Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,767 total complaints in the last 3 years.
21,442 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/28/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on Amazon on March 8,2022, (order # ***-3444041-4370650) for an outdoor patio for the amount of $ ********, with the Amazon Seller Outdoor Basic When I first purchased this patio I had noticed that the furniture was severely damaged. I had contacted amazon about this problem but they kept telling that in order for me to get refunded I needed to return the item. I let Amazon know that I was not able to return the item because I needed assistance with assembling and disassembling the product, in order for me to be able to send it back, not only that but I had to also pay a Handy Man to help restore the furniture and the shipping boxes had been thrown in the garbage. A few months have passed, and Amazon agreed to let me keep the damaged furniture, as well as providing me with a FULL refund. I have been talking to Amazons **************** for MONTHS now because I have not received any refund on my bank account.Amazon let me know that I had been refunded back on April 20,2022. I have also made numerous claims to amazon about my refund but they have been no help. Amazon insist that there is nothing that they can do.The last attempt I made with amazon was try to contact their ****************** via email. I have waited for MONTHS and I have not received a response from them. I am very disappointed and upset in Amazon as a company because I have made this purchase almost a year ago, and have been going back and forth with Amazon regarding this matter, and Amazon has yet to refund me for a damaged item that I received.
Business Response
Date: 02/25/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order refund.

I've checked and see that a refund of $1,603.39 was issued to the original payment method on February 23, 2023. You should see the refund in 5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 03/09/2023
Hello good afternoon, my name is *********************. I am writing this email to let the BBB know that my case # ******** has been resolved. I have received my full refund for the amount of $1,603.39 from Amazon. I had sent them an email through *********************************************** saying thank you for their response and letting them know that I indeed have received my refund. I was not able to respond through the BBB website and close the case. I just wanted to let the BBB know that I am very satisfied with my outcome and thank you so much for the help.
Initial Complaint
Date:01/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/7/2022 purchase date , return received 1/7/2023 order #***-6354124-6137037 $281.96 refunded $225.56 amazon said received damaged and unsellable...shipped *** at *** store .NEW PERFECT SHAPE, ALL ORIGINAL PACKAGING. I requested proof of damage..no response from amazon ,no refund of restocking fee because of damage ,amazons only reply over and over when trying to resolve issue. ''Thank you for writing to us. We contacted you because we are concerned about the number of returns coming from your account. We want to do everything we can to improve your shopping experience so that returns are rarely necessary.However, we noticed that you have requested multiple returns in the last few months, and some of the items that you have returned were received damaged, used, or not in original condition.'' Many false restocking fees charged to me on several returns...no proof whatsoever. response was thisredundant message as above after requesting evidence of their claims.....I am totally shocked at this deceptive practice.Restocking issue has only occured since holiday season...I have made many returns of defective Chinese manurfactured audio and video products,caused by very poor quality control ,also for false avertising by Chinese sellers.Amazon customer service said they were aware of these issues with oversea sellers ...no problem send items back to amazon.I always did as they requested.full refund no problem, no restocking fees EVER..Their restocking fees on my account is unwarranted and maybe fraudulent. I have ALWAYS HONORED AMAZON RULES AND POLICIES...I LOVE AMAZON WHAT IS GOING ON? I WOULD LIKE AN APOLOGY AND RESTOCKING FEES ON ALL FALSE DAMAGE ,MISSING PARTS CLAIMS ...AND I WANT MY ACCOUNT TO BE IN GOOD STANDING....I WILL BE LIMITING ANY FUTURE PURCHASESTO AVOID ISSUES..PLEASE HELP! THEY WILL NOT LISTEN TO ME THEY JUST DON'T SEEM TO CARE ANYMORE...THEY HAVE ALWAYS BEEN EXCELLENT UNTIL THIS HOLIDAY SEASON..BEST REGARDS *********************** PHONE **********
Business Response
Date: 01/29/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order refunds.

I've checked with the concerned department and see that the items were received in damaged condition. The items which are returned should be in a good condition and would be the customer's responsibility to make sure the item is **************** and shipped. If you believe *** didn't handle the package well, please go ahead and file a claim with the *** for the damages.

Unfortunately we are unable to issue refund in this case.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 01/31/2023
Amazon has been so nice as to refund the restocking fees on my orders.
I was on the phone at 2:30 am and all is resolved.
Please close case # ********.
Thank you,
***********************

Will you confirm the closure
************
Initial Complaint
Date:01/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/1/23 I added 2 gift cards to my Amazon account. One card was for $25 and the other for $75. My account was locked shortly after trying to place an order and the directions said to contact Amazon, which I did and a ticket was placed. 4 more calls later because the issue was still outstanding, I was told that my gift cards were marked as redeemed by Amazon without any explanation as to why. I was told that a request was being put in for a supervisor to call me but this never happened. I would just like to be able to use my gift cards or be issued a $75 credit.
Business Response
Date: 02/06/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2/6/2023 confirming account reinstatement.

Sincerely,

Amazon.com
Initial Complaint
Date:01/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had my Amazon for over 10 years, however recently my account was locked. I could not log in.However, I paid for an year of worth of prime. I would expect Amazon to fullfil their contract by providing me the Prime Service I signed up for or refund me since they can not fullfil my Prime Service.Transaction date and amount below.Mar 26, 2022Amazon Prime*1685U8MZ1 ****************** opens menu$139.00
Business Response
Date: 02/02/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 02/02/2023

Complaint: 18942307

I am rejecting this response because:aaa

Sincerely,

***************
Initial Complaint
Date:01/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 13 I ordered a package that was not delivered Amazon issued me a refund to a gift card so that way I could re-order my order as soon as possible. On January 17 I re-ordered my order on January 19 it said it was delivered and never delivered I thought the police report gave that is the number to Amazon. After reviewing the surveillance add my property location in secured package room it was determined that no package was ever attempted to be delivered at the times that Amazon recorded. After which I requested to have a full refund debit to my original card payment. Amazon refused and put the phones on a gift card. I did explain to Amazon because of their inconsistent delivery system in fraud I no longer wanted to do business with them and I want it my payment to be put back on my card. Amazon refused over and over again so I finally excepted the gift card. I placed a new order with Amazon and on January *********************************************************************************************** on 1/26 7:29 am. My building does not have a receptionist and I work Monday through Friday from 7:30 AM to 4 PM. Theres no way I was around at 7:29 to sign for a package and we dont have a receptionist. Amazon is refusing to do anything about this. This is simply why I initially requested not to do business with them anymore and have my original payment debited to my debit card. I was told by membership of their leader team that theyre not going do anything about this and I need to get a more secure address. My question to them was how was my other package is able to be delivered to the mail room were packages are supposed to be delivered to at this property. It is unfair for them to say that I dont have a secured address when I have had many successful deliveries in the past with other companies. In fact this is the only time that Ive ever had missing packages is when Ive ordered through Amazon. Please help me
Business Response
Date: 01/30/2023
Hello *********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive your order with the Delivery Tracking Number: TBA883387856000

I apologies for the inconvenience that you have experienced in this case.

I've made an one time exception and issued a refund of $50.31 to your original payment method. Since the order was originally paid for by gift card, your refund will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:01/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jan. 26, 2023 I ordered a size 3.5 pair of Deer stags formal shoes for boys on prime. A size 6 was delivered. When I called customer service the supervisor stated she was provide a 1 time rush on my refund however she did not process my refund. I stated to the representative that I need the shoes on Sunday and need my refund immediately due to needing to find a new pair of shoes, due to amazons mistake.
Business Response
Date: 01/30/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a full refund has already been issued on January 27, 2023. You will see the refund of $28.87 in 5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:01/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
With my Amazon prime account I am supposed to be receiving 2-day shipping on most items. Since at least December I have not been able to receive this 2-day shipping option, regardless of the item I am trying to purchase. Instead I am only give options that are 5-7 days in the future. I have called at least 5 times to try and get this resolved. The supervisors I have spoken with escalate the problem to the shipping department and I am told to expect an email in 1-3 business days, but I have never received any emails (and I have checked my junk mail). I keep calling back with no resolution. I'm hoping that a push from an outside organization might lead to some sort of conclusion. Note, I know others who are also in the same situation of not being able to get 2-day shipping anymore.
Business Response
Date: 01/30/2023
Hello,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Prime shipping time and delivery estimates.

Were sorry for any misunderstanding.

In general, most items eligible for free shipping are also eligible for Amazon Prime shipping benefits, but only if the item and the shipping address match the eligibility requirements specified in the Amazon Prime Terms & Conditions (*********************************************************). If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.

Products eligible for Amazon Prime will be designated with the blue Prime logo in your search results, on the product page, in the order pipeline, and at check-out. Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed. The most up-to-date delivery date for an item will be displayed during checkout.

Some Amazon.com products are excluded; for example, oversize or heavy items, items regulated as hazardous materials, and other items with special shipping characteristics. Some products sold and shipped by sellers also do not qualify for Prime shipping.

Amazon Prime shipping benefits apply to eligible items shipped to addresses in *****************, APO/FPO addresses with **** ZIP codes, and ***********.

More information about Amazon Prime is available on our Help pages:

***************************************************************************

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
pratap.
Customer Answer
Date: 02/02/2023

Complaint: 18942007

I am rejecting this response because:
I spent nearly 3 hours yesterday on the phone with Amazon trying to figure this out. Apparently, the issue is not so much that I am not getting two day shipping, but that it takes three days or more to process the order, then it ships in two days. The end result is that it takes nearly a week or longer for anything I ordered from Amazon to get here. This is a change from my past experience with Amazon where most things will arrive in two days. I am told they forwarded my concerns to the fulfillment department, but I have very little faith that anything will change, or anyone will get back to me regarding why fulfillment is taking so long to fill all of their orders.
On a sidenote, I have found my interactions with Amazon through the Better Business Bureau, and in general, to be exceedingly frustrating. They never actually address my concerns, they merely paste in blanket statements that offer no resolution, nor attempt to improve the situation. The response that they sent you here indicative of this behavior.

Sincerely,

***************************
Initial Complaint
Date:01/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to purchase a book through Amazon 1st and only payment option is to apply for their Amazon **** rewards card. Didnt really want or need to apply for another credit card, but had to apply for this card if I wanted to complete the purchase. Card application was rejected and only then could I complete my purchase with one of my other credit cards. The end result was a hard inquiry on my credit report that lowered my credit score 10 points from good to fair. It is very unfair if not illegal to to leave a customer no choice except to apply for their card in the course of attempting to make a purchase. When attempting to make a general complaint on Amazon website there is no option to make a complaint other than their typical customer complaints of missing packages, cancellation of orders etc. no option to complain of their poor business practices
Business Response
Date: 01/30/2023
Hello ********,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know that you did not have the option to pay for a book using your credit card and the only payment option available was to apply for the Amazon **** rewards card.

I would request you to send us the screenshot of the page where the only payment option is to apply for the Amazon **** rewards card.

We accept credit cards, debit cards, payment from U.S. checking accounts, Amazon.com Gift Cards, Amazon Pay Stored Balance, Amazon Store Cards, payment methods associated with Flexible Spending Accounts (FSAs), ************** Accounts (HSA) or Health Reimbursement Arrangements (HRA), Venmo, SNAP EBT, and the Amazon Secured Card. Here are the credit cards we accept:

     American Express
     Diner's Club (U.S. billing addresses only)
      Discover
     MasterCard
     ****, **** Electron, and **** Check Cards
     Eurocard
     JCB
     NYCE
     STAR
     China UnionPay (credit card only)
     Amazon Store Card
     Amazon Secured Card

You can learn more about these payment methods on our Help pages:

************************************************************************************

We look forward to seeing you again soon.

Regards,
Pratap

Customer Answer
Date: 02/02/2023

Complaint: 18941999

I am rejecting this response because:because it is not a sincere response and the request for info only they have once an application is made and rejected. The company aware and is in control of their unfair promotional practices of their Amazon card. They know a screenshot from me after the fact is impossible.

Sincerely,

*******************************
Initial Complaint
Date:01/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon shipped me a defective laptop computer on 12/16/2022. I successfully returned the laptop on 12/27/2022 and expected a refund to the the credit card used for the purchase, as detailed in their refund policy: "credit to be issued to the debit or credit card in 5-7 business days." This was not done, instead I was issued a "Gift Card" for the entire refund balance: $455.81. I was not notified of their decision and only learned of it when I made a subsequent purchase on 1/11/2023 for $9.55 and the invoice said my 'gift card" was used for payment, and the balance on the "gift card" is now $446.26. I want the gift card balance transferred to my credit card and contacted customer service for help. I contacted customer service on 1/20/23 and was told my request could not be fulfilled because my gift card balance does not equal my refund balance (of course it doesn't match because Amazon used the gift card to make the 1/11/2023 purchase.) They assured me my complaint would be satisfied if escalated to management; the refund would be issued in 3-5 business days. I called again today, 1/27/2023, and was told my request was denied. I expressed my disbelief that Amazon is not following legitimate business practice and stated I have no recourse but to make a complaint to the Better Business Bureau. The reply to this was basically that their ability to make the credit/transfer was not possible and they were sorry I chose to contact the BBB. It is worth noting I have not had a problem doing returns/credits in the past, have been a Prime Member for at least 12 years and just had my $139 annual fee DEDUCTED FROM MY CREDIT CARD - NOT THE **** CARD on 1/23/2023! Here is a link to a nearly identical complaint posted on quora.com: ********************. Lastly, when living in *** I worked for the Manhattan BBB and scams run by large companies received our priority treatment. Thousands of Amazon customers are affected by this "gift card scam." Thanks for your help.
Business Response
Date: 01/30/2023
Hello ****,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund in the form of gift card balance for Acer 2022 Newest Aspire 5 ****" FHD IPS Slim Laptop, 11th Gen ***** Core i3-1115G4(Up to 4.1GHz), 20GB RAM, 512GB NVMe SSD, WiFi 6, USB.

I apologize for the inconvenience that you've experienced in this case.

Upon checking I see that the part of the refund amount was used to place a different order.

We can only transfer the gift card balance to your original payment method if the refund amount is not used.

I see that the partial refund amount has been used for placing a different order for $9.55. Hence we are unable to transfer the gift card refund to your original payment method.

Your patience and understanding are greatly appreciated.

Please contact me directly by replying to this email if I can be of further assistance.

Regards,
Pratap

Customer Answer
Date: 02/09/2023

Complaint: 18941412

I am rejecting this response because: I returned the $9.55 item on 2/3/2023 so as to bring the balance of the Amazon Gift Card to exactly the amount of the returned laptop. Amazon hasn't recorded the return yet and I want this kept open until they do and respond with their course of action.
Attached is an image of the return receipt issued from the *** package site.

Sincerely,

*********************
Initial Complaint
Date:01/27/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to first file a complaint with rep ***************** who was very rude and disrespectful and hung up on my face several times when all I was calling about was my refund for an order that was refused and returned back to you according to *** tracking. I finally got in contact with a supervisor after several attempts and she was nice and stated it only allowed her to process refund to original payment but after all this time I no longer have that card and I am requested my refund be applied as Amazon credit because since I dont have that original payment I still will not and have not received my refund
Business Response
Date: 01/30/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item and the customer service representative.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 02/02/2023

Complaint: 18941666

I am rejecting this response because: I have since responded to their email with all info requested plus documentation that I know was left on the account and Im waiting a further response

Sincerely,

*****************************
Business Response
Date: 02/12/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm very sorry to learn about your poor experience with one of our **************** Representative. We continually monitor the service provided by our associates and take complaints of this nature very seriously. We're going to conduct an internal investigation regarding this and rest assured actions will be taken accordingly.

I've reviewed the complaint and understand your concern regarding the refund for the item StorkCraft Hoop Glider and Ottoman Cushions, Pebble ********************* style="color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 12.8px;">
Upon checking I see that the refund of $193.49 has been issued to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

If your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 02/16/2023

Complaint: 18941666

I am rejecting this response because I dont feel there was any consequences for the rude rep I dealt with nor was anything offered to my inconvenience of this entire order especially me having to wait even longer to get a refund I should have gotten weeks ago which is why I requested my refund as Amazon credit so I wouldnt be forced to have to wait longer and go through this hassle once again but if thats all Amazon can do then I understand but I wont be leaving any good reviews after this experience. Thank you

Sincerely,

*****************************

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