen. I am a Prime Member and am paying for a service I cannot use. I have multiple Amazon devices that I cannot access. I have resorted to setting up a new account so I can to use my devices. I want access to the services that I am paying for and resolution to my issue.Business Response
Date: 02/02/2023
Hello,
I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and checked with the issue to the concerned department in this matter.
We have reviewed the your buyer account and cleared the unauthorized activity from the account. We have sent the necessary password reset guidance to you via email.
We sent this information to your registered email address. For more information on our privacy notice, the you can search for Privacy Notice on the Amazon shopping website.
I hope this information helps. We look forward to seeing you again soon.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Harasankar.M
Amazon.com
***********************************Initial Complaint
Date:01/25/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received this as a response to me letting them know I never got the item. There Amazon drivers are the issue. We have had several issues at my apartment. I have uploaded photos of how they leave packages, which is not secure. I shouldnt have to drive some where else to get my package because the drivers are careless.as you can see we have lockers behind the table, there is even a note from the leasing office telling all carriers to leave in lockers only. Hello,Were sorry to hear that you havent received your item from order #***-9549530-2835419.Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.We advise you to contact **** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.Business Response
Date: 02/02/2023
Hello,
I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and checked with the concerned department in this matter.
They've reviewed the issue thoroughly. Were sorry to hear that you havent received your item from order #***-9549530-2835419.
Based on the results of our investigation, we aren't able to provide a replacement/refund for this order at this time.
At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract.
This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.
We advise you to contact **** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
Thank you for your understanding.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Harasankar.M
Amazon.com
***********************************Customer Answer
Date: 02/10/2023
Complaint: 18896736
I am rejecting this response because:I asked for the results of the investigation and was not provided anything
Sincerely,
*******************Initial Complaint
Date:01/25/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased some peanut butter braids on amazons website which made my dog very ill with severe vomiting and diarrhea and I tried to contact amazons customer service for a refund, which was denied and told to contact the company. I contacted the company and was told they wont refund me either but was told they would send me a replacement item of equal value. I never received the replacement product nor did I get my money back either. I am wanting a full refund for the purchase as my poor dog had suffered severe trauma and medical illness due to the product making her severe ill.Business Response
Date: 02/07/2023
Hello,
I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint. I apologize for the inconvenience caused to you in this regard.
I've issued a refund of $20.51 for the item to the original payment method. It will be processed within 3-5 business days.
I hope this information helps. We look forward to seeing you again soon.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Harasankar.M
Amazon.com
***********************************Initial Complaint
Date:01/25/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12-8-2022I noticed my driveway lights were broken and removed as large delivery trucks drove on my driveway. As a result, I recorded surveillance video of the activity. I phoned Amazon **************** to inform ********************** of the issue and ask Amazon to stop driving on my driveway property due to my young children playing on my property and broken driveway lights. 12-11-2022UPRM29 Continued to disobey my No Trespassing sign and instructions not to use my driveway as their turnabout.12-18-2022UPRM10 Continued to disobey my No Trespassing sign and instructions not to use my driveway as their turnabout.12-29-2022UPRMEV10At 12:41pm, I contacted Amazon again and spoke with ********************* through online live-chat regarding trucks on driveway. Asked for call-back.01-19-2023UPRMEV10Continued to disobey my No Trespassing sign and instructions not to use my driveway as their turnabout.01-22-2023UPRMEV07 Continued to disobey my No Trespassing sign and instructions not to use my driveway as their turnabout.Despite all my complaints, Amazon failed to return any of my phone calls and failed to follow up with the gravamen I presented to Amazon. Furthermore, Amazon continue to disobey the sign and instructions as this perpetual matter exacerbates without any resolution. NOTE: I have video surveillance footage for each date listed in my complaint.Business Response
Date: 02/07/2023
Hello,
I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and escalated the issue to the concerned department.
After reviewing the issue they've requested additional information in this matter so that they can conduct a thorough investigation and assist you further.
To locate the driver and file a claim for property damage following information is needed:
1.Order/Tracking id which was being delivered when the incidents took place.
2.Address where the incident took place, with time.
3.Driver description if possible.
4.Any videos and images evidences cx has of property destroyed.
Once we receive the requested information we will address the issue as soon as possible.
We look forward to seeing you again soon.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Harasankar.M
Amazon.com
***********************************Customer Answer
Date: 03/06/2023
On 12-8-2022, Amazon delivery trucks drove on my property resulting in damage to my driveway lights and landscape area. Although I instructed Amazon delivery trucks not to drive on my property to "use as a turnabout". Yet, 12-11-2022 - 1-25-2023, continued to ignore my requests and ignore my signs posted on my property. I reported the complaint to Amazon, ********************* and ***** indicated that Amazon would stop driving their vehicles on my driveway. However and to date, 3-3-2023, Amazon continues to violate my property.Business Response
Date: 03/07/2023
Hello,
I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for taking the time to report your property damage claim, your recent delivery experience has been brought to my attention and Im hoping I can help.
Please accept my apologies for the frustration and inconvenience this has caused.
Ive engaged our dedicated claims administrator, ARC. ARC will be your point of contact moving forward, as they are well-equipped to address any questions or concerns pertaining to your claim.
ARC will reach out to you directly within 3 business days to gather additional documents and evidence to assist with their investigation and resolution. If ARC doesn't contact you within 3 business days, please reply to this email.
ARC Phone Number: ****************
Business Hours: 8:30 a.m.-7:00 p.m.EST, Monday-Friday
Claim Number: AMZ2023212966
Thank you for allowing me to assist you with filing your Claim.
I have contacted the direct leadership of the person involved and have provided them with details of this incident. While I'm unable to provide you with the exact details or corrective actions due to privacy reasons, I assure you that this matter will be addressed as we take situations like this very seriously.
As previously mentioned, we are continuing to work to improve the delivery methods for you and the residents of your location. As always, please contact us directly regarding any driver behavior that you witness or may be reported to you.
Thank you and have a wonderful day ahead!
Regards,
Harasankar.M
Amazon.com
*****************************Customer Answer
Date: 03/08/2023
Complaint: 18896342
I am rejecting this response because:This is totally not acceptable. Your vehicles have damaged my property. I asked for a reimbursement of $240.00 and still have not received any settlement. I asked your vehicles to stop damaging my property and to stop driving on my driveway "using it as their own turnabout" yet, your vehicles continue to trespass and ignore my trespassing signs.
I would like an amicable resolution immediately!
**** and *******************************
Sincerely,
***************************Business Response
Date: 03/14/2023
Hello,
I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your reply and I understand your concern in this regard.
Ive engaged our dedicated claims administrator, ARC already. ARC will be your point of contact moving forward, as they are well-equipped to address any questions or concerns pertaining to your claim.
You can reach out to ARC directly in this matter.
ARC Phone Number: ****************
Business Hours: 8:30 a.m.-7:00 p.m.EST, Monday-Friday
Claim Number: AMZ2023212966
We are unable to take any action in this matter, only ARC will be able to assist you further in this issue. We request you to reach out to ARC directly in this matter.
Your patience and understanding is appreciated. We look forward to seeing you again soon.
Regards,
Harasankar.M
Amazon.com
*****************************Business Response
Date: 03/30/2023
Hello,
I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your response and checked with the concerned department in this matter already.
ARC team is in the best position to assist you in this matter. **************** will not be able to assist you further in this matter.
We request you to reach out to ARC team in this matter.
You can reach out to ARC directly in this matter.
ARC Phone Number: ****************
Business Hours: 8:30 a.m.-7:00 p.m.EST, Monday-Friday
Claim Number: AMZ2023212966
Your patience and understanding is appreciated. We look forward to seeing you again soon.
Regards,
Harasankar.M
Amazon.com
*****************************Initial Complaint
Date:01/25/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Dec. 9th, an Amazon truck delivered a package and hit my house and drove off. After spending several hours on the phone to know who to log an insurance claim against, I got an manager who gave me an online form to fill out - which I did including photo evidence. It then gave me the claim code AMZ2022198992 via text. I also received the following email -----This is ******, from Amazon Shipping and Delivery Support supervisor team.Thank you for taking the time to report your property damage claim. Please accept my apologies for the frustration and inconvenience this has caused.*** engaged our dedicated claims administrator, ARC, for further investigation. They will reach out to you directly within two business days to gather additional documents and evidence to assist with their investigation and resolution. If ARC does not contact you within 3 business days, please reply to this email.ARC Phone Number: ************** Business hours: 8:30 a.m. - 7 p.m. Eastern, Monday-Friday ********* Number: AMZ2022198992 I hope you find this helpful. It was a pleasure assisting you. We'd appreciate your feedback. Please use the buttons below to vote about your experience today.Best regards,****************Amazon.com ----- (End of Email)No one contacted me after I received that email. I have tried replying to the email as suggested. I then get an email stating that they will contact me within 6 hours. That never happens. I have tried calling the phone number listed and it is an INVALID phone number. I have received the estimate to repair my house (which took a while to get a company to come out). The repair estimate is $698.58. Amazon should have insurance on their drivers to settle when a driver hits something. I would expect for them to pay for the repair. Today I even tried replying back to the text message received confirming completing the personal property damage claim.Business Response
Date: 01/28/2023
Hello,
I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I understand your concern regarding the claim.
We request you to reach out to ARC team directly in this matter. ARC is best-equipped to resolve your claim in a timely manner.
Customer service can only share the resolution shared by them, if you have any additional information pertinent to the complaint then we request you to share with them.
ARC Phone Number: ************** Business hours: 8:30 a.m. - 7 p.m. Eastern, Monday-Friday ********* Number: AMZ2022198992
We look forward to seeing you again soon.
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Regards,
Harasankar.M
Amazon.com
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